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Melia Puerto Vallarta - All inclusive

3.5 star property
Beachfront property with relaxing spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Puerto Vallarta - All inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Aerial view
Premium Suite, Garden View (Junior) | Garden view
Aerial view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping
The price is AU$418
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Paseo De La Marina Sur Lot H-7, Puerto Vallarta, JAL, 48335
  • Marina Vallarta Golf Club
    5 min walk
  • El Faro Lighthouse
    5 min walk
  • International Convention Center
    10 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    10 min drive

Room options

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Plasma TV
  • 77 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premium Suite, 1 Bedroom (Master)

Premium Suite, 1 Bedroom (Master)

Premium Suite, 1 Bedroom (Master)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 77 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Garden View (Junior)

Premium Suite, Garden View (Junior)

Premium Suite, Garden View (Junior)

Highlights

Balcony
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Melia Room, Ocean View

Melia Room, Ocean View

Melia Room, Ocean View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Ocean Front

Premium Ocean Front

Premium Ocean Front

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
  • 39 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bunk Bed

View all photos for Melia Garden View

Melia Garden View

Melia Garden View

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View | Beach/ocean view

Premium Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Single Room Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Single Room Master With Garden View

Bathroom

Single Room Master With Garden View

  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Standard With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Garden View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Room Standard With Garden View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 Double Beds

View all photos for Quadruple Suite Premium With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Quadruple Suite Premium With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Family Room -5 Guests- Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Family Room -5 Guests- Standard With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Double Bunk Bed

View all photos for Double Room Premium With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Double Room Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout curtains

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 2 Single Sofa Beds and 1 King Bed

View all photos for Single Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Suite Junior With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room Standard With Ocean View

Free minibar, in-room safe, individually furnished, blackout curtains

Double Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 2 Single Sofa Beds

View all photos for Quadruple Suite Premium With Garden View

Bathroom

Quadruple Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Single Room Standard With Garden View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Premium With Sea View

Free minibar, in-room safe, individually furnished, blackout curtains

Single Room Premium With Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view
Barceló Puerto Vallarta - All Inclusive
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All-inclusive
Spa
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The price is AU$495
for 1 night
includes taxes & fees
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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Melia Puerto Vallarta - All inclusive. You'll be 4.1 km (2.6 mi) from La Isla and 0.2 km (0.1 mi) from Bay of Banderas. Highlights at this beachfront property include 4 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include hot stone massages and beachside massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Mosaico, serves international cuisine and is open for breakfast and dinner. At the property's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a steam room. There's also free self parking, along with the convenience of car rentals on site. .Sights within a 15-minute drive of this Marina Vallarta property include Malecon and Vallarta Adventures.

What's nearby

  • Marina Vallarta Golf Club - 5 min walk - 0.5 km
  • International Convention Center - 10 min walk - 0.9 km
  • Cruise Ship Terminal - 4 min drive - 3.7 km
  • La Isla - 5 min drive - 4.5 km
  • Malecon - 8 min drive - 8.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 10 min drive

Restaurants

  • ‪Restaurant Magallanes - ‬5 min walk
  • ‪La Barra Cerveceria - ‬5 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬5 min walk
  • ‪Lobby Bar, Casa Magna, Marriott - ‬6 min walk
  • ‪La Terrazza Di Roma - ‬4 min walk

About this property

Melia Puerto Vallarta - All inclusive

Beachfront property with relaxing spa services
Melia Puerto Vallarta - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Melia Puerto Vallarta - All inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts and a health club. Free self parking is available.

This Puerto Vallarta property is smoke free.

  • 324 guestrooms or units
  • 9 levels
  • 3 buildings
  • 4 dining venues
  • Conference rooms
  • 7061 sq ft of conference space
  • 656 sq. m of conference space
  • Built in 1989
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Melia Puerto Vallarta - All inclusive offers 324 accommodations with free minibar items and a safe. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fish House
  • La Palapa
  • Mole & Tacos
  • Mosaico
  • Rosso Italian Home

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,061 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 buildings
  • 9 floors
  • Banquet hall
  • Built in 1989
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds and on-site parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds and on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Melia All Inclusive Puerto Vallarta
Melia Puerto Vallarta
Melia Puerto Vallarta All Inclusive
Puerto Vallarta Melia
Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
Sol Melia Puerto Vallarta
Meliá Vacation Club Puerto Vallarta All Inclusive
Meliá Vacation Club Puerto Vallarta
Meliá Vacation Club All Inclusive
Meliá Puerto Vallarta
Melia Puerto Vallarta All Inclusive Beach Hotel
Meliá Puerto Vallarta All Inclusive All-inclusive property
Melia Puerto Vallarta Inclusi

Frequently asked questions

What is the cancellation policy at Melia Puerto Vallarta - All inclusive?

Melia Puerto Vallarta - All inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Puerto Vallarta - All inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Melia Puerto Vallarta - All inclusive on 1 Dec 2024 start from AU$417.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Puerto Vallarta - All inclusive?

Yep, Melia Puerto Vallarta - All inclusive has a free self car park.

Are there any beaches close to Melia Puerto Vallarta - All inclusive?

The closest beach to Melia Puerto Vallarta - All inclusive is Nuevo Vallarta Beach (5.6 km).

Is there a spa on site at Melia Puerto Vallarta - All inclusive?

Yep, there is an onsite spa at Melia Puerto Vallarta - All inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Melia Puerto Vallarta - All inclusive have a pool?

Yep, and guests love it! Melia Puerto Vallarta - All inclusive has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Melia Puerto Vallarta - All inclusive?

Melia Puerto Vallarta - All inclusive features a full-service spa, a health club and an outdoor pool.

What makes Melia Puerto Vallarta - All inclusive a romantic place to stay?

Couples spa treatments and garden-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Melia Puerto Vallarta - All inclusive.

Is Melia Puerto Vallarta - All inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Melia Puerto Vallarta - All inclusive is a hit with families.

Is there a free airport shuttle available at Melia Puerto Vallarta - All inclusive?

No, Melia Puerto Vallarta - All inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Puerto Vallarta - All inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Puerto Vallarta - All inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Melia Puerto Vallarta - All inclusive?

No, only service animals are allowed.

Is there a golf course on site at Melia Puerto Vallarta - All inclusive?

There is a golf course next to Melia Puerto Vallarta - All inclusive.

Melia Puerto Vallarta - All inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 413 out of 1005 reviews" "
Rating 8 - Good. 307 out of 1005 reviews" "
Rating 6 - Okay. 138 out of 1005 reviews" "
Rating 4 - Poor. 77 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

OLIVIA, LEON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury resort 5 to 10 years ago
This resort was probably a high-end luxury hotel when it was first built. It is now showing its age but still has a lot of character and ages well, like a fine wine. You can tell it was built with a lot of craftsmanship. Nice floors, bathroom and mahogany wooden doors and paneling. A few minor water leaks from the faucet. Excellent premium service for expedia or hotels.com bookings (free perks, avoid lineups!).
Stayed 2 nights in Aug 2024

4/10 Poor

Ariana Jolie

Liked: Staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Maria Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been a great experience, there are some things to improve, but the overall it has been a great staying, thank you for the details that make a difference, for sure we'll come back soon
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay
Stayed 2 nights in Aug 2024

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fish House roof leaked really bad and puddles all over the dining area in the rain. Zero ambiance. Only 7 tables including us dined in a restaurant we had to book reservation. The rest were too wet from the rain.
Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved everything about this hotel.
We loved everything about this hotel, everything including their offer for food. The all inclusive rocks!!!
Stayed 2 nights in Aug 2024

8/10 Good

Alejandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Over all experience is good, hotel is a little dated location is far from where all excitement is going, service and staff is exelent
Stayed 5 nights in Aug 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property itself is beautiful. It is right on the beach! The water pipes make horrible and loud sounds anytime you or a neighbor uses the shower or toilet. What I don’t like: they talk you into upgrading your stay, but don’t list out the pros and cons to upgrading. For example: they tell you that you get a Bali bed when you upgrade, but then charge you later when you try to book a Bali bed. I also don’t like that it has been over a month and I am still waiting for a refund from a previously canceled stay. The buffet is good, but if you go to the restaurant be prepared for a 45 min to 1 hour wait time for your food. Expect to wait 15 - 20 minutes before someone even comes to your table to offer water. (This was a norm during my stay and not a one time occurrence) The Expedia check in staff were amazing! The regular front desk staff were not very friendly or knowledgeable.
Stayed 6 nights in Jul 2024

8/10 Good

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

2/10 Terrible

Rosa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very bad, you had to wait in line to get in and when you got in there was no food. The bed was terrible. The mattress was disgusting.
Stayed 5 nights in Aug 2024

2/10 Terrible

Joe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is DILAPIDATED! Never again to the place the food was just ok . NO AC in the LOBBY or RESTAURANTS the rooms had a muggy smells with some bugs that they were eating us at night..
Stayed 4 nights in Aug 2024

2/10 Terrible

Brooke Rae

Disliked: Cleanliness, staff & service, property conditions & facilities
Hector and Brenda at the front desk deserve raises!! Very kinda and welcoming. REALLY UNIMPRESSED with the night staff stealing my Uber eats order, got caught lying about it.. then the night manager Julio started swearing at me.. will not be back due to the horrendous customer service experience the night staff offer their guests.
Stayed 4 nights in Aug 2024

10/10 Excellent

Chih-Kuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

4/10 Poor

Rosa

Stayed 4 nights in Jul 2024

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights/4 days, 4 adults and 2 toddlers. The food was good, some days seemed to have more options but overall we enjoyed it. Main pain points were that we arrived when all restaurants were closed in between breakfast and lunch. Might want to have an option especially for kids. I feel like the guy who checked us in could’ve done a better job at explaining how the reservations work. We only got one ticket to make a dinner reservation at one of the restaurants. I’m not sure if we’re limited to one per stay or if more tickets can be requested. Service was good, we always tipped so that seemed to help. They could definitely use more help around the pool as we had to line up for drinks and there was usually only one person working at the bar. We really like the pool setup. If you have kids you have a lot of space where they can roam. If not, there’s a whole other side where you can stay. Overall, we would stay here again.
Stayed 3 nights in Jun 2024

6/10 Okay

Michelle, Tulare

Disliked: Staff & service, amenities
The customer service is horrible
Stayed 3 nights in Jul 2024

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Socorro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was excellent very kind attentive and respectful.
Stayed 5 nights in Jul 2024

8/10 Good

Abril

Travelled with partner
Liked: Cleanliness, staff & service
The staff is nice, food was okay for me.
Stayed 3 nights in Jul 2024

10/10 Excellent

Arturo

Stayed 5 nights in Jul 2024

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were amazing at the resort and they had a wide selection of food every night. The pool area always had chairs available and the beach area was nice and quiet. My family of four had a great time! The only improvements I would suggest would be air conditioning in the restaurant areas or more fans. Specifically in the main buffet area. It was extremely hot at times and uncomfortable while eating. The hotel needs a little updating overall, but nothing that had any impact on our vacation. The resort activities were fun and the staff were amazing!
Stayed 7 nights in Jul 2024

10/10 Excellent

julene, Pocatello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time I have brought my family to this resort. It is an older resort and could use some updating. The rooms are outdated but are clean with great views. The pool is the best part of the resort. I have been to many many resorts in Mexico for the past 25 years. Melia's pool is always warm and inviting. Others are cold even in warm weather. The staff are welcoming and nice. The spa is one of our favorites (Mary in particular). We scheduled massages for each day we were there. They are very reasonably priced. I travel with a disable adult son and all staff are always on the lookout for him and if he does run off they alert me to his location. We love MELIA!!!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Oscar Vicente Hernandez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetic of the resort was amazing and the people who work there are amazing and very nice!
Stayed 4 nights in Jul 2024

8/10 Good

Cynthia

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2024