8/10 Good
Murtuza
Travelled with partner
18 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property on the whole was pretty good and it's proximity to the Plitvice Falls Park is great. We also would like to mention that the owners Silvia and her son Dominik are great and really do care about their guests and their comfort.
But there is one glaring issue we had at the property which we cannot ignore is the very poor and outright rude behavior of the receptionist Jasmine at the location. She didn't care about where we had arrived from and how long it took to get there and her whole demeanor when we arrived at the location to checkin was off and just not we expect from a person working in the hospitality business. She either needs to shape up and be courteous to her guests in the very least or find another job. I would not like to get into details about her behaviour or lack of courtesy but she left a bad impression for us from this stay.
But I would I would also like mention that we interacted with the cleaning lady there and she was the best! She was so courteous, kind and gentle. An amazing person even if she spoke little to no English. She is the only positive about the staff working at that property.
Murtuza
Stayed 1 night in Oct 2024