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Hyatt Centric Playa del Carmen

4.5 star property
Elegant, adults-only beach hotel
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Centric Playa del Carmen

Exterior
Restaurant
Lobby
City view from property
Premium bedding, minibar, in-room safe, blackout curtains

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • Calle 12
    1 min walk
  • Quinta Alegría Shopping Mall
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min walk

Room options

Room, 1 King Bed, Accessible (Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Partial Ocean View (Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Partial Ocean View (Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Panoramic, Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 Queen Bed (Downtown House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed (Thompson)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Downtown House)

Room, 1 King Bed, Balcony (Downtown House)

Room, 1 King Bed, Balcony (Downtown House)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Downtown House)

View from room

Room, 2 Queen Beds, Balcony (Downtown House)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Quinta Avenida, Downtown House)

Suite, 1 King Bed (Quinta Avenida, Downtown House)

Suite, 1 King Bed (Quinta Avenida, Downtown House)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed (Downtown House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Downtown House)

Room, 2 Queen Beds (Downtown House)

Room, 2 Queen Beds (Downtown House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
Hairdryer
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
Ceiling fan
Blackout curtains
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Balcony (Shower)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
  • Sleeps 2
  • 1 King Bed

Suite (Coastal Ocean, Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront (Partial, Beach House)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Separate bedroom
Ceiling fan
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2628)
The price is AU$346
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

You'll be connected to a shopping centre at Hyatt Centric Playa del Carmen, and within a short 5-minute stroll of popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this luxury hotel include 2 restaurants, 3 bars/lounges and an outdoor swimming pool. .The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, pool cabanas and lifeguards on site as well as access to free bike hire. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 4.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen

Elegant, adults-only beach hotel
Some rates at Hyatt Centric Playa del Carmen are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hyatt Centric Playa del Carmen offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Hyatt Centric Playa del Carmen. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Hyatt Centric Playa del Carmen offers 92 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (USD 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Weight limit: 40 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 per cent
  • Resort fee: USD 34.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hyatt Centric Playa del Carmen?

Hyatt Centric Playa del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Centric Playa del Carmen?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen on 24 Nov 2024 start from AU$278.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Centric Playa del Carmen?

Yep, Hyatt Centric Playa del Carmen has valet parking for USD 15 per night.

Are there any beaches close to Hyatt Centric Playa del Carmen?

Yep, Hyatt Centric Playa del Carmen is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does Hyatt Centric Playa del Carmen have a pool?

Hyatt Centric Playa del Carmen has a pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Centric Playa del Carmen?

Hyatt Centric Playa del Carmen features an outdoor pool, 2 restaurants and 3 bars. All guestrooms come with premium bedding and 24-hour room service.

What makes Hyatt Centric Playa del Carmen a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hyatt Centric Playa del Carmen.

Is Hyatt Centric Playa del Carmen family-friendly?

No, Hyatt Centric Playa del Carmen is an adults-only property.

Does Hyatt Centric Playa del Carmen serve breakfast?

Yep, continental breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hyatt Centric Playa del Carmen?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hyatt Centric Playa del Carmen?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Centric Playa del Carmen?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Centric Playa del Carmen?

Dogs are welcome at Hyatt Centric Playa del Carmen, with food and water bowls on offer. Just so you know, there's a weight limit of up to 18 kg per pet.

Hyatt Centric Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 822 reviews" "
Rating 8 - Good. 153 out of 822 reviews" "
Rating 6 - Okay. 78 out of 822 reviews" "
Rating 4 - Poor. 30 out of 822 reviews" "
Rating 2 - Terrible. 39 out of 822 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We didn’t find out until arrival that the main house was not available due to ongoing A/C issues. Therefore we were placed at the Beach House. Our room was average at best and pigeon's woke us up daily around 6am.
Stayed 4 nights in Jun 2024

10/10 Excellent

Karina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Mar 2024

10/10 Excellent

Shavit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Edward

Stayed 3 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and quiet
Stayed 1 night in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was excellent except they don't have a/c working which makes it incredibly hot because of the humidity.
Stayed 1 night in May 2024

10/10 Excellent

Reuven

Liked: Amenities
Amazing
Stayed 4 nights in Mar 2024

2/10 Terrible

Dinesh, Cranbury

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the management is poor . The airconditioner in the rooms did not work and broken down and management did not disclose this at the time of checking. Very poor services and very very noisy. Property is totally run down. BEWARE DO NOT STAY AT THIS LOCATION/HOTEL
Stayed 4 nights in Apr 2024

10/10 Excellent

Erick

Stayed 2 nights in Apr 2024

10/10 Excellent

Jonas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corner suite and close to everything!!!! Perfect place to be right by the nightlife. Only 7 or so minutes to mamitas beach club / beach. Higjly recommend.
Stayed 4 nights in Mar 2024

8/10 Good

DI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
I wouldnt stay here again, but location is great and very convenient. Eating out was the best desicion, since the food at the hotel was not the best. Only had one elevator working the time we were there.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and the rooms were really nice and spacious
Stayed 5 nights in Mar 2024

6/10 Okay

CHARLES

Stayed 1 night in Mar 2024

6/10 Okay

Oscar

Travelled with group
Liked: Cleanliness, amenities
Didn’t like a couple or personal things
Stayed 7 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfy rooms, great rooftop pool, good food and reasonable prices. In the heart of playa great location
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

6/10 Okay

Hamida

Travelled with partner
Liked: Staff & service
The front desk didn’t address any issues. The fridge in our room wasn’t working and the front desk totally ignored our request to have it repaired.
Stayed 7 nights in Mar 2024

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó todas las atenciones de todo el personal de este hotel Thompson en especial Miguel en el área del restaurante 👏Gracias volveremos!
Stayed 3 nights in Mar 2024

8/10 Good

idan

Liked: Cleanliness, staff & service, property conditions & facilities
good experience over all
Stayed 4 nights in Mar 2024

8/10 Good

ROBERTO, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for restaurants and shopping. Some noise at night from outside night life depending on your designated room.
Stayed 3 nights in Feb 2024

4/10 Poor

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

María

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Excellent location, right at Quinta avenida where all the clubs and great restaurants are, also walking distance of the beach. The breakfast was amazing and pool on the terrace also great. Room was spacious, bathroom and shower super luxurious and the bed really comfortable. We also booked the shuttle service from the airport, which was Excellent, we were a big group and the attention Luis gave us was top tier, with beverages and everything. The main issue we had is the air conditioning was a mess the whole time, which made the room super hot and humid or incredibly cold at night i came back sick. Also check-in was more than an hour wait, extremely inefficient for no more than 6 guests in line.
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Super hot in the room, had to report our ac not working 2 nights out of the stay before they got it operational the final night. Fridge didn’t work and spoiled our leftovers.
Stayed 3 nights in Feb 2024