Embassy Suites by Hilton Portland Airport

3.5 star property
Portland hotel in Northeast Portland with free breakfast and free airport shuttle
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Embassy Suites by Hilton Portland Airport

Lobby
Indoor pool
Exterior
Presidential Suite, 1 King Bed, Non Smoking
Free daily cooked-to-order breakfast

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Gym
    Gym
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
7900 Ne 82nd Ave, Portland, OR, 97220
  • Cascade Station
    6 min walk
  • Portland Air National Guard Base
    3 min drive
  • The Grotto
    4 min drive
  • Portland, OR (PDX-Portland Intl.)
    3 min drive

Room options

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - king
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Standard Suite One King and One Sofa Bed Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Suite One King and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premier Suite, Two Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Standard Suite One King and One Sofa Bed Mountain View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Suite Two Double and One Sofa Bed Non-Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Premium Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premier Suite, One King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Premium Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 6
  • 2 Double Beds

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Hospitality)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Premium bedding
  • 49 sq m
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 1 King Bed (Wellness, In-room air purification)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Portland

At Embassy Suites by Hilton Portland Airport you'll be within a 10-minute walk of Cascade Station and 2.3 km (1.4 mi) from Portland Air National Guard Base. Highlights at this hotel include a restaurant, an indoor swimming pool and free cooked-to-order breakfast. .The restaurant, Waters Grille and Bar, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 12002 square feet (1115 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. Each morning free breakfast is served. There's also self parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 3.5-property class Northeast Portland hotel include Oregon Convention Center and Moda Center.

What's nearby

  • Cascade Station - 6 min walk
  • The Grotto - 4 min drive
  • Oregon Convention Center - 13 min drive
  • Moda Center - 15 min drive
  • Vancouver Mall - 17 min drive

Getting around

  • Mt Hood Avenue Station - 9 min walk
  • Vancouver Station - 20 min drive
  • Portland International Airport (PDX) - 3 min drive

Restaurants

  • ‪Henry's Tavern - Portl - ‬4 min drive
  • ‪Wendy's - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk
  • ‪Buffalo Wild Wings - ‬15 min walk
  • ‪Starbucks - ‬19 min walk

About this property

Embassy Suites by Hilton Portland Airport

Portland hotel in Northeast Portland with free breakfast and free airport shuttle
Embassy Suites by Hilton Portland Airport offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 12002 square feet (1115 square metres) and includes conference space. The business-friendly Embassy Suites by Hilton Portland Airport also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 miles and A roundtrip airport shuttle (available 24 hours) are free. Parking is available for a fee.

This 3.5-star Portland hotel is smoke free.

  • 1 building
  • 251 guestrooms or units
  • 8 levels
  • Conference rooms
  • 12002 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1998
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Embassy Suites by Hilton Portland Airport offers 251 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes desks. Beds feature premium bedding. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Portland hotel provides wired and wireless Internet access for a surcharge. Flat-screen televisions come with premium cable channels and pay-per-view films. Housekeeping is provided on a daily basis.

Languages

English, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 4.95 per night); wired internet (surcharge)

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 2 miles
  • Area shuttle
  • Parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Waters Grille and Bar

Family friendly

  • Free area shuttle
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 12,002 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 4.95 (rates may vary)
  • Self-parking fee: USD 20 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Portland Airport
Embassy Suites Portland Airport
Portland Airport Embassy Suites
Embassy Suite Airport Portland
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites Portland Airport Hotel
Embassy Suites Portland Airport
Embassy Suites by Hilton Portland Airport Hotel
Embassy Suites by Hilton Portland Airport Portland
Embassy Suites by Hilton Portland Airport Hotel Portland

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Portland Airport?

Embassy Suites by Hilton Portland Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Portland Airport?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Portland Airport on 26 Nov 2024 start from AU$196.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Portland Airport?

Yep, Embassy Suites by Hilton Portland Airport has a self car park for USD 20 per night.

Are there any beaches close to Embassy Suites by Hilton Portland Airport?

The closest beach to Embassy Suites by Hilton Portland Airport is Cottonwood Beach (18.2 km).

Does Embassy Suites by Hilton Portland Airport have a pool?

Embassy Suites by Hilton Portland Airport has an indoor pool.

What makes Embassy Suites by Hilton Portland Airport a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Portland Airport.

Is Embassy Suites by Hilton Portland Airport family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Portland Airport is a hit with families.

Does Embassy Suites by Hilton Portland Airport serve breakfast?

You bet, our visitors are hooked on the free cooked-to-order brekkie here! Offered daily, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Portland Airport?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Embassy Suites by Hilton Portland Airport?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton Portland Airport?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Portland Airport Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1312 out of 1933 reviews" "
Rating 8 - Good. 359 out of 1933 reviews" "
Rating 6 - Okay. 130 out of 1933 reviews" "
Rating 4 - Poor. 62 out of 1933 reviews" "
Rating 2 - Terrible. 70 out of 1933 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, ST. AUGUSTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Carmen, Gardena

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t come clean our room after asking multiple times.
Stayed 3 nights in Jul 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Clean rooms, quiet hotel. Gym was great too. People will come and go to the pool. We missed the breakfast but got two drinks.
Stayed 1 night in Jul 2024

8/10 Good

Rana

Stayed 2 nights in Jul 2024

8/10 Good

Joann

Liked: Cleanliness
Room was spacious and the breakfast was good…
Stayed 2 nights in Jul 2024

6/10 Okay

Luis

Travelled with family and small children
The staff were looking at us like we didn’t belong there and when arriving they gave us all kind of extra charges.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nan

Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was very convenient and the staff was very friendly
Stayed 2 nights in Jul 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and convenient place to stay for an early flight out of PDX. Evening drinks and snacks for adults were a nice touch. Restaurant and bar had a small yet pleasant menu. Unable to review the breakfast as our flight was too early, but they did have out some fruit and muffins to grab on the go. The pool was too cold to enjoy. The air conditioning in our room definitely needed some updating. It ran constantly and really only cooled the area with the beds. Everything else in the room was pleasant and updated. Note there is a parking fee they tack on to your stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Kristina

Stayed 1 night in Jul 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to end our two week vacation.
We just completed a 12 days vacation at luxury accommodations in Newport an Yachats, Oregon, both on the beautiful Pacific Coast. We love being on the ocean and the weather was sunny. Our rooms were lovely but the suite we stayed just one night were the best accommodations we had and the breakfast was the best. Great beds. Comfortable livingroon/dining area. Two Tv's. We loved our brief stay. Thank you.
Stayed 1 night in Jul 2024

10/10 Excellent

Kathryn E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to airport and MAX station.
Stayed 1 night in Jul 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel! The breakfast is absolutely AMAZING!! They even have made to order omelets and a welcome snack in the evening. The cascading water lends to a calm peaceful stay. The rooms are spacious and clean. Can't wait to come back.
Stayed 1 night in Jul 2024

10/10 Excellent

Vickie

Stayed 1 night in Jul 2024

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty. Nice, big rooms. Great breakfast buffet. TVs didn't work in the room for awhile but that was squared away later. Appreciated the airport shuttle.
Stayed 1 night in Jul 2024

10/10 Excellent

Esai

Travelled with family
Great place to book a room if your flying out literally right next to the of airport my only issue was my AC did not work it was very hot but it was my fault that I didn’t mention it to the staff because I’m sure they would’ve switched me rooms or fixed the issue but other then that I’d definitely recommend to everyone
Stayed 1 night in Jul 2024

10/10 Excellent

Jessi LeeAnn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
An average experience
Average stay - We expected the hide a bed to be made up since we reserved for 5 adults, and it wasn't. The mattress in the hide a bed was terrible. Other beds were comfortable, but narrow for 2 adults - otherwise acceptable. There weren't enough bath towels. Breakfast was good, but only available until 9 am. An average experience.
Stayed 1 night in Jul 2024

10/10 Excellent

Tundi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice spacious rooms located just over a mile to the airport
Stayed 1 night in Jul 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to when in the city. Very comfortable and family friendly.
Stayed 1 night in May 2024

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick stay after flight cancellations at the airport and we were able to get an early check in, it was very quick, and a quick and easy check out. The food was great and just a relaxing experience after a stressful time for us.
Stayed 1 night in Jul 2024

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the airport and the shuttle was quick and easy both to and from. The breakfast was also great in the morning! Lots of options, including an omelette bar with multiple options. One of the best continental breakfasts I’ve seen in a while.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money
Arrived with my family including my infant niece to find out the AC doesn’t work in our room and was only offered a box fan when it was 97° outside! I had to give my niece cold baths just to keep her cool enough to tolerate the room! The maintenance man came into the room and told us that you won’t find any hotel in the northwest with working AC because it doesn’t get that hot in these states, um ABSOLUTELY NOT! Go to the manager to ask whether we can move to a different room and they were fully booked which is understandable, but the only reason I booked here is because my family has come here for over ten years and they’ve always had working AC which is why i booked here so I asked what they were going to compensate since we had to suffer with a box fan all night, and received an attitude back because we booked through hotels.com. The pool was even dirty and slimy, filled with tags and bandaids and garbage because everybody was going in and out desperately trying to keep cool because the rooms were so hot. DO NOT BOOK AT THIS HOTEL. They are not the hotel that they used to be, and we used to BRAG about this hotel. For a hotel with a waterfall in their lobby to not have working AC in their rooms is beyond ridiculous for almost $400 for one night. Save your money and find somewhere else.
Stayed 1 night in Jul 2024