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The Palm at Playa

4.0 star property
Hotel with free parking, steps from Quinta Avenida

Photo gallery for The Palm at Playa

Rooftop terrace
Garden
40-inch Smart TV with cable channels, TV
Down duvets, in-room safe, individually furnished, blackout curtains
40-inch Smart TV with cable channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • Pool
The current price is AU$159
includes taxes & fees
13 Mar - 14 Mar

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • 3D Museum of Wonders
    ‪1 min walk‬
  • Central Square
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪11 min walk‬

Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout curtains
Ceiling fan
Down duvet
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Day bed
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Down duvet
Ceiling fan
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout curtains
Ceiling fan
Down duvet
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
Separate bedroom
Blackout curtains
Day bed
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (400)
The price is AU$178
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Aloft Playa Del Carmen

About the area

Playa del Carmen

The Palm at Playa puts you in the heart of Playa del Carmen, steps from Quinta Avenida and within a 10-minute stroll of Playa del Carmen Main Beach. Highlights at this hotel include an outdoor swimming pool, free self-parking and a poolside bar. .Rooftop serves local cuisine and is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub and pool loungers. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Local cuisine breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also limited parking, along with the convenience of an area shuttle. .Attractions within a 15-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playa del Carmen Maritime Terminal and Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Hotel with free parking, steps from Quinta Avenida
Some rates at The Palm at Playa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Palm at Playa offers its guests an outdoor pool and Access to hot tub. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 66 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2012
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 11:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Palm at Playa?

The Palm at Playa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palm at Playa?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at The Palm at Playa on 13 Mar 2025 start from AU$159.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palm at Playa?

Yep, The Palm at Playa has a free self car park. Onsite parking is limited.

Are there any beaches close to The Palm at Playa?

Yep, The Palm at Playa is a short 6-minute walk from Playa del Carmen Main Beach.

Does The Palm at Playa have a pool?

Yep, and guests love it! The Palm at Playa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 10:00 PM.

What makes The Palm at Playa a romantic place to stay?

1 hot tub and ocean-view dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Palm at Playa.

Does The Palm at Playa serve breakfast?

Sure does, local cuisine breakfast is served weekdays from 7:00 AM to 11:00 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at The Palm at Playa?

No, The Palm at Playa does not offer an airport shuttle service.

What time are check-in & check-out at The Palm at Playa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Palm at Playa?

No, only service animals are allowed.

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 466 out of 1008 reviews
Rating 8 - Good. 239 out of 1008 reviews
Rating 6 - Okay. 143 out of 1008 reviews
Rating 4 - Poor. 74 out of 1008 reviews
Rating 2 - Terrible. 86 out of 1008 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Paloma

Travelled with family
Ok
Stayed 4 nights in Nov 2024

8/10 Good

Justin, bridgeport

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was nice but dirty the bathroom full of mold
Stayed 5 nights in Nov 2024

10/10 Excellent

Oscar

Excellent
Stayed 2 nights in Nov 2024

2/10 Terrible

Clarence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend this property to anyone. Pictures and descriptions are very misleading. Pool and restaurant was a joke. View of ocean was misleading very crappie view just a sliver of ocean could be seen after you had the views of the top of all the other hotels and all their mechanical units. I only stayed 1 night instead of 3 they said they were going to reimburse me for the other 2, after i checked out they changed their mind and didn't reimburse me anything

4/10 Poor

Magdalena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Love just the location, property in poor condition
Stayed 3 nights in Nov 2024

2/10 Terrible

My-Huyen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cant tell if we were terribly unlucky or if this property is just how we experienced it. We checked in late and when to the hotel and the toilet was already clogged and nearly overflowing and one towel was on the floor. We called the front desk to see if we could get the toilet unclogged and an extra towel but the reception desk apologized that they did not leave the maintenance key behind for him to get a plunger but we were free to use the public stalls downstairs any time and they don’t have anymore clean towels for the day. We were a little put off but hey, that’s not his fault and he was apologetic so we used the public restroom, shared the towel to shower and went to bed. The next morning we left early for an excursion and asked the front desk to have someone come and plunge and leave towels for when we return. We returned late at night. Toilet still clogged and no new towels. We went to ask about it and the girl at the reception this time was not as polite. Maybe she was overwhelmed with stuff going on as she was running around and it took her a few minutes to get to us. We asked her about the plunger and the towels and she said her colleagues were not there and could not plunge the toilet. My boyfriend asked for a plunger for him to do it and she said she did not have one and no clean towels for the 2nd night. She said someone can come the next morning, we checked out at 11 and we never got to use our own toilet.
Stayed 2 nights in Nov 2024

6/10 Okay

Heather

Disliked: Amenities, property conditions & facilities
The elevator didnt work. Not the most modern facility but its ina great location.
Stayed 5 nights in Aug 2024

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

frida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping great service. I dont like i ask in front lobby for extra kit to make coffee in my room y me lo negaron.
Stayed 7 nights in Oct 2024

2/10 Terrible

Barbara, Wallington

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old, dose not look anything like the picture. We had to change room because the order was coming out from the shower to the room. We couldn’t get extra towels or pillows they told us we all could get one towel per day. The towels are old. We had a light flight did ask if we could stay for 3 to 4 hours more which would but every time new person was telling us a different price how much we have to pay I guess everyone is trying to make some money. The only good thing about this hotel was the location everything else I would never stay or recommend this hotel to anybody.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edin

Stayed 1 night in Oct 2024

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time to playa this year. Me and my fiancé decided to try a new place and we definitely regretted. It could’ve been worst but honestly I would not stay again. We purchased breakfast and it was terrible, silverware was always dirty and honestly it was just a horrible set up. They’re better off just not offering it if they’re not going to put effort in the food and presentation. Pool hammock was cut off and the pool was just not very clean. They have these ghetto concrete plates around the pool and honestly that’s a liability. The noise was horrible. Water pressure didn’t exist, and water was so salty in the shower. Just a big disconnect with the pictures on the site and staff was not very friendly.
Stayed 5 nights in Oct 2024

10/10 Excellent

jomar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2024

8/10 Good

Lior

Travelled with group
Liked: Cleanliness, staff & service
Ramses at the front desk was extra friendly, and very accommodating. Most of the staff was also nice. One security guard at the door was obnoxious and very unfriendly and unaccommodating.
Stayed 13 nights in Oct 2024

6/10 Okay

SONIA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Estancia familiar, la regadera es con cristales así que tomamos turnos para respetar privacidad, cuando llegamos preguntamos por toallas de alberca, nos indicaron que cuando hagamos uso, cuando subimos nos dijeron que en front desk las daban, así que bajamos y sólo tenían 2 disponibles. La tina de hidromasaje no estaba en funcionamiento.
Stayed 1 night in Oct 2024

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn't as nice as in the pictures. My room smelled of mold really bad. There wasn't a single blanket in the suites. The air conditioner was leaking water all over. Couches in living area were pretty dirty and I didn't really want to use them. This place is also NOT "Adults Only" There were 3 brats running all over the pool my first day there and staff didn't do anything about them. By brats, i mean they were throwing stuff at each other constantly and even throwing rocks off the roof to the busy pedestrian street below. Hotel staff was a hassel at check-in and added bogus fees to my bill. No towels for pool provided either. Bar service at the pool was nearly non-existent. This was all pretty disappointing considering i had the larger suite. This place has gone downhill quite a bit over last few years. Time to find somewhere new to stay-there are tons of better options than being treated like this.
Stayed 4 nights in Oct 2024

6/10 Okay

Marcos

Stayed 3 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Jul 2024

10/10 Excellent

Yascara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop was amazing
Stayed 1 night in Sep 2024

8/10 Good

Alma

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My only complaint would be that the sofa was very stained. Other than that, it was great location and I love how the AC remained on even when you’re not there so when you come in, it’s super cold which I love because we went during summer ridiculously hot.
Stayed 4 nights in Jul 2024

2/10 Terrible

Robson

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's a convenient location since is close to 5th Avenue. The staff was always nice. Parking is very small. The hotel needs more maintenance. Our room curtains were in bad shape. And if you light sleep, you may have more trouble to sleep since can hear the noise from the 5th Avenue.
Stayed 1 night in Sep 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms we had was very large with a large living area and basic kitchen amenities. The bedroom was also large with a huge bathroom and plenty of storage space. The only shortfall was the rooftop pool and bar. The pool seemed neglected and was green on 2 days we were there. There were only 4 lounge chairs, 2 of which were not usable due to ripped bed and when we asked for an umbrella they finally found 1 that wasn't broken on the 3'rd try. We are hoping that the fact they were updating the bar roof that they realize things need to be addressed. We used to visit this rooftop pool when they had day passes several years ago and it was beautiful. I hope they bring it back to its glory days. We would return in the future as the staff was very nice and accomodating, the rooms were comfortable and the price point was very good. Great location!
Stayed 8 nights in Sep 2024

10/10 Excellent

JOEL, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien situado, el estacionamiento es un plus y super conveniente, el Roof top espectacular y muy bien precio en comida y tragos
Stayed 3 nights in Sep 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly good value for money, very large room and ideal location
Stayed 10 nights in Sep 2024