6/10 Okay
Charles
8 July 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Try to avoid, front desk promises one thing, then
Let’s just at it wasn’t pleasant. Checked in, room was cooling. Turned temp down. Went out sight seeing and came back in the early evening. Called front desk to get assistance with thermostat on ac. Desk said use wall unit, not unit control on ac. Did that, no change. Room was stuffy all night. Called next morning (we were staying 2 nights) and asked for someone to come look at it. They said maintenance man would come look. Hours go by, wife goes down to front desk asking for fresh towels and have our room refreshed. And what the status was with the maintenance man. Apparently he was off site getting parts, and he would check or room when he got back. No fresh towels at the desk, took til nearly evening to get our room serviced. “We are busy” they said. Ac never got looked at. Breakfast was horrible at best. Trying to get refunded through hotels.com but hotel isn’t answering their emails. Hotels wants to offer me $25 “one key” dollars to compensate. Nope, either refund me for one night or I’ll dispute charges w my credit card company and use other travel services. Hotels.com used to be great with the “10 stamps” for a free night. one key is a joke.
Charles
Stayed 1 night in Jul 2024