Ratings based on 1,076 Verified Reviews
Real reviews from guests who’ve stayed
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 27 Sep. 2024 on Expedia
Comment from Hotel Management
30 Sep. 2024 by Your hotel management, Hotel Management
Dear Wislay:Thank you for your excellent 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next Riviera Maya and Mexico visit.Fins up!
by A verified traveller
Posted 24 Sep. 2024 on Expedia
Comment from Hotel Management
30 Sep. 2024 by Su equipo de Gerencia, Hotel Management
Estimado Salvador:Gracias por su excelente calificación de 5 estrellas.Esperamos que Margaritaville Island Reserve Riviera Cancún sea su resort preferido para su próxima visita a la Riviera Maya y México.Fins up!
by A verified traveller from Philadelphia
Posted 24 Sep. 2024 on Expedia
Comment from Hotel Management
30 Sep. 2024 by Your hotel management, Hotel Management
Dear Amanda:Thank you for your excellent 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next Riviera Maya and Mexico visit.Fins up!
by A verified traveller
Posted 23 Sep. 2024 on Expedia
Loved the vibe at this resort. 4 stars only because the food is not amazing. It’s fine. But just fine.
Comment from Hotel Management
30 Sep. 2024 by Your hotel management, Hotel Management
Dear Scott:Thank you for your great 4-star rating.We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next Riviera Maya and Mexico visit.Fins up!
by A verified traveller
Posted 23 Sep. 2024 on Expedia
Staff and hotel were amazing! Would recommend
Comment from Hotel Management
30 Sep. 2024 by Your hotel management, Hotel Management
Dear Michelle:Thank you for your excellent 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next Riviera Maya and Mexico visit.Fins up!
by A verified traveller
Posted 21 Sep. 2024 on Expedia
The food is not very good
Comment from Hotel Management
22 Sep. 2024 by Your hotel management, Hotel Management
Dear Marie:Thank you for your 3-star rating and feedback about the food.We hope to have the opportunity to welcome you again and provide a much better experience.Fins up!
by A verified traveller
Posted 21 Sep. 2024 on Expedia
very nice place
Comment from Hotel Management
22 Sep. 2024 by Your hotel management, Hotel Management
Dear Timothy:Thank you for your excellent 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next Riviera Maya and Mexico visit.Fins up!
by A verified traveller from Calera
Posted 21 Sep. 2024 on Expedia
We loved the property. It was the vacation experience that we needed.
Comment from Hotel Management
22 Sep. 2024 by Your hotel management, Hotel Management
Dear Deverom:Thank you for your excellent 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next Riviera Maya and Mexico visit.Fins up!
by A verified traveller
Posted 20 Sep. 2024 on Expedia
Everything was very average, I didn’t eat a single thing that I was impressed with, it was just enough to fill a hole, the alcohol could be drank allllll day without even feeling tipsy which is crazy. The “entertainment” was pretty lame,
Every night from 8-9 was a really bad Dj who was also the bed rental guy on the beach during the day, then they had a band/singer each night from 9-10, after that the bar closes an hour later and there’s nothing to do but watch tv in your room and order room service if you’re hungry, and as I said the food isn’t great.
Our AC went out on the last night at 12am they had no maintanence guy on shift so had to give us another room, we packed and went to a downgraded room that smelled SO bad of mould (you know the smell) so I went back to reception and got moved again, that room was fine, got in bed around 1:30am and the sheets were damp but by that point we just stayed as we had to be up at 5:15am to check out and get to the airport as our flight was at 9am.
All in all I wasn’t impressed at all, I’d call it a 2-3 star hotel
Comment from Hotel Management
21 Sep. 2024 by Your hotel management, Hotel Management
Dear Tanya,We’re sorry to hear about your experience and appreciate your feedback. Your comments about the food, entertainment, and maintenance are concerning, and we’ll address them to improve our services. It’s our priority to ensure every guest has a memorable stay, and we regret falling short this time. We hope you’ll consider giving us another chance to deliver the true Margaritaville Island Reserve experience.Fins up!
by A verified traveller
Posted 20 Sep. 2024 on Expedia
Not exactly shown in website
Comment from Hotel Management
21 Sep. 2024 by Your hotel management, Hotel Management
Dear Ruma:Thank you for your 3-star rating.We hope to have the opportunity to provide a much better experience next time.Fins up!