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Banyan Tree Puebla

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Banyan Tree Puebla

Exterior
Serenity Suite | View from room
Outdoor pool, pool umbrellas, pool loungers
Lobby
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Breakfast available
  • Pet-friendly
The current price is AU$277
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Puebla Convention Center
    ‪7 min walk‬
  • Zócalo de Puebla
    ‪14 min walk‬
  • Puebla Cathedral
    ‪20 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪39 min drive‬

Room options

View all photos for Urban Bliss

Premium bedding, pillow-top beds, minibar, in-room safe

Urban Bliss

Highlights

Air conditioning
Heating
Dining table
TV
Pillow-top bed
Blackout curtains
Premium bedding
Separate bedroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite

Bliss Suite

Highlights

Air conditioning
Heating
Dining table
TV
Pillow-top bed
Blackout curtains
Premium bedding
Separate bedroom
  • 93 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Suite

Serenity Suite

Serenity Suite

Highlights

Separate dining area
Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Blackout curtains
Premium bedding
  • 116 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double

Urban Room Double

Highlights

Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Harmony Suite

Harmony Suite

Harmony Suite

Highlights

Separate dining area
Air conditioning
Heating
Dining table
TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 210 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King

Urban Room King

Highlights

Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Junior Suite

Bliss Junior Suite

Bliss Junior Suite

Highlights

Air conditioning
Heating
Dining table
TV
Pillow-top bed
Blackout curtains
Premium bedding
Separate bedroom
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double

Urban Junior Suite Double

Highlights

Air conditioning
Heating
Free cots/infant beds
Dining table
TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Junior Suite King

Urban Junior Suite King

Urban Junior Suite King

Highlights

Air conditioning
Heating
Dining table
TV
Pillow-top bed
Blackout curtains
Premium bedding
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Puebla

A luxury stay in the heart of Puebla awaits you at Banyan Tree Puebla. Within a 20-minute stroll, you'll find popular places like Zócalo de Puebla and Puebla Cathedral. Highlights at this family-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Banyan Tree Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and mani/pedis. The restaurant, Pasquinel Bistrot, is open for breakfast and dinner. Bar Los Lavaderos is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Local cuisine breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Puebla Historic Center hotel include Cuauhtemoc Stadium and Angelopolis Commercial Center.

What's nearby

  • Puebla Convention Center - 7 min walk - 0.6 km
  • Zócalo de Puebla - 14 min walk - 1.2 km
  • Fort Loreto - 20 min walk - 1.7 km
  • Puebla Cathedral - 20 min walk - 1.7 km
  • Centro Expositor - 6 min drive - 3.4 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 39 min drive

Restaurants

  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪El Ranchito - ‬1 min walk
  • ‪El Desayunador - ‬4 min walk
  • ‪La Reunión de las Huertas - ‬6 min walk
  • ‪Café Rentoy - ‬6 min walk

About this property

Banyan Tree Puebla

Luxury hotel with 3 restaurants and full-service spa
Banyan Tree Puebla offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4951 square feet (460 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Banyan Tree Puebla. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Puebla hotel is smoke free.

  • 78 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 4951 sq ft of conference space
  • 460 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Banyan Tree Puebla offers 78 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: MXN 800 for adults and MXN 800 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello-proximame

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 01 July to 31 August:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

  • Pets: MXN 1260 per pet, per day
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 1000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MXN 800 for adults and from MXN 800 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

What is the cancellation policy at Banyan Tree Puebla?

Banyan Tree Puebla offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Banyan Tree Puebla?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on 7 Apr 2025 start from AU$277.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Banyan Tree Puebla?

Yep, Banyan Tree Puebla has valet parking for MXN 220.00 per day.

Is there a spa on site at Banyan Tree Puebla?

Yep, Banyan Tree Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Banyan Tree Puebla have a pool?

Banyan Tree Puebla has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Banyan Tree Puebla?

Banyan Tree Puebla features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and espresso makers.

Is Banyan Tree Puebla family-friendly?

You bet! With amenities such as babysitting services and a deli, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Banyan Tree Puebla is a hit with families.

Does Banyan Tree Puebla serve breakfast?

Yep, local cuisine brekkie is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Banyan Tree Puebla?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Banyan Tree Puebla?

Yep, you can grab a meal at Banyan Tree Puebla's onsite restaurant that serves breakfast and dinner.The bar is closed seasonally each year from July 01 until August 31.

What time are check-in & check-out at Banyan Tree Puebla?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Banyan Tree Puebla?

Furry friends are welcome at Banyan Tree Puebla, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 437 out of 586 reviews
Rating 8 - Good. 85 out of 586 reviews
Rating 6 - Okay. 29 out of 586 reviews
Rating 4 - Poor. 20 out of 586 reviews
Rating 2 - Terrible. 15 out of 586 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Julian

Travelled with family
Disappointed Stay at Banyan Tree Puebla
Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.
Stayed 3 nights in Dec 2024

10/10 Excellent

Arun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024

10/10 Excellent

Santiago, BOGOTA

Stayed 1 night in Nov 2024

10/10 Excellent

Leoncio

Stayed 2 nights in Nov 2024

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property restoration. Garden view from the restaurant is phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2024

10/10 Excellent

Melanie

Stayed 2 nights in Oct 2024

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fácil check in y check out, terraza con vista muy bonita, cuartos espaciosos y comodos
Stayed 1 night in Oct 2024

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Banyan Tree Puebla. The staff were great and treated us with so much kindness. There was so many restaurants, shopping and touristy things to do just walking distance from the hotel. The hotel in general was so clean and well kept. We love to come back again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Maira

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Not only did our room get downgraded, they did the very minimum to fix the issue. Ontop of that they didn’t honor the “VIP” perks to staying there. They gave our room to a wedding guest to left their belongings in our room. They didn’t even attempt to clean the room properly before giving us the room with their wedding invitations and bags. We were treated like second class citizens. I would NOT recommend this hotel. Ontop of that service American hotel guests were loud and obnoxious drunk in the hallways at midnight. I’m disgusted with the treatment we received and the fact that our room was downgraded from what we paid and were asked to pay $200 dollars to try to upgrade the room, even though they’re the ones who made the mistake and giving away our room!!
Stayed 1 night in Oct 2024

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home. Accommodations we perfect. The only thing I would add is a full length mirror in the room
Stayed 3 nights in Aug 2024

10/10 Excellent

Philippe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sylvester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Noel

Stayed 1 night in Jul 2024

10/10 Excellent

Gale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Oriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

ALEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to Puebla after seeing this property a couple of years ago. Staff are best of all
Stayed 4 nights in Jun 2024

10/10 Excellent

Gonzalo

Stayed 3 nights in Jun 2024