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Hotel Riu Tequila - All Inclusive

3.5 star property
All-inclusive property with 5 restaurants and 4 outdoor pools

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Reception hall
Couples treatment room(s), sauna, body treatments, massages on the beach
Reception hall
Sports facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
The current price is AU$392
includes taxes & fees
8 Apr - 9 Apr

Explore the area

Map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪7 min walk‬
  • Playacar Golf Club
    ‪2 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪254 min drive‬

Room options

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (M)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
2 bathrooms
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
2 bathrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 30 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior With View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Double Suite Junior

  • Sleeps 3
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Tequila - All Inclusive. You'll be 2.6 km (1.6 mi) from Quinta Avenida and 2.9 km (1.8 mi) from Playa del Carmen Main Beach. Highlights at this family-friendly property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body wraps and mani/pedis. The buffet restaurant, Rosa Roja, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the nightclub, free kids' club, gym and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Xplor Theme Park and Playacar Golf Club.

What's nearby

  • Playacar Beach - 7 min walk - 0.6 km
  • Playacar Golf Club - 2 min drive - 1.1 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 3.1 km
  • Xcaret Eco Theme Park - 13 min drive - 8.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪El Gaucho Steakhouse - ‬9 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Pool Bar - ‬5 min walk

About this property

Hotel Riu Tequila - All Inclusive

All-inclusive property with 5 restaurants and 4 outdoor pools
Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 630 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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4.2 out of 5, Very good, 1,000 reviews
The price is AU$456
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Beach Club
  • Black Cow
  • Rinascita
  • Rosa Roja

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • TV in common areas
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Frequently asked questions

What is the cancellation policy at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Tequila - All Inclusive?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Tequila - All Inclusive on 8 Apr 2025 start from AU$387.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Tequila - All Inclusive?

Yep, Hotel Riu Tequila - All Inclusive is a short 7-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Tequila - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Tequila - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Riu Tequila - All Inclusive have a pool?

Hotel Riu Tequila - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Tequila - All Inclusive?

Hotel Riu Tequila - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Tequila - All Inclusive a romantic place to stay?

Couples spa treatments, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Tequila - All Inclusive.

Is Hotel Riu Tequila - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Tequila - All Inclusive is a hit with families.

Does Hotel Riu Tequila - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Tequila - All Inclusive?

No, Hotel Riu Tequila - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Tequila - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Tequila - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Tequila - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Tequila - All Inclusive?

There is a golf course next to Hotel Riu Tequila - All Inclusive.

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1008 reviews
Rating 8 - Good. 259 out of 1008 reviews
Rating 6 - Okay. 99 out of 1008 reviews
Rating 4 - Poor. 57 out of 1008 reviews
Rating 2 - Terrible. 48 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria Estefania

Stayed 4 nights in Nov 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the propery!!
Stayed 7 nights in Dec 2024

8/10 Good

Trevor, Englewood

Travelled with family
Liked: Staff & service, property conditions & facilities
We were supposed to stay at Riu Tequila. But when we checked in, they informed us we were staying at Riu Yucatan. It ended up being a blessing as the room was SO MUCH CLOSER to the beach/pools/bars/etc. The rooms were so-so but were fine. We had a 2-adjoining room set-up for us and our teens, so that was nice. Service and staff was great. Much better than another resort we stayed at last year down the road in Playacar. This was a very cost-efficient trip to Playa Del Carmen. Averaged to be about $200 per person/per day. And that got you unlimited drinks, snacks, meals, and a beautiful beach with tons of activities! Well worth it!
Stayed 5 nights in Dec 2024

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and lots of activities both in property and off. Staff is extremely accommodating for needs and assistance- from calling a cab to helping you get in contact with excursion folks for all your activity needs! Several onsite restaurants for different food wants- all inclusive so drinks and restaurants are free (obviously)! Lots of pools - even a swim up bar for the adults! We don’t have kids but if you do, this is a great spot for families! Short 10 min walk to the beach through a private walkway on the RIU property - but they also have a shuttle that comes every 5-10 min if you need a lift! They also have a restaurant/pools at the beach that’s included!
Stayed 7 nights in Dec 2024

6/10 Okay

ANDREW

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Food quality and selection was poor. 3 out of the 4 restaurants were buffets, serving all similar foods. Steak house was good. Rooms are not quiet at all, can hear everything and everyone around you. For the most part, the service was good. Until I checked out, the gentleman helping seemed lazy and aloof. Didn’t seem willing to help.
Stayed 5 nights in Dec 2024

2/10 Terrible

Jaymes Patrick, Westminster

Stayed 8 nights in Nov 2024

8/10 Good

Sandy Moreno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Ivan Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

Clarelis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst resort I have ever been in. the room smelled like mold even though it seemed clean, the food at the buffet was absolutey disgusting. my sn had diarreah for 4 days after eating there. the hotel is old and extremely outdated even though the reviews said different, those were clearly lies. the workers seemed miserable only a few of them were smiling and helpful. i had a terrible time, i will never stay at another riu again. theres a reason why they are affordable, i rather spend more money and have a better experience. lesson learned. DO NOT WASTE YOUR MONEY OR TIME AT THESE RESORTS. ALSO the alcohol was the cheapest most disgusting brand that i have never heard of so i couldnt even get drunk !!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Estrella

Stayed 5 nights in Dec 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy excelente , everything super excelente
Stayed 6 nights in Dec 2024

4/10 Poor

Anthony K

Stayed 7 nights in Nov 2024

10/10 Excellent

Sulton Michael

Liked: Cleanliness
Having
Stayed 3 nights in Nov 2024

10/10 Excellent

Maximilian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely Resort! Beautiful Beach. We had a great time and would definitely go back.
Stayed 7 nights in Dec 2024

6/10 Okay

Vlada

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

Sara Rachel

Travelled with family
Liked: Cleanliness, staff & service
The entire family ended up with severe food poisoning requiring doctors visits upon our return from the resort. We didn’t use the tap water for tooth brushing or drinking. The linens had stains and hair on them when we arrived. The “upgraded rooms” are not truly upgraded just fun looking wallpaper added. The mattresses are incredibly old and not comfortable. Our ceiling was leaking water from the light fixtures and maintenance did not come when we called. Instead they decided to wait until morning and woke us up at 7am to do the work they said would be taken care of the night before.
Stayed 7 nights in Nov 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2024

10/10 Excellent

Tanisha

Stayed 3 nights in Nov 2024

6/10 Okay

Mila

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was old, small, and outdated. The toilet and shower area have no privacy at all.
Stayed 7 nights in Nov 2024

8/10 Good

ARAMIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

kathreena Maila villanueva

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel provides excellent service with very nice and respectful staff, a lot of fun activities and different entertainment every night! We will definitely recommend and come back to this hotel!!!
Stayed 4 nights in Nov 2024

6/10 Okay

Nicole, irvington

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Eliseo

Travelled with partner
Liked: Cleanliness
Great hospitality, excellent food plus good entertainment. Pool are nice and beach too
Stayed 5 nights in Nov 2024

8/10 Good

Carlos, Los Angeles

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

2/10 Terrible

Leticia

Stayed 5 nights in Nov 2024