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Hilton Garden Inn Providence

3.0 star property
Waterfront hotel with fitness centre and 24-hour business centre

Photo gallery for Hilton Garden Inn Providence

Exterior
Lobby
Reception
Breakfast served
Suite, 1 Bedroom, Non Smoking | Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Parking available
  • Gym
  • Housekeeping
The current price is AU$231
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
220 India St, Providence, RI, 02903
  • India Point Park
    ‪1 min walk‬
  • Brown University
    ‪2 min drive‬
  • Rhode Island Convention Center
    ‪3 min drive‬
  • Providence, RI (PVD-T.F. Green)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Private bathroom
Microwave
Mobile key entry
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living area

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Separate bedroom
Private bathroom
Microwave
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (hearing accessible)

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (hearing accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (bathtub)

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking (bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Harbour View

Room, 2 Queen Beds, Non Smoking, Harbour View

Room, 2 Queen Beds, Non Smoking, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Harbour view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Harbour View

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed, Non Smoking, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (rollin shower)

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking (rollin shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (rollin shower)

In-room safe, desk, free cots/infant beds, rollaway beds

Suite, 1 King Bed, Accessible, Non Smoking (rollin shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Private bathroom
Microwave
Mobile key entry
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (hearing accessible)

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking (hearing accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (hearing accessible)

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible, Non Smoking (hearing accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, free cots/infant beds, rollaway beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Private bathroom
Microwave
Mobile key entry
Laptop-compatible safe
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Harbour View

Room, 1 King Bed with Sofa bed, Non Smoking, Harbour View

Room, 1 King Bed with Sofa bed, Non Smoking, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Sofa bed
Private bathroom
Microwave
Mobile key entry
  • 26 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Omni Providence Hotel

  • Pet-friendly
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, (2444)
The price is AU$274
for 1 room
includes taxes & fees
23 Mar - 24 Mar
Omni Providence Hotel

About the area

Providence

Hilton Garden Inn Providence places you steps from India Point Park and within a 20-minute stroll of East Providence Yacht Club. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include a snack bar/deli, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Places within a 30-minute walk of this 3-property class Fox Point hotel include Brown University and Kennedy Plaza.

What's nearby

  • India Point Park - 1 min walk - 0.0 km
  • Brown University - 2 min drive - 2.4 km
  • Providence Performing Arts Center - 3 min drive - 2.4 km
  • Rhode Island Convention Center - 3 min drive - 3.0 km
  • Amica Mutual Pavilion - 4 min drive - 4.5 km

Getting around

  • Providence Station - 8 min drive
  • Providence, RI (PVD-T.F. Green) - 13 min drive

Restaurants

  • ‪Fellini Pizzeria - ‬11 min walk
  • ‪The Hot Club - ‬13 min walk
  • ‪Al Forno Restaurant - ‬13 min walk
  • ‪Coffee Exchange - ‬10 min walk
  • ‪Pizza Marvin - ‬7 min walk

About this property

Hilton Garden Inn Providence

Waterfront hotel with fitness centre and 24-hour business centre
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room.

Public spaces have free WiFi. Event space at this hotel measures 1052 square feet (98 square metres) and includes conference space. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hilton Garden Inn Providence. Parking is available for a fee.

This 3-star Providence hotel is smoke free.

  • 137 guestrooms or units
  • 6 levels
  • 1052 sq ft of conference space
  • 98 sq. m of conference space
  • Built in 2016
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Providence offers 137 accommodations with laptop-compatible safes and free newspapers. Flat-screen televisions come with pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and fridges can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Gym
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,052 square feet of conference space
  • 24-hour business centre
  • Meeting room

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay films

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 18.95 per person
  • Self-parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Providence Wyndham
Providence Wyndham Garden
Wyndham Garden Hotel Providence
Hilton Garden Providence Hotel
Wyndham Providence
Wyndham Garden Providence Hotel Providence
Wyndham Garden Providence Hotel
Hilton Garden Inn Providence Hotel
Hilton Garden Providence
Hilton Providence Providence
Hilton Garden Inn Providence Hotel
Hilton Garden Inn Providence Providence
Hilton Garden Inn Providence Hotel Providence

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Providence?

Hilton Garden Inn Providence offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Providence?

As of 9 Mar 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Providence on 16 Mar 2025 start from AU$230.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Providence?

Yep, Hilton Garden Inn Providence has a self car park with in/out privileges for USD 15.00 per day.

Are there any beaches close to Hilton Garden Inn Providence?

The closest beach to Hilton Garden Inn Providence is Oakland Beach (14.9 km).

Is Hilton Garden Inn Providence family-friendly?

You bet! With amenities such as an arcade and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hilton Garden Inn Providence is a hit with families.

Does Hilton Garden Inn Providence serve breakfast?

Yep, cooked-to-order brekkie is available weekdays between 6:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Providence?

No, Hilton Garden Inn Providence does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Providence?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn Providence?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Hilton Garden Inn Providence Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 1003 reviews
Rating 8 - Good. 286 out of 1003 reviews
Rating 6 - Okay. 127 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Tanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Emarilix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Judith

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While the facility was clean, and I was delighted that I could check in early, I was disappointed with the shower, I could not figure out how to turn it on, so I had to leave without a shower that I was really looking forward to. That bathroom was identified as accessible for those of us who are older, there was no way to turn on the water that I could determine, called for help, but they were unable to explain to me how to do it.
Stayed 1 night in Nov 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Convenient to highway
Stayed 4 nights in Nov 2024

10/10 Excellent

Sarah

Stayed 1 night in Oct 2024

4/10 Poor

Kristina, Locust Valley

Stayed 1 night in Nov 2024

6/10 Okay

Ari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a decent hotel. Parking is a pain and had to pay even though the hotel is located in a quiet area. Room is SMALL. Barely any space to walk around and in between the beds and furniture. Beds were comfortable and bathroom was above average.
Stayed 1 night in Nov 2024

6/10 Okay

Galen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location. nice, clean room and good service at the front desk
Stayed 1 night in Nov 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service
All in all, a decent place to stay. Negatives: You have to enter gated/paid parking area to park and check-in. Surrounded by interstate so it was a little noisy. Positives: Everything was clean and comfortable. Front desk staff were exceptionally nice and comped my parking to compensate for broken coffee maker.
Stayed 1 night in Nov 2024

10/10 Excellent

Heather R.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was wonderful. I would definitely refer a friend and/or stay again.
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The harbor view room was excellent! And having a spot for a drink and food right next door was a plus
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view from my window directly onto the highway was probably the most depressing of any hotel in which I've ever stayed. Walking home at night after 10 PM through the dark park, past the bodies of unsheltered people--poor things--made me miserable and nervous.
Stayed 1 night in Nov 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Clean. I really don't like having to pay for parking, though.
Stayed 1 night in Nov 2024

6/10 Okay

Lynn

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was much too expensive for what it was. Ordinary hotel, ordinary bathroom, inconvenient to enter and exit.
Stayed 1 night in Nov 2024

10/10 Excellent

bonnie, BRISTOL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and hotel great
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in to the hotel with Yari at the desk. She was very kind and very friendly. I was in town for a funeral and arrived very upset. Her kindness and cheerfulness really lifted my spirits. You have a wonderful employee with excellent customer service skills. She should be promoted and rewarded.
Stayed 1 night in Oct 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for an overnight stay. The location was convenient.
Stayed 1 night in Oct 2024

2/10 Terrible

Gerald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last time.
This was my first time at Hilton Garden Inn in Providence, as my business trip was last minute, and my regular hotel (Graduate by Hilton Providence) had nothing available that night. I assumed that another Hilton hotel would be comparable, considering the fact that the room cost $570, which was considerably more than Graduate ever charged me. I was very wrong. Upon arrival, we could not figure out how to enter the parking lot, as there is multiple entrance bars, and after parking car, we were confused how to enter the hotel, as we were now in the basement. The check-in was simple enough, but upon entering our floor, we discovered our room was not facing the water, as we had booked, but the freeway, and the rear garbage bins. There was a bad smell from the hallway, that continued into the room, pubic hair in the bathtub and beds. The space between beds and counter was not wide enough for 2 people to walk past at the same time. The noise from the freeway all night was too loud for my son to get any sleep. We couldn't wait to leave in the morning, where we were told that the hotel parking lot is not complimentary for guests paying $500+ for the night, but another $15 was expected. Next time, it will only be Graduate hotel again. I will book my trip around finding an available room. Never again.
Stayed 1 night in Oct 2024

8/10 Good

Lakshman

Travelled with family
Liked: Cleanliness, staff & service
By far, the BIGGEST problem with this property was that the hot water was barely above lukewarm. Fortunately, this was still in the fall, not winter. They tried to adjust it, but it made no difference. The water on the sink faucets was also about the same temperature. This means their system doesn't work and you are going to experience the same thing. The hotel should give clear instructions on how one first drives in, because access is controlled by a parking gate. You have to get a parking ticket to get to the entrance. We didn't know that and fumbled around for a while. Also Uber/Lyft drivers don't know that they can take that ticket and NOT have to pay if they exit within 15 minutes. You typically have to get in/out outside the parking area. This was a bit scary after dark, since the property is fairly isolated and the place where you wait isn't well lit. On the plus side, the staff were absolutely great and were helpful. Besides, they did dispatch someone to try to fix the hot water problem and the person left a note on what was done - way better than a typical hotel response.
Stayed 3 nights in Oct 2024