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Marien Puerto Plata - All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Playa Dorada

Photo gallery for Marien Puerto Plata - All Inclusive

Outdoor pool, pool loungers
Outdoor pool, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Reception
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Spa
  • Gym

Explore the area

Map
Carretera Luperón, Km. 4.5, Complejo Turístico, Puerto Plata, Puerto Plata, 57000
  • Playa Dorada Golf Course
    ‪4 min drive‬
  • Long Beach
    ‪5 min drive‬
  • Lorilar Ranch
    ‪5 min drive‬
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    ‪32 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Ocean View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Pool View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Deal of the Day)

View from room

Room (Deal of the Day)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Ceiling fan
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 1 Bedroom, Ocean View

Beach/ocean view

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 122 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Family Suite, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 201 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, Ocean View

Children's theme room

Family Suite, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 201 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 King Bed, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Garden View (Adults Only)

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Superior Room, Garden View (Adults Only)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Minibar (some free items)
TV
Pillow menu
Ceiling fan
Blackout curtains
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Senator Puerto Plata

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, (1252)
The price is AU$802
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Senator Puerto Plata

About the area

Puerto Plata

An all-inclusive stay in Puerto Plata awaits you at Marien Puerto Plata - All Inclusive. You'll be 3 km (1.9 mi) from Playa Dorada and 2.4 km (1.5 mi) from Lorilar Ranch. Highlights at this beachfront property include 8 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Be Relax Spa can include massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The buffet restaurant, Buffet, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the property's own poolside bar. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and outdoor swimming pool. Additionally, you'll find a casino, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Costa Dorada property include Malecón De Puerto Plata and Embassy of the United States Dominican Republic.

What's nearby

  • Playa Dorada Golf Course - 4 min drive
  • Malecón De Puerto Plata - 5 min drive
  • Embassy of the United States Dominican Republic - 5 min drive
  • Puerto Plata Cable Car - 7 min drive
  • Playa Dorada - 7 min drive

Getting around

  • Puerto Plata (POP-Gregorio Luperon Intl.) - 32 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬6 min walk
  • ‪Sakura Restaurante Japonés - ‬6 min walk
  • ‪Iberostar Costa Dorada Lobby Bar - ‬3 min walk
  • ‪La Locanda - ‬3 min drive
  • ‪Gran Ventana Beach Bar - ‬4 min drive

About this property

Marien Puerto Plata - All Inclusive

Family fun on the beach, with outdoor pool, near Playa Dorada
Marien Puerto Plata - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Marien Puerto Plata - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts and a steam room. Free self parking is available.

This 4-star Puerto Plata property is smoke free.

  • 313 guestrooms or units
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar by the pool
Marien Puerto Plata - All Inclusive offers 313 accommodations with minibars (stocked with some free items) and a safe. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Puerto Plata property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Be Relax Spa. Services include massages and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 5 bars/lounges
  • 8 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet
  • Mylos
  • Oralé
  • Rodizio
  • Snack

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Casino (1,615 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gaming table
  • Gym
  • Nightclub
  • Outdoor pool
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Slot machine
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old.
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 24 years old. This property accepts Visa, Mastercard and cash. On-site parties or group events are strictly prohibited.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Be Live Grand
Be Live Grand Marien
Be Live Grand Marien All Inclusive
Be Live Grand Marien All Inclusive Puerto Plata
Be Live Grand Marien Puerto Plata
Be Live Marien
Grand Be Live
Grand Marien
Grand Marien Be Live
Live Grand Marien
Be Live Collection Marien All Inclusive Puerto Plata
Be Live Collection Marien All Inclusive
Be Live Collection Marien Puerto Plata
Be Live Collection Marien
Be Live Collection Marien All Inclusive All-inclusive property
Be Live Collection ien Inclus
Marien Pueto Plata
Marien Pueto Plata All Inclusive

Frequently asked questions

What is the cancellation policy at Marien Puerto Plata - All Inclusive?

Marien Puerto Plata - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Marien Puerto Plata - All Inclusive?

Yep, Marien Puerto Plata - All Inclusive has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Marien Puerto Plata - All Inclusive?

The closest beach to Marien Puerto Plata - All Inclusive is Playa Dorada (2.3 km).

Is there a spa on site at Marien Puerto Plata - All Inclusive?

Yep, Be Relax Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like body treatments.

Does Marien Puerto Plata - All Inclusive have a pool?

Yep, and guests recommend it! Marien Puerto Plata - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Marien Puerto Plata - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Marien Puerto Plata - All Inclusive?

Marien Puerto Plata - All Inclusive features a full-service spa, a nightclub and an outdoor pool.

What makes Marien Puerto Plata - All Inclusive a romantic place to stay?

A hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Marien Puerto Plata - All Inclusive.

Is Marien Puerto Plata - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Marien Puerto Plata - All Inclusive is a hit with families.

Does Marien Puerto Plata - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Marien Puerto Plata - All Inclusive?

No, Marien Puerto Plata - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Marien Puerto Plata - All Inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Marien Puerto Plata - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Marien Puerto Plata - All Inclusive?

No, pets are not allowed.

Marien Puerto Plata - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 374 out of 1007 reviews
Rating 8 - Good. 226 out of 1007 reviews
Rating 6 - Okay. 160 out of 1007 reviews
Rating 4 - Poor. 115 out of 1007 reviews
Rating 2 - Terrible. 132 out of 1007 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Helena Adamcova, Guttenberg

Travelled with family
Disliked: Cleanliness, staff & service
Food only got better when more people arrived. Staff seem to want tip for every little thing
Stayed 6 nights in Nov 2024

2/10 Terrible

Tia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is properly outdated. Very moldy beyond means. The roof is leaking very limited activities. The staff is rude and don’t seem to care about anything. Which only means the managers are the same.
Stayed 3 nights in Nov 2024

8/10 Good

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property was nice, but the rooms had issues
Stayed 2 nights in Nov 2024

8/10 Good

Preferred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms outdated but clean. Beach is useless. Was filled with debri and alot of coral in water.
Stayed 3 nights in Nov 2024

6/10 Okay

DIOSMIN

Stayed 4 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Had fun
Stayed 5 nights in Nov 2024

8/10 Good

Ariana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall stay was good. I did have to wait to check in for an hour and a half even though check in is at 3pm. I also notice the ac was leaking in my room but they immediately fixed it. Great food!
Stayed 4 nights in Sep 2024

8/10 Good

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Ashely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all nice and respectful and helpful! Sad that the whole time was raining but still enjoyed my stay. The only thing was that the even though i turned off the AC the room felt freezing like the AC was still on. (Good to know that on a hot day it will work lol) the food was honeslty good in all restuarants but not the buffet even the midnight food was good too. SHOUTOUT TO THE GUYS THAT WORKED OVERNIGHT SNACK BAR LOVED THEM THEY WERE AWESOME AND SUPER KIND WISH I GOT THEIR NAMES !!! :)
Stayed 4 nights in Oct 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
People were friendly
Stayed 3 nights in Nov 2024

6/10 Okay

YMELDA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My airline cancelled my flight heading to the DR it was disappointing that I couldn't receive compensation for missing our first night there. On that note, the staff @ the buffets were professional helpful and friendly. I have to say the "Mexican" restaurant! Not sure why they call it Mexican?! It was not close to being Mexican food. Bad Overall the staff through out the resort were very hospitable!
Stayed 7 nights in Feb 2024

10/10 Excellent

Rafael David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

JOSE

Disliked: Staff & service
Im white skin and when the staff think that I was an American, they treat me very good but when I talk spanish, the treatment change. Staff have to treat persons good.
Stayed 1 night in Oct 2024

8/10 Good

Maria, Bronx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La estadía está bien la comida no mucha variedad pero sabe buena la temperatura nos no dejo disfrutar más pero está agradable el lugar
Stayed 2 nights in Oct 2024

4/10 Poor

Ralphie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were on the 3rd floor of one of the buildings. The entire building smelled like mold/mildew and the smell get worse as you go up to the 3rd floor. For about 3 of the 5 days I was there there was a chunk of the ceiling that rotted away and fell on the ground, no one cleaned it at all all week. The building clearly smells like they have a roof leak and their attic area is likely full of mold/mildew which is unsafe to have people breathing this. This is the 3rd time my family has visited this resort and regretfully it is the last time. The food was mediocre and no real authentic foods. The rice/beans do not taste good, the mango, the queso frito, all those authentic foods are made with low quality food because it does not taste good. They have pictures of what the food looks like and the food they offer does not match. The staff and the pool is the only reason why we did not just leave the place. Everyone is very polite and the pool is fun although the waterfall areas need to be cleaned there's mold/mildew on the rock material itself. I have always been a fan of this place ever since the 1st time we brought our family but this place has gone down hill unfortunately. They need to resolve the mold/mildew issue because that is likely causing people life threatening harm to be breathing that. Think about all the little kids and babies staying at this resort breathing in mold/mildew. If there is a health department or any means to very that this place is mold free it would fail.
Stayed 5 nights in Oct 2024

10/10 Excellent

Linangely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely amazing, and the staff was very understanding and very accommodating. And the food was very good. I would definitely recommend coming here!
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed everything during my vacation. However i had a medical emergency and the hotel's doctor was unprofessional with me and didn't provide the properly medical care. A few members from the animation team as 2 workers from the pizzeria took me to the near clinic to receive the properly medical care. The food doesn't have a lot of variety. Needs to improve it.
Stayed 10 nights in Oct 2024

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Todo perfecto, fui en el presente mes de octubre y las atención fueron muy buenas, la gente es muy amable, las habitaciones son confortables y la comida es buena
Stayed 3 nights in Oct 2024

8/10 Good

Jossanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the food there is no variety. Everyday the same food
Stayed 5 nights in Oct 2024

10/10 Excellent

henry

Excellent service and treatment
Stayed 1 night in Oct 2024

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Kimberly

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was adequate for a quick long weekend getaway. The facilities need more upgrading and renovations. The staff however is excellent and extremely attentive. Everyone went out of the way to make our stay as enjoyable as possible. The food was also very tasty.
Stayed 4 nights in Oct 2024

8/10 Good

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Rolando

Liked: Cleanliness
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Stayed 7 nights in Oct 2024