2/10 Terrible
Stephen
Travelled with family
23 Aug 2024
Disliked: Property conditions & facilities
At check-in I was the only one there. Stood there for 15 minutes while the check-in person was on the phone with a potential customer who was asking a lot of questions. She could have ended the call much sooner.
Water pipe broke while we were at an activity. Had to come back and change cabins. "Mike" was supposed to talk to us but never did.
Now I have a pending bill on my credit card that is way over our contracted amount. I called, and the person said I have to screenshot my bill and email "Carly".
They did not offer an apology or any token for our inconvenience and our loss of time in the park. Very disappointed in the level of service for the level of expense at an otherwise nice cabin. Things happen, I get that, but they made no attempt to make it right.
Stephen
Stayed 3 nights in Aug 2024