Grand Hyatt Playa Del Carmen Resort (Playa del Carmen, MEX): Reviews & Deals from AU$466

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Luxury hotel on the beach, with 4 outdoor pools

Where to?

Dates

April 2025

May 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Minibar, in-room safe, individually furnished, desk

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All-inclusive
Pet-friendly
Bar

includes taxes & fees

24 Apr - 25 Apr

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪1 min walk‬
Mamitas Beach
‪4 min walk‬
Playa del Carmen Maritime Terminal
‪18 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪49 min drive‬

Room options

Garden View with 1 King bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

38 sq m
Sleeps 4
1 King Bed

Hyatt Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

38 sq m
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

38 sq m
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

Partial ocean view
38 sq m
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

Partial ocean view
38 sq m
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ocean view
37 sq m
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Partial ocean view
38 sq m
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Partial ocean view
37 sq m
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ocean view
37 sq m
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Ocean view
37 sq m
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

Ocean view
76 sq m
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

Ocean view
38 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed, Oceanfront

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Sleeps 4
1 King Bed

Premier Suite

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Ceiling fan

Sleeps 4
1 King Bed

Grand Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Ocean view
57 sq m
Sleeps 4
1 King Bed

47-inch flat-screen TV with cable channels, TV, iPod dock

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

Ocean view
38 sq m
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

Ocean view
54 sq m
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
2 Queen Beds

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Grand Hyatt Playa Del Carmen Resort. Within a short 5-minute stroll, you'll find Quinta Avenida and Mamitas Beach. Highlights at this beachfront hotel include 4 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Cenote Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The sushi bar, Sushi 'n' Raw Bar, serves Japanese cuisine and is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym, kids' club and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and pet-sitting services. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Xplor Theme Park.

What's nearby

Quinta Avenida - 1 min walk - 0.1 km
Mamitas Beach - 4 min walk - 0.4 km
Playa del Carmen Main Beach - 4 min walk - 0.4 km
Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
Xcaret Eco Theme Park - 14 min drive - 10.7 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

‪La Vagabunda - ‬1 min walk
‪Ambasciata d'Italia Ristorante - ‬2 min walk
‪La Vaca Gaucha - ‬2 min walk
‪Restaurante Ojitos Mios - ‬1 min walk
‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury hotel on the beach, with 4 outdoor pools

Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 14 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

314 guestrooms or units

5 levels

Built in 2014

Deli

Kid's club (surcharge)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Terrace

Garden

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

Smoking in designated areas

Bar or lounge

Bar by the pool

Dining venue

Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Similar properties

Pool
All-inclusive
Spa
Free WiFi

includes taxes & fees

1 May - 2 May

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

La Cocina
Sushi 'n' Raw Bar

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Children's club
Children's pool
Fitness classes
Free bicycle rentals
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free cot
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

14 meeting rooms

Outdoors

Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Reflexology
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

47-inch flat-screen TV with cable channels
IPod dock
MP3 dock

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets: USD 100 per pet, per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 49 lb per pet)
Pets cannot be left unattended
Food and water bowls, an off-lead area and pet-sitting services are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 30.0 per night.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 26.72 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

This hotel caters to LGBTQ+ guests.
Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Frequently asked questions

What is the cancellation policy at Grand Hyatt Playa Del Carmen Resort?

Grand Hyatt Playa Del Carmen Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of 10 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on 24 Apr 2025 start from AU$422.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort has valet parking for USD 20 per day.

Are there any beaches close to Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Grand Hyatt Playa Del Carmen Resort?

Yep, Cenote Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yep, and guests love it! Grand Hyatt Playa Del Carmen Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What makes Grand Hyatt Playa Del Carmen Resort a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Playa Del Carmen Resort.

Is Grand Hyatt Playa Del Carmen Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Playa Del Carmen Resort is a hit with families.

Does Grand Hyatt Playa Del Carmen Resort serve breakfast?

You bet, full breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Hyatt Playa Del Carmen Resort?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Grand Hyatt Playa Del Carmen Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves Japanese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Playa Del Carmen Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Playa Del Carmen Resort?

Cats and dogs are welcome at Grand Hyatt Playa Del Carmen Resort, with dog exercise areas, pet-sitting services and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 22 kg per pet.

Grand Hyatt Playa Del Carmen Resort Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

trinity

Travelled with partner

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grand Hyatt was so amazing! The staff was so kind and thoughtful. And the Food was delicious!

Stayed 4 nights in Jan 2025

10/10 Excellent

Ismael

9 Jan 2025

Stayed 6 nights in Jan 2025

8/10 Good

Scott

Travelled with family

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loud club music all day on the beach. V nice place

Beautiful place. Nice location. Friendly, helpful staff. Main thing you should know is they have a beach club that plays really loud club music from about 10am until 5pm. Even when I was on the other side of the beach I put my headphones in and played ocean sounds… and I could still feel the bass.

Stayed 4 nights in Dec 2024

10/10 Excellent

Valentino Salvador Zuno

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Nov 2024

8/10 Good

SHIRLEY RACHEL

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

10/10 Excellent

benhoor

Travelled with family

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay

Stayed 6 nights in Dec 2024

10/10 Excellent

Gerardo

Travelled with family

31 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort is super close ( 3-5 min walk) to 5th street where all the shopping, Dining and nightlife is. You don’t need a car if you sat in this resort cause you are that close. Then there is a beach right on the resort and it’s beautiful.

Stayed 4 nights in Dec 2024

8/10 Good

Sophea

Travelled with family

31 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were greeted with a wonderful surprise for our son’s birthday. The hotel staff decorated the room with balloons and had a cake for when we checked in. They gave us another surprise treat a couple days later welcoming us to the resort. Every was great and we enjoyed our time here. The only issue we had was a small roach was in the room the third night we were there. I recommend not to leave food out in your room.

Stayed 4 nights in Dec 2024

6/10 Okay

James

Travelled with family

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff tried to charge me $200 for taxi ride on Christmas Day to another hotel which was about 40 minutes away. After I protested and talked to another staff member I got a nice ride for $104… it was so annoying…the best part was bathroom and shower…dining was limited and so we had to go out to eat…

Stayed 3 nights in Dec 2024

10/10 Excellent

Nicholas

28 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Cirina

Travelled with family

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved that it was a beach front hotel. It had everything at a walking distance which was really nice! Very close to La Quinta Avenida. Area felt very safe at night!

Stayed 7 nights in Dec 2024

10/10 Excellent

Jarel

26 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group

24 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2024

4/10 Poor

Nicholas

Travelled with partner

18 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Dated modern property in need of major upgrades and investment. The property is aging and in need of repairs and updating. The bedrooms are large but badly designed. We had a plunge pool which was very cold, half empty and tired. The decking was uneven and loose. The towels are mainly frayed and threadbare. Nowhere to hang anything in the bathroom and the wardrobe was inside the bathroom. The shower merely dribbled. A hard modern look which was very dated. The TVs didn't support Netflix etc and the Chromecast didn't work. The Grill restaurant was Kosher and were unable to eat there due to Shabat. The Cochina was the alternative which was ok but more fast cafeteria than fine dining. The bars were open plan in the impressive foyer, but sit was unfortunately always windy and there was nowhere cosy and quiet to drink. the Club room was convenient and the buffets had much choice but very limited vegetarian/vegan options. Staff were very nice though. the Spa was limited to male and female jacuzzi, steam and sauna so we just didn't use them. What a waste of space having this! The massage was nice and the imposing relaxing pool inside the stone dome was very cool experience.

Stayed 2 nights in Dec 2024

6/10 Okay

YARON

16 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2024

10/10 Excellent

Keith

Travelled with partner

14 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice facility with attentive staff. Walkable to many restaurants and 5th avenue. Uncrowded when we were there.

Stayed 10 nights in Dec 2024

10/10 Excellent

Daniel

14 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

8/10 Good

gabriela

Travelled with partner

12 Dec 2024

Liked: Cleanliness, staff & service

Property was nice but did need some maintenance. Food was overpriced. Would have been nice if plunged pool would have been warm and cleaner. Paid extra for the plunged pool in room but was unable to use as it was really cold and appeared dirty.

Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

12 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

10/10 Excellent

muriel

11 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I just spent 3 nights at the Grand Hyatt for my bday and I was so pleased with my stay. First of all the hotel is incredibly beautiful. Rooms (rooms, because I requested a new room and I was accommodated immediately) are beautiful, clean, spacious and comfortable. The staff had decorated my room and left a cake for my bday. The pools are incredible. The pool area is HUUUUGE with an amazing view on the ocean. My room was maintained daily, and staff was so helpful and kind with everything. I had seen some bad reviews before I got there and was a bit nervous but it couldn’t have hoped of better for my bday. I am so grateful for my stay. If I may say one negative thing was… the food… the menu from the pool isn’t cheap and isn’t good, I’m a picky eater, but honestly…. There are hundreds of options all around the hotel so who cares. The hotel is located perfectly maybe 50 feet from la quinta and you can walk everywhere. I definitely would go back to this hotel again. Thank you for an amazing birthday.

Stayed 3 nights in Dec 2024

8/10 Good

Shannon

Travelled with family

10 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only negative remarks would be right after we checked in, we were invited to another desk where we were overwhelmed with things to do off property. We thought there enough wonderful amenities at the resort it felt like welcome here, now let’s leave here and visit other hotels for breakfast and other activities

Stayed 9 nights in Nov 2024

4/10 Poor

Samuel, Chicago

Travelled with partner

9 Dec 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

The. Costumer. Service. Bad

Stayed 7 nights in Nov 2024

10/10 Excellent

Abel

Travelled with partner

8 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The fairly high parking fee, and the fact that they did not inform us of it till the day of checkout.

Stayed 4 nights in Dec 2024

10/10 Excellent

Ramiro

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

8/10 Good

Joey

7 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Nov 2024

Grand Hyatt Playa Del Carmen Resort

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Garden View with 1 King bed with small plunge pool

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Hyatt Room with 1 King Bed

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Hyatt Room with 2 Queen Beds

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Club Room with 1 King Bed

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Swim Up Room with 2 Queen Beds

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Club Partial Ocean View Room With 1 King Bed

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Club Partial Ocean View Room with 2 Queen Beds

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Ocean Front Room with 2 Queen Beds

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ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

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Swim Up Room with 1 King Bed

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Partial Ocean View Room with 2 Queen Beds

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View all photos for Partial Ocean View Room with 1 King Bed

Partial Ocean View Room with 1 King Bed

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Ocean View Room with 1 King Bed

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Ocean View Room with 2 Queen Beds

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Executive Suite King and Club Access

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Club Ocean View room with 1 King Bed

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Room, 1 King Bed, Oceanfront

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Premier Suite

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Grand Suite King and Club Access

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Club Ocean View Room with 2 Queen Beds

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Plunge Pool Suite King and Club Access

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View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

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