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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free pool cabanas, pool loungers
View from room
Private beach, white sand
Sapphire, 2 Bedrooms | View from room
Amber Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub
  • All-inclusive
The current price is AU$592
includes taxes & fees
27 Apr - 28 Apr

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
2 bedrooms
  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Pillow-top bed
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Sensira Resort & Spa Riviera Maya – All Inclusive. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this beachfront hotel include 3 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering at Inspiration Spa can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the sauna. The buffet restaurant, La Pergola, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free water park, free kids' club, gym and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a conference centre. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos hotel include Moon Palace Golf Club and Puerto Morelos Beach.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km
  • Ojo de Agua Beach - 16 min drive - 13.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq. m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

What is the cancellation policy at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on 27 Apr 2025 start from AU$586.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive has a free self car park.

Are there any beaches close to Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive is a short 1-minute walk from Petempich Bay.

Is there a spa on site at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Inspiration Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Yep, and guests love it! Sensira Resort & Spa Riviera Maya – All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Sensira Resort & Spa Riviera Maya – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sensira Resort & Spa Riviera Maya – All Inclusive.

Is Sensira Resort & Spa Riviera Maya – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sensira Resort & Spa Riviera Maya – All Inclusive is a hit with families.

Is there a free airport shuttle available at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, Sensira Resort & Spa Riviera Maya – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, pets and service animals are not allowed.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1073 out of 1940 reviews
Rating 8 - Good. 445 out of 1940 reviews
Rating 6 - Okay. 190 out of 1940 reviews
Rating 4 - Poor. 113 out of 1940 reviews
Rating 2 - Terrible. 119 out of 1940 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff members that care and treat all of its members with professionalism care and compassion. The entire staff is an A . Our friend/waiter by the pool side was attentive and caring for our needs. The staff from the Rodeo steak house were outstanding and professional as well. Outstanding time at the Sensira Resort. Will do again!!
Stayed 5 nights in Dec 2024

6/10 Okay

Angela

Travelled with family and small children
I recently stayed at Sensira Hotel, and unfortunately, my experience was not the greatest. First, the breakfast options were quite limited ( 1 buffet restaurant for ALL guest) they serve the same thing everyday, which was disappointing. I expected a more varied selection to start the day, but there wasn't much to choose from. More concerning was the cleanliness of my room. I was shocked to find a cockroach during my stay. This is unacceptable for any hotel, and it certainly made me question the overall hygiene standards. Additionally, I found the hotel staff to be less than welcoming. I expected a friendly and accommodating atmosphere, but interactions felt rushed and uninviting. Overall, I left feeling dissatisfied and would not recommend this hotel based on my experience. I hope they take these issues seriously and make improvements for future guests.
Stayed 4 nights in Dec 2024

6/10 Okay

JILLIAN

The resort had a ton to do for kids and our kids (8 &10) loved it. There were definitely a lot of things that could’ve used fixing/updating but overall all of the things available for the kids were great. The food was not great at all. Service was great from the few staff they had - they were all running their butts off and they were awesome with the kids. However they must be short staffed as it was rare to see anyone come around to serve drinks/food by the pool area.
Stayed 5 nights in Dec 2024

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort was very nice. There were a few things affected by neglect such as the air hockey tables (one didn't work and the other was in bad shape) and both foosball tables. I chose this resort due to the children's amenities, which is why I focused on the two things above. Maybe it was the time of year, but it was very windy which made the pool extra chilly. The option of having water heated (I know I'm being picky) would be great. The staff was amazing! They were patient with my kids and very accommodating. They were probably the best part of the resort. The beach was a beach in the geographic area. I can't complain because people have no control over the ocean. Not sure I'd return, but the experience was great. Thank you
Stayed 7 nights in Dec 2024

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service
“My recent stay at your hotel was very disappointing. The reception never responds, the housekeeping service is inefficient, and the buffet offered limited options with poor-quality food. Additionally, charging $10 for each room service order is excessive, especially considering there are no waiters for breakfast and the lines take over an hour. The pool is always cold, and the taxi fare from the airport at $180 is outrageous. This experience was unacceptable, and unfortunately, it will be my last stay at your hotel.”
Stayed 7 nights in Dec 2024

6/10 Okay

Michael thomas

Disliked: Cleanliness
Highly disappointed in this resort. Pools are not heated, hazardous for children with concrete. Rooms were not cleaned unless constant requests were made. Staff is not communicative , late opening restaurants. Food was terrible. Save your money or stay at the margaritaville Nextdoor for better service, food and overall experience. Also the beach is murky, not cleaned often enough and not walkable.
Stayed 7 nights in Dec 2024

10/10 Excellent

Rocco Antonio

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment and service staff were so amazing with the children at the resort. Brian made every event exciting and fun. Karina was our server each day and she was so kind anticipated our needs perfectly. Danna in the shop was so sweet and helpful as well. Top notch trip!
Stayed 5 nights in Dec 2024

2/10 Terrible

Navid

Stayed 3 nights in Dec 2024

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Some of the areas of the property were not well maintained. The staff was friendly and attentive. The food was mediocre.
Stayed 6 nights in Nov 2024

2/10 Terrible

Hamid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of out worse experiences ever. Our family got food poisoning while we stayed there. The food were old on all the restaurants and buffet. They closed the pool while we were there plus staff were unhelpful and not friendly with the exception of couple of them. We had to leave the hotel early due to the issues above. We were told that we would get refund for the days we didn’t stay, but the Hotel and Expedia refused to refund our money! I would give this Hotel minus if I could. Stay away from here at all cost. Don’t fall for false advertising and special promotions. This hotel is not worth a penny.
Stayed 9 nights in Dec 2024

10/10 Excellent

Thane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel at check in was amazing. One note we wish we knew was connecting rooms is a room with a king and the other with 2 queens. We would have liked that. I emailed upon booking but that was never mentioned until arrival. But a room apart did work as we both had 2 queens. The staff work hard. Gustavo and Brian are amazing and caring. They both have great spirits. Oliver was on top of everything in the food areas, and especially the each food area. David (MC) was entertaining and excellent at getting people involved. Karina was our breakfast server multiple days and kept up with our coffee and water as best she could. The resort was busy and had activities for all ages of kids, even our teens had a great time especially once making friends at the activities and playing manhunt at night together. The kids club was fabulous, our young one loved going back.
Stayed 7 nights in Dec 2024

8/10 Good

Shuai, Calgary

Liked: Cleanliness, property conditions & facilities
Beach and ocean around property in the area are contaminated. Not clean and clear water. Can not swim in the ocean. Went to Tulum and Cancún and checked the ocean there which are both clean and clear.
Stayed 7 nights in Dec 2024

10/10 Excellent

RAMACHANDRA PANINI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has lots of amenities and activities for all age groups. The staff are very friendly and accommodating. Resort is always maintained clean,almost all rooms have ocean view beautiful beach. If they have more vegiterian options, it would have been awesome. That is the only flipside. Limited vegiterian options.But overall the experience is great. Would 💯 recommend to friends
Stayed 6 nights in Dec 2024

6/10 Okay

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

8/10 Good

subith

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for family
Stayed 3 nights in Dec 2024

10/10 Excellent

toni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location no reason to leave property
Stayed 4 nights in Dec 2024

8/10 Good

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recently stayed at Sensira Resort & Spa Riviera Maya and had a wonderful experience overall. The resort is incredibly family-friendly, offering a variety of activities and facilities for kids, including pools, an aquapark, and mini-golf. My children had a fantastic time, and it made our stay very enjoyable. The dining options are impressive, with restaurants open almost 24/7. The steakhouse restaurant, in particular, was outstanding, serving delicious meals that we thoroughly enjoyed. The rooms were comfortable and well-maintained, providing a luxurious feel with beautiful views of the Caribbean Sea The staff were friendly and attentive, ensuring we had everything we needed for a pleasant stay. However, the road leading to the hotel was quite bumpy and seemed to have been neglected for a long time. This made the journey to the resort less pleasant, which is something that should be addressed to enhance the overall experience. Despite this, I would highly recommend Sensira Resort & Spa Riviera Maya for families looking for a fun and relaxing vacation. The excellent facilities and dining options more than make up for the minor inconvenience of the access road.
Stayed 7 nights in Dec 2024

10/10 Excellent

ROOZBH BANI

Liked: Cleanliness, property conditions & facilities
Kids club was not good area for kids,one of our kids got sick
Stayed 7 nights in Dec 2024

2/10 Terrible

Shannon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This property first and foremost is LOUD, Spring break like environment, person on the speaker phone daily loud all day and radiates through the whole building so you can hardly talk to my sister. Isn’t a spa like atmosphere. It’s far from shopping and town. Hardly anyone can speak or understand English and staff would hang up or not answer when we called front desk or concierge, pools are FREEZING cold, we had ants on our balcony, they never restocked the fridge, only received 1 robe after a trying to ask for more, contacted Expedia to try and change resorts but they couldn’t reach anyone either and now Expedia is saying we won’t get refunded because they couldn’t talk to anyone- that was a huge part of our issue and one of the many reasons we wanted to switch resorts. Beach is full of seaweed. I would say the only positive was the buffet.
Stayed 4 nights in Dec 2024

4/10 Poor

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Don’t like that there’s nothing to eat for dinner besides going to the sit down restaurants and being there for 2 hours. Not enough entertainment for bad weather days. Had issues with sink in room that staff asnt able to fix and we had to fix ourselves. Mario in the buffet was incredible.
Stayed 8 nights in Dec 2024

10/10 Excellent

Tsion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Zhilei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality and service. The beds were as comfortable as any I have ever slept on. The clock in the shower drain was immediately addressed.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marcelle

Stayed 7 nights in Nov 2024

10/10 Excellent

Marwan

Stayed 4 nights in Nov 2024

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff especially, Alexander at the steak house and Mario at the breakfast buffet. We weren't able to use the hot tub in the adults only area because it was always full of pre-school kids. Property is located miles from everywhere and cabs cost about $50 one way. So if you are looking for a family resort to spend time at it is great.
Stayed 7 nights in Dec 2024