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Vivo Resorts

4.0 star property
Resort with private beach and full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Vivo Resorts

3 outdoor pools, pool umbrellas, pool loungers
Property grounds
Exterior
Point of interest
Penthouse, 4 Bedrooms, Oceanfront | Living area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • On private beach
  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Avenida Vivo L 46-B, San Pedro Mixtepec, OAX, 71996
  • Laguna de Manialtepec
    16 min drive
  • Bacocho Beach
    28 min drive
  • Puerto Angelito Beach
    30 min drive
  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    21 min drive

Room options

View all photos for Room, Private Pool, Ocean View (Casa Cielo)

In-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casa Cielo)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Kitchen
Dining table
  • Ocean view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Room, 4 Bedrooms, Oceanfront

Plasma TV, DVD player

Room, 4 Bedrooms, Oceanfront

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Sea view
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Penthouse, 2 Bedrooms, Ocean View

Terrace/patio

Penthouse, 2 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room, 2 Bedrooms, Mountain View

View from room

Room, 2 Bedrooms, Mountain View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Penthouse, 3 Bedrooms, Oceanfront (NEW BUILD)

Penthouse, 3 Bedrooms, Oceanfront (NEW BUILD) | Terrace/patio

Penthouse, 3 Bedrooms, Oceanfront (NEW BUILD)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Studio, Mountain View

In-room safe, individually decorated, individually furnished

Studio, Mountain View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Dining table
Plasma TV
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 3 Bedrooms, Ocean View

Terrace/patio

Room, 3 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Penthouse, 4 Bedrooms, Oceanfront

Penthouse, 4 Bedrooms, Oceanfront | Living room

Penthouse, 4 Bedrooms, Oceanfront

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

View all photos for Penthouse, 3 Bedrooms, Ocean View

Plasma TV, DVD player

Penthouse, 3 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 1 Bedroom, Oceanfront (NEW BUILD)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Partial Ocean View

Room, 2 Bedrooms, Partial Ocean View

Room, 2 Bedrooms, Partial Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casa Delfin)

Terrace/patio

Room, Private Pool, Ocean View (Casa Delfin)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Kitchen
Dining table
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 1 Bedroom, Partial Ocean View

Room, 1 Bedroom, Partial Ocean View | Terrace/patio

Room, 1 Bedroom, Partial Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, Private Pool, Oceanfront (Casa Paz)

In-room safe, individually decorated, individually furnished

Room, Private Pool, Oceanfront (Casa Paz)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Kitchen
Dining table
  • Sea view
  • Sleeps 10
  • 3 King Beds and 2 Double Sofa Beds

View all photos for Penthouse, 1 Bedroom, Ocean View

Plasma TV, DVD player

Penthouse, 1 Bedroom, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom, Oceanfront (NEW BUILD)

Room, 1 Bedroom, Oceanfront (NEW BUILD) | Terrace/patio

Room, 1 Bedroom, Oceanfront (NEW BUILD)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Ocean View

Room, 2 Bedrooms, Ocean View | Living room

Room, 2 Bedrooms, Ocean View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Dining table
Plasma TV
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

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The price is AU$276
for 1 night
includes taxes & fees
12 Oct - 13 Oct
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About the area

San Pedro Mixtepec

At Vivo Resorts, you'll be 10.9 km (6.8 mi) from Laguna de Manialtepec and 17.1 km (10.6 mi) from Bacocho Beach. Highlights at this beachfront resort include 3 outdoor swimming pools, 2 poolside bars and a full-service spa. .A relaxing day at Senses Spa can include massages, body wraps and body scrubs along with reflexology and mani/pedis. The restaurant, Ernesto´s, serves Fusion cuisine and is open for breakfast, lunch and dinner. Mezcalinas is the resort's own sports bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also the convenience of an airport shuttle. .Places within a 30-minute drive of this 4-property class San Pedro Mixtepec resort include Commercial Walkway and Principal Beach.
View more Resorts in San Pedro MixtepecOpens in a new window

What's nearby

  • Laguna de Manialtepec - 16 min drive
  • Commercial Walkway - 23 min drive
  • Bacocho Beach - 28 min drive
  • Carrizalillo Beach - 30 min drive
  • Puerto Angelito Beach - 30 min drive

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 21 min drive

Restaurants

  • ‪El Origen - ‬19 min walk
  • ‪Ernesto’s Restaurante - ‬1 min walk
  • ‪cocina el arbolito - ‬15 min drive
  • ‪Taquería Tres Hermanos - ‬15 min drive
  • ‪El sabor a mi tierra - ‬17 min drive

About this property

Vivo Resorts

Resort with private beach and full-service spa
Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Vivo Resorts, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts and a health club.

Smoking is allowed in designated areas at this 4-star San Pedro Mixtepec resort.

  • 110 guestrooms or units
  • 2 bars by the pool
  • Built in 2012
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
  • Swim-up bar
Vivo Resorts offers 110 air-conditioned accommodations with washers/dryers and DVD players. This individually decorated and furnished accommodation has separate dining areas and includes dining tables. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Plasma televisions come with satellite channels. Additionally, rooms include a safe and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Senses Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 9:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ernesto´s
  • Mezcalinas
  • Pool Bar

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Plasma TV with satellite channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Hob
  • Limited room service
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Safe
  • Separate sitting area
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Vivo Resorts

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 210 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 82 per vehicle (return, maximum occupancy 7)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received their complete COVID-19 vaccination at least 30 days prior to check-in.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Vivo Resorts
Vivo Resorts Aparthotel
Vivo Resorts Aparthotel Puerto Escondido
Vivo Resorts Puerto Escondido
Vivo Resorts Resort
Vivo Resorts San Pedro Mixtepec
Vivo Resorts Resort San Pedro Mixtepec

Frequently asked questions

What is the cancellation policy at Vivo Resorts?

Vivo Resorts offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Vivo Resorts?

As of 28 Sept 2024, prices found for a 1-night stay for 2 adults at Vivo Resorts on 29 Sept 2024 start from AU$216.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Vivo Resorts?

The closest beach to Vivo Resorts is Zicatela Beach (15.7 km).

Is there a spa on site at Vivo Resorts?

Yep, Senses Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Vivo Resorts have a pool?

Vivo Resorts has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Vivo Resorts have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Vivo Resorts?

Vivo Resorts features a private beach, 2 poolside bars and 3 outdoor pools.

What makes Vivo Resorts a romantic place to stay?

A hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Vivo Resorts.

Is there a free airport shuttle available at Vivo Resorts?

No, but there's an airport shuttle that runs from 8:00 AM - 9:00 PM on request for a fee.

Is there a bar or restaurant at Vivo Resorts?

Yep, they've got a lounge bar and an onsite restaurant that serves Fusion cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Vivo Resorts?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Vivo Resorts?

No, pets and service animals are not allowed.

Vivo Resorts Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 266 out of 466 reviews" "
Rating 8 - Good. 114 out of 466 reviews" "
Rating 6 - Okay. 38 out of 466 reviews" "
Rating 4 - Poor. 31 out of 466 reviews" "
Rating 2 - Terrible. 17 out of 466 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

JOSE JORGE

Stayed 2 nights in Jun 2024

10/10 Excellent

Bernabe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good getaway from the city. Hard to find it though.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing to stay at a resort. The staff was very friendly. We loved the pools.
Stayed 3 nights in Jun 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 3 nights in Jun 2024

6/10 Okay

RUBEN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We got VIP but they didn’t treat us like VIP because we wanted to play tennis and they wanted to charge us for the racks and courts and we asked to play basketball and they didn’t have balls
Stayed 3 nights in May 2024

8/10 Good

Eloisa, denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but too far from any restaurants or activities
Stayed 4 nights in Jun 2024

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good food and customer service
Stayed 5 nights in Jun 2024

10/10 Excellent

layne

Stayed 2 nights in Jun 2024

10/10 Excellent

Dominik, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect
Stayed 3 nights in May 2024

2/10 Terrible

RUBEN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Rosa

Travelled with family
Liked: Amenities, property conditions & facilities
The resort is very nice, clean, and love that we had the beach privacy. The front desk is not very helpful, Cynthia was rude.
Stayed 3 nights in Apr 2024

4/10 Poor

elva

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, I would definitely go back. The only con is that it is far from town accessible by a dirt road. Not complaining, this makes the place so special, however you need to either buy plenty of groceries for your entire stay on your way from the airport (which is what we did), or depend entirely on the one restaurant on-site. Round trip taxi to town is about $65.00 dlls so be mindful of that. There was one day that the building we were staying had a problem with the water supply and there was no manager in charge to update us on status. The very courteous front desk person was unable to answer our questions and no one else to support her with answers. I believe we had one of the best units in the property (4 bdroom 3 ba beach front - ground level) and we fully took advantage of it. Steps from the beach and pool. I am sure you will enjoy your time as we did. Thank you Vivo for your hospitality, we will definitely be back.
Stayed 8 nights in Apr 2024

6/10 Okay

Scott

Liked: Staff & service
Middle of nowhere, but nice.
This place is in the middle of nowhere about 4 miles down a dirt road, good and bad? The place was nice though, but pool was dirty and stuff was a bit expensive for the area.
Stayed 4 nights in Apr 2024

8/10 Good

TOBI L

Travelled with family, Travelled with partner
Liked: Staff & service
Property includes individually owned units available via rental pool. Ours was minimally furnished; showers didn't drain well and the dryer didn't work effectively. Property is scenic but very remote from any town areas and airport. The only food&beverage option was at the hotel. Limited convenience store onsite. Taxis from airport are under tight control with a surcharge at least $300 pesos higher than the same ride back to airport. Not impressed.
Stayed 5 nights in Mar 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

PEDRO A LOPEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 3 nights in Mar 2024

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Fabio

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
The apartments are very nice. New. Clean. The property as well. The problem is the service at the bars and restaurants. Extremely slow. For some French fries we waited more than an hour. Any meal takes 1-2 hours. I also became very sick on my secondary from food poisoning from something I ate at the restaurante. To get any service it is very hard and limited.

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we had was I reserved 3 rooms and the hotel said we had 4 reservations. Please confirm we only had 3 reservations and the not paid for 3 reservations. Thank you
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First let me say that we spent a lovely 3 days at Vivo Resorts. The location is stunning - the massive expanse of almost private beach with crashing waves will stay in my memory a long time. Most of the staff are super and the resort, being all apartments owned independently and then either with owners residing or people on vacation, had a really friendly vibe where lots of people obviously knew each other and participated in activities (yoga , volleyball, etc) with plenty of open and free space. There was a whale swimming off shore on one day, and participating in the turtle release one evening was a real joy. So if there hadn’t been a few negatives , it would have been 5 stars. But here are the negatives- - the room we booked (one bed penthouse) wasn’t available - they had overbooked. The alternative, whilst bigger, did not have the view or feel of the penthouse, even if it was priced slightly higher. The most annoying part was the staff were trying to make out that were giving us what we booked - in the end I took screen shots to prove something they absolutely knew (and eventually admitted). So the check in was incredibly annoying. - WiFi was out for nearly a day - Cleaners’ cleaning cloth was found inside my wife’s case. The case was open and it doesn’t seem that anything is missing , but a wierd occurrence nonetheless Other than that, the food was excellent and most of the staff were lovely.

8/10 Good

layne

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024