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Marien Puerto Plata - All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Playa Dorada
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marien Puerto Plata - All Inclusive

Outdoor pool, pool loungers
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Outdoor pool, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Nightclub

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Room service
  • Gym

Explore the area

Map
Carretera Luperón, Km. 4.5, Complejo Turístico, Puerto Plata, Puerto Plata, 57000
  • Playa Dorada Golf Course
    4 min drive
  • Long Beach
    5 min drive
  • New York Ranch
    3 min walk
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    32 min drive

Room options

View all photos for Superior Room, 1 King Bed, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Ocean View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Room (Deal of the Day)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Blackout curtains
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 1 Bedroom, Ocean View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 122 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Honeymoon Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 122 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Family Suite, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 201 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, Ocean View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Family Suite, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 201 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 King Bed, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Senator Puerto Plata

On private beach
Pool
Breakfast included
All-inclusive
3.7 out of 5, Good, (1168)
The price is AU$812
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Senator Puerto Plata

About the area

Puerto Plata

An all-inclusive stay in Puerto Plata awaits you at Marien Puerto Plata - All Inclusive. You'll be 3 km (1.9 mi) from Playa Dorada and 2.4 km (1.5 mi) from Lorilar Ranch. Highlights at this beachfront property include 8 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Be Relax Spa can include massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The buffet restaurant, Buffet, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the property's own poolside bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Additionally, you'll find a casino, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .In proximity to this 4-property class Costa Dorada property you'll find Sosua Beach.

What's nearby

  • Playa Dorada Golf Course - 4 min drive
  • Embassy of the United States Dominican Republic - 5 min drive
  • Fort San Felipe - 7 min drive
  • Puerto Plata Cable Car - 7 min drive
  • Playa Dorada - 7 min drive

Getting around

  • Puerto Plata (POP-Gregorio Luperon Intl.) - 32 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬6 min walk
  • ‪Sakura Restaurante Japonés - ‬6 min walk
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min walk
  • ‪La Locanda - ‬3 min drive
  • ‪Gran Ventana Beach Bar - ‬4 min drive

About this property

Marien Puerto Plata - All Inclusive

Family fun on the beach, with outdoor pool, near Playa Dorada
Marien Puerto Plata - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Marien Puerto Plata - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts and a steam room. Free self parking is available.

This 4-star Puerto Plata property is smoke free.

  • 584 guestrooms or units
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar by the pool
Marien Puerto Plata - All Inclusive offers 584 accommodations with minibars (stocked with some free items) and a safe. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Puerto Plata property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Be Relax Spa. Services include massages and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 5 bars/lounges
  • 8 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet
  • Mylos
  • Oralé
  • Rodizio
  • Snack

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (1,615 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gaming table
  • Gym
  • Nightclub
  • Outdoor pool
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Slot machine
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old.
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 24 years old. This property accepts Visa, Mastercard and cash. On-site parties or group events are strictly prohibited.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Be Live Grand
Be Live Grand Marien
Be Live Grand Marien All Inclusive
Be Live Grand Marien All Inclusive Puerto Plata
Be Live Grand Marien Puerto Plata
Be Live Marien
Grand Be Live
Grand Marien
Grand Marien Be Live
Live Grand Marien
Be Live Collection Marien All Inclusive Puerto Plata
Be Live Collection Marien All Inclusive
Be Live Collection Marien Puerto Plata
Be Live Collection Marien
Be Live Collection Marien All Inclusive All-inclusive property
Be Live Collection ien Inclus
Marien Pueto Plata
Marien Pueto Plata All Inclusive

Frequently asked questions

What is the cancellation policy at Marien Puerto Plata - All Inclusive?

Marien Puerto Plata - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Marien Puerto Plata - All Inclusive?

Yep, Marien Puerto Plata - All Inclusive has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Marien Puerto Plata - All Inclusive?

The closest beach to Marien Puerto Plata - All Inclusive is Playa Dorada (2.3 km).

Is there a spa on site at Marien Puerto Plata - All Inclusive?

Yep, Be Relax Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like body treatments.

Does Marien Puerto Plata - All Inclusive have a pool?

Yep, and guests recommend it! Marien Puerto Plata - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Marien Puerto Plata - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Marien Puerto Plata - All Inclusive?

Marien Puerto Plata - All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Marien Puerto Plata - All Inclusive a romantic place to stay?

A hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Marien Puerto Plata - All Inclusive.

Is Marien Puerto Plata - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Marien Puerto Plata - All Inclusive is a hit with families.

Does Marien Puerto Plata - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Marien Puerto Plata - All Inclusive?

No, Marien Puerto Plata - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Marien Puerto Plata - All Inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Marien Puerto Plata - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Marien Puerto Plata - All Inclusive?

No, pets are not allowed.

Marien Puerto Plata - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 371 out of 1008 reviews" "
Rating 8 - Good. 223 out of 1008 reviews" "
Rating 6 - Okay. 161 out of 1008 reviews" "
Rating 4 - Poor. 118 out of 1008 reviews" "
Rating 2 - Terrible. 135 out of 1008 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Clyde, REYNOLDSBURG

Stayed 4 nights in Aug 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Aug 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Robin A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience from the VIP staff and amenities.
Stayed 4 nights in Sep 2024

2/10 Terrible

Indira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

John L

Stayed 5 nights in Aug 2024

10/10 Excellent

Rosemary

Stayed 1 night in Aug 2024

8/10 Good

Jean

Liked: Staff & service, amenities
The food wasn’t that great. Only one restaurant is always open plus the snack bar. Bed bugs ate me every night. Need to do something about it.
Stayed 7 nights in Aug 2024

8/10 Good

Yasmin

Travelled with family and small children
Liked: Staff & service
It was a good stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Good thank you
Stayed 7 nights in Aug 2024

2/10 Terrible

Christian, Reading

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very little variety of food, there were always times when the food looked like it was heated up, really bad.
Stayed 4 nights in Aug 2024

6/10 Okay

Jose

Travelled with family
Liked: Staff & service, property conditions & facilities
Food is limited, room airconditioner poor,
Stayed 1 night in Sep 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Lennox

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Also, there are condos available for sale
Stayed 3 nights in Aug 2024

10/10 Excellent

Lennox

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Be Live/ Marien over 20 times (since 2004). The property and rooms are spacious. The staff is helpful, and most are bilingual. There is an ATM on the property, as well as parking and shops.
Stayed 5 nights in Aug 2024

10/10 Excellent

Yasmina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Liana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

freylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Stayed 1 night in Aug 2024

4/10 Poor

Ariadna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is NOT a five-star property. Very far from it. Very limited amenities, lack of attention to the overall state of the property. I would not recommend this property to anyone ever. I work in the hospitality industry, so I am very familiar with operations and the behind the scenes that goes into running the business. They really need to revaluate practices and marketing. I was definitely mislead by the way this hotel portrayed. The buffet is horrendous. From the food presentation, the taste, quality, lack of variety and the chefs that were working behind the grill/stations looked very dirty, and disheveled. Brazilian restaurant, the food was bland, staff were not attentive at all. The only reason I gave this a two star for service was because of the team working at the Mediterranean restaurant, they were all great, making up for the fact that half of the menu was not available. The snack bar is joke. The cups used throughout the resort were cheap disposable cups. Whereas other five star properties I’ve stayed at use hard plexi cups. It’s the little things like that really cheapen this place and just dampens the entire experience. Rooms are outdated. First I was given the wrong room and only because I insisted did they “investigate” what happened and was eventually given the suite I booked the next day. There are no real perks to VIP, it’s a scam. Don’t even think about having decent wifi, it’s mediocre at best and doesn’t work. If you are thinking about booking, DON’T!
Stayed 4 nights in Aug 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

carlos

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Luz Jacylin

Liked: Cleanliness
Stayed 4 nights in Jul 2024