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Hotel Botanico & The Oriental Spa Garden

5.0 star property
Luxury hotel with 4 restaurants and 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Botanico & The Oriental Spa Garden

Suite (Queen Sirikit of Thailand)
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
Suite (Michael Jackson)
Property amenity
Presidential Suite (Penthouse)

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Breakfast included
  • Hot tub
  • Parking included
The price is AU$701
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
Avenida Richard Yeoward, 1, Puerto de la Cruz, Tenerife, 38400
  • Botanical Gardens
    2 min walk
  • La Paz Lookout
    7 min walk
  • Martianez Shopping Centre
    13 min walk
  • Tenerife (TFS-Tenerife South)
    57 min drive

Room options

View all photos for Junior Suite, Ocean View (Ambassador)

Down duvets, minibar, in-room safe, desk

Junior Suite, Ocean View (Ambassador)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Senator Teide view)

Suite (Senator Teide view)

Suite (Senator Teide view)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (Senator)

Down duvets, minibar, in-room safe, desk

Suite, Ocean View (Senator)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Penthouse (Double)

Down duvets, minibar, in-room safe, desk

Penthouse (Double)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Queen Sirikit of Thailand)

Suite (Queen Sirikit of Thailand)

Suite (Queen Sirikit of Thailand)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Penthouse)

Presidential Suite (Penthouse)

Presidential Suite (Penthouse)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 1 King Bed OR 2 Single Beds

View all photos for Suite (Penthouse)

Down duvets, minibar, in-room safe, desk

Suite (Penthouse)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Teide View)

Down duvets, minibar, in-room safe, desk

Deluxe Room (Teide View)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Ocean View

Down duvets, minibar, in-room safe, desk

Deluxe Room, Ocean View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room (Spa View)

Down duvets, minibar, in-room safe, desk

Deluxe Double Room (Spa View)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room (Teide View)

Superior Room (Teide View)

Superior Room (Teide View)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room, Ocean View

Superior Double Room, Ocean View

Superior Double Room, Ocean View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Blackout curtains
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Garden View (Ambassador)

Down duvets, minibar, in-room safe, desk

Junior Suite, Garden View (Ambassador)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Michael Jackson)

Suite (Michael Jackson)

Suite (Michael Jackson)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 2 Bedrooms (Penthouse)

Suite, 2 Bedrooms (Penthouse)

Suite, 2 Bedrooms (Penthouse)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
HDTV
Down duvet
2 bedrooms
Blackout curtains
  • Sleeps 4
  • 1 King Bed

Similar properties

Pool

Hotel Las Aguilas Tenerife, Affiliated by Melia

Pool
Breakfast included
All-inclusive
Kids pool
4.3 out of 5, Excellent, (121)
The price is AU$169
for 1 night
includes taxes & fees
7 Jan - 8 Jan
Hotel Las Aguilas Tenerife, Affiliated by Melia

About the area

Puerto de la Cruz

A luxury stay in Puerto de la Cruz awaits you at Hotel Botanico & The Oriental Spa Garden. Within a 5-minute stroll you'll find Botanical Gardens and San Telmo Promenade within a 15-minute walk. Highlights at this family-friendly hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Oriental Spa Garden can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, The Oriental, serves Asian cuisine and is open for dinner. Bar Hall is the hotel's own lobby lounge. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. 16162 square feet (1502 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. Free buffet breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free area shuttle. .Sights within a 20-minute walk of this 5-property class Puerto de la Cruz hotel include Tenerife Beaches and Lago Martianez Swimming Pools.

What's nearby

  • Botanical Gardens - 2 min walk
  • Lago Martianez Swimming Pools - 18 min walk
  • Taoro Park - 3 min drive
  • Plaza del Charco - 4 min drive
  • Loro Park - 5 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 57 min drive

Restaurants

  • ‪Bar el Camino - ‬10 min walk
  • ‪Hotel Teide Mar - ‬5 min walk
  • ‪Zicatela - ‬13 min walk
  • ‪Apricot - ‬7 min walk
  • ‪Cafeteria Mini Golf - ‬4 min walk

About this property

Hotel Botanico & The Oriental Spa Garden

Luxury hotel with 4 restaurants and 3 outdoor pools
Hotel Botanico & The Oriental Spa Garden offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 16162 square feet (1502 square metres) and includes conference space. A children's pool, a sauna, and a rooftop terrace are also featured at the luxury Hotel Botanico & The Oriental Spa Garden. A free area shuttle within 2 km is available. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto de la Cruz hotel.

  • 1 building
  • 241 guestrooms or units
  • 5 levels
  • 4 dining venues
  • Conference rooms
  • 16162 sq ft of conference space
  • 1502 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Botanico & The Oriental Spa Garden offers 241 accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets. 55-inch Smart televisions come with satellite channels and Netflix. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Oriental Spa Garden has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 2 km
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Hall
  • Il Pappagallo
  • Palmera Real
  • The Oriental

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Health club
  • Library
  • Piano
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,162 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 187 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Botanico Puerto de la Cruz
Hotel Botanico Puerto de la Cruz
Hotel Botanico Tenerife
Botanico
Hotel Botanico And The Oriental Spa Garden
Botanico & The Oriental Spa
Hotel Botanico The Oriental Spa Garden
Hotel Botanico & The Oriental Spa Garden Hotel
Hotel Botanico & The Oriental Spa Garden Puerto de la Cruz
Hotel Botanico & The Oriental Spa Garden Hotel Puerto de la Cruz

Frequently asked questions

What is the cancellation policy at Hotel Botanico & The Oriental Spa Garden?

Hotel Botanico & The Oriental Spa Garden offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Botanico & The Oriental Spa Garden?

As of 24 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Botanico & The Oriental Spa Garden on 7 Jan 2025 start from AU$700.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Botanico & The Oriental Spa Garden?

Yep, Hotel Botanico & The Oriental Spa Garden has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Hotel Botanico & The Oriental Spa Garden?

Yep, Hotel Botanico & The Oriental Spa Garden is a short 16-minute walk from Tenerife Beaches. Fun beach activities include body boarding and parasailing.

Is there a spa on site at Hotel Botanico & The Oriental Spa Garden?

Yep, The Oriental Spa Garden is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Botanico & The Oriental Spa Garden have a pool?

Hotel Botanico & The Oriental Spa Garden has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Botanico & The Oriental Spa Garden?

Hotel Botanico & The Oriental Spa Garden features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with 24-hour room service and espresso makers.

What makes Hotel Botanico & The Oriental Spa Garden a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Botanico & The Oriental Spa Garden.

Is Hotel Botanico & The Oriental Spa Garden family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Hotel Botanico & The Oriental Spa Garden is a hit with families.

Does Hotel Botanico & The Oriental Spa Garden serve breakfast?

Sure does, complimentary buffet brekkie is offered weekdays from 7:30 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Botanico & The Oriental Spa Garden?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Botanico & The Oriental Spa Garden?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Botanico & The Oriental Spa Garden?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Botanico & The Oriental Spa Garden?

Dogs are welcome at Hotel Botanico & The Oriental Spa Garden, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 8 kg per pet.

Hotel Botanico & The Oriental Spa Garden Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 461 out of 575 reviews" "
Rating 8 - Good. 80 out of 575 reviews" "
Rating 6 - Okay. 22 out of 575 reviews" "
Rating 4 - Poor. 3 out of 575 reviews" "
Rating 2 - Terrible. 9 out of 575 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Wade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great attention to detail. Very accommodating. Not the best for kids due the limited options. But for a couple it will be excellent. I wish the Spa was included. But breakfast every morning was great. The food at the bar was okay. Limited on options in my opinion. We did have issue with some reservations but they were understanding.
Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel belle et classe, avec personnel charmant.
Stayed 10 nights in Sep 2024

10/10 Excellent

Amy

Stayed 6 nights in Aug 2024

6/10 Okay

Maryam

Stayed 3 nights in Aug 2024

6/10 Okay

Tonny

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

PEDRO, KEW GARDENS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. The spa wow incredible. The peaceful and quiet place. The staff super excellent and the restaurant
Stayed 7 nights in Aug 2024

10/10 Excellent

Baljinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely 5 star hotel, staff was fantastic, it was the perfect location for our base. Plus we enjoyed the Spa facilities.
Stayed 7 nights in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fantastic staff . A couple of km walk downhill into town. It is a big hill back which was ok for us to walk but you may need a taxi which apparently are cheap. The spa is lovely but might need a little work doing on the spa rooms.
Stayed 10 nights in Jul 2024

10/10 Excellent

MOHAMMED, Old Bridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! I can’t fault Hotel Botanico for anything. Beautiful and well-maintained gardens. The spa is wonderful and included in the price. Live entertainment at night. I can’t ask for anything more. If you’re in the area, do yourself a favor and book at least one night in Hotel Botanico
Stayed 1 night in Jun 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
We went as a family of 3. The room was very good, very clean and offer enough space for a toddler to be comfortable. The service is amazing and the restaurant really really good... A bit expensive but definitly worth it. The gardens are really nice too. We really had a wonderful time.
Stayed 6 nights in May 2024

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this hotel, and it's no wonder it's considered one of the best on the island. The attention to detail was stunning, from the spacious rooms with comfy beds and balconies overlooking the pool, gardens, or Mount Teide, to their amazing jellyfish tank and collection of colourful parrots. The breakfast buffet was extensive, and while dinner offered a delicious a la carte menu with generous portions, vegans/vegetarians might find the options a bit limited after a few days. Their spa facilities were wonderful and thanks to their babysitting service we were able to enjoy a couple of hours in the spa. The staff was very helpful and willing to assist with any requests to ensure we had a relaxing stay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kristjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel and garden. Excellent service and food. I had pain in soles of the feet but became much better with reflexology at the spa. Without asking I got a free upgrade to an ambassador suite and a bottle of very good red wine.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Stayed 3 nights in Apr 2024

8/10 Good

Arabella

Stayed 7 nights in Apr 2024

10/10 Excellent

Juan Manuel

Stayed 1 night in Apr 2024

10/10 Excellent

Michael, London

Stayed 4 nights in Mar 2024

10/10 Excellent

Haeyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was excellent and nice restaurants.
Stayed 4 nights in Feb 2024

10/10 Excellent

Esther Bettina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa services were simply excellent
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the room, spa and pools
We enjoyed it. Tip: If u book a seaview room, get the top floor because the car park belowv can be noisy. Also, not real vegetarian friendly.
Stayed 6 nights in Feb 2024

10/10 Excellent

Jacqueline, Rushall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understated excellence - a calm and welcoming hotel
Stayed 5 nights in Feb 2024

10/10 Excellent

Jaspal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very welcoming great experience
Stayed 4 nights in Feb 2024

6/10 Okay

Matt

Liked: Cleanliness, staff & service, room comfort
Probably was at the top of its game 20 years ago
Staff excellent, pool and gardens also great. It’s a good quality hotel but needs a re-furb, magnolia walls, pictures in room faded, furniture dated, issues with shower. Bed very comfortable, large room. Little soundproofing through inter-connecting doors. Breakfast a bit disappointing - same buffet every day. Poor coffee out of the machines - no excuse for that. Didn’t eat in the restaurants due to pointless dress code.
Stayed 7 nights in Feb 2024

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in a relaxed but excellent hotel
Stayed 7 nights in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and staff
Stayed 12 nights in Jan 2024