Port Douglas Holiday Packages

Customer service was disrespectful and the service person at the front desk was rude and impolite. Rooms were nice apart from the service person when checking in and out was very disrespectful and rude. Will not be staying here again.

The Reef House was exceptional! Very personable with excellent inclusions and service. Rest and relaxation were the highlight of our holiday. The Reef House did not disappoint! We will return!

- I wasn't given the room view which was described in my booking. I was given full view of the infinity pool which I didn't pay for and wasn't interested in viewing. I had paid for ocean and mountain views !!! - Couches were worn out. - The lounge room blinds are see through at night, and because I didn't get the view I paid for I was facing the infinity pool. So no privacy if you sat in the lounge room at night. - The stove doesn't boil water, it just warms it. - The infinity pool was really good, I like it.

Beautiful surrounds and very comfy!

Ease of booking and information for access. Clean, private and very well-equipped unit. Excellent location