Iberostar Waves Quetzal - All Inclusive (Playa del Carmen, MEX): Reviews & Deals

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Luxury resort on the beach, with 4 outdoor pools

Where to?

Dates

March 2025

April 2025

8 restaurants, lunch, dinner served; Japanese cuisine

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pool
All-inclusive
Room service
Housekeeping
Parking included

Explore the area

Playa del Carmen, QROO

Playa del Carmen Maritime Terminal
‪6 min drive‬
Xplor Theme Park
‪9 min drive‬
Xcaret Eco Theme Park
‪13 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪277 min drive‬

Room options

Premium Room (Near Pool)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

38 sq m
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 1
2 Double Beds

Premium Room (Near Pool)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

38 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

38 sq m
Beach view
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Tropical View)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Promo)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 1
1 King Bed

Last room available

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Premium Room, Accessible

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 3
1 Double Bed and 1 King Bed

Premium Room (Near Beach)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

2 bedrooms

Sleeps 1
2 Double Beds

Premium Room, Accessible

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

35 sq m
Sleeps 1
2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony or patio

Air conditioning

Connecting rooms available

Free minibar items

Flat-screen TV

Premium bedding

Blackout curtains

Separate bedroom

38 sq m
Beach view
Sleeps 1
1 King Bed

Room Premium With Garden View

Sleeps 4
2 Double Beds

Room Premium With Garden View

Sleeps 4
2 Double Beds

Double Room Premium With View

Sleeps 4
2 Double Beds

Suite Junior With Sea View

Sea view
Sleeps 4
2 Double Beds

Quadruple Room Premium With Pool View

Sleeps 3
1 King Bed and 1 Double Bed

Suite Junior

Sleeps 4
1 Double Bed and 1 King Bed

Quadruple Room Premium With View

Sleeps 3
2 Double Beds

Double Room Premium

Sleeps 4
1 King Bed and 1 Double Bed

Suite Junior With Sea View

Sea view
Sleeps 4
1 King Bed and 1 Double Bed

Suite Junior With Ocean View

Ocean view
Sleeps 4
1 King Bed and 1 Double Bed

Suite Junior With Sea View

Sea view
Sleeps 4
2 Double Beds

Quadruple Room Premium With View

Sleeps 3
1 Double Bed and 1 King Bed

Double Room Premium With Pool View

Sleeps 4
1 Double Bed and 1 King Bed

Suite Junior

Sleeps 4
1 Double Bed and 1 King Bed

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Quetzal - All Inclusive. You'll be 2.9 km (1.8 mi) from Quinta Avenida and 3 km (1.8 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive resort include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sensations can include deep-tissue massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The fine-dining restaurant, Bonsai Restaurant, serves Japanese cuisine and is open for dinner. With 3 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms and conference space are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Playacar resort, you'll be 3.3 km (2 mi) from Playa del Carmen Main Beach and 4.3 km (2.7 mi) from Mamitas Beach.

View more Resorts in Playa del Carmen

What's nearby

Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
Quinta Avenida - 6 min drive - 3.1 km
Xplor Theme Park - 9 min drive - 7.0 km
Playa del Carmen Main Beach - 11 min drive - 3.4 km
Xcaret Eco Theme Park - 13 min drive - 7.7 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive

Restaurants

‪Festival Grand Buffet - ‬8 min walk
‪Rosa Roja - ‬5 min walk
‪El Gaucho Steakhouse - ‬6 min walk
‪Cupcake Cafe - ‬6 min walk
‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Luxury resort on the beach, with 4 outdoor pools

Iberostar Waves Quetzal - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Iberostar Waves Quetzal - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

350 guestrooms or units

3 levels

8 dining venues

3 bars by the pool

7 bars or lounges

Conference rooms

Buffet breakfast (free)

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

Beauty salon

On-site shopping

No smoking on site

Water dispenser

Bar on the beach

Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Kids pool

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Frequently asked questions

What is the cancellation policy at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Quetzal - All Inclusive?

Yep, Iberostar Waves Quetzal - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Quetzal - All Inclusive?

Yep, Iberostar Waves Quetzal - All Inclusive is a short 13-minute walk from Playacar Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Waves Quetzal - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Iberostar Waves Quetzal - All Inclusive have a pool?

Iberostar Waves Quetzal - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and free minibar items.

What makes Iberostar Waves Quetzal - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Waves Quetzal - All Inclusive.

Is Iberostar Waves Quetzal - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Quetzal - All Inclusive is a hit with families.

Does Iberostar Waves Quetzal - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is on offer at Iberostar Waves Quetzal - All Inclusive.

Is there a free airport shuttle available at Iberostar Waves Quetzal - All Inclusive?

No, Iberostar Waves Quetzal - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Quetzal - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Iberostar Waves Quetzal - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Quetzal - All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 17-minute walk away.

Iberostar Waves Quetzal - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

Filippo

Travelled with family

14 Dec 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Looking for a spot on the beach is wild. People reserve sun beds and there is no respect.

Stayed 7 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family, Business traveller

8 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am 50 years old, so is my wife. Our kids are 23, 20 and 16. This resort was perfect for all of us. It was not modern, it was serene, friendly, the ambiance was just right. We went snorkeling, jet skiing, some of us went shopping. It was all very nice and side.

Stayed 6 nights in Nov 2024

10/10 Excellent

SHAE

Travelled with partner

4 Dec 2024

Liked: Staff & service, amenities, property conditions & facilities

Been to numerous resorts, this resort was 45 minutes to an hour from airport but the food alone was well worth the drive. The rooms are a bit dated but whatever for us. Loved all the wild life around the resort. Staff was extremely pleasant. Would recommend

Stayed 4 nights in Nov 2024

6/10 Okay

Lyna Ines

Travelled with family, Travelled with group

19 Nov 2024

Liked: Cleanliness, staff & service

Stayed 6 nights in Nov 2024

10/10 Excellent

Magdalena Del Carmen Salva

17 Nov 2024

Stayed 7 nights in Oct 2024

8/10 Good

Victor

9 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Oct 2024

10/10 Excellent

Jairo Andres Sandoval

8 Nov 2024

Stayed 7 nights in Oct 2024

8/10 Good

MARIE JEANE, san antonio

Travelled with family

6 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

loved the green spaces, beach area and staff was helpful

Stayed 3 nights in Oct 2024

10/10 Excellent

juhin

31 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Oct 2024

10/10 Excellent

John

Travelled with family

21 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Stayed 4 nights in Oct 2024

8/10 Good

Norma

20 Oct 2024

Liked: Cleanliness

Some of the staff members weren't as welcoming

Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon, Collierville

15 Oct 2024

Liked: Cleanliness

Stayed 7 nights in Oct 2024

10/10 Excellent

LISA

14 Oct 2024

Stayed 7 nights in Oct 2024

4/10 Poor

Lorena

Travelled with family

13 Oct 2024

Liked: Cleanliness, amenities

Disliked: Staff & service, property conditions & facilities

The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .

Stayed 6 nights in Oct 2024

10/10 Excellent

Stephen

9 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Sep 2024

10/10 Excellent

Matthew Lynn, Oklahoma City

Travelled with partner

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful grounds, friendly employees, choices for food.

Stayed 6 nights in Oct 2024

10/10 Excellent

Sara

Travelled with partner

1 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.

Stayed 7 nights in Sep 2024

10/10 Excellent

Joelene

21 Sept 2024

Stayed 7 nights in Jul 2024

10/10 Excellent

Doris

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Juan carlos

Travelled with group

16 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa

Stayed 4 nights in Sep 2024

6/10 Okay

Jennifer, Bonney Lake

Travelled with partner, Travelled with group

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.

Stayed 7 nights in Sep 2024

8/10 Good

David

Travelled with family and small children, Travelled with group

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.

Stayed 5 nights in Jul 2024

2/10 Terrible

Lia

28 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare: 1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager. 2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150

Stayed 10 nights in Aug 2024

10/10 Excellent

Amey

Travelled with partner

26 Aug 2024

Liked: Cleanliness, staff & service, amenities

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again

Stayed 5 nights in Aug 2024

8/10 Good

CHRISTOPHER MORGAN, San Antonio

Travelled with family and small children

14 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!

Stayed 6 nights in Aug 2024

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