4/10 Poor
Shelley
Travelled with family and small children
28 Jan 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property looks like an island paradise in the photos far from true, its rundown, and unsafe.
The first day we got here, my daughter picked up my grandson took one step and went through the deck. She ended up with bruising and puncture to her leg, grandson ( 8mths) bang his elbow. Still debating to talk to our lawyer about this.
It’s over priced, the way to sign for charges is out of date so others ended charging to our room.
Staff took towels from our room that belong to us and we never got them back, asked many times it just become to hard in the end they kept bringing us resort towels.
The beds are so hard, will need to see a chiropractor to fix our backs when we get home.
Everyone one of us got sick, we think from the chicken wings we ate ( common denominator) some had gastro, as we heard 4 other families on island also did.
We had to extend our stay by 1 night, was so sick couldn’t make the flight, instead of charging us the nightly rate they charged previously a new rate which was nearly $600 for the night.
The staff were great and helped when possible.
We will not be back and will not be recommending to anyone else