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Sheraton Buganvilias Resort & Convention Center

4.5 star property
Luxury resort on the beach, with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Buganvilias Resort & Convention Center

2 outdoor pools, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Aerial view
Premium bedding, Select Comfort beds, minibar, in-room safe

Reviews

8.2 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
The price is AU$473
includes taxes & fees
9 Dec - 10 Dec

Explore the area

Map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333
  • Playa Las Glorias
    5 min walk
  • Uno
    6 min walk
  • Camarones Beach
    9 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    17 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Garden View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Terrace, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Ocean View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Terrace, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Terrace, Garden View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Non Smoking

Signature Room, 1 King Bed, Non Smoking

Signature Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Premium bedding
Hairdryer
  • 40 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Terrace, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Terrace, Ocean View

Highlights

Terrace
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds, Non Smoking

Signature Room, 2 Double Beds, Non Smoking

Signature Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Blackout curtains
Select Comfort bed
Premium bedding
Hairdryer
  • 40 sq m
  • Bay view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View, Ground Floor

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View, Ground Floor

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Select Comfort bed
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Marriott Puerto Vallarta Resort & Spa

Pool
Hot tub
All-inclusive
Spa
4.4 out of 5, Excellent, (1017)
The price is AU$495
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Marriott Puerto Vallarta Resort & Spa

About the area

Puerto Vallarta

Sheraton Buganvilias Resort & Convention Center places you in the centre of Puerto Vallarta, connected to the convention centre and within a short 5-minute stroll of Galeria Flores and Playa Las Glorias. Highlights at this luxury resort include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The family restaurant, La Villita, is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free kids' club. Plus you'll find a gym, a hot tub and a sauna. Buffet breakfast is available daily between 11 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Hotel Zone resort, you'll be 1.7 km (1.1 mi) from Malecon and 4.1 km (2.6 mi) from Cruise Ship Terminal.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa Las Glorias - 5 min walk - 0.4 km
  • Malecon - 2 min drive - 1.8 km
  • La Isla - 3 min drive - 2.6 km
  • Cruise Ship Terminal - 4 min drive - 3.6 km
  • Playa de los Muertos - 10 min drive - 3.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪Birrieria los Robles - ‬4 min walk
  • ‪Nine Ninety 9 - ‬3 min walk
  • ‪Cafe Por Favor - ‬5 min walk
  • ‪Sheraton Lobby Bar - ‬1 min walk
  • ‪El Patron - ‬3 min walk

About this property

Sheraton Buganvilias Resort & Convention Center

Luxury resort on the beach, with 2 outdoor swimming pools
Some rates at Sheraton Buganvilias Resort & Convention Center are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sheraton Buganvilias Resort & Convention Center, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

This 4.5-star Puerto Vallarta resort is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 6 dining venues
  • 4 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 1980
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Sheraton Buganvilias Resort & Convention Center offers 473 accommodations with minibars and espresso makers. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Villita
  • Las Gaviotas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 476 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 463 for adults and from MXN 463 for children
  • Fee for in-room wireless Internet: MXN 105 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 476 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Sheraton Buganvilias Resort & Convention Center?

Sheraton Buganvilias Resort & Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Buganvilias Resort & Convention Center?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Buganvilias Resort & Convention Center on 9 Dec 2024 start from AU$473.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Buganvilias Resort & Convention Center?

Yep, Sheraton Buganvilias Resort & Convention Center has a free self car park and free valet parking.

Are there any beaches close to Sheraton Buganvilias Resort & Convention Center?

Yep, Sheraton Buganvilias Resort & Convention Center is a short 5-minute walk from Playa Las Glorias.

Is there a spa on site at Sheraton Buganvilias Resort & Convention Center?

Yep, there is an onsite spa at Sheraton Buganvilias Resort & Convention Center. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sheraton Buganvilias Resort & Convention Center have a pool?

Yep, and guests love it! Sheraton Buganvilias Resort & Convention Center has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sheraton Buganvilias Resort & Convention Center?

Sheraton Buganvilias Resort & Convention Center features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Sheraton Buganvilias Resort & Convention Center a romantic place to stay?

1 hot tub and ocean-view dining, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Buganvilias Resort & Convention Center.

Is Sheraton Buganvilias Resort & Convention Center family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sheraton Buganvilias Resort & Convention Center is a hit with families.

Does Sheraton Buganvilias Resort & Convention Center serve breakfast?

Sure does, buffet brekkie is served daily from 11 AM to 1:00 PM.

Is there a free airport shuttle available at Sheraton Buganvilias Resort & Convention Center?

No, Sheraton Buganvilias Resort & Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Buganvilias Resort & Convention Center?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Buganvilias Resort & Convention Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Buganvilias Resort & Convention Center?

Dogs are welcome at Sheraton Buganvilias Resort & Convention Center, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Sheraton Buganvilias Resort & Convention Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1007 reviews" "
Rating 8 - Good. 280 out of 1007 reviews" "
Rating 6 - Okay. 120 out of 1007 reviews" "
Rating 4 - Poor. 65 out of 1007 reviews" "
Rating 2 - Terrible. 59 out of 1007 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rommel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly
Stayed 7 nights in Jun 2024

8/10 Good

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service
Stayed 4 nights in Aug 2024

10/10 Excellent

Grisel Carolina Ventura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good, and the staff is excellent. I wished the beach area was as nice as the hotel, didn’t spent a day on the beach :(
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful, offered many amenities and best of all was the staff! Everywhere I walked around the facility, I was always greeted by employees with a smile and ready to assist.
Stayed 3 nights in Aug 2024

8/10 Good

Brian Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 day all-inclusive stay. Best deal, will always elect all inclusive package. Pool bar staff are the best!! Great service. Dining options are well appointed, great food. Not all sites open every day, be aware need reservations for dinner!! They need to update their communications data on which are open what days/times. We went on our 30th anniversary, all dinner sites asked if we were celebrating an event, always told them yes. Got no acknowledgement- Quit asking if you're not going to do anything. Transportation team is awesome and always available to assist. Overall a 4.7 out of 5.
Stayed 6 nights in Aug 2024

6/10 Okay

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff in general were polite and very helpful, but Juan el pollo gordo and Gabriel at the pool were expetional. Rene and Jimena kept all of us very entrained at the pool, they're also amazing. My biggest complain was having to get up early to make dinning reservations. One moring I woke up super early, waited about 30-40 minutes to be old everything was already booked. If the hotel improves their dinning options and no reservations, I would consider coming back.
Stayed 6 nights in Aug 2024

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Food was just terrible. Not all restaurants are open everyday and even if they were the food was just that bad.
Stayed 5 nights in Jun 2024

10/10 Excellent

Gloria Stephanie, San Ysidro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho, si volveria, me gustaria que la alberca y los restaurantes de cena cerraran mas noche, pero todo muy bien!
Stayed 4 nights in Jul 2024

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
The room view.
Stayed 3 nights in Jul 2024

8/10 Good

raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice but one thing was that the beds are two small. The rooms that have the two beds.
Stayed 4 nights in Jul 2024

6/10 Okay

Teresa, Riverbank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First the good, room was fantastic, superb. Pool was amazing. What I didn’t like about the pool area, it had swim up bars and they were overtaken By kids playing… ridiculous that they allow little kids hang out like that at the bar in the pool, took us long to get service, not fun or appropriate . The big complaint is that this is a very high pressure pushy timeshare place , I have a lot to say about that. I will not recommend staying here , you are seen as a $$ and how they can scam you into buying things. Beware. Huge turn off.
Stayed 7 nights in Jul 2024

8/10 Good

Dora Alicia, Benicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Samy, northridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great , location is good , beautiful view , food was not good even you I was all inclusive still pay for better quality food at the Al caret restaurants
Stayed 5 nights in Jul 2024

10/10 Excellent

Leticia

Liked: Property conditions & facilities, room comfort
Everything was wonderful except I do feel that mattress j Are very uncomfortable first time in 9 years I experienced this. Other than that is been and us my favorite place to relax. Wonderful staff
Stayed 5 nights in Jul 2024

10/10 Excellent

Claudia Selene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! I was a bit hesitant because of the mixed reviews, but my stay was great. The rooms were clean, the staff was very attentive, and the food was good.
Stayed 3 nights in Jul 2024

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 6 nights in Jul 2024

6/10 Okay

Areli

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Issac

Stayed 7 nights in Jun 2024

4/10 Poor

Daniel

Travelled with family
Liked: Amenities
Disliked: Staff & service
Service has gone down. Staff is not very nice and everyone is trying to sell you something-timeshares etc. food was not the best and once again “all inclusive” had options on the menu where you need to pay more to get other items. The nightly rate with the all inclusive isn’t worth it because you could use that money and getting higher quality meals elsewhere.
Stayed 3 nights in Jul 2024

8/10 Good

Selina

Travelled with family
Liked: Property conditions & facilities
Great property for resting
Stayed 5 nights in Jul 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staffing
Stayed 6 nights in Jun 2024

6/10 Okay

Valeria

Travelled with partner
Liked: Cleanliness, staff & service
Rocky beach, bad food
Stayed 4 nights in Jun 2024

6/10 Okay

Yimin, Cerritos

Travelled with family
Liked: Staff & service, property conditions & facilities
No
Stayed 5 nights in Jun 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está bonito, la Comida y bebidas no son muy buenas! Ya habíamos estado ahí y la comida era deliciosa y esta vez como que bajaron la calidad y las bebidas también eran buenas pero esta vez no estuvieron muy bien !
Stayed 5 nights in Jun 2024

8/10 Good

Pascual

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024