2/10 Terrible
Brian H.
13 Oct 2024
Disliked: Cleanliness
Our Reservations were cancelled and we found out 5 hours from arrival
We were 5 hours driving on interstate from our check in time when I happened to look at my personal email and discovered our reservations were cancelled. I phoned Destination Vacation Rentals and spoke with someone who spoke broken English and told me to call another number which she did not supply to receive help with finding another place to stay. She said they called me 24 hours to notify me. No there was not a phone call or voice mail. We never saw the home but I definitely would stay away from DESTINATION VACATION RENTALS. I am sure this home was lovely and understand the maintenance issue which caused the cancellation of our vacation. I appreciate the return of all of our money HOWEVER, we were within 5 hours of our check in and were forced to find something else within our budget to check in immediately. It was a very stressful situation that was totally unnecessary. We will avoid booking anything with this company again.
Brian H.
Stayed 8 nights in Oct 2024