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Princess Family Club Riviera - All Inclusive

5.0 star property
Luxury resort on the beach, with 12 outdoor pools

Photo gallery for Princess Family Club Riviera - All Inclusive

View from property
On the beach, white sand, sun-loungers, beach umbrellas
Sports facility
Family Room (Club)
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Housekeeping
The current price is AU$378
includes taxes & fees
22 Apr - 23 Apr

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪18 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 5
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room Luxury With Pool View

Free minibar, in-room safe, desk, iron/ironing board

Double Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room -5 Guests- Deluxe With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Family Room -5 Guests- Deluxe With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Princess Family Club Riviera - All Inclusive . You'll be within a 20-minute walk of Playa Xcalacoco and 1.8 km (1.1 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive resort include 12 restaurants, 12 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Princess can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Buffet Family Club, serves international cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and nightclub. 27254 square feet (2532 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen resort include Quinta Avenida and El Camaleón Mayakoba Golf Course.

What's nearby

  • Playa Xcalacoco - 18 min walk - 1.6 km
  • Gran Coyote Golf - 6 min drive - 3.3 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.5 km
  • Tres Rios Ecopark - 11 min drive - 7.1 km
  • Playa del Carmen Main Beach - 18 min drive - 9.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera - All Inclusive , you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 20 bars or lounges
  • 27254 sq ft of conference space
  • 2532 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

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  • Hot tub
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 3,682 reviews
The price is AU$467
includes taxes & fees
22 Apr - 23 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

What is the cancellation policy at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Princess Family Club Riviera - All Inclusive ?

As of 10 Apr 2025, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera - All Inclusive on 22 Apr 2025 start from AU$378.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive has a free self car park.

Are there any beaches close to Princess Family Club Riviera - All Inclusive ?

Yep, Princess Family Club Riviera - All Inclusive is a short 18-minute walk from Playa Xcalacoco. Fun beach activities include volleyball and scuba diving.

Is there a spa on site at Princess Family Club Riviera - All Inclusive ?

Yep, Spa Princess is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Princess Family Club Riviera - All Inclusive have a pool?

Princess Family Club Riviera - All Inclusive has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Princess Family Club Riviera - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Princess Family Club Riviera - All Inclusive ?

Princess Family Club Riviera - All Inclusive features 12 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Princess Family Club Riviera - All Inclusive a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Princess Family Club Riviera - All Inclusive .

Is Princess Family Club Riviera - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Princess Family Club Riviera - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Princess Family Club Riviera - All Inclusive ?

No, but there are Jetted bath in the guestrooms.

Does Princess Family Club Riviera - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Princess Family Club Riviera - All Inclusive ?

No, Princess Family Club Riviera - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Princess Family Club Riviera - All Inclusive ?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Princess Family Club Riviera - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Princess Family Club Riviera - All Inclusive ?

No, pets and service animals are not allowed.

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 327 out of 784 reviews
Rating 8 - Good. 239 out of 784 reviews
Rating 6 - Okay. 122 out of 784 reviews
Rating 4 - Poor. 53 out of 784 reviews
Rating 2 - Terrible. 43 out of 784 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janice Elfreda May

Liked: Cleanliness, staff & service, property conditions & facilities
I would like an information booklet on check in. No idea what and where everything was. Had to call the desk too many times to find out about laundry process etc. Also the booking of the special restaurants was a nightmare process. Always seem full every time we went in to the app to book. Wishing there was a desk to line up for booking. We where there for 2 weeks and the buffet became to repetitive, same items. Towel process for the pools and beach was also a nightmare. First week no problem, just picked up our towels on way to pool, 2nd week needed to have a card from the concierge or sign out the towels. Crazy why the change. Laundry was pricey, and would have liked to have washer and dyer for doing it myself. If not in the room than in an public area.
Stayed 14 nights in Dec 2024

8/10 Good

Markku

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy place for family with small children

6/10 Okay

elia Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
the rooms were clean. We received our room service and needs fine. However, the service crew were unpleasant. Always ugly face and an attitude. the family club side was super nice and great. The pirates buffet was super kid friendly. The buffets all had the same food. they had different food daily, but al lthe buffets had the same.
Stayed 3 nights in Jan 2025

8/10 Good

belen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Kimberly

Liked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

MERCEDES

Travelled with family and small children
Liked: Cleanliness, staff & service
Dinning was a major problem. The buffet were not efficient in serving and too often the the dishes were empty. Seems like there are not enough personel in the kitchen. There were nights when I did not get any entree to eat. You are very cheap and inefficient about food. I will not recommend your resort based on the terrible dinning.
Stayed 5 nights in Dec 2024

10/10 Excellent

tatiana

Stayed 1 night in Dec 2024

4/10 Poor

Emil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pros: beach, very nice beach. The cons: cold water in all the pools, not one jacuzzi, no slides for the kids(well they have one but only at the kids club). Kids club is empty for my 9 and 11yo to be used in the teen club. There were some smaller kids in the kids club. Food is the same no matter which buffet so I was not impressed by the food. No mango slides anywhere, sea food barely there. So that was not impressive. Some toilets are disgusting. Oh, and all the toilets have that push button and I hated it so much. Even the room ones had push button but worse, from the side and hard to press. I will not go to this again.
Stayed 7 nights in Dec 2024

8/10 Good

Anabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

olga

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked that it was kids friendly, lots of different pools, fiod was great.
Stayed 9 nights in Dec 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Dec 2024

8/10 Good

Vadim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, but we won’t be back here.
Overall good resort and that’s why we came back here second time. Will we come back again? NO.Few things got changed here not for the better but worst. Read my complete review if interested to hear our family's story.
Stayed 6 nights in Dec 2024

10/10 Excellent

Ignacio Graciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 4 nights in Dec 2024

8/10 Good

Lisa Deanne Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

4/10 Poor

Maria Sonia

Stayed 4 nights in Dec 2024

4/10 Poor

Mallory

Travelled with family and small children
Disliked: Cleanliness
Room smelled like mold
Stayed 5 nights in Dec 2024

8/10 Good

Sarah N

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time here at the Princess Family Club. Staff was nice, food was decent, lots of different places to eat and swim, the beach was sensational! If you don't like to walk this isn't the place for you. We walked a LOT. There are shuttles that can transport you around. But it was perfect for us and our 8 year old. The wildlife is so neat here, too! We will come back again for sure.
Stayed 7 nights in Dec 2024

4/10 Poor

Alexsander

Stayed 8 nights in Nov 2024

10/10 Excellent

Alena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying in the Princess, all was amazing.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sercan

Stayed 5 nights in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Have nice for family vacation
Stayed 5 nights in Nov 2024

8/10 Good

MARCEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Menos de lo que esperas,lo salvan ciertos detalles
El hotel definitivamente no fue lo que esperábamos, a la llegada la chica de recepción grosera y mal encarada, no respetaron la habitación solicitada, no pudimos solicitar un carrito de bebé por que no había concierge, los horarios de comida horribles y super cortos, llegamos 4pm y nisiquiera el restaurante de snacks estaba abierto por que según estaba en mantenimiento, mis hijos con muchísima hambre después del viaje, instalaciones viejas y notoriamente mal cuidadas en el área dónde nos hospedamos fachadas con moho, un colchon de la litera con las sábanas manchadas como si se hubiesen orinado, el mismo que nos apoyo a cambiarlas, nos dijo que a veces como el huésped anterior “no las usó”, dejan las mismas y no se cambian, el area de niños con juguetes viejos, sucios y rotos (carritos sin volante, area de supermercado averiada, no le permitieron a mi hijo integrarse a las actividades por su edad “3 años” y en el horario que podía hacerlo “family time 1-3pm” las chicas, totalmente desentendidas y apáticas, ni por error los voltearon a ver, total desilusión). Los restaurantes de buffet todos monótonos con comida similar y diario casi lo mismo, las bebidas malas. Lo bueno… los restaurantes a la carta muy buenos, en cuanto a sabor y porciones. Las albercas sumamente limpias y muchas. Toallas todas las que solicitarás y en excelente estado, blancos de muy buena calidad. Los detalles de cortesía muy lindos, kit cubetita y palas para la playa, bolsa de playa. Cool las batitas infan
Stayed 4 nights in Nov 2024

2/10 Terrible

Hsuan Ting

Stayed 6 nights in Nov 2024