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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Playa Bucerías

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Superior Room, 1 King Bed, Beachfront | View from room
On the beach, beach umbrellas, beach bar
Couples treatment room(s), sauna, body treatments, aromatherapy
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • 24/7 front desk
The current price is AU$493
includes taxes & fees
17 Mar - 18 Mar

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Flamingos Golf Club
    ‪2 min drive‬
  • Art Walk Bucerias
    ‪5 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Iron/ironing board
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Iron/ironing board
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Aerial view

Wyndham Alltra Vallarta, All-Inclusive Resort

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.7 out of 5, Good, (879)
The price is AU$593
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Wyndham Alltra Vallarta, All-Inclusive Resort

About the area

Nuevo Vallarta

An all-inclusive stay in Nuevo Vallarta awaits you at Krystal Grand Nuevo Vallarta – All Inclusive. You'll be 0.2 km (0.1 mi) from Bay of Banderas and 2.6 km (1.6 mi) from Nuevo Vallarta Beach. Highlights at this beachfront property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Hacienda El Mortero, serves Mexican cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Nuevo Vallarta property include Playa Bucerías and Nayar Vidanta Golf.

What's nearby

  • Flamingos Golf Club - 2 min drive
  • El Tigre Golf at Paradise Village - 6 min drive
  • Nuevo Vallarta Beach - 6 min drive
  • Playa Bucerías - 8 min drive
  • Nayar Vidanta Golf - 8 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬17 min walk
  • ‪La Botana - ‬18 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Kulinarium - ‬19 min walk
  • ‪Rodizio - ‬4 min drive

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family fun on the beach, with 3 outdoor pools, near Playa Bucerías
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include a shower and hairdryers. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on 17 Mar 2025 start from AU$492.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, Krystal Grand Nuevo Vallarta – All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Nuevo Vallarta – All Inclusive?

The closest beach to Krystal Grand Nuevo Vallarta – All Inclusive is Playa Bucerías (2.3 km).

Is there a spa on site at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, there is an onsite spa at Krystal Grand Nuevo Vallarta – All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a pool?

Yep, and guests recommend it! Krystal Grand Nuevo Vallarta – All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with free minibar items and room service.

Is Krystal Grand Nuevo Vallarta – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Nuevo Vallarta – All Inclusive is a hit with families.

Does Krystal Grand Nuevo Vallarta – All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Grand Nuevo Vallarta – All Inclusive?

No, Krystal Grand Nuevo Vallarta – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Nuevo Vallarta – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Nuevo Vallarta – All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Krystal Grand Nuevo Vallarta – All Inclusive?

There is a golf course next to Krystal Grand Nuevo Vallarta – All Inclusive.

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 435 out of 1031 reviews
Rating 8 - Good. 274 out of 1031 reviews
Rating 6 - Okay. 170 out of 1031 reviews
Rating 4 - Poor. 80 out of 1031 reviews
Rating 2 - Terrible. 72 out of 1031 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Warren S

Travelled with family
Disliked: Cleanliness, staff & service
Was an average place. For an all inclusive property I would not return to this resort again.
Stayed 8 nights in Nov 2024

8/10 Good

Stevens Siman

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: 1. Excellent customer service of hotel staff. Concierge was very attentive to our concerns and went above and beyond to improve/elevate our stay. Friendly staff who can generally understand English. 2. Nice family pool and infinity pool, clean grounds. 3. Mostly good food in restaurants. 4. There is a bike rental shop, convenience shop (under renos during our stay) and pharmacy (for toiletries and common meds) right in front of the property. Cons: 1. Wifi reception is spotty in most common areas other than the special guest lounge. Our first room (Standard) had virtually no wifi - a problem since I needed to be reachable by work. Concierge installed a wifi router/booster in our room after I explained my need. 2. Safety deposit boxes had battery issues. Action was quick but did not resolve issue in our first room. Upon follow up 2 days after, they immediately upgraded us for free to a Junior Suite Pool View room. The second safe also had battery issues but was fixed the following day. 3. Facilities need some cosmetic renovations (fresh coat of paint) but nothing of serious concern. 4. Hard to find a quiet spot to lounge. Both pools have music blaring. Adult pool always had thumping music that only a few guests seemed to enjoy. Whoever controlled the music does not read the crowd. 5. Horseback riding is available on the beach, independent of the hotel. But, horses will poop where they need to. 6. Buffet wait staff got slammed during the busy weekend.
Stayed 7 nights in Nov 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not taken care of properly. Staff was unfriendly. Food was horrible. Definitely not what was advertised in Expedia.
Stayed 2 nights in Nov 2024

6/10 Okay

Alain

Travelled with family
Disliked: Property conditions & facilities
This is a 3 star hotel with decent food, average service and quite rundown. Not what we expected.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose, Villa Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The opportunity to have a pool area specifically for adults was a plus—great location and views.
Stayed 1 night in Nov 2024

10/10 Excellent

Francisco

Stayed 2 nights in Oct 2024

10/10 Excellent

carmen lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the adult pool with swim up bar! Amazing servers always ready to bring u a beverage Amazing snacks throughout the day. Fish tacos!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Christina, Oak Forest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Oct 2024

4/10 Poor

Chad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was NOT edible, Room was dirty and house keeping spoke no english & would come @ 9 am when we asked them to come back later they did not understand & just never came back, it was hard to get bottles of water and as you know you cannot drink tap water so that was not great trying to preserve water bottles. If you want a chair at the adults only pool be prepared to get up @ 6am to put a towel on acouple chairs or you wont get a seat all day, there are two fans in the room and one fan did not work the other was swinging so bad we thought it was going to fly off the ceiling. They do give you a piece of paper so you can Whatsapp them if you have any issues but we got handed it from house keeping the day we were checking out so very tough to voice your concerns as there is no one there spoke good enough english
Stayed 4 nights in Nov 2024

8/10 Good

GLORIA A

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Murray Brent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a medical pack that needed freezing to keep medication viable. I gave it to Cesar, the concierge who assured me it would be frozen. He brought it back to me just before departing to the airport unfrozen, at room temperature. When I said the meds that go in it will be ruined costing me about $300.00 he said he is not responsible for my situation, that is my concern. I could have left the pack in my mini fridge but did not because of his previous assurances. The management were all in meetings, so I left with no resolution. I left my phone number and e-mail and have had no contact.
Stayed 6 nights in Nov 2024

10/10 Excellent

iris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people very attentive

10/10 Excellent

Clifton, Princeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently returned from our trip to the Krystal Grand. Last night, my wife and I looked at some of the recent reviews and reminded ourselves that reviews are often written by those keyboard warriors who have a small issue and take to places such as this to offer unfair opinions. No - I am NOT an employee / AI writer / etc... Here is our fair, honest opinion... Our stay was great! We booked the ocean view Jr. suite and it was well worth it! The altitude upgrade is also worth it as we were able to readily book all our a la carte dinners with ease. Our room was amazingly beautiful. Falling asleep the waking in the morning to the sound of crashing waves was amazing. The room was huge. The shower was awesome (rain, wand, or horizontal options) with endless hot water. The only flaw was the bed was a little too firm for my liking. However, my wife loved it (as she prefers a firm mattress). The adult pool was great, too. The service at the swim/walk up bar was always on point. Drinks were delicious. We went to the pool at various times throughout the day and were always able to find a lounge chair - one time we sat at the chairs / tables close by for 20 mins before something opened up. We did see someone rudely take a piece out of an employee because they came down and there were no open chairs - it was embarrassing, actually. We would ask one of the pool servers to keep an eye open for us...which they did. I will do another review to complete thoughts
Stayed 7 nights in Nov 2024

6/10 Okay

Jessica Marie

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

maria

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst property
Stayed 4 nights in Nov 2024

2/10 Terrible

Leonor

Disliked: Staff & service, amenities, property conditions & facilities
To start the check in was in different places. This place had different colors of bracelets to Identify the status. They could never explain which color gives you more than the other. The check in staff members were the rudest! They gave everyone the same type of alcohol and it was always bottom shelf stuff. The buffet quality was very low! Food didn’t looked appetizing and it was impossible to get a reservation in the two restaurants they had. They wanted me to charge me 500 just to replace my key for my room. On one of the night's we ordered room service they took 2 Hours to deliver our food. The furniture was outdated and dirty.
Stayed 4 nights in Nov 2024

6/10 Okay

Naomi

Travelled with group
Disliked: Cleanliness
Great location, pools, and beach. Good choice if looking for quiet R&R. Not a lot of night life for adults and lacking activities for teens. Clean but would benefit from staff keeping on top of collecting dishes, garbage, and general tidiness. Restaurants are ok, Mexican restaurant and Italian were great, but buffet and other restaurants mediocre. Staff at buffet not very attentive (asking several times to get spoons, or more napkins, coffee, etc.), staff at restaurants are much better. Love that they have a coffee shop that makes specialty coffees. Nice gym. Overall a 7/10.
Stayed 5 nights in Nov 2024

6/10 Okay

IRENE

Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a pool area only for adults and it's by the beach. Buffet is also close to the ocean so you get nice views while eating.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

6/10 Okay

Kristina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had issues almost the entire trip, issues with room services, restaurant reservations, shower heads and water temp. For how much we spent to get there and stay there I would say it was a 5.5 out of 10. This was our 5th trip to Puerto Vallarta and would not return to this property.
Stayed 4 nights in Oct 2024

6/10 Okay

Abel

Travelled with partner
Liked: Cleanliness
N/A
Stayed 2 nights in Oct 2024

8/10 Good

Jaime

Stayed 3 nights in Nov 2024

2/10 Terrible

Kimra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing like getting off a long flight to a dirty hotel room. Food was terrible and made me sick. WiFi connection was awful. Tv and remote broken in room. I will not be coming back to this hotel.
Stayed 6 nights in Oct 2024