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Haven Hotel

4.0 star property
Waterfront hotel with an indoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Haven Hotel

Terrace/patio
Aerial view
Indoor pool, seasonal outdoor pool, pool loungers
Exterior
Double Room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
161 Banks Road, Poole, England, BH13 7QL
  • Sandbanks Ferry Terminal
    2 min walk
  • Sandbanks Beach
    4 min walk
  • Compton Acres
    5 min drive
  • Bournemouth (BOH-Bournemouth Intl.)
    26 min drive

Room options

View all photos for Single Room

Single Room

Single Room

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

Highlights

Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

Highlights

LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

Highlights

Balcony or patio
Fridge
LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • 23 sq m
  • Harbour view
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Double Room, Balcony, Sea View

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Sea View

Highlights

Balcony or patio
LCD TV
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Terrace/patio
Harbour Heights Hotel
Breakfast included
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (438)
The price is AU$254
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Harbour Heights Hotel

About the area

Poole

Haven Hotel places you steps from Sandbanks Ferry Terminal and within a short 5-minute stroll of Sandbanks Beach. Highlights at this beachfront hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The fine-dining restaurant, The Point Restaurant, is open for lunch and dinner. Pavilion Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site sauna, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Free full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 4-property class Poole hotel include Poole Harbour and Bournemouth International Centre.

What's nearby

  • Sandbanks Ferry Terminal - 2 min walk - 0.2 km
  • Sandbanks Beach - 4 min walk - 0.4 km
  • Poole Harbour - 11 min drive - 8.5 km
  • Poole Quay - 12 min drive - 9.0 km
  • Brownsea Castle - 61 min drive - 13.2 km

Getting around

  • Branksome Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 26 min drive

Restaurants

  • ‪Sandbanks Beach Cafe - ‬12 min walk
  • ‪Branksome Chine Beach Goods Shop - ‬6 min drive
  • ‪Knoll Beach - ‬8 min drive
  • ‪Compton Acres - ‬5 min drive
  • ‪Rick Stein, Sandbanks - ‬9 min walk

About this property

Haven Hotel

Waterfront hotel with an indoor pool
Haven Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Haven Hotel also features a terrace and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Poole hotel is smoke free.

  • 84 guestrooms or units
  • Full breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Front desk (24 hours)
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Haven Hotel offers 84 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Polish, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pavilion Bar
  • The Point Restaurant

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:30 AM to 5:30 PM

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Frequently asked questions

What is the cancellation policy at Haven Hotel?

Haven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Haven Hotel?

Yep, Haven Hotel has a self car park for GBP 10.00 per night. Onsite parking is limited.

Are there any beaches close to Haven Hotel?

Yep, Haven Hotel is a short 4-minute walk from Sandbanks Beach. Fun beach activities include waterskiing, windsurfing and kayaking. You can also find boat tours.

Does Haven Hotel have a pool?

Haven Hotel has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:30 AM to 5:30 PM (Seasonal outdoor pool open from May to September).

Does Haven Hotel serve breakfast?

Yeah, complimentary full brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Haven Hotel?

No, Haven Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Haven Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Haven Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Haven Hotel?

No, only service animals are allowed.

Haven Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 336 out of 962 reviews" "
Rating 8 - Good. 378 out of 962 reviews" "
Rating 6 - Okay. 144 out of 962 reviews" "
Rating 4 - Poor. 68 out of 962 reviews" "
Rating 2 - Terrible. 36 out of 962 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Dated property and furniture. Drab. Good location however for chain ferry. Quiet safe location
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Business traveller
Mark Christy
The Haven hotel was a bit dated there was plenty of parking the staff were brilliant the swimming pool was very clean.The breakfast was excellent all together was a great experience.
Stayed 7 nights in Aug 2024

6/10 Okay

William

Disliked: Cleanliness
great location, but our feeling is its an old tired hotel, we had basic room but was musty smelling and found dirty i had a dirty pillow cases, so had to sleep with one pillow, It was a very hot night, but window only open slightly, so no air, we did find a fan in cupboard, which helped. The beds are not very comfortable. Breakfast is self service, nothing to write home about, but adequate and you can eat outside with great views. Not great value for the money! but hopefully the better sea view rooms are better & cleaner.
Stayed 1 night in Aug 2024

6/10 Okay

Alison

Stayed 1 night in Aug 2024

6/10 Okay

Preena

Liked: Staff & service
Disliked: Property conditions & facilities
The property was very expensive for the price, I expected at 4 star and have received better facilities in a 3 star. The room had a desk top fan, a dirty broken kettle and the bathroom looked like it had seen better days (20 years ago!) the building needs some tlc and attention, and the gate access to the swimming pool and beach really needs to be changed as the the doors would not open. The staff were nice and I did not complain as I was there for 1 night. I’ve spent less in the Maldives for 5 star facilities!
Stayed 1 night in Aug 2024

6/10 Okay

Lynette

Stayed 1 night in Aug 2024

10/10 Excellent

Alison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a budget room. Very clean add comfortable. Good value for money. The terraces were lovely with fantastic views. Easy access to the beach .i hope this hotel stays on this site for many more years I would love to return.
Stayed 3 nights in Jul 2024

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Neil

Stayed 1 night in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot wait to go back
Had the most wonderful time. Also had a meal in the hotel restaurant absolutely beautiful food and incredible service. Perfect location. Cannot wait to go back :)
View of hotel from ferry
Drinks outside
Hotel restaurant beautiful vies and food
Stayed 3 nights in Jul 2024

2/10 Terrible

Julie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived to a car park full and nowhere to park,hotel very dated and surrounding area very disappointing,also entrance to hotel very hard to find,I was unwell during stay and not eating,my husband was unable to order a sandwich or anything for his lunch as nothing available
Stayed 3 nights in Jul 2024

8/10 Good

christopher John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location , the staff were very helpful ,breakfast was fresh it was good value for money
Stayed 1 night in Jul 2024

6/10 Okay

Lynda

Stayed 3 nights in Jul 2024

6/10 Okay

Maiken

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad service and bar
The location is superb and the spa and pool facilities good, however the hotel service was unprofess ional with untrained staff. Furthermore the bar cocktails were appalling and there were no nibbles available.
Stayed 2 nights in Jul 2024

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely as ever!
There was a slight hiccup with my room, but they very kindly sorted it out. As ever the stay was lovely, I just need to let them know of my difficulties with stairs, which is why I was moved to nearer the lift. Great service by everyone.
Stayed 2 nights in Jun 2024

6/10 Okay

Joyce

Liked: Cleanliness, staff & service, room comfort
Lovely location. Booked a deluxe double room which was very small. The bathroom needs attention and is in much need of an update.
Stayed 1 night in Jun 2024

10/10 Excellent

Christophe

Stayed 2 nights in Jun 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Kiah

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant Sandbanks Stay
Hotel has a nice atmosphere, is in a great location as it is overlooking the ocean with easy access to the sandy beaches. I had a room with a balcony which was lovely watching the boats go by & having a cuppa in the morning. Room was very clean, bed was comfortable. Shower head was too heavy for the holder & it kept drooping down but i made do. Was happy tea/coffee was available in the room & a hairdryer & desk fan. Leisure centre was really nice, had a great time going in the hydro pool, sauna & steam room. Staff were polite & lovely, were happy to help & give me information about the place. Wasn’t busy at the time i went (June). Breakfast buffet had a good choice, you can have a full english, pastries, cereal, or cold cuts. Only thing that would’ve made it better was a better selection of fresh fruit, as it was only apricots & dates available which are not suitable for a busy day if you catch my drift :D. The point restaurant was alright, nice setting, polite waiters, the bar staff were very friendly & made me feel welcome. Props to those 2 younger lads behind the bar making banging cocktails. The point restaurant menu is a bit limited & over priced I felt. Drinks were a fair price. It does sometimes take a while to get served or get the bill because events at the restaurant. Staff all over the hotel were friendly & very helpful, I hope the boss treats them sometime because they deserve it :)
Stayed 3 nights in Jun 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location and views were amazing
Stayed 3 nights in Jun 2024

4/10 Poor

Anna

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor customer service
Poor customer service from the unhelpful receptionist when I checked in that bordered on rude.
Stayed 1 night in Jun 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this hotel, very special. The staff were friendly & helpful, but it seemed they were a little overwhelmed, not enough of them in. Also the bar ran out of some stocks of pineapple juice & limes used in some of the cocktails, that shouldn't happen.
Stayed 1 night in Jun 2024

8/10 Good

Catherine

Anniversary trip
Our 40th wedding anniversary and they made special effort with lovely petals on bed and towels in heart shapes. Staff very friendly apart from the evening when the man in charge of booking dinner was obnoxious and rude and not apologetic in any way about the fact he couldn’t fit us in. We were told when getting the menu there was no need to book if we wanted to eat in bar area. It wasn’t so much what he said but his attitude. It then cost us taxi into Poole and back £40 to get a meal as we had already had anniversary pre dinner drinks at the hotel. It all out a bit of a damper on the occasion.
Stayed 1 night in Jun 2024