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Hotel Las Aguilas Tenerife, Affiliated by Melia

4.0 star property
Family-friendly hotel with 2 restaurants and 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Las Aguilas Tenerife, Affiliated by Melia

2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Premium Suite | View from room
1 bedroom, desk, free WiFi, bed sheets
Premium Suite | Living area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Parking included
  • Gym
The price is AU$140
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
Calle Doctor Barajas 19, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • Taoro Park
    3 min drive
  • Rikarepa
    10 min walk
  • Chimisay
    26 min drive
  • Tenerife (TFS-Tenerife South)
    67 min drive

Room options

View all photos for Standard Single Room

1 bedroom, desk, free WiFi, bed sheets

Standard Single Room

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 58 sq m
  • Mountain view
  • Sleeps 1
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Sea View (4+2)

1 bedroom, desk, free WiFi, bed sheets

Suite, 2 Bedrooms, Sea View (4+2)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
2 bedrooms
Sofa bed - single
  • 70 sq m
  • Sea view
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite, Sea View (2+2)

1 bedroom, desk, free WiFi, bed sheets

Suite, Sea View (2+2)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Sofa bed - single
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, Sea View

1 bedroom, desk, free WiFi, bed sheets

Suite, Sea View

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Sofa bed - single
  • 58 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, Sea View (3+1)

1 bedroom, desk, free WiFi, bed sheets

Suite, Sea View (3+1)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Sofa bed - single
  • Sea view
  • Sleeps 4
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, Ground Floor

1 bedroom, desk, free WiFi, bed sheets

Suite, Ground Floor

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 58 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms, Mountain View

Flat-screen TV

Suite, 2 Bedrooms, Mountain View

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
2 bedrooms
Sofa bed - single
  • 70 sq m
  • Mountain view
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Suite, Sea View (2+1)

1 bedroom, desk, free WiFi, bed sheets

Suite, Sea View (2+1)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Sofa bed - single
  • 58 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, Mountain View

Flat-screen TV

Suite, Mountain View

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Hairdryer
  • 58 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Sea View

1 bedroom, desk, free WiFi, bed sheets

Suite, 2 Bedrooms, Sea View

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
2 bedrooms
Sofa bed - single
  • 70 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Premium Suite

Premium Suite | Living area

Premium Suite

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Mountain View (4+2)

Flat-screen TV

Suite, 2 Bedrooms, Mountain View (4+2)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
2 bedrooms
Sofa bed - single
  • 70 sq m
  • Mountain view
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

Similar properties

Front of property

Precise Resort Tenerife

Pool
Kids pool
Free WiFi
Restaurant
4.0 out of 5, Very good, (301)
The price is AU$302
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Precise Resort Tenerife

About the area

Puerto de la Cruz

A family-friendly stay in Puerto de la Cruz awaits you at Hotel Las Aguilas Tenerife, Affiliated by Melia. You'll be 2.2 km (1.4 mi) from Taoro Park and 2.7 km (1.7 mi) from Garden Beach. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and free buffet breakfast. .The buffet restaurant, Restaurante Bufet Amaltea, serves international cuisine and is open for breakfast and dinner. Vulcano Show Bar is the hotel's own bar. Enjoy the free kids' club, 24-hour gym, outdoor tennis court and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also free self parking, along with the convenience of an area shuttle. .Places within a 30-minute drive of this 4-property class Puerto de la Cruz hotel include Dock of Puerto de la Cruz and Cathedral of San Cristobal de La Laguna.

What's nearby

  • Taoro Park - 3 min drive
  • Garden Beach - 5 min drive
  • Loro Park - 5 min drive
  • Plaza del Charco - 6 min drive
  • Lago Martianez Swimming Pools - 6 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 26 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Restaurante-Pizzeria Don Camilo - ‬6 min drive
  • ‪Foster's Hollywood el Trompo - ‬20 min walk
  • ‪Restaurante los Asadores - ‬13 min walk
  • ‪El Rincón de Sandiego - ‬4 min drive

About this property

Hotel Las Aguilas Tenerife, Affiliated by Melia

Family-friendly hotel with 2 restaurants and 2 outdoor pools
Some rates at Hotel Las Aguilas Tenerife, Affiliated by Melia are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Las Aguilas Tenerife, Affiliated by Melia offers its guests 2 outdoor swimming pools, an outdoor tennis court, a 24-hour fitness centre, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, a complimentary children's club, and a vending machine are also featured at the family-friendly Hotel Las Aguilas Tenerife, Affiliated by Melia. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 216 guestrooms or units
  • 2 dining venues
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Hotel Las Aguilas Tenerife, Affiliated by Melia offers 216 air-conditioned accommodations with a hairdryer and free toiletries. Rooms open to balconies or patios. Accommodation at this 4-star hotel has kitchenettes with fridges.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions come with satellite channels. Housekeeping is provided on a daily basis.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bistro Aquila Ristorante
  • Restaurante Bufet Amaltea
  • Vulcano Show Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Kitchenette
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a smart-casual dress code in all restaurants, which includes long trousers for men and long-sleeve shirts. Swimming costumes and wet clothing are not permitted.
Half board rate plans do not include drinks with dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A kitchen/kitchenette is available for an additional fee
  • In-room safe fee: EUR 2.20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Las Aguilas
Hotel Las Aguilas Puerto De La Cruz
Las Aguilas Puerto De La Cruz
Hotel Las Aguilas Puerto de la Cruz
Las Aguilas Puerto de la Cruz
Las Aguilas
Hotel Hotel Las Aguilas Puerto de la Cruz
Puerto de la Cruz Hotel Las Aguilas Hotel
Hotel Hotel Las Aguilas
Las Aguilas Puerto De La Cruz

Frequently asked questions

What is the cancellation policy at Hotel Las Aguilas Tenerife, Affiliated by Melia?

Hotel Las Aguilas Tenerife, Affiliated by Melia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Las Aguilas Tenerife, Affiliated by Melia?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Las Aguilas Tenerife, Affiliated by Melia on 23 Dec 2024 start from AU$140.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Las Aguilas Tenerife, Affiliated by Melia?

Yep, Hotel Las Aguilas Tenerife, Affiliated by Melia has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Las Aguilas Tenerife, Affiliated by Melia?

The closest beach to Hotel Las Aguilas Tenerife, Affiliated by Melia is Garden Beach (2 km).

Does Hotel Las Aguilas Tenerife, Affiliated by Melia have a pool?

Hotel Las Aguilas Tenerife, Affiliated by Melia has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Hotel Las Aguilas Tenerife, Affiliated by Melia a romantic place to stay?

Ocean-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Las Aguilas Tenerife, Affiliated by Melia.

Is Hotel Las Aguilas Tenerife, Affiliated by Melia family-friendly?

You bet! With amenities such as a free children's club, a children's pool and laundry facilities, it's no surprise that Hotel Las Aguilas Tenerife, Affiliated by Melia is a hit with families.

Does Hotel Las Aguilas Tenerife, Affiliated by Melia serve breakfast?

Yep, complimentary buffet breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Las Aguilas Tenerife, Affiliated by Melia?

No, Hotel Las Aguilas Tenerife, Affiliated by Melia does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Las Aguilas Tenerife, Affiliated by Melia?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Las Aguilas Tenerife, Affiliated by Melia?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Las Aguilas Tenerife, Affiliated by Melia?

No, pets are not allowed.

Hotel Las Aguilas Tenerife, Affiliated by Melia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 121 reviews" "
Rating 8 - Good. 47 out of 121 reviews" "
Rating 6 - Okay. 11 out of 121 reviews" "
Rating 4 - Poor. 0 out of 121 reviews" "
Rating 2 - Terrible. 4 out of 121 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jermaine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed in a MELIA before, in particular the Ibiza one. If you have stayed in a MELIA, you expect quality. Unfortunately, the one in Tenerife North has fallen short during my 24 hours in the north. My family and I have a property in the South and thought it would be nice to have a change of scenery. After spending the last 10 years visiting the South, we thought it would be nice to enjoy the North. The welcome reception is lovely, and the venue from the outside looks like you are staying at a prestigious hotel. The things that let it down (photos attached): 1. Wires hanging off of the fuse spur, therefore the aircon unit doesn’t work. 2. Peeling cupboard ends. 3. Lock on the bathroom door is missing. 4. Safe doesn’t work. 5. Wardrobe is falling apart. 6. Shower head adjuster is broken. 7. Fridge mould In short, the room we were given looks tired and is in much need of refurbishment. There is a saying in England: it’s the kind of room you need to wipe your feet on the way out! To say I paid £110 (€130) for one night, when I could have stayed in the centre for a lot less and nice looking rooms (photos) I have been well and truly ripped off.
Stayed 1 night in Jul 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at the Hotel Las Aguilas. The room (truly a small apartment) was fantastic, and the staff was truly next level. Super happy with our stay and looking forward to coming back!
Stayed 9 nights in Jun 2024

10/10 Excellent

Kathy

Stayed 2 nights in Jun 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel surroundings are amazing, views are stunning. The food you can find something to eat but would get tiring if you were to eat there all week. The hotel is spotless, the rooms could do with a little updating the furniture looks tired and worn. But i would recommend the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

OY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilitation and response by hotel team are excellent. Our request was fulfilled immediately. Thanks for all. Comfort and food variety are also great.
Stayed 5 nights in Feb 2024

10/10 Excellent

Javier

Perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed 3 weeks in a sea view suite. Room was spacious with great views. Housekeeping throughout the hotel is first class and the hotel grounds are well maintained. We were on half board, the food was standard buffet fare on a par with most 4 star hotels I've stayed in. My only complaint would be that the hotel allows smoking in the outside dining area (is that even legal these days?). Would I book a stay again....absolutely.
Stayed 7 nights in Jan 2024

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in lovely setting but a car necessary as quite far away from local amenities. Booked a sea view suite with kitchenette but hotel does not provide anything to use it !! Not even a kettle and chargess additional costs for use of kettle, room safe and yo have a kitchen pack which is a negative as 5euro a day for a kettle ! Otherwise great stay apart from people being allowed to smoke in outside terrace dining arewa.not great when you are eating and children eatig.
Stayed 7 nights in Jan 2024

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a beautiful location with commanding 360 views. The grounds are extensive and beautifully kept. Car is advised as hotel a little out of the way from easily accessed shops although there is a free hotel shuttle bus to the local port.Rooms a good size and staff very friendly.
Stayed 7 nights in Jan 2024

10/10 Excellent

Marya, London

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient staff, welcoming reception, clean rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is just great with nice and unobstructed views on both the ocean and Teide. The hotel itself looks a bit outdated and seems to have its great days back in the 90's but do not be put back by this as everything else including staff and food makes this up.
Stayed 11 nights in Apr 2023

10/10 Excellent

Carolina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 5 nights in Mar 2023

8/10 Good

Lijun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was large and comfort able,nice clean enough. But the friger is half broken and making the noise during night. There was no kettle in the room and rubbish bin in the living room. These two should be easily fixed. On a whole we like the hotel very much.
Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located on a steep hill and is more suitable for people with transport or fit to walk.
Stayed 8 nights in Dec 2022

10/10 Excellent

Amena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing View Hotel
The hotel is located in the high position so you will see 360 view of mountain and sea. If you book an ocean view suite, the view from bacony is amazing. You are able to see both mountain and sea when you sit by window or at balcony. I highly recommend this hotel.
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is very big with a kitchen but it was not equipped with anything. Big balcony. Breakfast and dinner are okay.
Stayed 4 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar staff particularly helpful. Great location for view.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel that inaccessibility issues should be made more obvious
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2019

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10!
Hotel Las Aguilas was everything we could of hoped for! Clean, perfectly positioned for access to the north and south, beautifully maintained and the staff were lovely! Highly recommend.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I love the placement and the staff hospitality was remarkable
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
hotel las aquilas
location of this hotel is fab the quality of service is excellent too. The communal and garden areas are exceptionaland well maintained. It is recomended to take half board, as there is nothing in the immediate vacinity but the hotel food is wonderful and has many varieties to suit all tastes. However the rooms, all be it large are not that comfortable and there is a kitchen area which is of no use and has no self catering facilities, this area could be put to better use, however the overall experience was good and i would consider returning to this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No puedes controlar el aire acondicionado.....
Lo mejor del hotel es el servicio, la atencion de los empleados. El bufet de desayuno es espectacular. Lo que nunca esperas de un hotel así, es que no tengas mando para controlar las maquinas de aire acondicionado. Si quieres cambiar intensidad o temperatura, tienes que ir a recepción, que te dejen un mando, volver a la habitación, cambiarlo, y volver a devolverlo..... nunca habia visto algo asi. Por otro lado, pagamos una habitacion para 4 personas, y la cama supletoria que nos pusieron era una cama que se hundia completamente. Tuvimos que quejarnos para que la cambiasen. Ellos te ponen la supletoria que tienen debajo del sofá por defecto, aunque sea incómodísima. También pedimos cama de matrimonio, y nos pusieron dos camas individuales hechas con sabanas individuales. Nos quejamos, para entender porque no ponian las dos camas individuales juntas y ponian sabanas de matrimonio, como hacen muchos hoteles. Y nos cambiaron las sabanas. Nos quedamos con la sensacion de que hacen estas cosas por comodidad de ellos, aunque sea peor para el cliente, y si no te quejas, no lo hacen.
Stayed 4 nights in Aug 2024