2/10 Terrible
Debra
23 Sept 2024
I would give it a -1 if I could
A half hour before checking in the manager called and asked if I would switch my booked 2 queen beds room for a king bed room since they were over booked. I agreed and didn’t mind helping them out. After getting to the room, it was not a king bed and was so small it looked like a double bed. Called front desk and was told he knew nothing about it and since they were over booked that was the only room available. I then called the number back that called me 30 minutes prior to check in and was told the woman that made that call was gone but they had a king bed available across the street at days inn which was an even bigger dump than this place so I said no, just give me the room I had originally booked. She said no with an I don’t care attitude. I read reviews before booking any room but this was an unplanned trip due to a family member’s hospitalization so no time for that and since it was a Steelers home game, no other rooms available. Upon check out there was no compensation or apologies from Heidi, the manager on duty that day. She made it abundantly clear that she had no intention of compensating me at all. Needlessly to say things got heated and after screaming at each other for 5 minutes I walked out and tossed the card keys at her and left. The staff was completely unprofessional, the room was filthy, toilet wasn’t attached to the floor and all the furniture was falling apart. This place is filthy and disgusting. Sleeping in your car is a better option than this dump.
Debra
Stayed 1 night in Sep 2024