Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Sundeck
8 bars/lounges, 2 poolside bars, swim-up bar
Aerial view
Private beach, white sand, sun-loungers, beach umbrellas
Gazebo

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • On private beach
  • Hot tub
  • Bar
  • Parking included
  • Breakfast included
The price is AU$953
includes taxes & fees
14 Jan - 15 Jan 2025

Explore the area

Map
Lot 59A Freeport, Seawind Key Investments Ltd, Montego Bay, Saint James
  • Freeport Peninsula
    1 min walk
  • Sunset Beach Resort Au Natural Beach
    10 min walk
  • Montego Bay Cruise Ship Terminal
    19 min walk
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    23 min drive

Room options

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 52 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Deal of the Day

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Preferred Club Master Suite Ocean Front Swim-Out

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 108 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Junior Suite Ocean Front Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 52 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Ocean View Swim-Out King

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 52 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 108 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

Preferred Club Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 178 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive. Within steps you'll find Freeport Peninsula and Montego Bay Yacht Club within a 10-minute stroll. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Secrets Spa by Pevonia can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The buffet restaurant, World Cafe, serves international cuisine and is open for breakfast and lunch. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and outdoor tennis court. 7804 square feet (725 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include a casino, free Wi-Fi in public areas and a hot tub. Free full breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 5-property class Montego Bay property, attractions include Montego Bay Cruise Ship Terminal and Doctor's Cave Beach.

What's nearby

  • Freeport Peninsula - 1 min walk
  • Sunset Beach Resort Au Natural Beach - 10 min walk
  • Montego Bay Cruise Ship Terminal - 19 min walk
  • Montego Bay Marine Park - 7 min drive
  • Doctor's Cave Beach - 15 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 23 min drive

Restaurants

  • ‪World Cafe - ‬1 min walk
  • ‪Jerky's Bar and Grill - ‬4 min drive
  • ‪Coco Cafe - ‬1 min walk
  • ‪Montego Bay Yacht Club - ‬12 min walk
  • ‪KFC - ‬5 min drive

About this property

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available.

This 5-star Montego Bay property is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • 7804 sq ft of conference space
  • 725 sq. m of conference space
  • Built in 2010
  • Full breakfast (free)
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers 350 accommodations with MP3 docking stations and DVD players. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. LCD televisions come with premium cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Secrets Spa by Pevonia has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Mountain
  • Himitsu
  • Oceana
  • Portofino
  • World Cafe

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 33 slot machines
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Casino (1,410 square feet of space)
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gaming table
  • Kayaking
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Water skiing
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,804 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

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Frequently asked questions

What is the cancellation policy at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive on 14 Jan 2025 start from AU$953.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is on Jamaica Beaches, which travelers give top marks. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive have a pool?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive.

Is Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive family-friendly?

No, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive serve breakfast?

Yep, free full brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

No, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

No, only service animals are allowed.

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 507 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 120 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 65 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ashante

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 4 nights in Sep 2024

10/10 Excellent

Chyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 4 nights in Sep 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place
Stayed 4 nights in Sep 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

6/10 Okay

Nykenya

Travelled with partner
We had an issue with one room and I feel like they punished us with the next room because we wanted to change. The room was visible not clean
Stayed 2 nights in Sep 2024

10/10 Excellent

Candice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and the property was beautiful.
Stayed 2 nights in Jul 2024

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort was pretty good, the staff was very friendly, the food was ok not the best for a resort of this caliber definitely room for improvement. The ground’s were well maintained and clean. For the price I paid I was expecting a little more than what they offered. More food choices would be appreciated.
Stayed 12 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice and beautiful the beach and the service was amazing!!
Stayed 4 nights in Sep 2024

6/10 Okay

adrian

My first all inclusive was sandals duns river and that experience outclasses this in every way except food. The food here was better
Stayed 5 nights in Sep 2024

10/10 Excellent

Masoud

Stayed 4 nights in Aug 2024

8/10 Good

Ashley S

Stayed 4 nights in Aug 2024

8/10 Good

Annique

Travelled with partner
Liked: Cleanliness
I stayed for two nights at this property to celebrate my husband's birthday. On arrival, we were directed to the lobby which was crowded with minimal seating. If I didnt ask a staff member for assistance we would be standing waiting to check in forever. There were seats provided on the otherside of the lobby but if we had gone no one would have known we were there to check in. Furthermore we were burning up as the ACs in the lobby and main dinning area were not working well. We liked that the property grounds are well manicured, the food was great and the nightly entertainment was excellent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

10/10 Excellent

Dario

Stayed 4 nights in Aug 2024

10/10 Excellent

Dayna Camile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating our Honeymoon. This resort checked every box from the time we arrived until we left. Food was amazing!! The pictures match exactly how it looks online. We rate it 10 stars.
Stayed 4 nights in Aug 2024

10/10 Excellent

Reina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

george deas and Imani

Stayed 3 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Ilkay Zeytin, Lynbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Aug 2024

10/10 Excellent

Latishia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our fourth anniversary here and absolutely no complaints! The staff was very friendly and helpful, Duran was the best!
Stayed 4 nights in Aug 2024

10/10 Excellent

ilse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely resort. There was great restaurants and entertainment. It is a good place for couples. Definitely not for singles wanting to meet singles.
Stayed 5 nights in Jul 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Sophia Catherine de

Travelled with partner
Disliked: Amenities
The property was located within a 20-30 minute drive of the airport which made it perfect for a short stay. However, when we arrived we checked in and were taken to a room. When we unlocked the door the bellman saw that someone else was already staying the room. He took us back to the front desk to change rooms but no one acknowledged anything about us being taken to an already occupied room. The first room we were taken to had a banner on it that said “welcome member” (I assumed because of the hotel VIP perks) but the second room didn’t. We were a little concerned about security after we were given keys to a room that someone was already in. Very few options for lunch. At the front desk they give you a QR code to download an app but they app doesn’t let you sign in and it doesn’t work. Not sure why they had it at all. They told us to order room service on the tablet in the room and that didn’t work either. It took us half an hour to find a towel and staff sent us to opposite sides of the resort just to find one.
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OVERALL GREAT! HOWEVER BRING the BUG spray! I’m a mosquito magnet! I usually never need bug spray at resorts maybe because we had alot of rain did the bugs come out. Maybe the rain was washing away the treatment they spray IDK but we got jacked up! Hotel was nice enough to continue giving me bug spray. The entertainment CHAD away amazing! Junior at the Pool bar great! Kadeen the pool server amazing! Pool life guard super cool! Entire staff was on point at all times. Would definitely come back.
Stayed 5 nights in Aug 2024