Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya (Puerto Morelos, MEX): Reviews & Deals

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Luxury resort on the beach, with 2 outdoor pools

Dates

December 2024

January 2025

On the beach, white sand, free beach cabanas, sun-loungers

Couples treatment room(s), sauna, hot tub, Turkish bath/hammam

Premium bedding, down duvets, pillow-top beds, free minibar

3 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Hot tub

Pet-friendly

All-inclusive

Explore the area

Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580

Petempich Bay
8 min drive
Crococun Zoo
12 min drive
Puerto Morelos Beach
15 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
21 min drive

Room options

Presidential Suite, Multiple Beds, Balcony (Club)

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 2
2 King Beds

Luxury Suite, Multiple Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 3
2 King Beds

Luxury Suite, 2 Double Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 4
2 Double Beds

Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 3
1 King Bed

Luxury Suite, 2 Double Beds, Balcony, Ocean View

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 4
2 Double Beds

Luxury Suite, 1 King Bed, Balcony (Club)

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 2
1 King Bed

Luxury Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 3
1 King Bed

Luxury Suite, Multiple Beds, Balcony (Premium)

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 3
2 King Beds

Luxury Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 3
1 King Bed

Separate bathtub and shower, designer toiletries, hair dryer

Presidential Suite, Multiple Beds, Balcony (Plunge pool)

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 3
2 King Beds

Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 4
2 Double Beds

Luxury Suite, 1 King Bed, Balcony (Club Premium)

Highlights

Furnished balcony or patio

Soundproofed

Air conditioning

Free rollaway/extra beds

Free minibar items

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Sleeps 2
1 King Bed

Similar properties

Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

2 Jan - 3 Jan

Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya. You'll be 11.3 km (7 mi) from Puerto Morelos Beach and 12.6 km (7.9 mi) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this all-inclusive resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the mud bath and sauna. The fine-dining restaurant, La Canoa, serves international cuisine. With 2 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site marina and gym. 1400 square feet (130 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a Turkish bath/hammam. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Puerto Morelos resort include Xoximilco and Puerto Morelos Town Square.

View more Resorts in Puerto Morelos

What's nearby

Petempich Bay - 8 min drive
Crococun Zoo - 12 min drive
Puerto Morelos Beach - 15 min drive
Puerto Morelos Town Square - 19 min drive
Ojo de Agua Beach - 19 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

‪Agave Mexican Cuisine - ‬20 min drive
‪Dorado - ‬20 min drive
‪Preferred Club Bar - ‬8 min drive
‪Coco Café - ‬20 min drive
‪Desires Music And Sports Bar - ‬20 min drive

About this property

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

Luxury resort on the beach, with 2 outdoor pools

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers outdoor tennis courts, a health club and a hot tub. Free self parking and valet parking are available.

This 5-star Puerto Morelos resort is smoke free.

90 guestrooms or units

3 levels

3 dining venues

2 bars by the pool

2 bars or lounges

1400 sq ft of conference space

130 sq. m of conference space

Built in 2001

Cooked-to-order breakfast (free)

Deli

Kid's club (surcharge)

Childcare (surcharge)

Terrace on the roof

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Library

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya offers 90 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Puerto Morelos resort provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Breakfast available for a fee
2 bars/lounges
2 poolside bars
3 restaurants
A beach bar
Couples/private dining
Snack bar/deli

Restaurants on site

Asian Fusion
Chiringuito
Ka'ax
La Canoa
Sikil

Things to do

2 outdoor pools
Art gallery
Beach yoga
Billiards/pool table
Boat
Boat tours
Children's club
Designer stores
Fishing
Fitness classes
Full-service spa
Health club
Kayaking
Library
Mini golf
Motor boating
Outdoor tennis court
Piano
Pilates classes
Sail boat
Sauna
Scuba diving
Shopping
Snorkelling
Spa tub
Steam room
Tennis lessons
Volleyball
Windsurfing
Wine tasting room
Winery release events

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's club (surcharge)
Free rollaway/extra bed
Laundry facilities
Mini golf
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

1,400 square feet of conference space
Business centre
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
Marina
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking

Room amenities

Bedroom

Blackout drapes
Down comforter
Free rollaway/extra bed
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

43-inch flat-screen TV with satellite channels
MP3 dock

Food and drink

Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Desk
Free international calls
Iron/ironing board on request
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 9:00 AM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 75 per pet, per night
Only dogs are allowed
Maximum 1 (weight limit: 22 lb per pet)
Pets cannot be left unattended
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Free rollaway/extra beds!

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 170 per room (return)
Pet fee: USD 75 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Children stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos

Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos

Zoetry Paraiso Bonita Riviera Maya All Inclusive

Zoetry Paraiso Bonita Riviera Maya Puerto Morelos

Zoetry Paraiso Bonita Riviera Maya

Zoetry Paraiso Bonita Riviera

Zoetry Paraiso de la Bonita Riviera Maya

Zoetry Paraiso de la Bonita Riviera Maya All Inclusive

Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Yep, Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya has a free self car park and free valet parking.

Are there any beaches close to Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

The closest beach to Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya is Puerto Morelos Beach (6.1 km).

Is there a spa on site at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Yep, there is an onsite spa at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya. It has a hot tub, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya have a pool?

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya features 2 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya.

Is Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya family-friendly?

You bet! With amenities such as a children's club and babysitting services, as well as free extra beds in the guestrooms, it's no surprise that Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya is a hit with families.

Does Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya serve breakfast?

Yeah, free cooked-to-order breakfast is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya?

Check-in begins at 9:00 AM. Check-out time is noon.

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Terrible

Cassandra

Travelled with partner

20 Dec 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was Not a 5 star property. Our butler service was practically non existent. The Private pool was so disgusting we never went in. The main pool was so freezing you could not stand to get in. The beach was the most filthy beach I have ever seen. This was the worst vacation ever! I have nothing good to say. I hated my time here and wish we never went. Don’t go here.

Stayed 4 nights in Dec 2023

2/10 Terrible

Marjan

Travelled with group

12 Dec 2023

Disliked: Amenities, property conditions & facilities

Food was horrible. Menu didn’t match what was served. Check in horrible! Made us wait for 4 hours.

Stayed 4 nights in Dec 2023

6/10 Okay

Amber

Travelled with partner

9 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful & the staff was fantastic. The food and dining options were extremely disappointing. The beach area was also not the greatest.

Stayed 5 nights in Dec 2023

10/10 Excellent

Callista

Travelled with partner

27 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 9 nights in Nov 2023

6/10 Okay

TERRY NORMAN

Travelled with family

23 Nov 2023

Liked: Staff & service

Disliked: Property conditions & facilities

Property was very run down. We had to move rooms twice as we had leaky rooms with water and the property lacked details all over. This property is worn and needs to be retired. Sorry I booked this thinking it was going to be amazing for Zoetry highly disappointed.

Stayed 6 nights in Nov 2023

4/10 Poor

Domonique

21 Nov 2023

Liked: Cleanliness

Disliked: Amenities

Stayed 3 nights in Nov 2023

8/10 Good

Robert, Langley

Travelled with partner

18 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the food choices and quality, room experience, and staff friendliness were excellent. We experienced several food service slip ups with excessive wait times for food (breakfast order taking 1 hour). Otherwise food service excellent.

Stayed 5 nights in Nov 2023

10/10 Excellent

Tiffany

Travelled with partner

16 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A lost relic of the quiet personal resort feeling…you know: where the staff recognize YOU…give their attention to YOU…and want YOU to be perfectly content on enjoying the brief amount of time you may have scrounged away to briefly get away…again: the most important thing is YOU!! Gracias

Stayed 5 nights in Nov 2023

8/10 Good

Alexis

12 Nov 2023

Liked: Cleanliness

Stayed 4 nights in Nov 2023

8/10 Good

Chona, Romeoville

Travelled with family, Travelled with pets

10 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful time stay in this property with my family and our furry. Friendly staff, good food, although there was no buffet options. It's better if they have buffets coz there's a long wait in all ala carte, that's why I only give 5 stars. Our furry enjoyed our stay. They are very pet friendly. We were able bring our dog without any problems. They gave us all our furry needs like bowls , comfy bed, and toy and treats. It's very quite, no entertainment though. We also enjoyed they're hydro therapy which was included in our stay. We love our 2 bedroom suite and plunge pool. Its so big and spacious and beautiful. Our butlers were so nice and helpful. I highly recommend this resort if you want quite and peaceful and just want to relax. And if you want to bring your precious furry, this is the resort for you.

Stayed 4 nights in Oct 2023

8/10 Good

Billy

Travelled with family

9 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, this is an excellent place to stay, our best so far, but there is room for improvement IMO. Staff is friendly and helpful, but attention to detail sometimes lacked. Room keys not working. Room service not bringing ice one day, no wash cloths one day, no coffee cups one day. Nothing major, and a message to the butler had it quickly corrected, but it is what it is. Just know, for all that it is, it's not for everyone. We purposely avoid the hotel district and the "spring break" type partiers. I paid more for Zoetry to try and price myself out of the drunks, and that worked, but in doing so, it seems we priced ourselves out of the fun as well. A "healing spa" we were told, there isn't even music at the pool. None. Everyone sits around in silence, sipping their drink, or reading. We had a little Bluetooth speaker we brought out one day and were immediately swamped by people happy to hear something other than waves. The staff warned us, noise is frowned upon, so keep it low. We were respectful of course (in our 50s), and by this time, there were more people flocked around our little speaker than the rest of the pool combined, so it was OK. Again, just something to be aware of. We will stay somewhere else next time. It's not bad, just not what I'm looking for. If cruises are the Walmart of vacations, Zoetry is the up-scale store in Pretty Woman. I don't want a wet Tshirt contest, but I'm also not at the library.

Stayed 5 nights in Nov 2023

10/10 Excellent

Wale

6 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2023

8/10 Good

Ebony

28 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Oct 2023

10/10 Excellent

Marcus

22 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nothing

Stayed 4 nights in Oct 2023

10/10 Excellent

Lanette

Travelled with family

19 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. It’s small, but mighty. The service is top notch. If you are looking for a peaceful and relaxing time. This is the place. Zoetrys focus is wellness and peace. We did not enjoy the beach area but love laying out at the pool. We took the sandbar catamaran tour to get some time in the clear water. Highly recommend the sushi bar and hydro therapy. When and if you sit down with someone to discuss all that zoetry offers you will be addressed with an opportunity to attend a sales pitch for something similar to a time share, but “not like a time share” we were informed. We declined and they are respectful of that. So we appreciated that, as even being approached about it was a surprise to us. But my family and I would go back to zoetry.

Stayed 4 nights in Oct 2023

10/10 Excellent

Taylor

16 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Gorgeous and eclectic, boutique resort. Incredible staff. Best food weve ever had at an all inclusive resort

Stayed 4 nights in Oct 2023

8/10 Good

Sariya

Travelled with partner

15 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Jimberto, Alain, Jordi, Mariano, Vic, Miguel, Enrique, and Dulce made it feel like we were all a part of big family. Yummy food, excellent bar and restaurant service, clean, quiet. My only concern is with the housekeeping. Our water bottles were not replaced even though we were told this is something we should expect.

Stayed 6 nights in Oct 2023

6/10 Okay

Rodolfo

Travelled with partner

8 Oct 2023

Liked: Staff & service, property conditions & facilities

Food is great

Stayed 8 nights in Sep 2023

8/10 Good

Edward

2 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort. Great service. Beach was not functional at all

Stayed 3 nights in Aug 2023

8/10 Good

Natoya M

25 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Sep 2023

2/10 Terrible

Morvinia

Travelled with family

20 Sept 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at this resort for me and my family was by far the worst resort we stayed at. It leads me to believe the reviews for this property are incentivized. From the time we arrived we requested a room upgrade due to us being platinum members, and we were told that they were not aware of any free upgrades for Orbitz platinum members. We had to wait for a manager to approve the upgrade after going back and forth with the front desk. The food was terrible with only on restaurant available for breakfast lunch and dinner. There were roaches running around in the lobby and in our room, as well as other bugs in our room. There was no entertainment or anything else to do at night for the guests. We literally had to go book a stay at another resort in the area. I will not stay at this resort again and do not recommend it for anyone. I truly believe I deserve a refund.

10/10 Excellent

Anna S

Travelled with partner

16 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel for couples and families, quiet, romantic. Superb food, the chef personally attends to any special requests.

Stayed 6 nights in Sep 2023

10/10 Excellent

Srinivasa

Travelled with family

10 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Not defiantly kids friendly , but I highly recommend if you aiming for wellness and stay away from crowded world .

Stayed 4 nights in Aug 2023

2/10 Terrible

Artem, Otis Orchards

Travelled with partner

9 Sept 2023

Disliked: Staff & service

Stayed 4 nights in Sep 2023

8/10 Good

Michael

Travelled with family

5 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The Good Drinks - top shelf all around. There was a taquilla tasting and wine tasting hosted by Gabriel that was very informative and worth attending. Food - Breakfast, lunch & dinner were all great! Room - very spacious room with comfortable mattress. Plunge pool was also nice! A/C was freezing cold, which my wife didn't like. Pool wait staff - these guys were amazing! There was no swim up bar but the wait staff made sure there was a drink in your hand at all times! Wait staff - there were some great waiters and some average as well. The good definitely outweighed the bad. The Bad Entertainment - absolutely none. Even if there are no shows, a nice jazz band or musician would have been nice. Even playing Caribbean music throughout the resort would have been better than nothing. Fitness Center - horrible! The room was smaller than my garage and the equipment was outdated and rusty. Very disappointed. Restaurants - the options were few. One breakfast spot and two dinner spots. There was no buffet, which is important for us to grab something quick. The food took long to be served, although it tasted great! The pool side grill required patrons to come in casual attire. The Ugly After dinner, the resort pretty much shut down because there were no other options. The iguanas are literally all over the walking trail that leads to the rooms. I'm not sure what can be done to control them but it was like Jurassic Park! The resort decor reminded me of the set of the Brady B

Stayed 3 nights in Sep 2023

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

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Luxury Suite, 2 Double Beds, Balcony, Ocean View

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Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

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Luxury Suite, 2 Double Beds, Balcony, Ocean View

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Luxury Suite, 1 King Bed, Balcony (Club)

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View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Luxury Suite, 1 King Bed, Balcony, Ocean View

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View all photos for Luxury Suite, Multiple Beds, Balcony (Premium)

Luxury Suite, Multiple Beds, Balcony (Premium)

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View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Luxury Suite, 1 King Bed, Balcony, Ocean View

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View all photos for Presidential Suite, Multiple Beds, Balcony (Plunge pool)

Presidential Suite, Multiple Beds, Balcony (Plunge pool)

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Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

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View all photos for Luxury Suite, 1 King Bed, Balcony (Club Premium)

Luxury Suite, 1 King Bed, Balcony (Club Premium)

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Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

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