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Grand Hyatt Playa Del Carmen Resort

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Club Ocean View Room with 2 Queen Beds
Bar (on property)
4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • All-inclusive
  • Bar
  • Breakfast available
  • Parking available
The current price is AU$446
includes taxes & fees
9 Apr - 10 Apr

Explore the area

Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪4 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪18 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Hyatt Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room with 1 King Bed

View from room

Club Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds | Balcony view

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds | View from room

Ocean Front Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Minibar, in-room safe, individually furnished, desk

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Room with 2 Queen Beds

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Ocean View Room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Partial Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 1 King Bed

View from room

Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

Executive Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View room with 1 King Bed

Minibar, in-room safe, individually furnished, desk

Club Ocean View room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, Oceanfront

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

Grand Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access | Terrace/patio

Plunge Pool Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Grand Hyatt Playa Del Carmen Resort. Within a short 5-minute stroll, you'll find Quinta Avenida and Mamitas Beach. Highlights at this beachfront hotel include 4 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Cenote Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The sushi bar, Sushi 'n' Raw Bar, serves Japanese cuisine and is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym, kids' club and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and pet-sitting services. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Xplor Theme Park.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Mamitas Beach - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Xcaret Eco Theme Park - 14 min drive - 10.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk
  • ‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury hotel on the beach, with 4 outdoor pools
Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 14 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 314 guestrooms or units
  • 5 levels
  • Built in 2014
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cocina
  • Sushi 'n' Raw Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 49 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-lead area and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 26.72 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 36 per person
  • Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

What is the cancellation policy at Grand Hyatt Playa Del Carmen Resort?

Grand Hyatt Playa Del Carmen Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on 9 Apr 2025 start from AU$396.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort has valet parking for USD 20 per day.

Are there any beaches close to Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Grand Hyatt Playa Del Carmen Resort?

Yep, Cenote Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yep, and guests love it! Grand Hyatt Playa Del Carmen Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What makes Grand Hyatt Playa Del Carmen Resort a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Playa Del Carmen Resort.

Is Grand Hyatt Playa Del Carmen Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Playa Del Carmen Resort is a hit with families.

Does Grand Hyatt Playa Del Carmen Resort serve breakfast?

You bet, full breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Hyatt Playa Del Carmen Resort?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Grand Hyatt Playa Del Carmen Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves Japanese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Playa Del Carmen Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Playa Del Carmen Resort?

Cats and dogs are welcome at Grand Hyatt Playa Del Carmen Resort, with dog exercise areas, pet-sitting services and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 22 kg per pet.

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 577 out of 1005 reviews
Rating 8 - Good. 213 out of 1005 reviews
Rating 6 - Okay. 102 out of 1005 reviews
Rating 4 - Poor. 60 out of 1005 reviews
Rating 2 - Terrible. 53 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility with attentive staff. Walkable to many restaurants and 5th avenue. Uncrowded when we were there.
Stayed 10 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

gabriela

Travelled with partner
Liked: Cleanliness, staff & service
Property was nice but did need some maintenance. Food was overpriced. Would have been nice if plunged pool would have been warm and cleaner. Paid extra for the plunged pool in room but was unable to use as it was really cold and appeared dirty.
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent 3 nights at the Grand Hyatt for my bday and I was so pleased with my stay. First of all the hotel is incredibly beautiful. Rooms (rooms, because I requested a new room and I was accommodated immediately) are beautiful, clean, spacious and comfortable. The staff had decorated my room and left a cake for my bday. The pools are incredible. The pool area is HUUUUGE with an amazing view on the ocean. My room was maintained daily, and staff was so helpful and kind with everything. I had seen some bad reviews before I got there and was a bit nervous but it couldn’t have hoped of better for my bday. I am so grateful for my stay. If I may say one negative thing was… the food… the menu from the pool isn’t cheap and isn’t good, I’m a picky eater, but honestly…. There are hundreds of options all around the hotel so who cares. The hotel is located perfectly maybe 50 feet from la quinta and you can walk everywhere. I definitely would go back to this hotel again. Thank you for an amazing birthday.
Stayed 3 nights in Dec 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative remarks would be right after we checked in, we were invited to another desk where we were overwhelmed with things to do off property. We thought there enough wonderful amenities at the resort it felt like welcome here, now let’s leave here and visit other hotels for breakfast and other activities
Stayed 9 nights in Nov 2024

4/10 Poor

Samuel, Chicago

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The. Costumer. Service. Bad
Stayed 7 nights in Nov 2024

10/10 Excellent

Abel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fairly high parking fee, and the fact that they did not inform us of it till the day of checkout.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Lyshaan

Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2024

8/10 Good

Kamyar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Nov 2024

2/10 Terrible

Manuel Estrada

Travelled with family
Disliked: Amenities
On the website says, miners are under 17. When I got there, they charged me for my son who was fifteen because they said over there.Twelve is a minor and anything over is an adult so they charged me extra when I got there the i booked all inclusive. They said its wasn't not all inclusive. They were trying to charge me again. Extra $$$$ To add on the all inclusive but on the website when u book its especially when you put the filter of packages and all inclusive they pop up and to not get any food with it was ridiculous. I would never going back to that resort again
Stayed 4 nights in Nov 2024

8/10 Good

Jalene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

Alon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid resort, great welcoming service, good location
Stayed 3 nights in Nov 2024

10/10 Excellent

Donatello

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, they were helpful and very friendly, great dining, beautiful views from room and throughout the hotel - only ask is to add more equipment to the gym!
Stayed 5 nights in Nov 2024

10/10 Excellent

Jay, West Covina

Stayed 4 nights in Oct 2024

10/10 Excellent

Joie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. Everyone was so helpful especially the waiters around the pool. Bonus that it has a kosher restaurant on site.
Stayed 4 nights in Oct 2024

8/10 Good

benito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Tahisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that I can walk from the property on to the beach. I was not fully aware it was not an all inclusive hotel. The staff was amazing if I wanted to walk around or go on a tour to Cozumel I really enjoyed that.
Stayed 3 nights in Sep 2024

10/10 Excellent

nadeem

Stayed 3 nights in Sep 2024

8/10 Good

Rebecca

Stayed 9 nights in Sep 2024

4/10 Poor

Raafat

2 cockroaches in the room and one in the bathroom
Stayed 7 nights in Jun 2024