Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only (Puerto Vallarta, MEX): Reviews & Deals from AU$1,253

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Adults-only beachfront hotel with 4 outdoor pools

Where to?

Dates

March 2025

April 2025

4 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Bar
All-inclusive
Breakfast included
Housekeeping
Air conditioning

includes taxes & fees

31 Mar - 1 Apr

Explore the area

Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270

Garza Blanca Beach
‪8 min walk‬
Los Arcos
Playa Gemelas
‪7 min drive‬
Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪42 min drive‬

Room options

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two bedroom Master Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

2 bedrooms

241 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Suite two Double Beds South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Ceiling fan

Separate bedroom

Egyptian cotton bed sheets

99 sq m
Sea view
Sleeps 3
2 Double Beds

Two Suite South Connected

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

2 bedrooms

198 sq m
Sea view
Sleeps 6
1 King Bed and 2 Double Beds

The Penthouse North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Kitchen

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

265 sq m
Ocean view
Sleeps 2
1 King Bed

Suite North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Ceiling fan

Separate bedroom

Egyptian cotton bed sheets

99 sq m
Ocean view
Sleeps 2
1 King Bed

Ultra Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

Separate bedroom

99 sq m
Ocean view
Sleeps 2
1 King Bed

Suite Two Double Beds North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Ceiling fan

Separate bedroom

Egyptian cotton bed sheets

99 sq m
Ocean view
Sleeps 3
2 Double Beds

Corner Suite North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Ceiling fan

Separate bedroom

Egyptian cotton bed sheets

99 sq m
Ocean view
Sleeps 2
1 King Bed

Two Ultra Suites South Connected

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

2 bedrooms

198 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Ultra Suite North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

Separate bedroom

126 sq m
Ocean view
Sleeps 2
1 King Bed

Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Ceiling fan

Separate bedroom

Egyptian cotton bed sheets

99 sq m
Sea view
Sleeps 2
1 King Bed

Ultra Corner Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

Separate bedroom

126 sq m
Ocean view
Sleeps 2
1 King Bed

Corner Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Ceiling fan

Separate bedroom

Egyptian cotton bed sheets

99 sq m
Ocean view
Sleeps 2
1 King Bed

Ultra Suite Two Double Beds South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

Egyptian cotton bed sheets

99 sq m
Sea view
Sleeps 3
2 Queen Beds

Master Suite South

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

Separate bedroom

142 sq m
Ocean view
Sleeps 2
1 King Bed

Ultra Corner Suite North

Highlights

Balcony

Private outdoor hot tub

Air conditioning

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Ceiling fan

Separate bedroom

126 sq m
Ocean view
Sleeps 2
1 King Bed

About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only. Within just a 15-minute stroll, you'll find popular places like Garza Blanca Beach and Bay of Banderas. Highlights at this all-inclusive hotel include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Imagine can include massages, body wraps and body scrubs along with access to the sauna and hot tub. With 4 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and 24-hour gym. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and noon. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class South Zone hotel include Malecon and Playa Gemelas.

What's nearby

Garza Blanca Beach - 8 min walk - 0.7 km
Playa Palmares - 16 min walk - 1.4 km
Playa Gemelas - 7 min drive - 3.3 km
Playa Mismaloya - 10 min drive - 4.9 km
Playa de los Muertos - 21 min drive - 7.3 km

Getting around

Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 42 min drive

Restaurants

‪Playa Mismaloya - ‬6 min drive
‪Blanca Blue Restaurant & Lounge - ‬11 min walk
‪BocaDos STK - ‬4 min walk
‪Noi - ‬1 min walk
‪Hiroshi - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Adults-only beachfront hotel with 4 outdoor pools

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers outdoor tennis courts, a health club and a rooftop terrace. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta hotel.

145 guestrooms or units

2 buildings

9 dining venues

4 bars by the pool

2 swim-up bars

5 bars or lounges

Conference rooms

Built in 2014

Buffet breakfast (free)

Deli

Terrace on the roof

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Umbrellas for the pool

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Food/drink service (free)

Wedding services available

Garden

Outdoor picnic space

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

1 conference room

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch flat-screen televisions come with DVD players and pay-per-view films. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

This Puerto Vallarta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Imagine has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

4 outdoor pools, free pool cabanas, pool umbrellas

Pool
Hot tub
All-inclusive
Spa

includes taxes & fees

21 Apr - 22 Apr

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free beach shuttle
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to noon
2 swim-up bars
4 poolside bars
5 bars/lounges
9 restaurants
Private picnics
Snack bar/deli

Restaurants on site

DAO - ChineseContemporary
Hiroshi - Japanese
NOI - Italian Cuisine
The Rooftop
The Terrace

Things to do

2 outdoor tennis courts
24-hour gym
4 outdoor pools
Art gallery
Basketball
Beach volleyball
Designer stores
Ecotours
Evening entertainment
Full-service spa
Hiking/biking trails
Kayaking
Paddleboard
Piano
Racquetball/squash
Shopping
Snorkelling

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Meeting room

Outdoors

Beach towels
Beach umbrellas
Garden
In the mountains
On the bay
On the beach
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool cabanas (surcharge)
Pool umbrellas
Rooftop terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Massage
Sauna
Spa open daily
Steam room

Accessibility

Lift (150 centimetre wide door)
Smooth flooring in public areas

Room amenities

Bedroom

Egyptian cotton sheets
Hypo-allergenic bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toilet with electronic bidet
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch flat-screen TV
DVD player
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Espresso maker
Free bottled water
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Ceiling fan
Desk
Electrical adapters
Iron/ironing board
Laptop workspace
Phone
Recycling
Safe
Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 2600 per vehicle (return, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector and outdoor lighting

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only

Hotel Mousai Puerto Vallarta All Inclusive

Hotel Mousai Puerto Vallarta Adults Only All Inclusive

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Frequently asked questions

What is the cancellation policy at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only on 31 Mar 2025 start from AU$1,253.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has free valet parking.

Are there any beaches close to Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is a short 8-minute walk from Garza Blanca Beach. Fun beach activities include volleyball, snorkelling and kayaking. You can also find motor boats and boat tours.

Is there a spa on site at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Spa Imagine is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have a pool?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only features 4 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only.

Is Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only family-friendly?

No, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, all rooms come with private hot tubs.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Relax with a coldie at the 4 poolside bars or 5 lounge bars, and grab a meal at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only's 9 restaurants.

What time are check-in & check-out at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, only service animals are allowed.

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

8.8

Excellent

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

bruce roderick

Travelled with partner

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

You can’t go wrong here! Quite, modern, outstanding service and great food!

Stayed 7 nights in Dec 2024

10/10 Excellent

anita

12 Dec 2024

Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

11 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Nov 2024

10/10 Excellent

Steven

Travelled with partner

6 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel Mousai is an amazing hotel. It was so clean and pristine. The grounds were beautiful and lush. It felt as though Hotel Mousai thought of everything you could want in a hotel stay. Room: 5 stars The room was very spacious and beautiful. The mini bar was always well stocked. Our balcony had an amazing view of the ocean and the mountains. The hammock and hot tub were perfect to end the night in or watch the sunset. The room came with an iPad that controlled the lights, drapes (A for the blackout drapes) and music. We loved that the room came with a speaker system. You could Bluetooth your own music or play music already loaded onto the iPad. Most nights we would come back to the room and the beds would be turned down, lights would be dimmed, and soft music playing. It was a lovely touch and Thank you to Luz for taking care of our room all week. The bidet if you’ve never tried it, is great! Food: 5 stars The food was delicious everywhere we went. From Dao, Bocados, Blanca Blue it was 5 stars always. Even the food by the pool was delicious. Often times, food at an all inclusive is not the best but this food was absolutely delicious. Staff and service: 4 stars The staff was so friendly and accommodating everywhere we went. Omar at the pool was the best. Carlos our butler helped us with all our reservation needs. The only downside was the concierge trying to convince us to attend their demonstration. It felt pushy at times. Besides that, this hotel was hands down the best

Stayed 4 nights in Dec 2024

2/10 Terrible

Ali

Travelled with group

24 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

**Title: Terrible Experience at Hotel Mousai** I recently stayed at Hotel Mousai for four nights, and it was absolutely horrible. Our room was dirty throughout our stay, and despite multiple calls for room service, no one ever showed up. We were provided with only three towels for the entire stay, which is unacceptable at a resort with a pool—we had to bring towels from the pool area! Additionally, our experience at the steakhouse was incredibly frustrating. The manager, Ruben, was unprofessional and unhelpful. I have a shrimp allergy, which I communicated to the staff before ordering. Instead of taking our steak orders, they insisted on bringing us whatever they wanted, and we ended up with a seafood platter that included shrimp. When we pointed this out to Ruben, he dismissed our concerns and said they wouldn't take any more orders. We left the restaurant upset and hungry. I would not recommend Hotel Mousai based on this experience. Never will I return.

Stayed 4 nights in Nov 2024

2/10 Terrible

Farbod

Travelled with partner, Travelled with group

24 Nov 2024

Disliked: Staff & service, amenities, property conditions & facilities

Our stay at hotel mousai was absolutely horrible. We planned our stay of 4 nights hoping to have a relaxing stay and Hotel Mousai. Our room was dirty for the entire stay. We called for room service multiple times but they never showed up. We had 3 towels for 4 nights. Imagine going to a resort with pool and don’t have towels. We had to bring our towels from the pool area!! Not to mention our terrible experience at the steak house. I never experienced such a thing. The manager at the steak house who named “Ruben” refused to served us properly. I have allergies to shrimp and mentioned it first thing to the waiters and staff before even sitting down at the table. First of all they refused to take our order for steaks and said we’d bring you whatever we want!! Then they served us a platter instead of a seafood including SHRIMP!! After we told the manager Rubin, that we didn’t ask for seafood, specifically no shrimp he sair this is what it is and they are not taking orders anymore so we left pissed and starving!!! Never will be back.

2/10 Terrible

Mahan

19 Nov 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I would never stay at this hotel again. From start to finish, it was a deeply disappointing experience. Upon arrival after a long flight, it took over an hour to check in because there were only two receptionists, both of whom were clearly new and inexperienced. When we finally got to our room, we found hair in the bathroom sink. That same evening, I noticed black footprints on the bed sheets. Shockingly, it took the staff two full days to replace them. The dining experiences were even worse. The restaurant staff didn’t provide menus, citing a preset menu for our group, which severely limited our options. At the Chinese restaurant, they didn’t bring enough main courses, leaving many of us unsatisfied. The Japanese restaurant was marginally better, but the steakhouse was an absolute disaster. At the steakhouse, the staff served one steak to be shared among the group, despite everyone wanting different temperatures. Worse, the steak was cold and overcooked. Instead of addressing our concerns, they kept bringing out chicken and shrimp, which we didn’t want. The manager, “RUBEN,” was incredibly rude. When one of my friends requested a properly cooked steak, he flat-out refused, saying, “No more food. We’ve served enough.” This was supposed to be a luxurious stay, and we paid a premium expecting quality service. Instead, it was an utter disaster. I’m especially embarrassed because I invited a newlywed friend to join us, traveling all the way from Dubai to Puerto Vallarta.

Stayed 4 nights in Nov 2024

2/10 Terrible

Kimia

Travelled with group

18 Nov 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

Unfortunately, we did not have a good experience as a group of 12 especially when we were dining at the restaurant, the service was terrible specially at the steakhouse. If you’re a group more than eight, they’re not gonna even provide you a menu at the restaurants and they’re gonna serve you what they call it family style and you don’t have options to choose no matter if you purchase it or get a all inclusive package we had an all-inclusive package and at the steakhouse they served us chicken octopus stream, and a little bit of very dried cold steak. However, we asked that we are not gonna eat shrimps and chicken. We were not able to choose our steak and they brought us some steak by their own choice, which was very cold and dried when they served it and when we ask our server to change it, they refuse to do it. I also mentioned to our server that I don’t like overcooked steak and I want my steak to be rare and he he said this is what it is and we are not gonna serve anymore as we already brought the(dry cold overcooked steak). I asked for the manager (Ruben) and also the manager came and he said if you have a problem, go talk to the general manager and I’m not able to do anything for you and I’m not gonna serve you guys.

Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel, Stoneham

Travelled with family

17 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

See above.

Stayed 5 nights in Nov 2024

10/10 Excellent

Amy, glendale

Travelled with family

9 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing experience as always!

Stayed 6 nights in Oct 2024

10/10 Excellent

Artur

5 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stuff, great service, great facility and great food

Stayed 5 nights in Oct 2024

2/10 Terrible

davit

29 Oct 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2024

8/10 Good

Cory

Travelled with partner

28 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Liked everything except finding the guy for our bill every time we wanted to leave the pool.

Stayed 4 nights in Oct 2024

10/10 Excellent

Megan

Travelled with partner

17 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely loved our room at this property!! The rooftop pools are spectacular! We read in the hammock and sat in our personal hot tub on the suites balcony! Will absolutely return!

Stayed 4 nights in May 2024

2/10 Terrible

James Ross

15 Oct 2024

Stayed 7 nights in Sep 2024

10/10 Excellent

Randeep, surrey

13 Oct 2024

Stayed 7 nights in Sep 2024

10/10 Excellent

Rosanna

7 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Definitely recommend this hotel! It’s amazing

Stayed 4 nights in Sep 2024

10/10 Excellent

Maayan

Travelled with family

28 Sept 2024

Liked: Cleanliness, staff & service, amenities

This is the best hotel with the best steff and food options restaurants! The Rooms & service are amazing !!

Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Travelled with family

26 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was excellent

Stayed 8 nights in Sep 2024

10/10 Excellent

Jeremy

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities

The property is very well kept and the staff are exceptional! My wife and I will be coming here at least once year from now on!

Stayed 3 nights in Aug 2024

10/10 Excellent

Karla

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

10/10 Excellent

Salvador

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This is our third time at Garza Blanca but first time at Mousai south tower and can’t wait to go back. Special thanks to the piano player at the lobby we spend such a great time listening his music. Thanks and see you soon 🙏🙏🙏🙏

Stayed 4 nights in Aug 2024

10/10 Excellent

Samuel

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing resort with very friendly staff. The property was very modern and the rooms are enormous. Food was very good and had a wonderful time overall.

Stayed 3 nights in Aug 2024

10/10 Excellent

Wasan

Travelled with family

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

10/10 Excellent

Marina

Travelled with family

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my third time at this property, best service, and quality never goes down. I cannot recommend this place enough. Already planning my return

Stayed 4 nights in Aug 2024

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

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Two bedroom Master Suite South

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Suite two Double Beds South

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Two Suite South Connected

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The Penthouse North

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Suite North

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Ultra Suite South

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Suite Two Double Beds North

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Corner Suite North

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Two Ultra Suites South Connected

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Ultra Suite North

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Suite South

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Ultra Corner Suite South

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Corner Suite South

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Ultra Suite Two Double Beds South

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Master Suite South

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Ultra Corner Suite North

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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

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Hotel Mousai Puerto Vallarta Adults Only

Hotel Mousai Puerto Vallarta Adults Only

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