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Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

4.5 star property
Luxury aparthotel on the beach, with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

OCEANFRONT SWIM UP SUITE | Pool
Exterior
Beach/ocean view
Interior
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    6 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    7 min drive
  • Paradise Beach
    9 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    31 min drive

Room options

View all photos for OCEANFRONT SUITE

OCEANFRONT SUITE

OCEANFRONT SUITE

Highlights

Balcony or patio
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Day bed
Separate bedroom
Hairdryer
  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for OCEANFRONT SWIM UP SUITE

OCEANFRONT SWIM UP SUITE

OCEANFRONT SWIM UP SUITE

Highlights

Balcony or patio
Private pool
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Day bed
Separate bedroom
  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for OCEANFRONT POOL SWIM UP SUITE

Free minibar, desk, laptop workspace, blackout curtains

OCEANFRONT POOL SWIM UP SUITE

Highlights

Balcony or patio
Private pool
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Day bed
Separate bedroom
  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite Standard With Sea View

Free minibar, desk, laptop workspace, blackout curtains

Suite Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Junior With Sea View

Free minibar, desk, laptop workspace, blackout curtains

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite With Sea View

Free minibar, desk, laptop workspace, blackout curtains

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive. You'll be 4.4 km (2.7 mi) from Playa Paraiso Golf Course and 4.5 km (2.8 mi) from Cirque du Soleil Boutique at Vidanta Riviera Maya. Highlights at this beachfront aparthotel include 2 outdoor swimming pools, 2 poolside bars and a full-service spa. .You can enjoy Smart televisions with cable channels, and each apartment features a balcony, a separate bath and shower and free newspapers. The minibar provides free refreshments, and room service is also available. Nice touches to enhance your stay include a jetted bath, a hydromassage showerhead and dressing gowns. A TV, a hairdryer and an iron/ironing board are also available. .A day of pampering can include deep-tissue massages, body scrubs and body treatments along with access to the sauna and hot tub. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, free supervised childcare and laundry facilities. There's also free valet parking, along with the convenience of a free airport shuttle. .Within a 15-minute drive of this 4.5-property class Playa del Carmen aparthotel, attractions include Maroma Beach and Puerto Morelos Town Square.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 6 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive
  • Maroma Beach - 14 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Puerto Morelos Beach - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬9 min drive
  • ‪Huama - ‬10 min drive
  • ‪El Mar y Tierra - ‬7 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

Luxury aparthotel on the beach, with 2 outdoor swimming pools
Some rates at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a children's pool. WiFi is free in public spaces. You can unwind with a drink at one of the 2 poolside bars. A roundtrip airport shuttle is free (available 24 hours). A terrace, a complimentary children's club, and a garden are also featured at the luxury Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen aparthotel.

  • 159 guestrooms or units
  • 2 bars by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive offers 159 air-conditioned accommodations with free minibar items and free newspapers. Rooms open to balconies or patios. 30-inch Smart televisions come with satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, hot stone massages, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Beach

  • On a white sand beach

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Full-service spa
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children

Dining

  • 2 poolside bars
  • Free stocked minibar
  • Room service

Bedrooms

  • Bedsheets provided
  • Day bed

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or hydromassage showerhead
  • Private or shared bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch Smart TV with cable channels

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides
  • Safe at front desk

Things to do

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 159 units
  • Banquet hall
  • Garden
  • Traditional architecture

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Generations Riviera
Generations Riviera Maya Gour
Generations Riviera Maya Playa del Carmen
Generations Riviera Maya Resort Playa del Carmen
Maya Generations
Riviera Maya Generations
Generations Riviera Maya Gourmet All Inclusive Karisma Hotel
Generations Riviera Maya Gourmet Karisma All Inclusive Hotel
Generations Riviera Maya Gourmet All Inclusive Karisma
Generations Riviera Maya Gourmet Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive Karisma
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya
Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
Generations Riviera Maya Gourmet by Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya
Hotel Generations Riviera Maya, Gourmet All Inclusive by Karisma
Generations Riviera Maya Gourmet by Karisma All Inclusive
Generations Riviera Maya Gourmet All Inclusive by Karisma
Generations Riviera Maya All Inclusive
Generations Riviera Maya

Frequently asked questions

Is parking available at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

Yep, Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive has a free self car park and free valet parking.

How much does it cost to stay at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive on 22 Nov 2024 start from AU$784.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

The closest beach to Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive is Maroma Beach (6.3 km).

Is there a spa on site at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

Yep, there is an onsite spa at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs and body treatments, as well as deep-tissue massages.

Does Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive have a pool?

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

What luxury perks are available at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

This property features 2 poolside bars, as well as a jetted bath and a hydromassage showerhead.

What makes Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive a romantic place to stay?

A hot tub, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive.

Is Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive is a hit with families.

Are there hot tubs in the rooms at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

What time are check-in & check-out at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

Check-in begins at 2:30 PM. Check-out time is noon.

Are pets allowed at Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive?

No, pets are not allowed.

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 59 reviews" "
Rating 8 - Good. 6 out of 59 reviews" "
Rating 6 - Okay. 10 out of 59 reviews" "
Rating 4 - Poor. 6 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

9.2/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful, the staff is tremendously welcoming and nice, the property has tons of activities to try out if relaxing at the pools and beaches isn’t for you. There’s a little bit of everything for everyone. Only thing that wasn’t really great was the lunch and dinner, the food isn’t really good quality it was more on the cheaper American buffet style type rather than authentic Mexican style.
Stayed 5 nights in Jul 2024

6/10 Okay

HEATHER

Travelled with partner
Disliked: Cleanliness
Our room was not very clean. Little bugs all around the sinks in the bathroom. Not worth the money we paid. Entertainment was very limited. Resort was a ghost town. Chef's market was the best part of the resort. Room service was very, very small portions. No bottled water at the restaurants. Would not return.
Stayed 3 nights in Aug 2024

10/10 Excellent

nadine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great experience!! Only 1 problem, the one food preparer in the Chef Market was not wearing glove and was touching the grilled chicken, bread and waffle with his bare hands. Very unsanitary!! No bueno!
Stayed 4 nights in Aug 2024

6/10 Okay

Jason, CHICAGO

Travelled with family
Liked: Cleanliness
The employees at this resort were not friendly or welcoming. Everyone seemed like they hated their job. From check-in to restaurants, bars, and even housekeeping folks. If you ask for anything you are given a look like you are bothering them. The pool was dirty the whole time we were there. One day, they missed cleaning our balcony and we couldn't use it because there was bird poop everywhere. We received cold food at the restaurants multiple times and experienced servers who would not attend to us. We were with a wedding party where others had a similar experience.
Stayed 5 nights in Jul 2024

8/10 Good

Gabriela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Stayed 2 nights in Jul 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great and seamless experience from the complimentary pickup from the airport to the stay with many food options. The staff were great the whole way through.
Stayed 4 nights in Jul 2024

4/10 Poor

Gregory, Lake in the Hills

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

YHUNDRA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about it. The drivers were punctual to get you from point A to point B around the resort. The pool was plentiful. The breeze from our room overlooking the ocean was amazing. The only thing that was a slight issue was in the Chef Market. My fiancee wore a shirt that had very short sleeves and the host was giving a little slack. until we pointed out that there were a few ladies of the same party in pjs and head scarves at the breakfast seating.. other than that.. it was awesome
Stayed 5 nights in Jun 2024

10/10 Excellent

yasmin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall satisfactory
Stayed 7 nights in Apr 2024

10/10 Excellent

Jillian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff could not be nicer or more willing to help. Everyone goes out of their way to make sure you have everything you need. The restaurants are incredible for an all inclusive. The drinks are delicious. We brought our baby and they had everything we needed at the resort - a crib/monitor/etc. It’s not a big resort, but if you are looking for a short relaxing vacation, this is great!
Stayed 3 nights in Apr 2024

4/10 Poor

Nicole

Travelled with family
Liked: Cleanliness, amenities
Came this week for a wedding. They had weddings daily and multiple of them. This resort is super small. They would have parties/receptions at night and it would be loud music all night till at least11-12am. All rooms surround the pool. Music played all day there. There was no true peace and relaxing unless it was the beach. But they have So much concrete and sand bars that you can’t even enjoy the water nor can you even get in without stepping on rocks there was hardly anybody who was able to enjoy the beach water. No ocean swim at all. The food was subpar. The breakfast buffet was ok but lunch and dinner The portions were extremely small, literaly they gave me a third of a corn on the cob, about 8-10 fries and 4 tiny ribs with hardly any meat. and the drinks were watered down unless you asked for more alcohol. If it wasn’t for us being able to use El Dorado’s restaurants, we would not have had any decent dinners. The wedding dinner was much nicer go figure they paid more. The front entrance lobby is very mediocre. There’s not a great welcome there. It does not feel like paradise when you arrive. The one great thing was the staff. This place needs a total overhaul.
Stayed 4 nights in Apr 2024

8/10 Good

JAMES DANIEL BASTIAN

Stayed 7 nights in Apr 2024

4/10 Poor

Jennifer

Travelled with partner
Disliked: Amenities
Check in was lacking any information even when we were told “butler” would help. The front lobby had no one to greet us or bell hop. Time was limited when available to ask for help. Check in map and amenities were not explained. We found most restaurants were hard to get into. Most workers were texting on mobile devices vs providing services. Highlight was drivers between resorts who went out of their way to stop, help or provide info. Don’t recommend for the cost to make a reservation.
Stayed 7 nights in Apr 2024

6/10 Okay

Angelica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed all of the restaurants. However, the room next to ours was getting renovated and they made so much noise that my toddler had a hard time napping and going to bed. We complained and nothing was done. Also, we were on the side of the hotel that was away from all restaurants which made it difficult with a toddler.
Stayed 4 nights in Apr 2024

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2024

4/10 Poor

Tim

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yasameen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property has many excellent features, such as luxurious accommodations, a beautiful beach, and attentive service. However, although our all-inclusive reservation included access to all 15 restaurants, we could only enjoy four as the rest were exclusively for adults!
Stayed 5 nights in Mar 2024

10/10 Excellent

Desiree

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The dedication and warmth of the Generations Riviera Maya staff truly make the experience. We dined every morning at the Chef's Market and were warmly greeted by the team and provided everything from mimosas (refills without asking!) to delicious cuisine. On days when we woke up especially early but not quite ready to dine, they happily supplied delicious lattes to sip and enjoy. Similarly, the teams at the Palms and Jade Restaurants were equally accommodating. A special shout out to our server Daniel at the Haab restaurant and Chef Sanjeev for a remarkable meal. It may be odd that our favorite meal in Mexico was Indian fare, but it truly was delicious! The resort also hosts a lovely Mexican themed night with a pinata crafted by the Kids Club staff and a talented mariachi band. A particular stand out of our four night experience was with the Eko Kids Club. Angie, Wendy, Xio, and Sharon provided fun, engaging activities including face painting, crafts, treasure hunts, and baking. When given the choice to continue enjoying the neighboring Aqua Nick water park or heading to Kids Club, our son emphatically requested Kids Club! We are so grateful to the team for making our son's vacation particularly special! It also afforded us a chance to explore to the two neighboring adults-only properties. Our room attendant Alma along with the evening staff ensured our room was refreshed each morning and at turn down. Thanks for a lovely trip!
Stayed 4 nights in Mar 2024

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Rigoberto

Stayed 1 night in Feb 2024

4/10 Poor

Natalie

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
I checked in on a Sunday with three small children and was quite shocked at how limited this resort was. The pool was cold, the beach was not swimmable due to seaweed and rocks and there were no activities at all our first day. Since there was absolutely nothing to do and no one around we went to Aqua Nick, which was great. Upon our return we had dinner at Jade and told them upon arrival about my son’s sesame allergy. I ordered according to the menu (only a few items listed sesame as an ingredient). Upon delivering the food to the table the waiter informed us that “everything” had sesame in it. I’m sure every parent reading this can imagine how well that went down with my two year old son when presented with a table full of food he wasn’t allowed to eat. The room was spacious and beautiful. However, the drain in the shower was clogged and completely flooded the bathroom, soaking everything in its path. When we went down to the pool there were leftover dirty cups littered everywhere from the night before. The kids activities started an hour and a half later than written on the schedule, with no acknowledgement. But the worst part was despite asking three (3!) times for them to order me transportation to the airport, upon check out I sat there with the three kids for 35 minutes waiting for a cab to arrive that no one had ordered. When I finally asked if that wait was normal, they casually told me no one had called anyone. Top that off with the fact that the cab charged me $95
Stayed 1 night in Feb 2024

10/10 Excellent

Harlan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very nice
Stayed 5 nights in Feb 2024

6/10 Okay

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I would recommend this resort to adult travellers but likely wouldn’t come back with children. We booked a swim up suite. Below are some of the pros and cons: CONS: -pools are not heated which was hard with kids. Balcony pools were cold and so was the main pool -at times staff were helpful but you had to find the right person to help you which sometimes meant having to talk to 5 different people, service was hit or miss -no central lobby bar or gathering place (lobby is located quite a distance from the resort for some odd reason). -cement barriers in the water and rocky reef so couldn’t swim in the ocean -limited selection of restaurants/food because only specific ones are open on specific days -breakfast buffet never changed and had limited selection PROS: -kids enjoyed kids club which allowed us to venture over to the adults only Casitas and Royale which had a better selection of restaurants -rooms are a good size -Jade and Wine kitchen had good food -Andres was an excellent Concierge even though he wasn’t even assigned to our building. -we had Aqua Nick passes which was a great for the kids -premium selection of alcohol
Stayed 7 nights in Feb 2024