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Princess Family Club Riviera

5.0 star property
Luxury resort on the beach, with 12 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Princess Family Club Riviera

View from property
On the beach, white sand, sun-loungers, beach umbrellas
Meeting facility
Family Room (Club)
Sports facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    18 min walk
  • Gran Coyote Golf
    6 min drive
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    19 min drive

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1622)
The price is AU$675
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Princess Family Club Riviera. You'll be within a 20-minute walk of Playa Xcalacoco and 1.8 km (1.1 mi) from Chun-Zumbul (diving site). Highlights at this all-inclusive resort include 12 restaurants, 12 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Princess can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Buffet Family Club, serves international cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and nightclub. 27254 square feet (2532 square metres) of event facilities include conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Playa del Carmen resort include El Camaleón Mayakoba Golf Course and Quinta Avenida.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa Xcalacoco - 18 min walk - 1.6 km
  • Gran Coyote Golf - 6 min drive - 3.3 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.5 km
  • Playa del Carmen Main Beach - 11 min drive - 8.4 km
  • Punta Esmeralda Beach - 12 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera

Luxury resort on the beach, with 12 outdoor swimming pools
Princess Family Club Riviera is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Princess Family Club Riviera, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 20 bars or lounges
  • 27254 sq ft of conference space
  • 2532 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Princess Family Club Riviera offers 144 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Princess Family Riviera Carmen
Family Club Grand Riviera Princess
Princess Family Club Riviera Resort
Princess Family Club Riviera All Inclusive

Frequently asked questions

What is the cancellation policy at Princess Family Club Riviera?

Princess Family Club Riviera offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Princess Family Club Riviera?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Princess Family Club Riviera on 1 Dec 2024 start from AU$349.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Princess Family Club Riviera?

Yep, Princess Family Club Riviera has a free self car park.

Are there any beaches close to Princess Family Club Riviera?

Yep, Princess Family Club Riviera is a short 18-minute walk from Playa Xcalacoco. Fun beach activities include volleyball and scuba diving.

Is there a spa on site at Princess Family Club Riviera?

Yep, Spa Princess is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Princess Family Club Riviera have a pool?

Princess Family Club Riviera has 12 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Princess Family Club Riviera have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Princess Family Club Riviera?

Princess Family Club Riviera features 12 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Princess Family Club Riviera a romantic place to stay?

24-hour room service, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Princess Family Club Riviera.

Is Princess Family Club Riviera family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Princess Family Club Riviera is a hit with families.

Are there hot tubs in the rooms at Princess Family Club Riviera?

No, but there are Jetted bath in the guestrooms.

Does Princess Family Club Riviera serve breakfast?

Yeah, complimentary buffet brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Princess Family Club Riviera?

No, Princess Family Club Riviera does not offer an airport shuttle service.

Is there a bar or restaurant at Princess Family Club Riviera?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Princess Family Club Riviera?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Princess Family Club Riviera?

No, pets and service animals are not allowed.

Princess Family Club Riviera Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 304 out of 722 reviews" "
Rating 8 - Good. 218 out of 722 reviews" "
Rating 6 - Okay. 114 out of 722 reviews" "
Rating 4 - Poor. 46 out of 722 reviews" "
Rating 2 - Terrible. 40 out of 722 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very nice and friendly staff. Property is a 9
Stayed 2 nights in Aug 2024

6/10 Okay

karen

Travelled with family and small children
Strong smell bathroom like moldy
Stayed 1 night in Aug 2024

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great staff and friendly environment. They can improve on their food selections and upkeep of their rooms. Overall it’s a great resort and would recommend it to family members and friends.
Stayed 4 nights in Aug 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

Marcin SEWERYN, Surrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good resort, friendly, lots of activities, good restaurants (except Miso related) wife is Japanese and good judge but great experience nevertheless). Princess Rivera great for families.
Stayed 10 nights in Aug 2024

10/10 Excellent

maila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Densy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff and cleanliness were very good. But the property needs to be upgraded.
Stayed 5 nights in Aug 2024

4/10 Poor

Mary

Stayed 5 nights in Aug 2024

6/10 Okay

Kristine Harris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 6 nights in Jul 2024

10/10 Excellent

Brenda Iliana Toscano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the vibe and the amenities available for families. The kids pool area was super cute and our room was very spacious and we enjoyed the touches like beach bag and beach toys that were provided for the children. I liked the daily activities and also liked the central location of the resort for when we did off site excursions. Overall good experience
Stayed 5 nights in Jul 2024

8/10 Good

April

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The room accommodated our family of 5. The wildlife was fun to see each day and the beach/ocean was a beautiful turquoise blue. We enjoyed trying all the restaurants for dinner. Amazing trip!
Stayed 6 nights in Aug 2024

10/10 Excellent

Alejandra Paola

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Deyci

Disliked: Staff & service
We arrived 9:40 pm because our flight was delayed. Our check in took 45 mins (the longest check in time for me) we had 3 kids with us that were tired and hungry. The check out was about 20 mins. The receptionists in both occasions were unfriendly and unwelcoming. Was charged two extra fees
Stayed 1 night in Aug 2024

6/10 Okay

Norma

Travelled with family and small children
Disliked: Cleanliness
En el hotel no hay wifi gratis. El personal del lobby GRAND RIVIERA es bastante grosera, tanto los del bar del lobby como los que están afuera recibiendo gente, bastante desagradables. La parte de family selection está perfecta para ir con niños pequeños, está apartada del resto del hotel y tiene su propio restaurante buffet con temática de piratas y su propia heladería para los niños. Todo el personal de family selection es muy amable. Las recamaras de family selection son amplias, limpias y modernas; tienen peluches, pantuflas y juguetes de arena como obsequio para los niños. El restaurante de pirata es muy bueno: el menú adecuado a niños pero también con variedad para adultos. Muy buen servicio por parte de Marilú y meseros. El area de alberca para niños con temática de pirata está muy bonita pero hay pocos lugares de sombra. Esta parte del hotel está lejos de la playa pero hay un carrito qué pasa constantemente haciendo el circuito para llevar gente. El snack bar de la playa que corresponde al family selection no es agradable, es una estructura de barras de madera sin protección contra el sol y está completamente forrada de malla ciclónica, hace mucho calor entre las 11:00 y 16:00 y la comida es mala. Por la noche no hay actividades para niños, el Show de la noche es para gente más grande. Durante las horas de sol 11:00-16:00 hay muy pocos espacios de sombra, el hotel tiene muchos caminos largos para llegar a albercas, etc y es pesado caminar bajo el sol.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jorge, San juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kirijan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place.
Stayed 5 nights in Jul 2024

2/10 Terrible

Yosvel Gonzalez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet in my room was broken I told the service manager I they didn’t do nothing lavatory sink also broke in my sister-in-law room same problem with the toilet having cracked, the service in the bar areas terrible only the special restaurant the services are good, but not excellent. I not recommend this hotel. El toilet the mi habitación están roto también el lavatorio sink, el de mi cuñada también tenía el mismo problema, los dependientes te atiende con ma gana, solo en los restaurantes especializados estuvo mejor. Le deje saber del toilet con problemas y no le hicieron caso. No lo recomiendo
Stayed 5 nights in Jul 2024

10/10 Excellent

ADRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and great pools
Stayed 6 nights in Jul 2024

10/10 Excellent

Kareema

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Geisy

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability of food and drinks for the price was quiet good. Transportation is a bit pricy and some of the other expenses are too but over all a wonderful time.
Stayed 6 nights in Jul 2024

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2024

2/10 Terrible

Karla

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family traveled to Princess Family Club Riviera in July 2024. Upon arrival, the lobby looks very nice but if you are staying at the “exclusive” family club you will need to check in downstairs in their own reception deck which only has one receptionist at all times to handle all matters. The room wasn’t terrible, they did provide beach toys for each kid and slippers… but our mini fridge and AC in the room did not cool well. The food at the buffet was fine but you will need to get lucky in order to each at one of their restaurants as their reservations get booked up quickly. The adult pools size were decent… but would’ve liked cleaner pool and pool-side area, especially considering the amount of coatis running around digging for food. Entertainment was poor. The entertainment crew played the same 2 games everyday for few minutes, and the same 3 zumba songs. At night, they did have silent party and singers but that’s about it. As for the kids… what a disappointment! The “water park” is actually three little water slides most suitable for a 3 year old. My 8 year old was so over it within the first 15 minutes. The kids club is 1 small space with a few old toys and gaming options. Ice cream parlor and kids buffet also very over-rated. Customer service was OK, we encountered some staff that were friendly and willing to help, and then others including the general manager who listened but with a careless affect and no resolution to issues.
Stayed 5 nights in Jul 2024

2/10 Terrible

Ligia

Travelled with family, Travelled with family and small children
Disliked: Amenities
This resort is huge, and the staff do not provide you with instructions of where to go. The resort has golf cars but for a resort so huge, they should have more cars to move people around. There is only one elavator. The place has a dirty stanked water. It’s supposed to be all inclusive but they charge for internet, or better quality food, they have cheap liquor. Their main purpose is to sell you excursions. The entertainment choices are very poor. The big pool is at the end of the resort, you have to walk for a while. I give this place 3 starts. Do not go for the reviews that say it’s an excellent place. I don’t know why people will say that. This place customer service is extremely poor. Check in is at 3pm but the rooms are never ready and after traveling for hours, you still have to wait for your room. I will never recommend or visit this resort ever again.
Stayed 4 nights in Jul 2024