See all properties
Save

Occidental at Xcaret Destination - All Inclusive

4.0 star property
On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Aerial view
Exterior
Exterior
Interior entrance
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
The price is AU$522
includes taxes & fees
29 Jan - 30 Jan

Explore the area

Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Xenses Park
    ‪15 min walk‬
  • Xcaret Eco Theme Park
    ‪16 min walk‬
  • Xplor Theme Park
    ‪4 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Sofa bed
Premium bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Sofa bed
Premium bedding
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Premium bedding
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Room

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.4 out of 5, Excellent, (1278)
The price is AU$1,716
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Occidental at Xcaret Destination - All Inclusive. Within a 30-minute stroll, you'll find Xcaret Eco Theme Park and Xplor Theme Park. Highlights at this beachfront property include 11 restaurants, 7 outdoor swimming pools and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The theme restaurant, El Pescador, serves seafood and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to mini golf. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute drive of this 4-property class Playa del Carmen property include Quinta Avenida and Playa del Carmen Maritime Terminal.

What's nearby

  • Xcaret Eco Theme Park - 16 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 9 min drive
  • Playa del Carmen Maritime Terminal - 12 min drive
  • Playacar Golf Club - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬11 min walk
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 11 dining venues
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Coffee shop
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.59 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Frequently asked questions

What is the cancellation policy at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 29 Jan 2025 start from AU$519.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental at Xcaret Destination - All Inclusive?

Yep, Occidental at Xcaret Destination - All Inclusive has a free self car park.

Are there any beaches close to Occidental at Xcaret Destination - All Inclusive?

The closest beach to Occidental at Xcaret Destination - All Inclusive is Playa del Carmen Main Beach (6.9 km).

Is there a spa on site at Occidental at Xcaret Destination - All Inclusive?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Occidental at Xcaret Destination - All Inclusive have a pool?

Yep, and guests love it! Occidental at Xcaret Destination - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Occidental at Xcaret Destination - All Inclusive have a waterslide?

No, there is no waterslide at Occidental at Xcaret Destination - All Inclusive, but Xenses Park is a short 15-minute walk away.

What luxury perks are available at Occidental at Xcaret Destination - All Inclusive?

Occidental at Xcaret Destination - All Inclusive features a private beach, 7 outdoor pools and a sauna. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Occidental at Xcaret Destination - All Inclusive a romantic place to stay?

A private beach and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Occidental at Xcaret Destination - All Inclusive.

Is Occidental at Xcaret Destination - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Occidental at Xcaret Destination - All Inclusive is a hit with families.

Does Occidental at Xcaret Destination - All Inclusive serve breakfast?

Yeah, our visitors give high marks to the free buffet breakfast here! Served daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Occidental at Xcaret Destination - All Inclusive?

No, Occidental at Xcaret Destination - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental at Xcaret Destination - All Inclusive?

Yep, you can grab a meal at Occidental at Xcaret Destination - All Inclusive's onsite restaurant that serves seafood.

What time are check-in & check-out at Occidental at Xcaret Destination - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

No, pets and service animals are not allowed.

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1936 out of 3908 reviews" "
Rating 8 - Good. 915 out of 3908 reviews" "
Rating 6 - Okay. 532 out of 3908 reviews" "
Rating 4 - Poor. 285 out of 3908 reviews" "
Rating 2 - Terrible. 240 out of 3908 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa Lea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 8 nights in Oct 2024

10/10 Excellent

Margarita

Liked: Amenities
We loved the animals that walked around the property and all the vegetation. The staff was very courteous, overall we had a great time and are thinking of going back in the near future.
Stayed 7 nights in Oct 2024

6/10 Okay

Juan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had a mediocre experience. The buffet food was unseasoned and bland. The Stake House was also a bad experience. The meat cuts were certainly not the ones offered. It's fairly easy to know the difference between flank and Ribeye. The Oriental restaurant was certainly the only good food I tasted in the entire trip. The staff was extremely helpful, respectful and outgoing. By far one of my favorite parts of stay. The other one was the lagoon. That was amazing. I will not be returning. Too many thing were not to my liking.
Stayed 5 nights in Oct 2024

10/10 Excellent

Christopher Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful
Stayed 3 nights in Oct 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place, it could use some repairs in certain areas, but overall it is a nice place. The tide pool and beach areas are very nice, some Mayan ruins to explore and a host of other things. Was our first trip to Mexico and will be coming back
Stayed 6 nights in Oct 2024

8/10 Good

Guadalupe

Stayed 4 nights in Sep 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 6 nights in Oct 2024

10/10 Excellent

Christian

Stayed 1 night in Sep 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Para comenzar el recibimiento en nuestro edifico 21 por Victor fue muy agradable, al igual el trato de su compañero. En el buffet la playa entre Diego Chavez, Luis y Carlos nos sentimos como en casa y con ganas de volver tan pronto podamos
Stayed 7 nights in Oct 2024

10/10 Excellent

Maryam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice and convenient. The staff are extremely nice and helpful. Golf carts all around the resort for easy transportation and many restaurant options. Amazing experience.
Stayed 5 nights in Oct 2024

2/10 Terrible

Jose David

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Oct 2024, My family and I stayed one week at this resort. Each day in this room we had horrible water smell and brown water from the sink and shower. The water pressure fluctuated heavily. I had to double check this was listed as a 5 star resort. I have been to motel 8s with nicer rooms and cleaner water. The second night at the resort, we noticed water stains on the ceiling of our room along with drywall damage. We notified the staff. A reparman arrived and said "wow" he took a photo and left. No room change. The third night, we had a heavy rain storm. My room had a huge water leak, water poured in our room in two locations. The light socket above the tv, which poured water on my samsung tablet. The second leak was near the ac vent. This leak created a 5 foot puddle in the room, and the noise of the water splashing awoke me at 5am. The hotel staff changed our room. However, did not feel the need to compensate My family for our troubles. The new room was adequate but still had maintenance issues as the shower door did not close. Water leaking through electric outlets is extremely dangerous. I will not subject my family to this resort again. Something they don't tell you anywhere is the number of times you can have dinner at the restaurants depends on the nights you stay. We stayed one week and were allowed 4 dinner reservations.
Stayed 7 nights in Oct 2024

6/10 Okay

Francisco Arciga

Travelled with family and small children
Bad experience at check in
Stayed 5 nights in Oct 2024

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and the hotel stuff was very friendly and nice.
Stayed 8 nights in Aug 2024

8/10 Good

Rajiv, Phoenix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. As a platinum VIP, I wasnt given any upgrades and was asked to pay for late checkout and declined for early checkin. I asked for a partial refund for a park pass I wasnt going to use due to rain. No help there either.
Stayed 3 nights in Oct 2024

6/10 Okay

Gerardo

Travelled with partner
It’s a beautiful hotel that requires a lot of walking. Food is average staff was friendly at first but when we decided not to entertain the idea of booking with the Barcelo Group, the attitude changed towards us. The one thing I disliked the most is how insistent the staff was on promoting The Barcelo Group, insinuating several times that Expedia was ripping me off. Expedia customers do receive different treatment from The Barcelo Group customers.
Stayed 4 nights in Oct 2024

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay at this resort. Food options are good, they have little shops for just about anything, and they offer free live music/performances. This resort is also a great place to stay if anyone is planning to visit Xcaret and Xplor parks.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exelente
Stayed 5 nights in Oct 2024

6/10 Okay

Alondra

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in staff was rude and room did not have hot water
Stayed 2 nights in Oct 2024

8/10 Good

Alexis

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great wildlife experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Norma

Travelled with family
The food was not good, it was a typical buffet. It was lacking entertainment and the shows that they had started at 9:30 which I think is a little late. The property was beautiful, amazing views and I like that they have adult only areas in the beach and swimming pools.
Stayed 5 nights in Oct 2024

4/10 Poor

Yesenia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival, the lady in the front had a little bit of attitude. I made 2 different reservation for my mom and myself, I was placed on a different building and my mother was in a total different building. Second, after 3 o m my mom’s room was not ready and had to wait 30 more minutes. The train for transportation passes every 30 min and had to walk almost every time. I was there for my birthday and the second day I got food poisoning. I had diarrhea for 4 days and could not enjoy my vacation at all. The food service for the room was everyday the same food, the food was cold… I got really dehydrated to the point that I had to go to a clinic where I was gout I be charge $ 1220 only for IV hydration! $1220 DOLLARS not even pesos. I started drinking lots of fluids but was so afraid of eating the food. While I was walking on my last day in the resort 3 people have told me that got food poisoning as well. I have been in many places in Cancun and this is the first time this happened to me. I’m leaving this review so more attention is put into the food.
Stayed 4 nights in Oct 2024

8/10 Good

Ivan, New Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Oct 2024

6/10 Okay

Armando

Have more golf cars to transport to and from especially during dinner time.
Stayed 3 nights in Oct 2024