2/10 Terrible
Pepper
Travelled with family
27 Aug 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked and paid room for my son and my friend. Friend was arriving late. Was told he could check in when he arrived. When he arrived at 12:30 am from driving all evening the "manager" on staff would not allow him to check into his room. He gave the guy my name and his name bcs he wasn't sure who I put the room under and showed his id.The room was under his name not mine. After about 5 minutes my friend got frustrated with the guy bcs he was making the check in process difficult. The clerk then proceeded to tell him he needed to leave the hotel. He didnt get to check in to his room nor stay in a room I already paid for. I have NO idea why he couldn't pull up the room.
This morning the same clerk refused to connect me to my sons room bcs we were not able to get thro to him on his phone. It was urgent that we got ahold of him. We didn't know his room # so couldn't request it. The attendant refused to give me his room # or connect me to his room bcs I needed to show my id.The room was under my name and I paid for the room. I told him I could give him all my info as well as the cc to prove who I was. He refused. After 10 minutes I asked if he could call my sons room and give him a message and he said he could do that. Why not tell me that before I lost my mind??
I usually can deal with difficult people but this one sent me through the roof. If you want to get your patience tested go right ahead and stay here. Otherwis I would stay at the hotel right next door to them!
Pepper
Stayed 1 night in Aug 2024