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Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Exterior
Deluxe Premium | Beach/ocean view
Exterior
Premium Suite | Beach/ocean view
One Bedroom Ste Ocean Front - 372 Sq ft

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
  • 24/7 front desk
  • Spa
The price is AU$497
includes taxes & fees
3 Feb - 4 Feb

Explore the area

Map
Diego Rivera 121, Zona Hotelera Las Glorias, Puerto Vallarta, 48330
  • Hotel Zone Beach
    ‪3 min walk‬
  • Playa Las Glorias
    ‪8 min walk‬
  • La Isla
    ‪19 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free minibar items
HDTV
Pillow menu
Premium bedding
Blackout curtains
  • 84.8 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Sunset Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Kitchen
Free minibar items
HDTV
Pillow menu
Premium bedding
  • 155 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe

Superior Deluxe

Superior Deluxe

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Pillow menu
Premium bedding
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Premium

Deluxe Premium

Deluxe Premium

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Pillow menu
Premium bedding
  • 39.5 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for One Bedroom Ste Ocean Front - 372 Sq ft

Jetted tub

One Bedroom Ste Ocean Front - 372 Sq ft

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 111 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Ocean Front 151 Sq Ft

Deluxe Ocean Front 151 Sq Ft

Deluxe Ocean Front 151 Sq Ft

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
HDTV
Pillow menu
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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Exterior

Fiesta Americana Puerto Vallarta All Inclusive & Spa

Pool
Breakfast included
All-inclusive
Spa
4.2 out of 5, Very good, (1241)
The price is AU$1,076
for 1 room
includes taxes & fees
6 Feb - 7 Feb
Fiesta Americana Puerto Vallarta All Inclusive & Spa

About the area

Puerto Vallarta

A luxury stay in the heart of Puerto Vallarta awaits you at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive. You'll be 2.9 km (1.8 mi) from Cruise Ship Terminal and 3.2 km (2 mi) from Malecon. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Zen Set Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, El Mirador Bistro Grill, is open for breakfast, brunch, lunch and dinner. Aqua Bar is the hotel's own cocktail bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a children's swimming pool. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 4.5-property class Hotel Zone hotel include Bay of Banderas and Playa de los Muertos.

What's nearby

  • Playa Las Glorias - 8 min walk
  • La Isla - 19 min walk
  • Malecon - 3 min drive
  • Cruise Ship Terminal - 4 min drive
  • Playa de los Muertos - 14 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪Himitsu - ‬5 min walk
  • ‪El Camaron Express - ‬3 min walk
  • ‪The Sunset Lobby Bar - ‬1 min walk
  • ‪Organic Café - ‬3 min walk
  • ‪Las 8 tostadas - ‬7 min walk

About this property

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Some rates at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Art Deco hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Puerto Vallarta hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 16 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2010
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers 100 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Puerto Vallarta hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Zen Set Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresko
  • Aqua Bar
  • El Mirador Bistro Grill
  • La Trattoria di Luciano
  • Tratoria Piccolo

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Swedish massages

Accessibility

  • No lift
  • Smooth flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sunset Beach Plaza
Sunset Plaza
Sunset Plaza Beach
Sunset Plaza Beach Puerto Vallarta
Sunset Plaza Beach Resort
Sunset Plaza Beach Resort Puerto Vallarta
Sunset Plaza Resort
Sunset Plaza Beach Resort Pto Vallarta All Inclusive
Sunset Plaza Beach Resort Pto All Inclusive
Sunset Plaza Beach Pto Vallarta All Inclusive
Sunset Plaza Beach Pto All Inclusive
Sunset Plaza Beach Resort Spa Pto Vallarta All Inclusive
Sunset Plaza Pto Inclusive

Frequently asked questions

What is the cancellation policy at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

As of 23 Jan 2025, prices found for a 1-night stay for 2 adults at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive on 3 Feb 2025 start from AU$496.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is a short 8-minute walk from Playa Las Glorias. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, Zen Set Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive have a pool?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive features 3 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive a romantic place to stay?

Couples spa treatments and couples dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive.

Is Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is a hit with families.

Are there hot tubs in the rooms at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, all rooms come with private hot tubs.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive serve breakfast?

Yeah, complimentary cooked-to-order breakfast is on offer at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive.

Is there a free airport shuttle available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

No, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

No, pets are not allowed.

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1002 reviews" "
Rating 8 - Good. 236 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has the best staff!
Stayed 5 nights in Oct 2024

10/10 Excellent

Jackeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, very friendly and polite. Always making sure we had what we needed at all times. Shoutout to Mario our concierge for taking care of us during our stayed.
Stayed 5 nights in Oct 2024

8/10 Good

Ashley

Stayed 7 nights in Sep 2024

10/10 Excellent

Richard

Stayed 6 nights in Oct 2024

8/10 Good

Paul

Stayed 7 nights in Oct 2024

6/10 Okay

artur ilich

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, but food not so good
Stayed 6 nights in Oct 2024

10/10 Excellent

Susy Z

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was great!!! It’s a place I will definitely go back.
Stayed 5 nights in Oct 2024

10/10 Excellent

babak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service, staff, food was great .. the quality of the beds not so great
Stayed 4 nights in Oct 2024

8/10 Good

Jesús

Stayed 3 nights in Oct 2024

8/10 Good

Loretta Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, very friendly and helpful. September is slow month in PV, and the resort was not at all crowded, which was nice. We had a room with two queen beds instead of a king, but a king would have been a different category grade of room. All the rooms have beautiful, large, ocean-view balconies. A/C was great. Everything was very clean and the beds were very comfortable. Loved having a choice of many pillows. Two disappointments were the restaurant where the food was very bland, and the beach had very difficult entry and exit from the water. You can't blame the hotel for that because the beach had a steep pitch into the water which caused a difficult undertow when exiting. Once in the water and past the small breakers, the land fell away and you're quickly in deeper water. Few people went into the swimming area despite the presence of lifeguards. The vendors on the beach were annoying and brazen. They are supposed to stay beyond the roped-off area, but didn't. We've been to Mexico more times than we can count and expected vendors. However, the use of loud clown horns to attract attention detracts from peacefully relaxing at the beach. Not the resort's fault. In general, this is a very small, quiet resort. Maybe it's livelier in busier months, but it was pretty dead after dinner. September wasn't a great choice for various reasons. If it's not raining, it's sunny and humid with rain threatening in the evenings. Some restaurants downtown close until October.
Stayed 4 nights in Sep 2024

10/10 Excellent

RITA

Stayed 4 nights in Jun 2024

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the welcome glass of bubbly when we arrived and were graciously greeted by multiple staff! We had a oceanfront, balcony room with a great view of the sandy beach out front. The room was spacious with comfortable beds, a nice big shower, and drinking water was provided each day. The pools were great, and we enjoyed the swim up bar. The wait staff in the restaurants were exceptionally attentive. The food was very good and well-presented. Suggested improvements: beds need a nice looking lightweight blanket instead of just a sheet, the decorative strip on the bottom of the bed needs replacement, there could have been more variety on the food. We definitely would return to this hotel and highly recommend it!
Stayed 6 nights in Sep 2024

10/10 Excellent

Rui, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here from Oct 2 to 6. The hotel staff are very friendly and nice, and all hotel rooms are oceanfront. It was a very enjoyable getaway experience. The food is delicious. Probably because October isn't peak season, the hotel and pool area are relatively quiet and relaxing. There is new construction for future expansion; The capacity will be tripled in the future. One little surprise is that the hotel bill charged us for premium internet access for one day, even though we never connected to the premium internet. The front desk lady helped us resolve the mistake on the bill.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Not far from the shopping malls and we loved their 24/7 coffee and snack area.
Stayed 7 nights in Sep 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from the Sunset Plaza ! The service and friendliness of the staff was amazing ! Everything was very very clean and well maintained! The resort was very quiet with only one main dining option per night because of low season. However there was pizza and a snack coffee shop open as well ! We were very impressed with our overall stay - the only area that could be improved is the food choices for supper - menu was very limited but the meals we had were quite tasty ! Special shout out to our Butler Rueben and activity director Raul !! Thanks for a great holiday !
Stayed 5 nights in Sep 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful trip!
Stayed 6 nights in Sep 2024

10/10 Excellent

Joyce

Liked: Cleanliness
Stayed 6 nights in Sep 2024

10/10 Excellent

Ramandeep Kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, the rooms were clean, the housekeeping did a fantastic job. The food was absolutely outstanding. The thing I loved a lot was the fragrance in the lobby area and the limen smell. Only had one issue, when wanted to take food to the room, the waitress Regina was very rude with a very bad attitude. Felt very uncomfortable. Everything else was just amazingly good.
Stayed 4 nights in Sep 2024

6/10 Okay

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service
The cleaning staff was great. The food and food choices were not good
Stayed 6 nights in Sep 2024

4/10 Poor

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nada de VIP reguars Orbitz es un fraude . Malditos me senti avergonzado cuando pedi trato VIP de Orbitz y se rieron de mi. Dicen que Orbitz no me tiene como VIP Reguars y que yo soy PLatino. Mendigos rateros desgraciados me hiciron quedar mal .
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 1 bedroom oceanfront suite and had the all inclusive package. We really liked the staff, they were always so nice and the service was excellent. The room we had was very nice, it was huge actually (1195sqft). We were actually quite impressed with the food, it was good quality, well prepared and nicely presented. There is currently only two restaurants (and a pizza place and bakery), reservations are required at one of them.) There service at Luciano's was some of the best we have experienced, thanks Francisco!. The pools were nice with daily cleaning and water chemistry maintenance (which was needed as we saw several people never leave the pool for hours at a time while drinking, not the resorts fault, come on. adults should know better!!) The pool bar and Mirador restaurant also had very good food, I was not expecting much from it but was pleasantly surprised. The staff there (Jorge, Christopher, Alan, Jose, Miguel and Fernando to name a few) were always friendly and providing excellent service. Raul (aka Pancho) was always there smiling and providing fun activities, towels etc. for the guests. There is some noise due to the expansion of the hotel but it wasn't terrible. There is also a ventilation fan on top of Luciano's (?) that starts up late afternoon and is somewhat annoying, at least it was on the 5th floor balcony when trying to relax or talk, ground level it was barely noticeable.
Stayed 7 nights in Aug 2024

10/10 Excellent

DERRICK, COLUMBIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome very helpful. Thank you again for a great vacation. Food was good and drinks were great. Nice views of the ocean. This place is more for couples they are all lifestyle place which is fine. If you are looking for a party not the place to be. But overall had a great time there.
Stayed 7 nights in Aug 2024

8/10 Good

Gagandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay with family. The pools were great and food was good!
Stayed 4 nights in Aug 2024

2/10 Terrible

Jason

Stayed 1 night in Aug 2024