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Aloft Playa Del Carmen

4.0 star property
Pet-friendly hotel connected to a shopping centre in Playa del Carmen with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
55-inch LED TV with cable channels, TV, MP3 dock
Arcade
Poolside bar
Outdoor banquet area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Room service
  • Parking available
  • Breakfast available
The price is AU$208
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Calle 12
    1 min walk
  • Zitla
    2 min walk
  • ADO Terminal Alterna Playa del Carmen
    1 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    12 min walk

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

View from room

Breezy, Room, 2 Queen Beds, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Hypo-allergenic bedding
Down duvet
  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 67.80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 83.56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

55-inch LED TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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The price is AU$266
for 1 room
includes taxes & fees
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About the area

Playa del Carmen

You'll be connected to a shopping centre at Aloft Playa Del Carmen, and within just a 10-minute stroll of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include 2 outdoor swimming pools, 2 bars/lounges and a restaurant. .W XYZ Bar is the hotel's own bar. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 20-minute walk of this 4-property class Downtown Playa del Carmen hotel, attractions include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 4 min walk
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪Antoinette - ‬3 min walk
  • ‪Nicoletta - ‬3 min walk
  • ‪MiDogo Café - ‬3 min walk
  • ‪Kaxapa Factory - ‬3 min walk

About this property

Aloft Playa Del Carmen

Pet-friendly hotel connected to a shopping centre in Playa del Carmen with 2 outdoor swimming pools
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a corner/local shop are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2022
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Corner/local shop
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors, and features MP3 docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 55-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 150 for children
  • Covered self-parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Aloft Playa Del Carmen?

Aloft Playa Del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Aloft Playa Del Carmen?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on 10 Jan 2025 start from AU$208.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen has a secured covered self car park for MXN 200 per day. Onsite parking is limited.

Are there any beaches close to Aloft Playa Del Carmen?

Yep, Aloft Playa Del Carmen is a short 8-minute walk from Playa del Carmen Main Beach.

Does Aloft Playa Del Carmen have a pool?

Yep, and guests love it! Aloft Playa Del Carmen has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Aloft Playa Del Carmen a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Aloft Playa Del Carmen.

Does Aloft Playa Del Carmen serve breakfast?

Sure does, buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Aloft Playa Del Carmen?

No, Aloft Playa Del Carmen does not offer an airport shuttle service.

Is there a bar or restaurant at Aloft Playa Del Carmen?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Aloft Playa Del Carmen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Aloft Playa Del Carmen?

Dogs are welcome at Aloft Playa Del Carmen, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 331 reviews" "
Rating 8 - Good. 55 out of 331 reviews" "
Rating 6 - Okay. 16 out of 331 reviews" "
Rating 4 - Poor. 11 out of 331 reviews" "
Rating 2 - Terrible. 15 out of 331 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here in particular have earned my loyalty plus some more. From Johanna at reception to the man who helped me with my bags (I didn't get his name, but it was 22 de sept, 2024 @ 4am) to Ángel, Alma, along with Leonardo and his security team. Marriott in general and especially Aloft PDC have earned a loyalty that I never thought I would have to a hotel chain. This hotel is full of absolutely incredible, kind and empathetic staff members. Los amoooo!
Stayed 1 night in Sep 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in PDC. The rooms are comfortable, quiet, beds are great and staff is wonderful and accommodating. Special thanks to Alma at reception for most recent stay, and to Angel and Jesus for my stay from a few weeks ago. Both went above and beyond for me.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool at the roof top is amazing in the morning. The free parking helped a lot too be aware if you would need to pay for parking. Be careful with the room service and breakfast. You can just walk down stair to the supermarket to an amazing breakfast for 10 dollars while at he hotel is almost 40 dollars for 2 people. I was told breakfast was free and it was not. Also the dollar exchange is really low compared to other places
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuevo, moderno, muy bien ubicado. Alberca en roof top excelente. Estacionamiento y wifi incluidos. Muy buen hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Sheena, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Probably the best pool area for a hotel I've stayed in. Staff was friendly, great breakfast in the morning. There is a large supermarket downstairs of the hotel. The area is close to the beach and the shopping area of 5th ave. I would definitely stay again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Delan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, great rooftop pool. A block away from 5th avenue, great location. Walkable to ADO bus station. Large grocery store below hotel with fresh food options. Large spacious room. Lacked closet/drawer space. Would stay here again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Melanie Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a friends wedding nearby and while check in wasn’t until 3 pm, Alma at the front desk allowed up to check in sooner due to time constraints. She was professional and kind. We would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
It was great, however, the shower head had very low pressure, and it felt like it took forever to wash my hair and body. Other than that, the hotel is clean, and secure and the staff were very pleasant.
Stayed 1 night in Aug 2024

6/10 Okay

Robert, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service
Location based on dining and shopping was great. Staff was great. DISLIKE: The fitness room was unusable for us as there was no air conditioning. We asked and they said the air conditioner had been down 4 months. Really not acceptable for a Marriott property. The room size was very small with little closet or drawer space.
Stayed 6 nights in Aug 2024

6/10 Okay

Omar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff could have been better
Stayed 4 nights in Jun 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenia, Langhorne

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was good. Until the last two days. They are doing construction and the noise was extreme. We wanted to relax the last day before our flight back. All day it was noise and very hard to relax or sleep.
Stayed 7 nights in Jul 2024

10/10 Excellent

Raymond

Stayed 3 nights in Jul 2024

8/10 Good

Chaniqua, Inwood

Liked: Cleanliness, property conditions & facilities
Rooftop pool and close to shopping
Stayed 1 night in Jul 2024

4/10 Poor

Nelisa

Disliked: Staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Jamil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom and bathrooms are spacious, modern and very comfortable. Easy and safe parking. Conveniently located with a supermarket in the first floor a few restaurants and 5th avenue at a walking distance.
Stayed 4 nights in Jul 2024

8/10 Good

Carly-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to everything! We loved the 4th floor views, they treated our dog so well, and having the Chedraui Selecto below was icing on the cake. The Aloft is our new favorite hotel in Playa!
Stayed 2 nights in Jul 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, went with my family
Stayed 5 nights in Jul 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amal was great with checking in/out.
Stayed 1 night in Jul 2024

10/10 Excellent

Dana

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect! We have stayed here multiple times and it never disappoints! The location is great, above the best grocery store I have been to as well as a few great restaurants that are open late. Hands down the best rooftop pool and bar in Playa! Only a few steps from 5th Ave and a short walk to Mamitas Beach. I bring the entire family including my pet! It is our favorite hotel in Playa
Stayed 2 nights in Mar 2024

10/10 Excellent

Neal M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5th Avenue and beach were within walking distance.
Stayed 4 nights in Mar 2024

10/10 Excellent

Caira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is no shower caddy for your body wash etc. in the shower
Stayed 4 nights in Jun 2024

10/10 Excellent

Milton Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice, helpful staff...especially Alma. Loved everything except the construction in the hotel that started early in the morning.
Stayed 3 nights in Jun 2024

10/10 Excellent

Willow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean hotel in Playa with lovely rooftop pool (loud, club music always on) and 10 minute walk to the ocean. Above an awesome grocery store if you want to save some money on food and alcohol. Room is small but housekeeping was great (I did have to request it). Would stay again and recommend without reservation.
Stayed 7 nights in Feb 2024