4/10 Poor
Dan, London
22 Sept 2017
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disjointed and unorganised.
Recently stayed two nights at this hotel, booked through Expedia.
Hotel was like a ghost town on arrival, a simple checking took us nearly twenty five minutes to complete. Major confusion on if we had already paid through Expedia or required to pay hotel direct. Eventually I got my emails from Expedia up on my phone to clarify the issue.
Our room was very basic but was cleaned to a high standard. Stains on carpets and plates of food outside in the corridors made for an unpleasant first impression.
The bedroom furniture was basic chipboard construction made to look like Pine - not only very aged by design but also antique from ikea.
The shower in the hotel was awful. Both a lack of pressure and ability to hold a constant temperature. We mentioned the shower to one of the many receptionists we saw and our comments fell on completely deaf ears.
We were there for a wedding, in which the Bride and groom were completely let down by the hotel on several aspects, but this cannot make up MY review.
In the evening I asked for a bottle of water from the bar. I was told they didn't have any. A simple request which any establishment should be able to supply.
The breakfast served was very nice, cannot fault the amount of toast we received!!
However the two members of staff serving in the restaurant made it clear that they didn't like each other. Tutting and rolling theirs eyes at each other when serving guests. They also proceeded to have an argument outside tge roo
Dan
Stayed 2 nights in Sep 2017