Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property
Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club

Photo gallery for Bahia Principe Grand Punta Cana - All Inclusive

Aerial view
Meeting facility
5 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers
Aerial view
Aerial view

Reviews

7.0 out of 10
Good

Popular amenities

  • All-inclusive
  • Breakfast included
  • Bar
  • Gym
  • Spa

Explore the area

Map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪15 min walk‬
  • Cana Bay Golf Club
    ‪8 min drive‬
  • Iberostar Golf Course
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪61 min drive‬

Room options

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
2 bedrooms
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Dining table
LED TV
Pillow-top bed
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium With View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Room Premium With View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Room Premium With View

  • Sleeps 1
  • 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 1
  • 1 King Bed

Room Premium With View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Room Premium With View

  • Sleeps 2
  • 1 King Bed

Room Premium With View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Junior

  • Sleeps 2
  • 1 King Bed

Room Premium With View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room Premium With View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 2 Double Sofa Beds and 1 King Bed

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

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About the area

Punta Cana

Bahia Principe Grand Punta Cana - All Inclusive puts you in the heart of Punta Cana, connected to the convention centre and within a 20-minute stroll of Arena Gorda Beach and Punta Blanca Golf Course. Highlights at this all-inclusive property include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to BAHIA SPA can include deep-tissue massages, hot stone massages, hydrotherapy and reflexology along with access to the sauna. The theme restaurant, Mikado, serves Japanese cuisine and is open for dinner. With 3 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free water park and free kids' club. Business travelers can take advantage of a meeting room, conference space, and a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Bávaro property include Cana Bay Golf Club and Cocotal Golf and Country Club.

What's nearby

  • Punta Blanca Golf Course - 11 min walk - 1.0 km
  • Arena Gorda Beach - 15 min walk - 1.3 km
  • Cana Bay Golf Club - 8 min drive - 4.2 km
  • Iberostar Golf Course - 9 min drive - 5.8 km
  • Cortecito Beach - 53 min drive - 9.7 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 61 min drive

Restaurants

  • ‪Lobby Bar Fantasia - ‬5 min walk
  • ‪restaurante la isabela - ‬13 min walk
  • ‪Chill Bar - ‬11 min drive
  • ‪Trattoria Grazie - ‬10 min drive
  • ‪Lobby Bar - ‬10 min drive

About this property

Bahia Principe Grand Punta Cana - All Inclusive

Family fun on the beach, with 5 outdoor pools, near Cana Bay Golf Club
Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Bahia Principe Grand Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A casino, a children's pool, and a fitness centre are also featured at the family-friendly Bahia Principe Grand Punta Cana - All Inclusive. Self parking is free.

This 4-star Punta Cana property is smoke free.

  • 1428 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • Built in 2004
  • Buffet breakfast (free)
  • Casino
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
Bahia Principe Grand Punta Cana - All Inclusive offers 1428 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, BAHIA SPA. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Garden Grill
  • Il Capriccio
  • Mikado
  • Orquidea

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Casino (5,931 square foot of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 21 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Lobby
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 3-device limit.

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Grand Punta Cana - All Inclusive?

Yep, Bahia Principe Grand Punta Cana - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Grand Punta Cana - All Inclusive?

Yep, Bahia Principe Grand Punta Cana - All Inclusive is a short 15-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Bahia Principe Grand Punta Cana - All Inclusive?

Yep, BAHIA SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Bahia Principe Grand Punta Cana - All Inclusive have a pool?

Bahia Principe Grand Punta Cana - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 9:00 AM to 6:00 PM. The property will be renovating one of the swimming pools from April 21 2025 until November 30 2025 (completion date subject to change).

Does Bahia Principe Grand Punta Cana - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Punta Cana - All Inclusive?

Bahia Principe Grand Punta Cana - All Inclusive features 3 beach bars, 5 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Bahia Principe Grand Punta Cana - All Inclusive a romantic place to stay?

A hot tub, plus Jetted bath in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Grand Punta Cana - All Inclusive.

Is Bahia Principe Grand Punta Cana - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Punta Cana - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Grand Punta Cana - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Grand Punta Cana - All Inclusive serve breakfast?

Sure does, complimentary buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Punta Cana - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Grand Punta Cana - All Inclusive?

Relax with a coldie at the 3 beach bars, 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves Japanese cuisine. The property will be renovating its bar from April 21 2025 until November 30 2025 (completion date subject to change).

What time are check-in & check-out at Bahia Principe Grand Punta Cana - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Punta Cana - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Grand Punta Cana - All Inclusive?

There is a golf course next to Bahia Principe Grand Punta Cana - All Inclusive.

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 480 out of 1404 reviews
Rating 8 - Good. 307 out of 1404 reviews
Rating 6 - Okay. 225 out of 1404 reviews
Rating 4 - Poor. 183 out of 1404 reviews
Rating 2 - Terrible. 209 out of 1404 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Damain

Liked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Jan 2025

4/10 Poor

Perparim

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jimena A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like is the attention they give to their customers.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shefkie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Jan 2025

8/10 Good

azadeh

Stayed 5 nights in Jan 2025

4/10 Poor

Mary

Travelled with family
Disliked: Amenities, property conditions & facilities
Check-in process was awful! Long slow moving line. Finally get to room and keys didn't work, back to front desk to wait again. Go to pool, find out we didn't receive required towel cards at check-in, back to front desk again. Rooms need updating, toilets didn't function correctly, sink drain covers missing, VERY noisy AC. Need to slam the door in order for them to close correctly. Which leads to doors slamming at all times of day and night. Cleaning/Restocking staff constantly pounding on doors and no 'Do not disturb' signs available. Food Buffets were poor quality. Food lacked flavor, meats were dry and much of the food was cold. It would be better if they decreased options and focused more on quality. Transportation. Booked airport transport directly through hotel website weeks in advance, which did include ALL flight info and times, names etc. We were still required to stop in the lobby TWICE to confirm. I can understand once, but twice is ridiculous. Nobody wants to keep standing in line to confirm something already completed online.
Stayed 5 nights in Jan 2025

10/10 Excellent

Romulus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean resort
Stayed 4 nights in Jan 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

LUIGUI

Stayed 3 nights in Jan 2025

6/10 Okay

Gelareh

Stayed 7 nights in Jan 2025

8/10 Good

Alba

Travelled with family
Liked: Amenities, property conditions & facilities
The property needs improvement on; cleanness, mosquitoes in areas, bad smell on buffet area like mangle or septic water, this is very disagreeable. The overalll was good.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba PERFECTO!!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Brielle Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 5 nights in Dec 2024

4/10 Poor

Krzysztof

Stayed 6 nights in Jan 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very good
Stayed 6 nights in Jan 2025

4/10 Poor

Alejandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for the poor quality service. Terrible management. Don’t waste your money here!! LOTS of mosquitoes and bugs. Bad smell in the restaurants. Terrible staff service. Property is huge and isn’t convenient to get to places and you can’t spend nice relaxing time because of the bugs all day and worse at night. Property needs to be renovated and well kept.
Stayed 5 nights in Dec 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the resort were the best. Friendly and helpful. We were treated like good friends. I would definitely go back
Stayed 6 nights in Dec 2024

8/10 Good

Wanda

Stayed 3 nights in Dec 2024

6/10 Okay

luis GONZALEZ

Travelled with family
Liked: Cleanliness, staff & service, amenities
Las habitaciones tienen que renovarlas y las areas comunes también
Stayed 7 nights in Dec 2024

10/10 Excellent

Adam

Stayed 7 nights in Dec 2024

10/10 Excellent

Chamela

Stayed 6 nights in Dec 2024

8/10 Good

agustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Champak

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
1. Availability to Ala Carte restaurants shouldn’t be limited to the # of days of stay. 2. Quality of the food in buffet mainly has to improve and food has to labelled properly in English. 3. Quality of the ala carte restaurant’s food also need to improve 4. Reception service specially at the time of check in has to improve. Include some sort of orientation program for the guests so that they are aware of all the amenities and any restrictions to use it or not. 5. Isla snack bar menu was showing so many items on the board but only handful items were available to order from digital board or from the counter. Snack bar should provide some well varieties of the food and # of snack bar also need to increased. 6. The App is not that intuitive. 7. Language problems. Staff should know basic English so that non Spanish people can communicate properly.
Stayed 5 nights in Dec 2024