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Sandos Playacar All Inclusive

4.0 star property
Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Exterior
Reception
Jr. Suite Riviera with Jacuzzi
Family dining

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪4 min walk‬
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪10 min walk‬
  • Xaman Ha Aviary
    ‪6 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.4 out of 5, Excellent, (1674)
The price is AU$667
for 1 room
includes taxes & fees
14 Feb - 15 Feb
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Playacar All Inclusive. You'll be 2.7 km (1.7 mi) from Xaman Ha Aviary and 3 km (1.9 mi) from Playacar Golf Club. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Sandos can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Playacar property, you'll be 3.1 km (1.9 mi) from Paseo del Carmen and 3.3 km (2 mi) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Golf Club - 5 min drive
  • Xaman Ha Aviary - 6 min drive
  • Quinta Avenida - 7 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Xcaret Eco Theme Park - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sandos Playacar All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa Sandos has 22 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Is parking available at Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive has a free self car park.

Are there any beaches close to Sandos Playacar All Inclusive?

Yep, Sandos Playacar All Inclusive is a short 4-minute walk from Playacar Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Sandos Playacar All Inclusive?

Yep, Spa Sandos is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Sandos Playacar All Inclusive have a pool?

Yep, and guests love it! Sandos Playacar All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Playacar All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive features 3 poolside bars, 8 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Sandos Playacar All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Playacar All Inclusive.

Is Sandos Playacar All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sandos Playacar All Inclusive is a hit with families.

Is there a free airport shuttle available at Sandos Playacar All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sandos Playacar All Inclusive?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Sandos Playacar All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Playacar All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Playacar All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Sandos Playacar All Inclusive?

There isn't one on site, but Mahi Golf Course is a short 19-minute walk away.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 488 out of 1348 reviews" "
Rating 8 - Good. 365 out of 1348 reviews" "
Rating 6 - Okay. 222 out of 1348 reviews" "
Rating 4 - Poor. 156 out of 1348 reviews" "
Rating 2 - Terrible. 117 out of 1348 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus Javier

Disliked: Cleanliness
Stayed 5 nights in Oct 2024

4/10 Poor

Rosa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have been here 3 times and have also brought an recommended others to come but sadly this will be my last time also for my family. Wrong accommodations,rooms outdated,and to top it off roaches in the bathroom. They were more interested in trying to sell me the 'Elite Membership' instead of trying to keep a loyal customer happy.Loosing one customer is too many in any business.
Stayed 14 nights in Oct 2024

2/10 Terrible

Myesha

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This was by far the worst all inclusive resort I’ve ever stayed in. The food was not good. I didn’t eat one thing that made me want to eat it again while there. The alcohol served to us was very cheap. We did not have our room cleaned for the first 2 days and had to actually call to request that it be cleaned. The water pressure in the showers was very low. Very few activities to participate in on the resort. We were suppose to receive wine in the room as Expedia VIP but never received it even after requesting it 3 times. We also had a spa credit that they wouldn’t accept at checkout when we paid for our spa services and stated that this credit would’ve had to be used at the time the spa service was booked. Animals, that appeared to be sickly monkeys and raccoons, were all around the resort going in people bags at the pools. I would never stay here again even if it was for free.
Stayed 4 nights in Oct 2024

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo super chevere nos encanto esperamos volver pronto
Stayed 8 nights in Oct 2024

6/10 Okay

Juan Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Room was cleaned daily and food was overall good but servers seem tired and overloaded with work. Most of them seem unhappy to be there or too busy to provide good customer service
Stayed 5 nights in Oct 2024

10/10 Excellent

Jennifer Lynn

Stayed 4 nights in Sep 2024

4/10 Poor

Alfredo

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
We had a party of 16 with us. Everyone had some kind of issues at some point. Starting off with one of the bags getting lost and never found upon arrival. We had rain for a couple days and had issues with one room leaking which led to a room relocation. We had issues with our door would not open due to some programming error, 4 times to be exact. Property is nice, plenty of food to choose from but we had to deal with too many things this time around. This was our second time going back to that property, but we will consider other properties when we go back to Cancun.
Stayed 7 nights in Oct 2024

4/10 Poor

Alberto

Travelled with family and small children
One thing we didnt like at all was that it took 15 minutes to walk to the restaurant and 20 minutes to the beach
Stayed 4 nights in Oct 2024

10/10 Excellent

Andrea Lynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. There was alot of ran over 3 days and so the structure was experiencing some leaks. The staff were out managing it the best based on the amount of rain and winds. One bathroom in the buffet area was challenged as well.
Stayed 7 nights in Oct 2024

4/10 Poor

Manuel

Travelled with family
Disliked: Amenities, property conditions & facilities
Room outdated,reserved 1 king bed,was given 2 queen beds,the air conditioner didnt work and to top it off... Roaches. I have been hete before a couple years ago an everything was good. Now all they emphasize is trying to sell you the black bracelet(Elite). They have lost a loyal customer.
Stayed 4 nights in Oct 2024

10/10 Excellent

Hossein, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for adults and family, lots of activities and restaurant options, walkable to the core of play del Carmen, bikes are available to Use in gated community, kayaks snorkels, water boards and paddle boards are available for free as well! Free nightly shows! There is a little water park for kids! Great resort overall
Stayed 8 nights in Oct 2024

8/10 Good

Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach
Stayed 6 nights in Oct 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great very big with a lot to do.
Stayed 4 nights in Oct 2024

10/10 Excellent

Laetitia, Noblesville In

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
**Review of Sandos Playacar, Mexico** I recently stayed at Sandos Playacar, and it was an incredible experience. From the warm welcome to the exceptional service from our guide Kena, everything was top-notch. **Food:** The resort offered a fantastic array of dining options. The buffet was fresh and diverse, while specialty restaurants like the Italian and Asian venues provided outstanding meals with exquisite flavors. **Hotel Room:** Our room was spacious, beautifully decorated, and very clean, complete with a comfortable bed and a lovely balcony view of the gardens. **Restaurants:** Each restaurant had a unique atmosphere, and the attentive staff made great recommendations. The themed nights added to the culinary adventure. **Gym:** The fitness center was well-equipped, allowing me to maintain my workout routine. **Spa:** The spa was a heavenly retreat. I enjoyed a rejuvenating massage in a serene atmosphere, with a variety of treatments available. I also loved the complementary hot tub experience. **Beach:** The stunning beach featured soft white sand and crystal-clear waters. The beach staff were attentive, enhancing our relaxation with towels and refreshments. **Concert:** The evening concert added vibrancy to our stay, with live music creating a fun atmosphere for all guests. **Customer Service:** The customer service was exceptional, especially from KENA who provided invaluable insights and made us feel like VIPs throughout our visit. Great experience!
Stayed 3 nights in Oct 2024

10/10 Excellent

Jeremy William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy every bit of my stay!
Stayed 5 nights in Oct 2024

2/10 Terrible

Daryl

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible food Bad costumer service Scams Bad smells
Stayed 6 nights in Oct 2024

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Beautiful property.
Stayed 5 nights in Oct 2024

2/10 Terrible

Marcela

Stayed 4 nights in Oct 2024

10/10 Excellent

Victor Eduardo Tijerina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The entertainment was also ready l really great. Definitely enjoyed my time and hope to be back!
Stayed 6 nights in Oct 2024

8/10 Good

Luis Alonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What I liked was the temperature of the pools, the room temperature and jacuzzi, I also loved the twin stacked up bed for the kids they loved it. The kids area was nice and entertaining. The staff was so so, long times for check in process and long times for checkout. Overall the staff was not very friendly except for the waitresses on the Main buffete. The taste of the food was good overall but many times they didn't refiled the buffet on time so not many diahes were ready at the time. The things I disliked mostly are the smell of the sewer pipes that was very strong in many areas of the Hotel including the main entrance of the buffet area. The floor on the secondary restaurants was like greasy and slipery all the time and a few other maintenance issues related with the window locks an general maintenance of thw building.
Stayed 5 nights in Oct 2024

2/10 Terrible

Victor Hugo Del

Stayed 5 nights in Sep 2024

10/10 Excellent

Abisai

Travelled with partner
Liked: Amenities
Great experience
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we're in love with the property and staff except for their time share sellers because they get upset if you don't agree to go to the seminar.
Stayed 5 nights in Aug 2024

6/10 Okay

Luis A

Travelled with family
Disliked: Property conditions & facilities
The property is old and run down. Most elevators did not work. The transportation that would take us around the hotel was never on time at 1st service. Asian restaurant was terrible uncooked rice in the sashimi. NY steak at the steakhouse was hard and full of fat steak cuts at the buffet were way better and that should say a lot. Average property with potential with a lot of work it can be good.
Stayed 6 nights in Oct 2024

8/10 Good

Nedzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024