8/10 Good
Ray
Travelled with family
24 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Costa Sur Resort in Puerto Vallarta.
Pros:
• Beautiful waterfront location with easy beach access.
• Safe, with great activities, pools, and poolside bar service.
• Friendly front desk and poolside staff.
• Convenient bus stop right in front of the resort.
Cons:
• Limited walkable roads and no nearby shopping or dining options.
• Room service was a bit slow, and there was a leaking water pipe under the sink.
• No conditioner was provided throughout our stay, though shampoo and soap were.
• Two bottles of water and coffee were provided on the first day; after that, they had to be purchased.
• Bath and pool towels had an unpleasant odor, similar to feet, and could benefit from more thorough laundering with deodorizing agents.
• The property is located near a main road, which can be somewhat noisy at night.
Overall, it was a pleasant experience, and we hope the resort addresses these minor issues in the future.
Ray
Stayed 5 nights in Dec 2024