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Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

Front of property - evening/night
Aerial view
Junior Suite, Garden View (Family Selection)
Restaurant
Restaurant

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Housekeeping
    Housekeeping
The price is AU$753
includes taxes & fees
6 Nov - 7 Nov

Explore the area

Map
Carretera Punta de Mita km. 11.5, Punta de Mita, NAY, 63734
  • Punta de Mita Sea Pool
    5 min walk
  • Bay of Banderas
    20 min walk
  • Destiladeras Beach
    4 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    43 min drive

Room options

View all photos for Junior Suite, Garden View (Family Selection)

Junior Suite, Garden View (Family Selection)

Junior Suite, Garden View (Family Selection)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Superior With Garden View

Premium bedding, memory-foam beds, minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior With Garden View

Premium bedding, memory-foam beds, minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Superior With Garden View

Premium bedding, memory-foam beds, minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Superior With Garden View

Premium bedding, memory-foam beds, minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Superior With Garden View

Premium bedding, memory-foam beds, minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior With Garden View

Premium bedding, memory-foam beds, minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort
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Hot tub
All-inclusive
Spa
4.2 out of 5, Very good, (1113)
The price is AU$422
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

About the area

Punta de Mita

A luxury stay in Punta de Mita awaits you at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive. Within a 20-minute stroll, you'll find Bay of Banderas and Punta de Mita Sea Pool. Highlights at this all-inclusive property include 3 outdoor swimming pools, a full-service spa and a free water park. .A day of pampering can include deep-tissue massages, Swedish massages and detox wraps along with aromatherapy and Ayurvedic treatments. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 4.5-property class Punta de Mita property include Punta de Mita Beach and Playa Bucerias.

What's nearby

  • Punta de Mita Sea Pool - 5 min walk
  • Destiladeras Beach - 4 min drive
  • Punta de Mita Beach - 6 min drive
  • Punta Mita Golf Club - 11 min drive
  • El Anclote Beach - 14 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 43 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬10 min walk
  • ‪Manatees Pool Lounge - ‬3 min walk
  • ‪Bluewater Grill - ‬5 min walk
  • ‪Árbol - ‬11 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬5 min walk

About this property

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Punta de Mita property is smoke free.

  • 95 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1999
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offers 95 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. This accommodation offers separate dining areas. Memory foam beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

This Punta de Mita property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1999
  • Colonial architecture
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive

Frequently asked questions

What is the cancellation policy at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive on 6 Nov 2024 start from AU$753.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

The closest beach to Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is Punta de Mita Beach (5.3 km).

Is there a spa on site at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as Thai massages.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a pool?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What makes Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive a romantic place to stay?

A lounge bar and 24-hour room service, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive.

Is Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 180 reviews" "
Rating 8 - Good. 46 out of 180 reviews" "
Rating 6 - Okay. 19 out of 180 reviews" "
Rating 4 - Poor. 10 out of 180 reviews" "
Rating 2 - Terrible. 8 out of 180 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Travelled with family
We booked this resort as a family group of 11. We were split up between two resorts that were companion resorts but did not allow cross participation.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Carla

Liked: Staff & service
Rooms could be renovated
Stayed 3 nights in Jun 2024

10/10 Excellent

Adalberto Gallegos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Rick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation
Stayed 4 nights in Jun 2024

10/10 Excellent

Wei-Cheng

Stayed 2 nights in May 2024

10/10 Excellent

HUI UN

Stayed 2 nights in May 2024

6/10 Okay

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
El precio del Family selection era más económico que del hotel regular, probablemente por un tema de fechas o ocupación. Haciendo que no fuera esclusivo, llegan personas en camiones de tours, o en grupos que hace parecer un balneario popular. El hotel gran Palladium (a un lado) tiene muchas más amenidades sin embargo de menor calidad los alimentos. Del lado del Family selection los alimentos y bebidas son muy buenos sin embargo es muy pequeño esa sección del hotel lo que te obliga a ir al otro hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Hazel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in several different hotels between Puerto Vallarta- Punta de Mita and this was our favourite! The others were Riu Vallarta, Marivel Emotions, Delta Marriott La Cruz, & Velas Vallarta The food here was fab & we felt it was the best & it was the only place we were able to get blueberries, blackberries, strawberries & raspberries for the baby (though we skipped the raspberries as they were covered in flies as the food was uncovered which is 1 improvement that could easily be made) the service brilliant, the staff very helpful & even cooked a plateful of asparagus for the baby. The Nest restaurant food & service was great. (Though they did somehow forget to bring kids breakfast but there was plenty of other stuff to eat whilst waiting so no big deal) We did a night in the main hotel in an ocean view room which was nice (but couldn’t see the ocean from the bed which we had been able to in other hotels that used glass screen/metal railings etc on the balcony instead of a wall) and a night in the family selection side. It was nice to get some little gifts in the family selection like bucket/spade, top etc. The beach was better on the main side with some soft sand areas (also some rocks & lots of beautiful shells) the food in the main restaurant was really good too. We were just disappointed we couldn’t get a space in the Japanese restaurant. The pools were warm except the kids pool with the slides (would have thought the kids pool more important to be warm) baby
Stayed 1 night in Apr 2024

10/10 Excellent

Noe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Family Selection. Our room was nice enough. It was great to have access to a dedicated pool for our family. It was also nice to have a host located in our building that we could ask questions and get help with reservations and connecting with other parts of the hotel outside of the Family Selection area such as the spa and restaurants.
Stayed 4 nights in Apr 2024

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort has all the amenities you could ask for and the staff is always very friendly and helpful!
Stayed 5 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly nice. We honestly couldn’t have been happier with staff. Be aware lots of stairs. if you stay in in the family selection and you’re in building four, you’ll hear the loud music at night. Didn’t bother us but it may bother young kids. Beach area pool everything was awesome.
Stayed 7 nights in Mar 2024

8/10 Good

Carlos

Stayed 2 nights in Jan 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Jay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you book family selection they make it seem like you get a great service. The host we were provided didn’t do anything for us. She never helped to book any restaurant reservations or provide any services. She lied about a lot of things and the staff lied about stuff as well. The host said she was there to help with anything but she did nothing but say no to everything. Supposedly all the restaurants were booked prior to us going. That means we have to eat at the buffet everyday. We traveled with other friends as well but they were able to get a reservation (even though we were there before them and after them). We were given grand palladium gift card but when we tried to use it they all lied and made up stories. I would never go back to this place due the lies and deceitful of some of the workers . Only people that were good were servers at the pool and some of the restaurants. It might be possibly the host we had but she was horrible . She lied and the front desk workers lied about everything.
Stayed 7 nights in Dec 2023

10/10 Excellent

NELSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, good spot for family and surfers.
Stayed 7 nights in Dec 2023

6/10 Okay

Adriana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I thought we were paying for a 5 star hotel but these one is more like a 3 star one. We were in the family select sector which it is supposed to be the best. Well, it’s not or in other words is the best they have. Our room was supposed to be garden view but instead was a wall of mud and a fence. The jacuzzi was broken and dirty water came out. Room service never cleaned our shower. In family select there is only ONE restaurant and every day and night they offered the SAME menu. The second option is the pool bar with limited hours. The pool is small but at least water is warm. The staff of the kids club make you feel like you are bothering them if you leave your kids when there is no activity plan with them (and they insist that you go to their activity in the pool area). Every time I picked my kids they were watching a movie. The service especially at the restaurants is VERY slow. It can take you 1.5 hours for lunch or dinner and you will be lucky if the appetizer arrives before the entree. Cocktails are poor qu. Not real fruit or pulp. Just the cheapest option they could offer you. Nobody informs you what the hotel has to offer you. On our last day we learnt that there are free boogie boards but you have to go to the other hotel beach to use them. Everything is in the other hotel, connected to family selection so prepare to walk a lot. Even if you want a snack at 5.30 pm because the pool bar/ restaurant closes at 6 but they (servers) don’t allow you to order after 5.30 pm.
Stayed 6 nights in Dec 2023

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Family selection is excellent for kids!!! Staff was friendly, beach is unreal and lots of activities for kids. Our daughter has a food allergy and we had no issues :)
Stayed 7 nights in Nov 2023

2/10 Terrible

Olena

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have checked into the hotel at 4pm. Now it’s 9pm and we have no food or drinks. All of the restaurants on the territory of the hotel are closed. No mini bar in the room. Nothing. My kids 2 and 4 yo are without snacks, water. We were not notified prior to checkin that this is the situation. Horrible experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Vage

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids pool
Stayed 4 nights in Jul 2023

2/10 Terrible

STEPHEN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very nice but the property needs a lot of work. Very dirty around the pool areas and bars. Air conditioning very weak in room. We had to change rooms 4 times due to AC not working or shutting off. Maintenance person fixing the AC told my wife the hotel was to cheap to properly fix the AC. The food was not great. Everything is mostly buffet or premaid so no modifications on certain items you order. I eould never stay at the hotel again
Stayed 5 nights in Jul 2023

8/10 Good

Carlos A

Stayed 2 nights in Jun 2023

6/10 Okay

Elena

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2023

4/10 Poor

Tovia

Travelled with family
Disliked: Cleanliness, staff & service
Stayed in the family section and it was horrible! The restaurant the nest and buffet are closed at lunch times and only options to eat are cheeseburgers which were always rubbery overcooked or quesadillas no healthy food and not baby friendly or go to your room and wait for room service. I have a one year old who is a very good eater but I don’t feed him junk food he eats healthy not processed foods and these options just were not acceptable. You have to make reservations for restaurants for dinner the Mexican food at adalita was not good and the service was beyond terrible I asked for a plain tortilla for my baby to hold him over while he waited for dinner and they never brought him one nor did they check on us or bring us water- the waiter had an attitude like he didn’t enjoy his job or working and it showed.we are very friendly and no matter the circumstances we were never rude and we have never been treated this way in our entire lives! As for the room- It says on the description for the room on the website that you get robes and slippers in your room and we did not. Our room was supposed to be restocked daily with waters and snacks and beverages and it was only restocked once and we stayed 7 days!Our room flooded there was water leaking down from the ceiling and you can tell this wasn’t the first time. They didn’t do anything about it! A room change should have been offered but nope they did nothing.
Stayed 6 nights in May 2023