2/10 Terrible
linda
Travelled with family and small children, Business traveller
26 Sept 2024
Disliked: Staff & service, property conditions & facilities
The property is ranked 4 star but the service and the room is very poor.
I booked a double room for 1 adult and 2 toddlers. I was given a single room with 2 single bed joined together to create a double bed. Very uncomfortable cause the bed kept shifting and I had to keep pushing it back together to prevent my kids from falling. The room was very hot and when I ask the staff to provide me a remote to on the Air condition he said that the AC is not working. My kids were bitten all over their body by mosquitoes cause they’ve got no protection against mosquitoes and since the AC is not working had to sleep with the window open. The was very small and uncomfortable. There was no toilet roll in the room and had to go get one 6am in the morning cause my child needed the toilet. I couldn’t sleep because there was a terrible noise coming from the mini bar fridge in the room. I am so disappointed because the hotel has a good potential due to the position. Very close to train station and to the airport.
My disappointment was also experiencing the ignorance of the owner of the hotel who heard me speaking Italian and asked me what country I am from. I confirmed that I am Italian and she went ahead a state that she was asking as she could only see a black woman. I didn’t escalate it due to my children being around and didn’t want to give her ignorance any attention.
I was charged 100 euro per night plus extra 15 euro for staying tax. The property is not worth the money and star.
linda
Stayed 2 nights in Sep 2024