Cinnamon Hotels & Resorts - accommodation in Polonnaruwa

I would recommend this place to everyone. I have no complaints and had a great experience!

Offers a very relaxing and comfortable stay. Located outside of town (will need to take a Tuk Tuk) but a great location for peace and quiet. Breakfast is very good/filling and dinner offers a nice selection of food which was very good. Highly recommend.

From the outside the dining area looks clean but my room was dirty with spiderwebs. I had mentioned the water tank was empty but nothing was done to replace the jug. The room wasn’t cleaned when i mentioned to owner he said only upon request. I had requested 1hr late checkout due to my ride will arrive at 11am but he said no I had to checkout at 10am because a group was coming in , he then cut off power and wifi at 8a I couldn’t take a shower and the heat was unbearable trying to pack with no AC or overhead fan were miserable. When I inquired about no electricity he blamed the government I told him I had texted with other friends staying nearby places and they had electricity. That’s when he cut off wifi before my checkout time at 10am . I later inquired with other people around town they all had electricity! The owner lied ! Do not stay at this place. Website stated restrauant when I inquired about food as this place is in the middle of nowhere , his response was food not prepared. I wasn’t asking for free food but I had to eat and thought there’s a restaurant. I had to walk 2 kilometers to the nearest food place in hot & humid condition. He suggested I can bike but didn’t offered me a bike to ride into town . in fact I like a refund I was a solo female traveling for over 6wks not once was I out of electricity I was not a rowdy person,and being very quiet. I looked and found another place closer to town within 5mins walking distance. I do not recommend this place at all!