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Marcela Resort & Spa

4.0 star property
Resort with 3 outdoor swimming pools, a short walk to Playa de los Muertos
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Marcela Resort & Spa

55-inch flat-screen TV with digital channels, streaming services
Superior Penthouse, 2 Bedrooms, Kitchen, Bay View | Living area
Superior Apartment, 1 King Bed, Kitchen, Bay View | Living area
3 outdoor pools, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Property grounds

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included
  • Kitchen
    Kitchen

Explore the area

Map
125 C. Hortensias Amapas, Puerto Vallarta, Jal., 48399
    Playa de los Muertos
    6 min walk
    Olas Altas Street
    8 min walk
    Los Muertos Pier
    9 min walk
    Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    27 min drive

Room options

View all photos for Superior Apartment, 3 Bedrooms, Hot Tub, Garden View

Superior Apartment, 3 Bedrooms, Hot Tub, Garden View | Living area

Superior Apartment, 3 Bedrooms, Hot Tub, Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 329 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Bed

View all photos for Deluxe Apartment, 1 Bedroom, Kitchen, Bay View

Deluxe Apartment, 1 Bedroom, Kitchen, Bay View | Living area

Deluxe Apartment, 1 Bedroom, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 54 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Kitchen, Bay View

Deluxe Apartment, 2 Bedrooms, Kitchen, Bay View | Living area

Deluxe Apartment, 2 Bedrooms, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 137 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Penthouse, 2 Bedrooms, Kitchen, Bay View

55-inch flat-screen TV with digital channels, streaming services

Superior Penthouse, 2 Bedrooms, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 122 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Kitchen, Garden View

Deluxe Apartment, 2 Bedrooms, Kitchen, Garden View | Living area

Deluxe Apartment, 2 Bedrooms, Kitchen, Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 180 sq m
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 3 Bedrooms, Kitchen, City View

Deluxe Apartment, 3 Bedrooms, Kitchen, City View

Deluxe Apartment, 3 Bedrooms, Kitchen, City View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 135 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

View all photos for Superior Penthouse, 2 Bedrooms, Kitchen, Bay View

Superior Penthouse, 2 Bedrooms, Kitchen, Bay View | Living area

Superior Penthouse, 2 Bedrooms, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 125 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Superior Penthouse, 2 Bedrooms, Kitchen, Bay View

Superior Penthouse, 2 Bedrooms, Kitchen, Bay View | Terrace/patio

Superior Penthouse, 2 Bedrooms, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 125 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Classic Apartment, 1 Bedroom, Kitchen, Bay View

Classic Apartment, 1 Bedroom, Kitchen, Bay View | Living area

Classic Apartment, 1 Bedroom, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 49 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Penthouse, 2 Bedrooms, Bay View

55-inch flat-screen TV with digital channels, streaming services

Superior Penthouse, 2 Bedrooms, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 122 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 3 Bedrooms, Kitchen, Bay View

Deluxe Apartment, 3 Bedrooms, Kitchen, Bay View | Living area

Deluxe Apartment, 3 Bedrooms, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Bay view
  • Sleeps 8
  • 1 King Bed, 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Apartment, 1 King Bed, Kitchen, Bay View

Superior Apartment, 1 King Bed, Kitchen, Bay View

Superior Apartment, 1 King Bed, Kitchen, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Connecting rooms available
  • 246 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Studio, 1 Bedroom, Kitchen, Garden View

Classic Studio, 1 Bedroom, Kitchen, Garden View

Classic Studio, 1 Bedroom, Kitchen, Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Penthouse, 1 King Bed with Sofa bed, Hot Tub, Bay View

Superior Penthouse, 1 King Bed with Sofa bed, Hot Tub, Bay View | Living area

Superior Penthouse, 1 King Bed with Sofa bed, Hot Tub, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 126 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Penthouse, 1 King Bed with Sofa bed, Hot Tub, Bay View

Superior Penthouse, 1 King Bed with Sofa bed, Hot Tub, Bay View | Living area

Superior Penthouse, 1 King Bed with Sofa bed, Hot Tub, Bay View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
Connecting rooms available
  • 108 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Apartment, 1 Bedroom, Kitchen, Garden View

Classic Apartment, 1 Bedroom, Kitchen, Garden View | Living area

Classic Apartment, 1 Bedroom, Kitchen, Garden View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 58 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Puerto Vallarta

At Marcela Resort & Spa you'll be within just a 10-minute stroll of popular attractions like Playa de los Muertos and Bay of Banderas. Highlights at this resort include 3 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Restaurant Marcelita, serves Mexican cuisine and is open for breakfast, brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym and pool loungers. Plus you'll find free Wi-Fi in public areas, concierge services and a garden. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Romantic Zone resort include Malecon and Cruise Ship Terminal.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa de los Muertos - 6 min walk
  • Olas Altas Street - 8 min walk
  • Los Muertos Pier - 9 min walk
  • Conchas Chinas Beach - 2 min drive
  • Malecon - 3 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 27 min drive

Restaurants

  • ‪Blondies - ‬7 min walk
  • ‪Mantamar Beach Club · Bar & Grill - ‬5 min walk
  • ‪Coco's Kitchen - ‬7 min walk
  • ‪The Swedes - ‬8 min walk
  • ‪Anonimo - ‬9 min walk

About this property

Marcela Resort & Spa

Resort with 3 outdoor swimming pools, a short walk to Playa de los Muertos
Marcela Resort & Spa offers its guests 3 outdoor swimming pools and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Barbecue grills, multilingual staff, and tour/ticket assistance are also featured at Marcela Resort & Spa. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta resort.

  • 20 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Marcela Resort & Spa offers 20 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes kitchen islands. Accommodation at this 4-star resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns and hairdryers.

This Puerto Vallarta resort provides complimentary wired and wireless Internet access. 55-inch flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 4 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Restaurant Marcelita

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Separate in-room dining area

Conveniences

  • Hair salon
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Chef service
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Kitchen island
  • Local meal delivery service
  • Microwave
  • Oven
  • Restaurant dining guides
  • Separate dining area

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Mobile key entry
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Marcela Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

C. Hortensias 125
Marcela Resort Spa
Marcela Resort & Spa Resort
Marcela Resort & Spa Puerto Vallarta
Marcela Resort & Spa Resort Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Marcela Resort & Spa?

Marcela Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marcela Resort & Spa?

As of 21 Sept 2024, prices found for a 1-night stay for 2 adults at Marcela Resort & Spa on 23 Sept 2024 start from AU$119.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marcela Resort & Spa?

Yep, Marcela Resort & Spa has a free self car park.

Are there any beaches close to Marcela Resort & Spa?

Yep, Marcela Resort & Spa is a short 6-minute walk from Playa de los Muertos.

Is there a spa on site at Marcela Resort & Spa?

Yep, there is an onsite spa at Marcela Resort & Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Marcela Resort & Spa have a pool?

Marcela Resort & Spa has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 10:00 PM.

What makes Marcela Resort & Spa a romantic place to stay?

Garden-view dining and a lounge bar, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Marcela Resort & Spa.

Are there hot tubs in the rooms at Marcela Resort & Spa?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Marcela Resort & Spa?

No, Marcela Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Marcela Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Marcela Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Marcela Resort & Spa?

No, pets and service animals are not allowed.

Marcela Resort & Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 32 out of 36 reviews" "
Rating 8 - Good. 3 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Organized an atv tour that was super fun. Great pool. Very close walk to Romantic zone.
Stayed 7 nights in May 2024

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort I highly recommend staying here
Stayed 5 nights in May 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with lovely, friendly, helpful staff. Would love to stay here again!
Stayed 4 nights in Apr 2024

10/10 Excellent

pattyanne

Liked: Cleanliness, staff & service, property conditions & facilities
very unique property with lovely gardens. Its on a hill so be prepared to walk alot uphill!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jenylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Gorgeous Mexican decor, beautiful grounds, small and quiet boutique resort feel, close proximity to shops and restaurants- just the recharge we needed!
Stayed 3 nights in Apr 2024

10/10 Excellent

Conn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Short walk to Romantic Zone.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days at Marcela. What a gem! Small hotel, incredibly clean and spacious rooms. The views from your living area will blow you away!! Marcela gives you a vintage, unique experience. Lovely property on the hilltop. Two guest rooms per floor but you feel like the entire building is all to yourself. Incredibly friendly and helpful staff. Excellent restaurant food! 10 minute walk to the beach and half hour from the airport. Bring cash! Food & beverages are priced reasonable if not less expensive than the U.S. I cannot wait to return. We also ate at Kitty Cat and La Palapa down by the beach, but honestly the food at the restaurant is also well worth it. Thank you Marcela staff for an amazing experience!
Stayed 4 nights in Apr 2024

10/10 Excellent

reesa

Stayed 7 nights in Mar 2024

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, grounds and amenities. The pool was nice and bar well stocked. Family friendly and close to town.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views and charming property. Would recommend to anyone.
Stayed 4 nights in Feb 2024

10/10 Excellent

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place. The view of the Bay and the property is amazingly beautiful. It is a rustic hotel, but it is very clean and has all the modern amenities. For the price, you won't find a better place in old PV!
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Our stay was amazing. Friendly staff, large clean rooms, amazing pool & stunning views. I will stay there again in the future.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sherman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for anyone willing to walk uphill a little bit--easily walkable to all the restaurants and the beach, but just up the hill, so it's more peaceful and quiet. Facilities were great and very spacious, with the only negative being 1 of our 3 bathrooms didn't have shower curtains. The staff was super helpful and nearly always accessible via Whatsapp!
Stayed 6 nights in Jan 2024

8/10 Good

Jake

Liked: Cleanliness
Beautiful Hotel but with some issues
Upon first impressions the property is beautiful and the staff is very nice. A/C didn't seem to be working much at all. The A/C in the room didn't seem to work and it took about 5-6 minutes for the water to get even warm in the shower. The location is great in that it is close to everything in Zona Romantica, but very sketchy trying to cross the highway upon leaving the property. Also, the lack of an elevator or ramp to get out of the property is a miss as those steps do get old! Also the TV turned on but doesn't have smart tv capabilities and no cable, local channels, etc. Just a black screen. The staff gave some bad intel which unfortunately ruined one of my day's itinerary. All in all this could have been a great stay with a few small tweaks. Keep on working on those and this would be superb!
Stayed 3 nights in Jan 2024

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, great pool area and a view of the ocean from pool ecen though notclosetobeach. Great value for the money.
Stayed 6 nights in Jan 2024

6/10 Okay

Lina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lovely views but customer service is lacking.
First the pros: we rented a two-bedroom apartment-type set-up that was beautifully decorated in a Mexican folk-art type style: the views of the beaches and Puerto Vallarta were stunning. It's a large, spacious, comfortable setting. BUT the service leaves a lot to be desired. At least two of the days we were driven out by incredibly loud drilling and other construction noise, which went on most of the day. So much for being able to relax. No way to relax in the shower, as the water temperature was erratic and impossible to regulate. And the maid service apparently is only available in the morning, so if you feel like sleeping in and lounging around after cooking brunch in the well-stocked kitchen, you will not get your room cleaned or the towels replaced. I think we only got maid service once during the five days. Very bizarre policy. And speaking of towels, our place was very well stocked with towels of all shapes and sizes, but they make you sign a paper stating you will not take any towels to the beach. A cheap and aggravating policy, as then you are forced to buy towels at the beach or do without. All in all, all of these annoyances really add up.
Stayed 7 nights in Dec 2023

10/10 Excellent

Mary Ann

Travelled with group
Liked: Property conditions & facilities
Very peaceful, the gardens are lovely.
Stayed 7 nights in Nov 2023

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Oct 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome. I saw photos and looked nice but in person it is one of the best places i have stayed at. Staff is so friendly and helpful and the room was like from a movie. We loved it and next time will take my wife who unfortunately could not go with us. Thank you all at Marcelas.
Stayed 1 night in Sep 2023

10/10 Excellent

ISIDRO

Stayed 6 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

DIANA CECILIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito todo, super recomendado.
Stayed 2 nights in Sep 2023