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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 9 outdoor pools

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Exterior
Children's activities

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
The current price is AU$812
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ā€Ŗ1 min walkā€¬
  • Puerto Morelos Beach
    ā€Ŗ23 min driveā€¬
  • Ojo de Agua Beach
    ā€Ŗ31 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ41 min driveā€¬

Room options

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed - king
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Premium bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Hyatt Ziva Riviera Cancun - All Inclusive. You'll be steps from Petempich Bay and 2.9 km (1.8 mi) from Puerto Morelos Beach. Highlights at this all-inclusive property include 10 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Miyako, serves Asian cuisine. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Xoximilco.

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ā€ŖMarket Cafe - ā€¬16 min drive
  • ā€ŖSensai - ā€¬17 min drive
  • ā€ŖPreferred Club Lounge - ā€¬16 min drive
  • ā€ŖCasa del Mar - ā€¬17 min drive
  • ā€ŖPreferred Club Bar - ā€¬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Hyatt Ziva Riviera Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hyatt Ziva Riviera Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury Hyatt Ziva Riviera Cancun - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Cancun - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Cancun - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 2 Mar 2025 start from AU$812.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, Hyatt Ziva Riviera Cancun - All Inclusive is a short 1-minute walk from Petempich Bay. Fun beach activities include kayaking. You can also find water sports equipment.

Is there a spa on site at Hyatt Ziva Riviera Cancun - All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Riviera Cancun - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Riviera Cancun - All Inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hyatt Ziva Riviera Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hyatt Ziva Riviera Cancun - All Inclusive?

Hyatt Ziva Riviera Cancun - All Inclusive features 3 poolside bars, 9 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hyatt Ziva Riviera Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Riviera Cancun - All Inclusive.

Is Hyatt Ziva Riviera Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hyatt Ziva Riviera Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Riviera Cancun - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Hyatt Ziva Riviera Cancun - All Inclusive serve breakfast?

You bet, guests adore the free buffet brekkie here! Offered daily between 7:00 AM and 11:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt Ziva Riviera Cancun - All Inclusive?

No, Hyatt Ziva Riviera Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Riviera Cancun - All Inclusive?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?

Dogs are welcome at Hyatt Ziva Riviera Cancun - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 505 out of 1124 reviews
Rating 8 - Good. 269 out of 1124 reviews
Rating 6 - Okay. 162 out of 1124 reviews
Rating 4 - Poor. 90 out of 1124 reviews
Rating 2 - Terrible. 98 out of 1124 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Georgiy G, Vancouver

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and night entertainment is phenomenal , the beach tho sucks, like thereā€™s no beach , like 2 ft of beach and all of it is covered in seaweed , unlike the pictures . And not really any daily entertainment staff the only thing Iā€™ve seen them do is Zumba and sometimes when asked beach volleyball , but itā€™s not at the beach just a sand pit. . Other than that great Stay !
Stayed 9 nights in Oct 2024

6/10 Okay

Betsabe Elena Chaires

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Dolores Aparicio

Travelled with family and small children
Disliked: Cleanliness, staff & service
Bad roads. Bad beach Poor service Poor food quality and lack of options. No towels at the pool No daily room cleaning. It was far from 5 stars and a disappointment
Stayed 3 nights in Nov 2024

4/10 Poor

Brianne Margeurite

Disliked: Cleanliness, staff & service, property conditions & facilities
Where to begin? The road in to the hotel is a disaster. The pot holes and rains make 2km take 20 min. The rooms were not ready when we checked in at 10pm! We specifically booked two rooms in the same building to be together with a senior/deaf family member and we were put in different buildings. The kids pool area was so unsafe. The floor is rough concrete and the slides are 4ā€ off the ground. The kids slide down right onto the concrete scraped knees and elbows were common. We were t informed of anything on check in. We didnā€™t know about the restaurants and were told we didnā€™t need any reservations. But the one restaurant that was good did need a reso so we werenā€™t able to go together as a family. The food is awful. Balik is the deck restaurant and it has a very limited menu. We learned itā€™s the same as the Mexican restaurant for dinner. There are only 3 options each night and the quality is poor and unauthentic. The waiters all had an attitude and huffed when we ordered food at an all inclusive! There is no pool food. The only option is burger/hot dog/nugget/pizza option. Or processed cheese nachos. Where are the Mexican dishes? There seemed to be a staff shortage everywhere. No one to serve drinks. Two bartenders at the only open bar. No towels at the pool huts. No room cleaning daily or turn down service at night. The only thing that was good was the evening entertainment and the pool. The kids club leader Laura was great. The beach is awful too.
Stayed 6 nights in Nov 2024

10/10 Excellent

caleb, Milton

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. I like everything hospitality, cleanliness, staff everything is amazing . This was my best vacation
Stayed 7 nights in Nov 2024

8/10 Good

Lei, Reston

Stayed 5 nights in Nov 2024

10/10 Excellent

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my time on the property, but getting to and from any activities off property was difficult.
Stayed 7 nights in Nov 2024

4/10 Poor

Teena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Hyatt member I was disappointed in this stay. The reviews mentioned that the properly was recently remodeled, WHERE? rooms were dated, the couch in the room was DISGUSTING. Stains, dirt, ripsā€¦ I didnā€™t even want to be near it. Food was not great and limited. From room service to the restaurants. I booked this hotel for a friends wedding that was being held at the property. During the wedding people were walking through the cocktail portion who were NOT a part of the wedding. Iā€™m disappointed in the overall stay as an Expedia and Hyatt member. I paid good money for this stay and it was not worth it. I will not be returning to this property. Sad example of ā€œAll-Inclusiveā€ and ā€œresortā€

2/10 Terrible

Linh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Like nothing about this resort! Felt trapped in without good food, entertainment, beach. Road leading to the hotel is filled with huge potholes!
Stayed 7 nights in Oct 2024

10/10 Excellent

Yinet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Ommaney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Manuel Fernelis

Stayed 3 nights in Sep 2024

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing relaxing property. Salvador is a great bartender making fun drinks! The property was so good we became members and plan on returning soon! The only thing they can do is put a tv outside somewhere for us to enjoy the PRO games. We went for out morning swim into the freezing cold to watch it in the bar.
Stayed 4 nights in Oct 2024

6/10 Okay

Laurie, Los Alamos

Travelled with family
Disliked: Amenities
Employees were very good
Stayed 5 nights in Oct 2024

10/10 Excellent

Karon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in Jul 2024

10/10 Excellent

Iranis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Oct 2024

2/10 Terrible

Ravat

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Will NOT stay at Hyatt property in the future.
Stayed 4 nights in Jul 2024

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service
The hotel was empty. Just two restaurants working for dinner only one for luch. The hotel really does not have a beach, there are so many stones and the water is so dirty, that none can even thing use the beach.
Stayed 7 nights in Sep 2024

10/10 Excellent

Dyonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great trip!
Stayed 3 nights in Jun 2024

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
The hotel is beautiful, Iā€™m surprised for the food quality really good! The people friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Binta

Travelled with family
Disliked: Staff & service
Such a poor Customer Service. We were very disappointed from the very beginning to the end.
Stayed 5 nights in Jul 2024

10/10 Excellent

Leela

Stayed 4 nights in Aug 2024