Mahekal Beach Front Resort & Spa

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mahekal Beach Front Resort & Spa

4 outdoor pools, open 7:00 AM to 7:00 PM, free pool cabanas
Gym
Premium Bungalow
Outdoor wedding area
Treehouse Palapa | Bathroom

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub

Explore the area

Map
38 St And The Beach, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    2 min walk
  • Playa del Carmen Main Beach
    2 min walk
  • Quinta Avenida
    8 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min drive

Room options

Run of House

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Ceiling fan
  • 21 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

Ocean View Palapa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Renovated in 2014
Blackout curtains
Premium bedding
  • 21 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Renovated in 2014
Blackout curtains
Premium bedding
  • 21 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Premium Bungalow

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

The Oasis

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Down duvet
  • 21 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

The Oasis Palapa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Hypo-allergenic bedding
Down duvet
  • 21 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Garden View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Renovated in 2014
Blackout curtains
Premium bedding
  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Garden View Palapa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Hypo-allergenic bedding
Renovated in 2014
Blackout curtains
Premium bedding
  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Similar properties

About the area

Playa del Carmen

A family-friendly stay in the heart of Playa del Carmen awaits you at Mahekal Beach Front Resort & Spa, a recipient of the prestigious Travel & Leisure 500 award in 2023. You'll find Mamitas Beach a few steps away and Quinta Avenida within a 10-minute stroll. Highlights at this beachfront hotel include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Revive can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the hot tub. The diner, Cocina, serves Mexican cuisine. Agave is the hotel's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. 3 meeting rooms and a conference centre are among the business amenities offered. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Downtown Playa del Carmen hotel include Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall.

What's nearby

  • Mamitas Beach - 2 min walk
  • Playa del Carmen Main Beach - 2 min walk
  • Quinta Avenida - 8 min walk
  • Quinta Alegría Shopping Mall - 13 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Mamita's Beach Club - ‬7 min walk
  • ‪Club de la Cerveza - ‬5 min walk
  • ‪La Vagabunda de la 38 - ‬2 min walk
  • ‪La Cueva del Chango - ‬4 min walk
  • ‪Encanto Beach Club - ‬4 min walk

About this property

Mahekal Beach Front Resort & Spa

Stylish hotel on the shore with 4 outdoor swimming pools
Some rates at Mahekal Beach Front Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. At Mahekal Beach Front Resort & Spa, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. This beach hotel also offers a hot tub, a fitness centre and a terrace.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 195 guestrooms or units
  • 2 levels
  • 33 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Mahekal Beach Front Resort & Spa offers 195 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a hairdryer. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks and desk chairs. Select Comfort beds feature down duvets and premium bedding. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Revive has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

Mahekal Beach Front Resort & Spa is listed in the 2023 Travel + Leisure 500.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Cocina
  • Fuego Restaurante y Bar
  • Itzi Pool Bar
  • Las Olas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 33 buildings
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort.
The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

Access methods

Staffed front desk

Pets

  • Pets: USD 30.25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • New Year's Day (1 January) Gala Dinner per adult: USD 120
  • New Year's Day (1 January) Gala Dinner per child: USD 60 (from 3 to 12 years old)
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Bicycle storage
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Lending library access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 27 for adults and from USD 27 for children
  • Airport shuttle fee: USD 302 per person (return)
  • Airport shuttle fee per child: USD 302 (return), (from 5 to 12 years old)
  • Nearby parking fee: USD 10 per day (16 ft away)
  • Pet fee: USD 30.25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100
Safety features at this property include a fire extinguisher, window guards and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 100.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mahekal
Mahekal Beach
Mahekal Beach Playa del Carmen
Mahekal Beach Resort
Mahekal Beach Resort Playa del Carmen
Mahekal Resort
Mahekal Beach Hotel Playa Del Carmen
Mahekal Beach Resort Riviera Maya/Playa Del Carmen, Mexico
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen

Frequently asked questions

What is the cancellation policy at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mahekal Beach Front Resort & Spa?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Mahekal Beach Front Resort & Spa on 22 Nov 2024 start from AU$410.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Mahekal Beach Front Resort & Spa?

Yep, Mahekal Beach Front Resort & Spa is a short 2-minute walk from Playa del Carmen Main Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Mahekal Beach Front Resort & Spa?

Yep, Revive is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Mahekal Beach Front Resort & Spa have a pool?

Mahekal Beach Front Resort & Spa has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Mahekal Beach Front Resort & Spa?

Mahekal Beach Front Resort & Spa features 4 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with Select Comfort beds, premium bedding and espresso makers.

What makes Mahekal Beach Front Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at Mahekal Beach Front Resort & Spa.

Is Mahekal Beach Front Resort & Spa family-friendly?

You bet! With amenities such as babysitting services, a playground and an arcade, it's no surprise that Mahekal Beach Front Resort & Spa is a hit with families.

Does Mahekal Beach Front Resort & Spa serve breakfast?

Yep, cooked-to-order breakfast is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Mahekal Beach Front Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Mahekal Beach Front Resort & Spa?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mahekal Beach Front Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Mahekal Beach Front Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 680 out of 1001 reviews" "
Rating 8 - Good. 156 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time EVER staying at a resort and I loved everything about Mahekal. The restaurants overlooking the beachfront were breathtaking. The food at Fuego restaurant was amazing and the buffet at Las Olas was very good. The servers and staff were very kind and professional. I also really loved the location of the resort. Mahekal is very relaxing and peaceful with a few different pools but if you're looking for things to do outside of the resort, 5th avenue is just within walking distance, there you will find local shops, restaurants and if you're interested night life I definitely recommend going to COCO BONGO. You really get the best of both worlds staying at Mahekal!
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More food options
Stayed 4 nights in Aug 2024

4/10 Poor

Salvador

Liked: Staff & service
Disliked: Cleanliness
We booked this property for 5 days the staff was friendly and it’s walkable to everything else the only problem was that this whole time what we thought where mosquito bites turn out to be bed bug bites . Horrible my family and I were full of bed bugs bites .
Stayed 5 nights in Jul 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property really made you feel like you were in nature. It was smaller than most resorts, which made the experience much more relaxing overall.
Stayed 5 nights in Jul 2024

10/10 Excellent

Geisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff!! Special shout out to Manuel, Fernando & Ismael, the ladies at the artesanía table, as well as the lady in the front desk, I think her name was Sofi. You all made my stay so special! The property has a beautiful boho chic theme and is very quiet & romantic. If you are looking for the party scene it’s definitely not here but there are sooo many bars and restaurants within walking distance from the hotel. Would definitely recommend that you visit Mahekal it definitely is magical!
Stayed 6 nights in Jul 2024

10/10 Excellent

Mark

Stayed 7 nights in Jul 2024

10/10 Excellent

Maira Izamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, it is very tranquil perfect to relax.
Stayed 4 nights in Jul 2024

10/10 Excellent

Drew

Liked: Amenities
Excellent property. Fun stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a wonderful resort. Beautiful gardens quiet and relaxing pools. The Spa was amazing. Elena and Jesus were great. I highly recommend it.
Stayed 6 nights in Jul 2024

10/10 Excellent

Albert N

Stayed 4 nights in Jul 2024

10/10 Excellent

Luis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is excellent and in a very nice location We will stay again
Stayed 4 nights in Jul 2024

6/10 Okay

Mayra Alejandra

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
I recently stayed at Mahekal Resort Beach and spa , and unfortunately, my experience was far from satisfactory. Upon arrival, I was greeted by a bathroom full of gnats, which was a very unpleasant start to my stay. Additionally, the rooms had a persistent bad smell that made it difficult to feel comfortable. The bathroom itself was also problematic. It didn’t have much flushing power, and the water that came out of the shower had very low pressure, making it difficult to bathe properly. Throughout my stay, I constantly had to request basic amenities such as water, toiletries, and toilet paper. These should have been replenished as soon as they were depleted, but this was not the case. When I tried calling to notify the front desk they never answered the phone. The staff was not particularly friendly or accommodating, which further detracted from the experience. When I dined at the resort, I found the food to be mediocre at best, yet extremely overpriced. To make matters worse, on our last night, we were kicked out of the pool closest to the beach due to a private event. This was extremely unfair to all paying guests who were looking forward to enjoying the amenities. Overall, my stay at Mahekal Resort was quite disappointing. I would not recommend this resort to others and hope that management takes these concerns seriously to improve future guest experiences.
Stayed 6 nights in Jul 2024

10/10 Excellent

Javier, Lynwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The magnificent oceanfront view is priceless. The staff is extremely attentive and friendly throughout our stay. If you're staying in one of the bungalows near one of the resort's pools it can be a little noisy as early-riser vacationers can be a little loud, but other than that it was a total bliss relaxation vacation.
Stayed 4 nights in Jul 2024

4/10 Poor

Katarzyna Joanna

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Monica S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about his resort until check out when we were surprised to be charged for water from the mini-fridge. Bottled water was in abundance everywhere and for free so we thought the water in the fridge was free too. Nope. As I said everything else was great. Food, staff, safety, and the location could not have been more perfect.
Stayed 5 nights in Jul 2024

6/10 Okay

Lanicia

Travelled with family
Liked: Staff & service, amenities
This is my second time staying here and I was thrilled the first time. The second time, I got a room with plunge pool. The private plunge pool had debris in it, so much that I didn’t use it the entire stay. It looked dirty and very worn. There were ants all over the room, not sure you. An avoid it considering the natural resources used do build these bungalows but I found ants in the bed. The walls had spots of mold, the door didn’t lock very well which worried me. The room safe didn’t work, lights in the room didn’t work, the smoke detector needed new batteries, the sofa in the room was filthy and stained, we didn’t sit on it at all. The room was beachfront which I DO NOT recommend because it’s a public beach and they party all day and night. I couldn’t sleep the entire trip because of the noise factor….this premium bungalow turned out to not be worth it. Very different experience than when I came last month. The staff is great, the food is okay and the drinks have hardly any alcohol in them. I could drink 10 drinks and still be sober. Beautiful grounds and views but I probably wouldn’t stay here again because the rooms attract bugs
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
We had a great stay. OUr a/c worked very well! All the hotel staff were kind and polite. Great cocktails. It would be nice if the 6 am drum healing circle could be directed a little down the beach rather than directly infront of the hotel.
Stayed 7 nights in Jul 2024

10/10 Excellent

Beatriz De La

Stayed 4 nights in Jul 2024

4/10 Poor

Varun

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Management indifferent to complaints of bats and pigeons nests
Stayed 5 nights in Jul 2024

6/10 Okay

Margarita

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Jul 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities
Very good place to stay. Only drawback is the inside of room was not clean. Otherwise everything was good overall
Stayed 4 nights in Jul 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked Mahekal resort feeling a little skeptical about it because of some reviews but let me tell you this place is underrated. First, every single worker has the best attitude and service, the place was super clean even after hurricane beryl which hit the peninsula a week before I got there I got there. The resort is right on the beach, the room service was awesome and room was super clean, anything i could ask for they brought it to me. It is very conveniently located as it is walking distance from 5th avenue where you can find restaurants, bars, clubs, shopping centers. The all inclusive option was great, a lot of variety in every meal and all you can drink as well. No surprise fees of any kind. You can also book tours at the hotel. I will give them 10/10 and if I have a chance to come back I would definitely do it
Stayed 4 nights in Jul 2024

2/10 Terrible

Cierra Heaven

Liked: Cleanliness
Disliked: Staff & service
Stayed 9 nights in Jun 2024

2/10 Terrible

Wioleta

Travelled with family and small children
Disliked: Cleanliness, amenities
Stayed 7 nights in Jun 2024