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Hotel Casa De La Palma

3.5 star property
Historic hotel in Puebla with a 24-hour front desk

Photo gallery for Hotel Casa De La Palma

Interior
Balcony
Deluxe Double Room
Suite, 1 King Bed, Balcony
Check-in/check-out kiosk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
The current price is AU$88
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪4 min walk‬
  • Puebla Cathedral
    ‪7 min walk‬
  • Puebla Convention Center
    ‪8 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪43 min drive‬

Room options

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Memory foam bed
Fan
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Individually furnished
Individually decorated
HDTV
Memory foam bed
Fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Fan
3 bedrooms
Memory foam bed
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
HDTV
Memory foam bed
2 bedrooms
Private bathroom
Hairdryer
Cable channels
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Quadruple Room

Junior Quadruple Room

Junior Quadruple Room

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Memory foam bed
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony

Quadruple Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
HDTV
Memory foam bed
2 bedrooms
Private bathroom
Hairdryer
  • City view
  • Sleeps 4
  • 2 King Beds

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The price is AU$84
for 1 room
includes taxes & fees
20 Mar - 21 Mar
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About the area

Puebla

Hotel Casa De La Palma puts you in the heart of Puebla, within just a 10-minute stroll of popular attractions like Zócalo de Puebla and Puebla Cathedral. Highlights at this historic hotel include free in-room WiFi. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and express check-in. Other amenities include coffee/tea in a common area, express check-out and dry cleaning/laundry services. There's also extended parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 3.5-property class Puebla Historic Center hotel include Cuauhtemoc Stadium and Centro Expositor.

What's nearby

  • Zócalo de Puebla - 4 min walk - 0.4 km
  • Puebla Cathedral - 7 min walk - 0.6 km
  • Puebla Convention Center - 8 min walk - 0.7 km
  • Fort Loreto - 6 min drive - 3.3 km
  • Centro Expositor - 8 min drive - 4.7 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 11 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪La Casa del Mendrugo - ‬1 min walk
  • ‪Cemitas y Tortas la Poblanita - ‬2 min walk
  • ‪La Berenjena - ‬1 min walk
  • ‪Café & Tocino - ‬4 min walk
  • ‪La Zanahoria - ‬2 min walk

About this property

Hotel Casa De La Palma

Historic hotel in Puebla with a 24-hour front desk
Hotel Casa De La Palma offers its guests multilingual staff, tour/ticket assistance, and coffee/tea in common area. WiFi is free in public spaces. An area shuttle within 200 km is available for a fee. The historic Hotel Casa De La Palma also features dry cleaning/laundry services, express check-in, and express check-out.

This 3.5-star Puebla hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 3 levels
  • Built in 1715
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Tour and ticket information
  • Bellhop
  • No smoking on site
  • 1 conference room
Hotel Casa De La Palma offers 16 accommodations, which are accessible via exterior corridors and feature a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 36-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (MXN 150 per day)
  • Area shuttle (surcharge) up to 200 km
  • Extended parking on site (MXN 150 per night)
  • Limited on-site parking

Food and drink

  • Coffee and tea in common areas

Restaurants on site

  • Restaurante HCP

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400 per day.
  • Cots (infant beds) are available for MXN 400 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: MXN 150 per night
  • Nearby parking fee: MXN 150 per day (98 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 400 per day
  • Rollaway bed fee: MXN 400 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 15 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Palma Puebla
Hotel Casa Palma
Hotel Casa Palma Puebla
Casa De La Palma Hotel Puebla
Hotel Casa De La Palma Hotel
Hotel Casa De La Palma Puebla
Hotel Casa De La Palma Hotel Puebla

Frequently asked questions

What is the cancellation policy at Hotel Casa De La Palma?

Hotel Casa De La Palma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Casa De La Palma?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Casa De La Palma on 9 Mar 2025 start from AU$87.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Casa De La Palma?

Yep, Hotel Casa De La Palma has extended parking for MXN 150 per night. Onsite parking is limited.

Is there a free airport shuttle available at Hotel Casa De La Palma?

No, Hotel Casa De La Palma does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Casa De La Palma?

Check-in begins at 3 PM. Check-out time is noon.

Hotel Casa De La Palma Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 116 reviews
Rating 8 - Good. 37 out of 116 reviews
Rating 6 - Okay. 15 out of 116 reviews
Rating 4 - Poor. 9 out of 116 reviews
Rating 2 - Terrible. 4 out of 116 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kuan

Stayed 2 nights in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Marten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

ARELI

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice antique place, love it!
Stayed 1 night in Jul 2024

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

MARIA

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 2 nights in Jun 2024

2/10 Terrible

Rosie, Burien

Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Nodir, Arlington

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Valerie

Stayed 2 nights in Jan 2024

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023

4/10 Poor

Alejandro

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023

8/10 Good

Gail, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023

10/10 Excellent

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2022

10/10 Excellent

SCARLETT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing, this hotel is perfect and full of old charm. I think next time i will book for at least 10 days...this hotel helped me fall in love with Puebla and i cant wait to return...i do wish the rooms where all listed on the hotels site so you knew which one you were actually getting so do your homework or call ahead
Stayed 2 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is for the traveler who wants to have a taste of the traditional architecture and the flavor of the old city in their living situation. The rooms are large, comfortable and full of character. The hotel has all the problems of a 300 year old property, but the staff is committed to keeping the hotel in good order. If you want to have an experience that is just like any other chain hotel go somewhere else. But if you want a real Puebla location this is it.
Stayed 2 nights in Sep 2021

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming and covid conscious. Great value.
Stayed 1 night in Sep 2021

4/10 Poor

Lorena

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020