Grand Hyatt Playa Del Carmen Resort (Playa del Carmen, MEX): Reviews & Deals from AU$496

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Luxury hotel on the beach, with 4 outdoor pools

Where to?

Dates

March 2025

April 2025

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview
Rooms
Location
Policies

Very good

Popular amenities

All-inclusive
Pet-friendly
Bar

includes taxes & fees

14 Mar - 15 Mar

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪1 min walk‬
Quinta Alegría Shopping Mall
‪4 min walk‬
Mamitas Beach
‪4 min walk‬
Playa Del Carmen, Quintana Roo (PCM)
‪7 min drive‬

Room options

Garden View with 1 King bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

38 sq m
Sleeps 4
1 King Bed

Minibar, in-room safe, individually furnished, desk

Hyatt Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

38 sq m
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

38 sq m
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

38 sq m
Partial ocean view
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Partial ocean view
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Ocean view
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Ocean view
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

76 sq m
Ocean view
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

38 sq m
Ocean view
Sleeps 4
1 King Bed

Room, 1 King Bed, Oceanfront

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Sleeps 4
1 King Bed

Premier Suite

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

Sleeps 4
1 King Bed

Grand Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

57 sq m
Ocean view
Sleeps 4
1 King Bed

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Flat-screen TV

38 sq m
Ocean view
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

54 sq m
Ocean view
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Blackout curtains

37 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool
All-inclusive
Spa
Free WiFi

for 1 room

includes taxes & fees

18 Mar - 19 Mar

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Grand Hyatt Playa Del Carmen Resort. Within a short 5-minute stroll, you'll find Quinta Avenida and Mamitas Beach. Highlights at this beachfront hotel include 4 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Cenote Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The sushi bar, Sushi 'n' Raw Bar, serves Japanese cuisine and is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym, kids' club and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and pet-sitting services. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Xplor Theme Park.

What's nearby

Quinta Avenida - 1 min walk
Mamitas Beach - 4 min walk
Playa del Carmen Main Beach - 4 min walk
Playa del Carmen Maritime Terminal - 18 min walk
Xcaret Eco Theme Park - 14 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

‪La Vagabunda - ‬1 min walk
‪Ambasciata d'Italia Ristorante - ‬2 min walk
‪La Vaca Gaucha - ‬2 min walk
‪Restaurante Ojitos Mios - ‬1 min walk
‪Guandola Playa - ‬1 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury hotel on the beach, with 4 outdoor pools

Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Hyatt Playa Del Carmen Resort offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 14 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Hyatt Playa Del Carmen Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

314 guestrooms or units

5 levels

Built in 2014

Deli

Kid's club (surcharge)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Terrace

Garden

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

Smoking in designated areas

Bar or lounge

Bar by the pool

Dining venue

Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

La Cocina
Sushi 'n' Raw Bar

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Children's club
Children's pool
Fitness classes
Free bicycle rentals
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free cot
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

14 meeting rooms

Outdoors

Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hydrotherapy
Manicures/pedicures
Massage
Reflexology
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

47-inch flat-screen TV with cable channels
IPod dock
MP3 dock

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets: USD 100 per pet, per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 49 lb per pet)
Pets cannot be left unattended
Food and water bowls, an off-lead area and pet-sitting services are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 30.0 per night.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

This hotel caters to LGBTQ+ guests.
Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Frequently asked questions

What is the cancellation policy at Grand Hyatt Playa Del Carmen Resort?

Grand Hyatt Playa Del Carmen Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on 14 Mar 2025 start from AU$446.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort has valet parking for USD 20 per day.

Are there any beaches close to Grand Hyatt Playa Del Carmen Resort?

Yep, Grand Hyatt Playa Del Carmen Resort is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Grand Hyatt Playa Del Carmen Resort?

Yep, Cenote Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yep, and guests love it! Grand Hyatt Playa Del Carmen Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What makes Grand Hyatt Playa Del Carmen Resort a romantic place to stay?

A hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Playa Del Carmen Resort.

Is Grand Hyatt Playa Del Carmen Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Playa Del Carmen Resort is a hit with families.

Does Grand Hyatt Playa Del Carmen Resort serve breakfast?

You bet, full breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Hyatt Playa Del Carmen Resort?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM on request for a fee.

Is there a bar or restaurant at Grand Hyatt Playa Del Carmen Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves Japanese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Playa Del Carmen Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Playa Del Carmen Resort?

Cats and dogs are welcome at Grand Hyatt Playa Del Carmen Resort, with dog exercise areas, pet-sitting services and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 22 kg per pet.

Grand Hyatt Playa Del Carmen Resort Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Kamyar

Business traveller, Travelled with group

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was good

Stayed 4 nights in Nov 2024

2/10 Terrible

Manuel Estrada

Travelled with family

29 Nov 2024

Disliked: Amenities

On the website says, miners are under 17. When I got there, they charged me for my son who was fifteen because they said over there.Twelve is a minor and anything over is an adult so they charged me extra when I got there the i booked all inclusive. They said its wasn't not all inclusive. They were trying to charge me again. Extra $$$$ To add on the all inclusive but on the website when u book its especially when you put the filter of packages and all inclusive they pop up and to not get any food with it was ridiculous. I would never going back to that resort again

Stayed 4 nights in Nov 2024

8/10 Good

Jalene

27 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 10 nights in Nov 2024

10/10 Excellent

Alon

Travelled with family

24 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Solid resort, great welcoming service, good location

Stayed 3 nights in Nov 2024

10/10 Excellent

Donatello

Travelled with partner

18 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic staff, they were helpful and very friendly, great dining, beautiful views from room and throughout the hotel - only ask is to add more equipment to the gym!

Stayed 5 nights in Nov 2024

10/10 Excellent

Jay, West Covina

4 Nov 2024

Stayed 4 nights in Oct 2024

10/10 Excellent

Joie

Travelled with partner

31 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved everything. Everyone was so helpful especially the waiters around the pool. Bonus that it has a kosher restaurant on site.

Stayed 4 nights in Oct 2024

8/10 Good

benito

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

8/10 Good

Tahisha

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love that I can walk from the property on to the beach. I was not fully aware it was not an all inclusive hotel. The staff was amazing if I wanted to walk around or go on a tour to Cozumel I really enjoyed that.

Stayed 3 nights in Sep 2024

10/10 Excellent

nadeem

5 Oct 2024

Stayed 3 nights in Sep 2024

8/10 Good

Rebecca

2 Oct 2024

Stayed 9 nights in Sep 2024

4/10 Poor

Raafat

1 Oct 2024

2 cockroaches in the room and one in the bathroom

Stayed 7 nights in Jun 2024

2/10 Terrible

Egor

29 Sept 2024

Disliked: Staff & service, amenities, property conditions & facilities

The hotel did not confirm a reservation for my partner for the border control so that the border control did not let them in the country and keept them in a detention unit for one day. For the hotel confirming someone's reservation costs ZERO, and denying it costs the denied person a ton and a psychological trauma for the rest of their lives.

Stayed 1 night in Sep 2024

10/10 Excellent

Delia Selana

26 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really wished I had stayed more nights here. Overall wonderful experience

Stayed 1 night in Sep 2024

10/10 Excellent

Joseph Nachum

20 Sept 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Sep 2024

10/10 Excellent

Martha Ligia Gil

Travelled with family and small children

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice atmosphere Excellent customer service The resort in general is very nice and clean

Stayed 5 nights in Sep 2024

10/10 Excellent

David

16 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Lawrence

Travelled with group

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a wonderful stay. The location is perfect and resort is beautiful. There is a little wear and tear in the hotel that need refreshing but overall it’s great.

Stayed 3 nights in Sep 2024

10/10 Excellent

Glenn

31 Aug 2024

Liked: Room comfort

Great holiday

We had a great break. The property is a little tired in areas, but overall really good.

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

30 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

I recently had the pleasure of staying at Hyatt, and overall, my experience was nothing short of exceptional. The service stood out as one of the hotel's strongest points—staff were attentive, courteous, and always eager to assist, making us feel truly valued as guests. The facilities were top-notch, and the ambiance throughout the hotel reflected a high standard of quality. However, I would like to suggest a few minor improvements that could elevate the guest experience even further. Paying closer attention to the small details, such as cleaning the hallways with high pressure from time to time, would maintain the pristine look that the rest of the hotel boasts. Additionally, repairing the few dents in the walls would ensure that every corner of the property reflects the high standard it aspires to. Overall, Hyatt offers a fantastic stay with luxurious amenities and outstanding service. With just a bit more attention to these small details, it could easily become a perfect getaway for any traveler. I look forward to visiting again and seeing these enhancements in place.

Stayed 3 nights in Aug 2024

6/10 Okay

Jack

Travelled with family

22 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Overall we had a great stay but room service definitely wasn't the best. Even after requesting new towels, we didn't get any and our floors were not cleaned even once

Stayed 4 nights in Aug 2024

4/10 Poor

Rayner

21 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 7 nights in Aug 2024

6/10 Okay

Sunjae

18 Aug 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness, amenities

We found a huge cockroach in our room and noticed that they never clean the swimming pool (we stayed 5 nights). It’s good location to access to the center of Playa del Carmen and view is good.

Stayed 5 nights in Aug 2024

10/10 Excellent

Howard

Travelled with family

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

April, Brooklyn New York

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

Grand Hyatt Playa Del Carmen Resort

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View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

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View all photos for Hyatt Room with 1 King Bed

Hyatt Room with 1 King Bed

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View all photos for Hyatt Room with 2 Queen Beds

Hyatt Room with 2 Queen Beds

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View all photos for Club Room with 1 King Bed

Club Room with 1 King Bed

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View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

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View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

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View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds

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View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds

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View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

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View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

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View all photos for Partial Ocean View Room with 2 Queen Beds

Partial Ocean View Room with 2 Queen Beds

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View all photos for Partial Ocean View Room with 1 King Bed

Partial Ocean View Room with 1 King Bed

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View all photos for Ocean View Room with 1 King Bed

Ocean View Room with 1 King Bed

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View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

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View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

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View all photos for Club Ocean View room with 1 King Bed

Club Ocean View room with 1 King Bed

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View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

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View all photos for Premier Suite

Premier Suite

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View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

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View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

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View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access

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View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

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Similar properties

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

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