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Hotel Riu Tequila - All Inclusive

3.5 star property
All-inclusive Playa del Carmen property in Playacar with 5 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Reception hall
Reception hall
Couples treatment room(s), sauna, body treatments, massages on the beach
Sports facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Spa
The price is AU$488
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Playacar Beach
    7 min walk
  • Mayan Ruins of Playacar
    15 min walk
  • Mahi Golf Course
    3 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    6 min drive

Room options

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (M)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (U)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Eco-friendly toiletries
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-CA)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (E)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Designer toiletries
  • Sleeps 8
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Designer toiletries
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Private bathroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (C)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Designer toiletries
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Private bathroom
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Double Suite Junior

  • Sleeps 3
  • 2 Double Beds

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Aerial view

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Pool
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Spa
4.0 out of 5, Very good, (1001)
The price is AU$407
for 1 room
includes taxes & fees
14 Jan - 15 Jan
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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Tequila - All Inclusive. You'll be 2.6 km (1.6 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Main Beach. Highlights at this family-friendly property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body wraps and mani/pedis. The buffet restaurant, Rosa Roja, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the nightclub, free kids' club, gym and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Xplor Theme Park and Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 7 min walk
  • Playacar Golf Club - 2 min drive
  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪El Gaucho Steakhouse - ‬9 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Pool Bar - ‬5 min walk

About this property

Hotel Riu Tequila - All Inclusive

All-inclusive Playa del Carmen property in Playacar with 5 restaurants
Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 630 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Beach Club
  • Black Cow
  • Rinascita
  • Rosa Roja

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Tequila - All Inclusive?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Riu Tequila - All Inclusive on 2 Jan 2025 start from AU$484.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive is a short 7-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Tequila - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Tequila - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Riu Tequila - All Inclusive have a pool?

Hotel Riu Tequila - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Tequila - All Inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Tequila - All Inclusive.

Is Hotel Riu Tequila - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Tequila - All Inclusive is a hit with families.

Does Hotel Riu Tequila - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Tequila - All Inclusive?

No, Hotel Riu Tequila - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Tequila - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Tequila - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Tequila - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Tequila - All Inclusive?

There is a golf course next to Hotel Riu Tequila - All Inclusive.

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 523 out of 1004 reviews" "
Rating 8 - Good. 271 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 7 nights in Sep 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 7th time in the Hotel and would not stay anywhere else. The Staff is the best around!!
Stayed 7 nights in Sep 2024

8/10 Good

galo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
More restaurants more entertaining
Stayed 4 nights in Sep 2024

10/10 Excellent

Jesus Saavedra

Stayed 4 nights in Sep 2024

10/10 Excellent

Nicolai

Stayed 9 nights in Aug 2024

8/10 Good

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is fantastic. The only complaint I have is the food at the buffet is alright. I feel like certain foods get recycled to the next day or change in quality. Besides this, I would definitely stay at another RIU again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was amazing. Would book again!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay
Stayed 8 nights in Aug 2024

10/10 Excellent

TAMMY, ROMULUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The staff was very friendly.
Stayed 5 nights in Aug 2024

10/10 Excellent

slavisa

Stayed 5 nights in Aug 2024

10/10 Excellent

Hagan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na.
Stayed 5 nights in Aug 2024

4/10 Poor

Anna

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Food is terrible. The drinks are terrible. The breakfast staff in the buffet are not accommodating. Do not recommend! Defenitely not the same experience as Palace property. Stayed in Riu Palace Mexico twice and you can’t compare it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had daily activities for the whole family
Stayed 4 nights in Aug 2024

10/10 Excellent

Kaden Robert

Liked: Amenities
RIU Tequila is always amazing! This was our second visit this year. Customer service is great! Food was fantastic as always. Great entertainment and extremely friendly and accommodating staff. Thank you for a wonderful vacation!!! We will be back!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Aliya

Stayed 3 nights in Jul 2024

2/10 Terrible

Huntley

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Very unfriendly staff. Not accommodating! Insensitive to certain situations. We had a storm and no one even tried to calm us or gave us some reassurance that everything would be ok I had to stay one extra night because my flight was cancelled due to the storm. I wasn’t asking for a free night because I had already booked an extra night through Expedia. Expedia sent them the email but they were acting like I was trying to stay for free. They told me I would have to check out of my room, pack up all my stuff and check back in. After I found my receipt with Expedia they looked at it and decided I could stay. How could you treat a guest who was staying at your facility for 4 nights like that? As far as am concerned they don’t care much for you if you don’t speak their language because all through our conversations they were going back and fort speaking Spanish. I would never return to this resort or would I recommend anyone to go there. My girlfriend and her husband, my sister and her husband all had the same experience because it was 6 of us on this trip. I guess they would care if we return either!!!!! Oh! When I checked out that morning they didn’t even ask how was my stay. Because they couldn’t care less.
Stayed 1 night in Jul 2024

10/10 Excellent

Tiffaney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was super helpful and accommodating. Enjoyed my stay and would stay again.
Stayed 5 nights in Jul 2024

8/10 Good

Norma, Astoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of many Riu hotels in the area. Front staff could use some training. Restaurant staff was excellent. My family preferred the Riu Playacar.
Stayed 4 nights in Jul 2024

10/10 Excellent

SUSAN TAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Monica R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very courteous and attentive. The hotel is more than what we expected.
Stayed 7 nights in Jul 2024

6/10 Okay

Lorena Mendez

Stayed 6 nights in Jul 2024

10/10 Excellent

Sharee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with lots of activities at night.
Stayed 5 nights in Apr 2024

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Staff are 10/10 very friendly and professional. Overall 10/10!
Stayed 5 nights in Jul 2024

10/10 Excellent

Zoila Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Gisel a

Travelled with family and small children
Liked: Amenities
When I got to the property no rooms was available so they had to switch me to Riu yutakun . They said we are going to upgrade you .. it was not an upgrade the room we had was old and outdated there was wafer bugs . And the bottles in the room where it poured out from was Rusted it was just nasty .. but how I booked for Riu tequila and they said there out of rooms
Stayed 5 nights in Jul 2024