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The Palm at Playa

4.0 star property
Hotel with free parking, steps from Quinta Avenida
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
Down duvets, in-room safe, individually furnished, blackout curtains
Snack bar
40-inch Smart TV with cable channels, TV

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • 3D Museum of Wonders
    1 min walk
  • Mercado Playa del Carmen
    2 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min walk

Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Ceiling fan
Down duvet
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout curtains
Ceiling fan
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
Day bed
Separate bedroom
Blackout curtains
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room
Sofía by Bunik
Pool
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Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (781)
The price is AU$67
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Sofía by Bunik

About the area

Playa del Carmen

The Palm at Playa puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, free self-parking and a poolside bar. .Rooftop serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Local cuisine breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also limited parking, along with the convenience of an area shuttle. .Attractions within a 15-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk
  • Playacar Golf Club - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with free parking, steps from Quinta Avenida
Some rates at The Palm at Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Palm at Playa offers its guests an outdoor pool and Access to hot tub. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palm at Playa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 11:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palm at Playa?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at The Palm at Playa on 14 Nov 2024 start from AU$115.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palm at Playa?

Yep, The Palm at Playa has a free self car park. Onsite parking is limited.

Are there any beaches close to The Palm at Playa?

Yep, The Palm at Playa is a short 6-minute walk from Playa del Carmen Main Beach.

Does The Palm at Playa have a pool?

Yep, and guests love it! The Palm at Playa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 10:00 PM.

What makes The Palm at Playa a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Palm at Playa.

Does The Palm at Playa serve breakfast?

Sure does, local cuisine breakfast is served weekdays from 7:00 AM to 11:00 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The Palm at Playa?

No, The Palm at Playa does not offer an airport shuttle service.

What time are check-in & check-out at The Palm at Playa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Palm at Playa?

No, pets and service animals are not allowed.

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 494 out of 1020 reviews" "
Rating 8 - Good. 240 out of 1020 reviews" "
Rating 6 - Okay. 139 out of 1020 reviews" "
Rating 4 - Poor. 69 out of 1020 reviews" "
Rating 2 - Terrible. 78 out of 1020 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Andrew

Stayed 2 nights in Jul 2024

6/10 Okay

Pedro

Travelled with family
Disliked: Staff & service, amenities
Prime location but service needs LOTS of improvement. We reserved a suite which did not appear to have been cleaned thoroughly. Room had no toilet paper. We had to WALK over to front desk THREE TIMES to make request in person. This hotel has lots of potential to become a 4 star hotel but front desk staff need to be replaced with someone much more hospitable and courteous! And overall service needs lots of improvement!
Stayed 3 nights in Jul 2024

10/10 Excellent

Ricardo

Stayed 1 night in Jul 2024

8/10 Good

Armando Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty well located; however, the only problem was the noise... it's not too bad after a while as you get used to it. But that's compensated by the friendliness of the staff :-)
Stayed 4 nights in Jul 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Jorge Andres Arango, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
All good in general
Stayed 2 nights in Jul 2024

10/10 Excellent

Esteban

Stayed 1 night in Jul 2024

6/10 Okay

Wes

Liked: Cleanliness, property conditions & facilities, room comfort
Solo destination
Can’t beat it for the price if your solo…. For a couple, I’d move up the street for a nicer overall experience
Stayed 3 nights in Jul 2024

10/10 Excellent

Esteban

Stayed 1 night in Jul 2024

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is ideal for visiting Playa. Very close to everything on 5th ave. You can hang out and stop by the room at any moment which was convenient. The elevator was broken during my stay in July so that was very upsetting cause it was soooo hot and also they don't have ice or even provide ice to their guests. They charge you each tine you want a small cup of ice and you have to walk to the rooftopfor it. The room and property itself is beautiful though. Plenty of places for good pictures
Stayed 4 nights in Jul 2024

10/10 Excellent

Ernixh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Jose Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación estrategica
Hotel nitido, buen servicio y con excelente ubicacion, muy proximo a la quinta avenida y ademas, aunque limitado, tiene estacionamiento.
Stayed 2 nights in Jul 2024

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property ! The elevator was out when I was there and they had staff carry my bags up. So nice of them
Stayed 3 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experince and great atmosphere
Stayed 4 nights in Jul 2024

6/10 Okay

Virginia

Travelled with family, Travelled with family and small children
We loved the location for convenient access to 5th Avenue shopping and the beach. Check in and check out was easy and we had a peaceful stay. Our room was extremely well air conditioned and housekeeping did a great job - they even washed our dishes which was unexpected. We appreciated the security guard always there and felt very safe as a family with 2 adults and 2 children. We really enjoyed all the foliage throughout. Cons: Water for showers only gets warm, not hot, and you run out of warm water quickly. The rooftop pool is beautiful but filled with dead bugs - I even asked the guy working if they could give me a net so I could scoop the bugs out and they said they'd have to check and instead of doing anything they sat down and looked at their phone for the entire 2 hours my family was up there - nobody ever followed up. I wouldn't mention it if it was just a few bugs but it was a significant amount for our entire week's stay - despite this fact we still enjoyed a lot of time up at the pool.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at this location. Especially being near the strip @ 5 avenue.
Stayed 1 night in Jul 2024

6/10 Okay

Evelyn

Travelled with group
It was at a great location however, the AC did not work properly which made the room feel very muggy and warm. Also, was not a fan of the sink. Every time I opened the faucet, water splashed everywhere. The staff was there but were very indifferent whenever we came by the lobby. The couch was very dirty and stained. The overall room was spacious and had a full fridge, microwave, sink, and electric stove top. It also included cooking pans, mugs, and plates.
Stayed 3 nights in Jul 2024

10/10 Excellent

Robert b

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to everything
Always like staying here because of the area! The pool is nice and the staff is friendly. It’s my second time and I’ll return.
Stayed 3 nights in Jul 2024

8/10 Good

Juan Carlos

Stayed 2 nights in Jul 2024

8/10 Good

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price we can ask for more, the rooms are really nice, spacious and the bed comfortable!!! I enter the hotel the other day of the huracán berly and their accommodate me before checking time!! That was nice!!
Stayed 3 nights in Jul 2024

8/10 Good

Hyera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ame

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jun 2024

4/10 Poor

emilia

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Johnny

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location, stores around property cost too much to shop and eat.
Stayed 7 nights in Jun 2024