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Villa Armonia Boutique

4.0 star property
Hotel on the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Villa Armonia Boutique

Terrace/patio
Terrace/patio
Beach/ocean view
View from room
Family Villa | Private pool

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Spa
  • Housekeeping
The price is AU$280
includes taxes & fees
19 Dec - 20 Dec

Explore the area

Map
Carretera Barra de Navidad #5710, Puerto Vallarta, JAL, 48929
  • Boca de Tomatlan Trailhead
    13 min walk
  • Le Kliff
    2 min walk
  • Puerto Vallarta Bus Terminal
    25 min drive
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    60 min drive

Room options

View all photos for Family Apartment

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Apartment

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 139 sq m
  • Beach view
  • Sleeps 12
  • 3 King Beds, 2 Queen Beds and 1 Single Bed

View all photos for Family Double Room Single Use

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Double Room Single Use

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 74 sq m
  • Beach view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed OR 1 Single Sofa Bed

View all photos for Premium Single Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Single Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Exclusive Room

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 56 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Villa

Family Villa | Private pool

Family Villa

Highlights

Garden
Balcony or patio
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 2323 sq m
  • Sleeps 24
  • 9 King Beds and 1 Single Sofa Bed

View all photos for Family Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 74 sq m
  • Beach view
  • Sleeps 5
  • 2 King Beds OR 1 Single Sofa Bed

View all photos for Panoramic Suite, 1 King Bed, Accessible, Ocean View

View from room

Panoramic Suite, 1 King Bed, Accessible, Ocean View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Romantic Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Romantic Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 46 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Grand Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 74 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio

Villa Lala Boutique Hotel Adults Only

On private beach
Pool
Breakfast included
Parking included
4.8 out of 5, Exceptional, (238)
The price is AU$2,325
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Villa Lala Boutique Hotel Adults Only

About the area

Puerto Vallarta

At Villa Armonia Boutique you'll be within a 20-minute stroll of Boca de Tomatlan Trailhead and Boca. Highlights at this beachfront hotel include 2 outdoor swimming pools, 6 beach bars and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with facials and mani/pedis. At the hotel's restaurant, you can grab a bite to eat. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site Hot tub and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. Cooked-to-order breakfast is available daily between 8:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Puerto Vallarta hotel include Bay of Banderas and Los Arcos.

What's nearby

  • Colomitos Beach - 1 min drive
  • Los Arcos - 5 min drive
  • Playa Mismaloya - 9 min drive
  • Playa Gemelas - 12 min drive
  • Garza Blanca Beach - 16 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 60 min drive

Restaurants

  • ‪Playa Mismaloya - ‬4 min drive
  • ‪BocaDos STK - ‬8 min drive
  • ‪Noi - ‬8 min drive
  • ‪Hiroshi - ‬8 min drive
  • ‪Aquazul Beach Bar & Lounge - ‬8 min drive

About this property

Villa Armonia Boutique

Hotel on the beach, with 2 outdoor pools
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Villa Armonia Boutique, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There's a restaurant on site. You can unwind with a drink at one of the 6 beach bars. Public spaces have free WiFi. This beach hotel also offers a hot tub, a garden and a terrace. Self parking and valet parking are free.

This 4-star Puerto Vallarta hotel is smoke free.

  • 1 building
  • 9 guestrooms or units
  • 4 levels
  • 6 bars on the beach
  • Built in 2000
  • Manager's reception (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • No smoking on site
  • Dining venue
Villa Armonia Boutique offers 9 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium satellite channels, first-run films and pay-per-view films. Full-sized fridge/freezers, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, complimentary toiletries and hairdryers.

This Puerto Vallarta hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 6 beach bars
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Tile flooring in room

More

  • 1 building
  • 4 floors
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • 14 private bathrooms
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels
  • First-run films
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 8 PM
Front desk staffed during limited hours
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Deposit is payable by credit card and is due within 48 hours of booking the reservation.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 20.00 for adults and from USD 10.00 for children
  • Airport shuttle fee: USD 300 per vehicle (return, maximum occupancy 16)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Discover, Diners Club and cash. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. Guests can access their rooms with a mobile device.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Villa Armonia Boutique Hotel Puerto Vallarta
Villa Armonia Boutique Puerto Vallarta
Hotel Villa Armonia Boutique Puerto Vallarta
Puerto Vallarta Villa Armonia Boutique Hotel
Hotel Villa Armonia Boutique
Villa Armonia Boutique Hotel
Puerto Vallarta Villa
Armonia Puerto Vallarta
Villa Armonia Boutique Hotel
Villa Armonia Boutique Puerto Vallarta
Villa Armonia Boutique Hotel Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Villa Armonia Boutique?

Villa Armonia Boutique offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa Armonia Boutique?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Villa Armonia Boutique on 19 Dec 2024 start from AU$279.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa Armonia Boutique?

Yep, Villa Armonia Boutique has a free self car park and free valet parking.

Are there any beaches close to Villa Armonia Boutique?

Yep, Villa Armonia Boutique is a short 18-minute walk from Boca. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find boat tours.

Is there a spa on site at Villa Armonia Boutique?

Yep, there is an onsite spa at Villa Armonia Boutique. You'll enjoy heaps of services like facials and Swedish massages.

Does Villa Armonia Boutique have a pool?

Villa Armonia Boutique has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Villa Armonia Boutique?

Villa Armonia Boutique features 6 beach bars, 2 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Villa Armonia Boutique a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Villa Armonia Boutique.

Are there hot tubs in the rooms at Villa Armonia Boutique?

No, but there are Jetted bath in the guestrooms.

Does Villa Armonia Boutique serve breakfast?

Yeah, cooked-to-order breakfast is on offer daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Villa Armonia Boutique?

No, but there's an airport shuttle that runs from 8:00 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at Villa Armonia Boutique?

Yep, you can grab a meal at Villa Armonia Boutique's onsite restaurant.

What time are check-in & check-out at Villa Armonia Boutique?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Villa Armonia Boutique?

No, pets are not allowed.

Villa Armonia Boutique Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 54 out of 67 reviews" "
Rating 8 - Good. 7 out of 67 reviews" "
Rating 6 - Okay. 1 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

manuel, wilmington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The property is beautiful but needs some fixing inside the rooms as the water was leaking and the bugs were always inside.it says it’s a luxury villla but the repairs it needs doesn’t justify the price. It’s also probably not best to go in June as it is the rainy season and the water tends to get murky in the river. The beach is accesible and there are plenty of water taxi options. It’s only about 30 minutes in a car from puerto Vallarta which is nice. Overall the property was ok.
Stayed 3 nights in Jun 2024

2/10 Terrible

NIKI

Stayed 1 night in Feb 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overlooking the bay, in the Wonderfull town of Boca!
Stayed 4 nights in Jan 2024

10/10 Excellent

Davis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property amazing view and 24 hour pools!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property. Fully enjoyed the views and convenience to town.
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

ruben

Stayed 2 nights in Dec 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility.
Stayed 2 nights in Nov 2023

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not very happy
One of the things I didn’t like was no one notifies me, and when I got there they didn’t accept my credit card , they required cash because according to them there machine didn’t work. It was an inconvenience looking for the mone
Stayed 2 nights in Oct 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at Villa Armonia. The staff was especially friendly and helpful and my room and the grounds are beautiful. A quick walk down the hill takes you to the beach where you can catch a water taxi to many other gorgeous beaches. It’s also a quick walk to the Boca de Tomatlan trail head which is a must do hike that happens upon several secluded beaches before arriving at Las Animas where all the action is. I would definitely stay again 😊
Stayed 4 nights in Aug 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet town with beautiful views.
We enjoyed our stay. The hotel was easy to get to off of the main road going into Boca de Tomatlán. If you want to stay in Boca to visit Quimixto or Yelapa, this is a nice place to stay to beat the rush of people from PV. The view from our hotel was amazing. If it wasn’t for the clouds, we would have had an amazing sunset from our balcony (in March). I recommend walking down to town for some tacos and cafe de olla for breakfast. We didn’t see any evidence of the provided breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and went above and beyond!!! Thank you Hector and Felipe!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful property, setting and experience I’ve ever been so lucky to experience. Book with confidence. You won’t be disappointed.
Stayed 3 nights in Jul 2022

10/10 Excellent

Cynthia

Stayed 1 night in Apr 2022

10/10 Excellent

Terrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great views, spectacular property. The hosting family were very sweet and accommodating. It is an excellent place to visit the Botanical Gardens, they are close. It would be good to bring some snacks or breakfast foods.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with access to numerous water taxis to the nearby beaches. Amazing views from the rooms.
Stayed 4 nights in Jan 2021

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one of a kind. Beauty from every step you take in any direction.
Stayed 1 night in Dec 2020

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
It was so nice we extended our stay. You wont regret staying here.
Stayed 2 nights in Mar 2020

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was a wonderful place to stay.I would absoutely go back.
Stayed 1 night in Mar 2020

4/10 Poor

Susan

Liked: Cleanliness
Won’t come back
Gorgeous place stayed 3 nights. First night a jucuzzi motor ran all night. Next morning screw head popped off shower. No hot water. Was told It would be fixed that day. Didn’t happen. We got moved night 2. Water got fixed but employee told us incorrect information on how to work it. Restaurant so so for breakfast. Server mixed up food on three out of three tables. Bianca suite is beautiful if everything works. Beautiful balcony. Really breathtaking. Manager should have bought us a bottle of wine or offered us a free breakfast. No go. Won’t be back.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jimmall, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful couple running the hotel. Francisco and Maria make you feel so welcomed. Also, this place is a great value. Beautiful location as well as rooms.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the property we were greeted by Frank and shown to our room. The main pool was extremely dirty and Frank explained this by saying that the maintenance guy did not show up that day. I then had a shower which resulted in a flooded bathroom. This was quickly attended to by the staff who mopped up the mess but left the saturated shower mats and towels on the floor. We then went out for dinner and returned about two hours later. Another shower attempt resulted in another flooded bathroom floor. A third attempt in the morning and another flooded bathroom was just too much for what is advertised as 5 star accommodation so we decided to leave and find alternative accommodation. We both work in the hospitality sector and appreciate that things can go wrong. However, Frank responded by questioning my integrity and not accepting responsibility for the poor quality of product/ service that we were offered. He did this on a repeated basis from the safety of his keyboard and did not take me up on my offer to meet him face to face. He even denied the third bathroom flooding even though I took photos to illustrate. A terrible experience and I will not be back or recommend to others. Things can go wrong but if you do not have the courage and respect of your guests to admit the shortcomings then you rank pretty low in my character assessment. Frank even attempted to address his staff in front of us which was extremely embarrassing to say the least. Enough said!
Stayed 7 nights in Oct 2019