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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free pool cabanas, pool loungers
View from room
Private beach, white sand
Amber Room
Sapphire, 2 Bedrooms | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • All-inclusive
  • Laundry
The current price is AU$636
includes taxes & fees
8 Apr - 9 Apr

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
2 bedrooms
  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Pillow-top bed
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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Aerial view

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  • All-inclusive
  • Spa
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4.0 out of 5, Very good, (3921)
The price is AU$760
for 1 room
includes taxes & fees
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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Sensira Resort & Spa Riviera Maya – All Inclusive. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this beachfront hotel include 3 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering at Inspiration Spa can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the sauna. The buffet restaurant, La Pergola, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free water park, free kids' club, gym and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a conference centre. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos hotel include Moon Palace Golf Club and Puerto Morelos Beach.

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Crococun Zoo - 11 min drive - 8.3 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq. m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.32 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Frequently asked questions

What is the cancellation policy at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sensira Resort & Spa Riviera Maya – All Inclusive?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Sensira Resort & Spa Riviera Maya – All Inclusive on 8 Apr 2025 start from AU$630.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive has a free self car park.

Are there any beaches close to Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Sensira Resort & Spa Riviera Maya – All Inclusive is a short 1-minute walk from Petempich Bay.

Is there a spa on site at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, Inspiration Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a pool?

Yep, and guests love it! Sensira Resort & Spa Riviera Maya – All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Sensira Resort & Spa Riviera Maya – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sensira Resort & Spa Riviera Maya – All Inclusive?

Sensira Resort & Spa Riviera Maya – All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Sensira Resort & Spa Riviera Maya – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sensira Resort & Spa Riviera Maya – All Inclusive.

Is Sensira Resort & Spa Riviera Maya – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sensira Resort & Spa Riviera Maya – All Inclusive is a hit with families.

Is there a free airport shuttle available at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, Sensira Resort & Spa Riviera Maya – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sensira Resort & Spa Riviera Maya – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sensira Resort & Spa Riviera Maya – All Inclusive?

No, pets and service animals are not allowed.

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1013 out of 1828 reviews
Rating 8 - Good. 410 out of 1828 reviews
Rating 6 - Okay. 182 out of 1828 reviews
Rating 4 - Poor. 106 out of 1828 reviews
Rating 2 - Terrible. 117 out of 1828 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelo

Family Friendly Hotel
Stayed 7 nights in Nov 2024

6/10 Okay

MICHAL, Guelph

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property looks a lot better in pictures than it really is. The tennis court and the multi-sport court on the rooftop is closed down due to missing railing. All of the basketball hoops are ripped off. There was glass on the mini golf. The kids play areas are in the basement and there’s a smell of moisture. The trampoline area has “dust” from the foam blocks that they never vacuum. There’s dust everywhere. At night time they turn down the lights, even in the lobby. There are a few restaurants and the food was actually very good, however, at dinner time you have to go to a sit down restaurant and with small kids starting a sit down dinner at 6pm is too late. The food takes a while to come out and by the time you’re eating the kids are melting by down. A lot of the wheelchair/stroller ramps are extremely steep and unsafe. There’s no railings in places. The shallow kids poop is not heated and the water was very cold. The building acts as a big sail and it’s extremely windy at all times - the wind channels between the sections. There is paint peeling everywhere. We found a cockroach near the hotel rooms. At night time the wind howls under the doors and through the windows. The beds are comfortable, however one of the pillows we were given had black mould on the actual pillow. There’s nothing around the property to explore unless you take a shuttle or taxi.
Stayed 7 nights in Dec 2024

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Farhan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Joy, Buffalo grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Guadalupe Fuentes De, Antioch

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
THE TRUTH about this resort: 1. Difficult to get to due to the horrible road conditions that the resorts don't want to spend money on fixing. 2. Limited dining options: their breakfast buffet runs from 7-11 am and 1-4 for lunch. They only have four restaurants, and you need reservations for two of them. They open at 5:30 pm. Long waiting lines up to 2 hours (ridiculous if you are traveling with kids). 3. There is only one family pool, one kids pool, and one adult pool. There are not enough chairs to accommodate all the hotel's guests around the pool and beach area; therefore, there are daily fights among guests. 4. Although the service staff is friendly, there are not enough employees to serve all the hotel's guests at the restaurants and pool area. They are exploiting these poor, hard-working people and underpaying them for sure. 5. The beach is usually dirty due to the daily sargassum and algae being pushed out by high tide. The hotel maintenance staff does not remove this algae; it is contracted out and is done every two days, and they do a very poor job. If you want a decent hotel and enjoy a cleab tropical beach. THIS IS NOT THE PLACE. I WOULD NOT RECOMMEND NOR WILL RETURN TO THIS RESORT.
Stayed 6 nights in Nov 2024

10/10 Excellent

NIRMAL

Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent. The staff and service was great. We loved everything except the beach did have a lot of seaweed. so it was difficult to go on the beach.
Stayed 7 nights in Dec 2024

6/10 Okay

Cherylynn

Stayed 10 nights in Nov 2024

6/10 Okay

Maria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The resort overall was clean. The staff would take towels/floor mats when cleaning the room and not leave a replacement. The play areas were worn out and the game tables were in need of replacement. Dining was lackluster. The dinner options took far too long to be served and the fact that the wait staff were non existent during meals was disappointing. We felt held hostage by the lack of choices. Dishes we ordered were missed on multiple occasions. With a young family it was troublesome to wait so long for dinner. Buffet options for evening would be appreciated. Forget room service instead, it took over an hour to be delivered and arrived cold. At one point an order was lost and never delivered to the room. In addition, we all came down with a stomach bug and believe it was from the lunch service not being cooked properly. Our grandson had to be treated by the physician for a terrible rash ,HFM, he picked up at the playground. The affordability was unfortunately eclipsed by these untenable factors.
Stayed 8 nights in Nov 2024

10/10 Excellent

Abdullah Al

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Dec 2024

2/10 Terrible

Dj

Disliked: Staff & service
Stayed 7 nights in Dec 2024

2/10 Terrible

DIVYA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently stayed in the Ruby Suite at this property, and overall, the experience was a mix of positives and concerns. The suite itself was fantastic—spacious, beautifully designed, and with a peaceful, amazing view that really made the stay enjoyable. The room was also cleaned very well by the housekeeping staff. However, my experience with the food service was extremely disappointing. It took over an hour and a half for my order to arrive, which is far too long for any type of meal service. Additionally, I had an unfortunate incident where one of the staff members took $400 CAD from my purse. While I can't say for certain who was responsible, I did notice some odd behavior when a staff member knocked on my door to refill the toilet roll and towels. I was in the room at the time, and she slightly opened my closet door, even though no refills were needed in that area. When I questioned her about it, she smiled and left without an explanation, which raised some suspicions. While this situation didn't ruin the entire experience, I would caution others to avoid leaving valuables in the room. Overall, the stay had some great moments, but the issues with service and the security concern left me feeling uneasy.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jalissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 5 nights in Dec 2024

10/10 Excellent

Alfonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for traveling with kids.
Stayed 4 nights in Nov 2024

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst resorts we ever stayed at! Got in late and went to the late night snack bar since we hadn't had dinner yet. All the food was stale, bland or tasted like it was cooked in cigarette smoke, we decided to go back to our room and order room service. Ended up having to call the front desk to order because no one would pick up for the room service number, we were told 45 minutes but ended up waiting 2 hours only to get burgers that were still pink. Our bathroom had no soap, hand towels or face cloths. Then when we drank the couple water bottles that were in the room we had to ask for more which were never brought in the end so we just had to go to the buffet and get someone to give us glasses of water. The next day we tried the buffet for breakfast and again most things were stale or tasted like cigarette smoke again, at this point our kids and us had only eaten fruit. We spent the day at the pool since the water park looked pretty gross and the slides were leaking quite a bit. We tried to order food from the snack bar there which ended up taking 3 hours! They are extremely understaffed and were quiet rude when we would ask multiple times for things. Most of the place was extremely run down, and alot of things broken or not working properly. There was next to no beach area as well. I wouldn't recommend anyone going here at all!
Stayed 7 nights in Nov 2024

10/10 Excellent

Alexander Daniel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, some areas need some maintenance but overall great. Not sure where the negative reviews come from.
Stayed 7 nights in Nov 2024

8/10 Good

Hillary

Stayed 2 nights in Nov 2024

8/10 Good

Tristan

Liked: Cleanliness, staff & service
It was good
Stayed 7 nights in Nov 2024

2/10 Terrible

chase

Disliked: Cleanliness, property conditions & facilities
Sucked bro.
Stayed 2 nights in Nov 2024

10/10 Excellent

ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road leading to resort is in poor condition
Stayed 7 nights in Nov 2024

10/10 Excellent

Dhwani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was beautiful and the stay was very comfortable. I would like to mention Jony was a great personal butler. He made sure we had a comfortable stay and was always very helpful.
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s good for the price
Stayed 3 nights in Nov 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our stay at Sensira All-Inclusive Resort was a mix of good moments and frustrating issues. We stayed with our two young daughters and chose it for the value and kids' club. The resort had some nice areas, but many parts were in poor condition—broken basketball nets, a damaged climbing wall, and unkempt beaches. The pools were cold at this time of year, and while the water park was a hit with the kids, the swim-up bar was closed for most of our stay. The biggest problem was understaffing. Dining was a nightmare with long waits of up to two hours at restaurants, and room service was slow. The beach bar had long delays as well. The kids' club was understaffed too, with just one worker managing a group of children. Housekeeping was inconsistent; we once had towels taken but not replaced, forcing us to scramble for replacements. On the positive side, the food was generally good, especially the fish tacos at the beach bar. Our ocean-view room was spacious, though partially obstructed by the resort’s design. By Thursday, service improved a bit, and the buffet was finally opened for dinner, which helped free up the restaurants. This resort has potential but is poorly managed. It feels like there are a lot of simple fixes—like a formal cabana reservation system, restaurant reservations, and self-service areas—to improve the experience. If you decide to go, I’d recommend hoping for a good day since the service can be incredibly inconsistent.
Stayed 4 nights in Nov 2024