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Bahia Principe Grand Turquesa

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bahia Principe Grand Turquesa

Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
3 restaurants, dinner served, Caribbean cuisine
View from room
Kayaking
Property grounds

Reviews

8.0 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Spa
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
Carr. El Macao - Arena Gorda, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    8 min walk
  • Arena Gorda Beach
    20 min walk
  • Splash Water Park
    6 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    33 min drive

Room options

View all photos for Junior Suite (Superior)

Premium bedding, free minibar, in-room safe, desk

Junior Suite (Superior)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 43 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite (Superior)

Premium bedding, free minibar, in-room safe, desk

Junior Suite (Superior)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 43 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite (Superior)

Premium bedding, free minibar, in-room safe, desk

Junior Suite (Superior)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 43 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite (Superior)

Premium bedding, free minibar, in-room safe, desk

Junior Suite (Superior)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

Premium bedding, free minibar, in-room safe, desk

Junior Suite (Superior)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 43 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Suite Superior With View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Superior With View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 4
  • 1 King Bed, 1 Double Sofa Bed and 1 Double Bed

View all photos for Suite Superior With View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Superior With View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Superior With View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Superior With View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Superior

Premium bedding, free minibar, in-room safe, desk

Suite Superior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Superior With View

Premium bedding, free minibar, in-room safe, desk

Suite Superior With View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Junior

Premium bedding, free minibar, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 King Bed

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About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Bahia Principe Grand Turquesa. Within a 20-minute stroll, you'll find Arena Gorda Beach and Punta Blanca Golf Course. Highlights at this beachfront property include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at BahiaSPA can include deep-tissue massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Los Corales Restaurant, serves Caribbean cuisine and is open for dinner. With 4 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. Business travelers can take advantage of a meeting room and a business centre. Other amenities include an indoor swimming pool, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Bávaro property include Cana Bay Golf Club and Cocotal Golf and Country Club.

What's nearby

  • Punta Blanca Golf Course - 8 min walk
  • Arena Gorda Beach - 20 min walk
  • Cana Bay Golf Club - 7 min drive
  • Iberostar Golf Course - 8 min drive
  • Cortecito Beach - 22 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 33 min drive

Restaurants

  • ‪Lobby Bar Fantasia - ‬7 min walk
  • ‪restaurante la isabela - ‬17 min walk
  • ‪Trattoria Grazie - ‬7 min drive
  • ‪Lobby Bar - ‬8 min drive
  • ‪Dips Pool Bar - ‬7 min drive

About this property

Bahia Principe Grand Turquesa

Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club
Bahia Principe Grand Turquesa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Bahia Principe Grand Turquesa, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 3.5-star Punta Cana property is smoke free.

  • 502 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 5 bars or lounges
  • Built in 2005
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Water dispenser
  • 1 conference room
Bahia Principe Grand Turquesa offers 502 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

BahiaSPA has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 restaurants
  • 3 swim-up bars
  • 4 poolside bars
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Il Capriccio
  • Las Dalias
  • Los Corales
  • Los Corales Restaurant
  • Maiko

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Boat tours
  • Canoeing
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Kayaking
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Snorkelling
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bahia Principe Turquesa
Bahia Principe Turquesa Inclu
Grand Bahia Principe Turquesa Punta Cana
Grand Bahia Principe Turquesa Resort
Grand Bahia Principe Turquesa Resort Punta Cana
Grand Bahia Turquesa
Grand Turquesa
Gran Bahia Principe Premier Hotel Punta Cana
Grand Bahia Principe Turquesa All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Turquesa?

Bahia Principe Grand Turquesa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bahia Principe Grand Turquesa?

Yep, Bahia Principe Grand Turquesa has a free self car park.

Are there any beaches close to Bahia Principe Grand Turquesa?

Yep, Bahia Principe Grand Turquesa is a short 20-minute walk from Arena Gorda Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find water sports equipment and boat tours.

Is there a spa on site at Bahia Principe Grand Turquesa?

Yep, BahiaSPA is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Bahia Principe Grand Turquesa have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Bahia Principe Grand Turquesa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Turquesa?

Bahia Principe Grand Turquesa features 4 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, premium bedding and free minibar items.

What makes Bahia Principe Grand Turquesa a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Bahia Principe Grand Turquesa.

Is Bahia Principe Grand Turquesa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Turquesa is a hit with families.

Are there hot tubs in the rooms at Bahia Principe Grand Turquesa?

No, but there are Jetted bath in the guestrooms.

Does Bahia Principe Grand Turquesa serve breakfast?

Yeah, free buffet breakfast is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Turquesa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Grand Turquesa?

Relax with a coldie at the 4 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Caribbean cuisine.

What time are check-in & check-out at Bahia Principe Grand Turquesa?

Check-in begins at noon. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Turquesa?

No, pets are not allowed.

Is there a golf course on site at Bahia Principe Grand Turquesa?

There isn't one on site, but Punta Blanca Golf Course is a short 8-minute walk away.

Bahia Principe Grand Turquesa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 448 out of 1009 reviews" "
Rating 8 - Good. 265 out of 1009 reviews" "
Rating 6 - Okay. 155 out of 1009 reviews" "
Rating 4 - Poor. 64 out of 1009 reviews" "
Rating 2 - Terrible. 77 out of 1009 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elaine Cruz ,I was there for 5 night in September 2024 My first time in punta cana I found everything nice the food the activities they do every day is a very friendly hotel I recomend this hotel
Stayed 5 nights in Sep 2024

10/10 Excellent

Quynh Anh, Glenn Dale

Stayed 3 nights in Aug 2024

10/10 Excellent

Damon Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Friendly.Always available and willing to help.From the staff to the room, to the property, food, beach...the whole experience was positively fabolous!!
Stayed 5 nights in Sep 2024

2/10 Terrible

Luis David Garcia

Stayed 5 nights in Aug 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff is great and entertainment staff is fantastic but changing rooms 4 times in the first two days is absolutely ridiculous. The key cards entry needs to be updated desperately and the beds need to be upgraded for sure.
Stayed 7 nights in Sep 2024

8/10 Good

Jahaad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Entertainment value wasn’t as good as other resorts I’ve been to. But, they had more restaurants on site than others.
Stayed 3 nights in May 2024

8/10 Good

Annemarie

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was memorable, the staff was polite but I wish that they were bilingual and able to speak English. The food was on par , loved every meal . Next time I will be choosing an all adult spot.
Stayed 5 nights in Sep 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Amenities
l liked everything
Stayed 3 nights in Sep 2024

10/10 Excellent

amaury

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
torobie.bueno
Stayed 4 nights in Aug 2024

10/10 Excellent

Denni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything during my stay. I did not like the delay during check in . They took a lot of time because the Expedia agent send me a wrong amount of guest for one room and I ended spending more and almost without room for other guests.
Stayed 3 nights in Jul 2024

2/10 Terrible

Marisol

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Zorica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 7 years old son liked food very much..
Stayed 8 nights in Aug 2024

10/10 Excellent

Hector

Stayed 4 nights in Aug 2024

8/10 Good

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that everything is within walking distance and there’s a transportation around the property. Everyone is very nice and helpful. Carmen in the buffet was amazing and so did all the servers and bartenders. Thank you all for an amazing stay.
Stayed 6 nights in Aug 2024

2/10 Terrible

Grisel Maria

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was checked into a room that looked like it belonged in the side of a road. The bed was hard as a rock and the other one had nails sticking out from makeshifts made bed platform. The bathroom ceiling was then caving in. The bathtub was full of black mold ! It was advertised to have 24/7 room service which is why I booked it. Unfortunately, there was NO room service. With small children room service is a must when on vacation . Little did we know that when dinner was done that was it for the night and no bars were open passed 9pm. Not until I complained was I then offered a better room in a different part of the property. That part was 10xs better and had food service. Unfortunately they charged me 500$ more just for the upgrade. Here I was offered the 24/7 room service and a much better room. It was part of the villas on the property. The one part of the resort compared to the other was day and night! Unfortunately, that shouldn’t be since people are there to spend time with family and relax on vacation .
Stayed 5 nights in Aug 2024

10/10 Excellent

Yurii, Calgary

Travelled with family
Liked: Cleanliness, amenities
Very good ♥️
Stayed 7 nights in Aug 2024

6/10 Okay

Cammilla

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Good lunch and dinner option at buffet. Breakfast was the same every morning. Difficult to make restaurant reservations due to unavailability. Our room had a lot of mosquitoes and the shower was moldy. However we were able to change our room but even that shower was clogged. The room has only 2 electrical outlets - one in bathroom and the other in the room area (inconvenient). Kids water park closed when we got there. Overall clean resort but needs a total upgrade.
Stayed 6 nights in Aug 2024

2/10 Terrible

Niamey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Everything was fine the food got better. On the day before I left I realized someone most likely the person that cleaned my room. Stole two pair of earrings they were rhinestone and silver earrings, and one of the earrings goes all the way up my ear. The earrings were brand new. I want a refund . I will never stay at this property. I hate for someone to steal from me. They could have just asked me and I would have gave them the earrings. I’m going to let everyone know not to stay at this property because the cleaners steal.
Stayed 7 nights in Aug 2024

10/10 Excellent

Caress Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I was nervous about going into this resort because of the reviews but every year I go to a different resort out domaicana this wasfor my son and this is the best resort I ever went to and the cheapest they food is amazing. Their drinks is amazing. Strong drinks buffet wonderful. I couldn't do reservations because of my son. I really don't need reservations. The buffy is just fine with me and my son pool's clean atmosphere, beautiful staff are happy. My room was in good conditions i was in the middle of everything. water park nice I will be back in November with me. My son once again, love it here.
Stayed 5 nights in Aug 2024

2/10 Terrible

Rosemary Myrna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be a five star hotel it has nothing! I stay 4 days 3 nights they only permit 1 reservation at a diferent restaurant it didn’t allow me to do more reservations! The bed is terrible, to hard to sleep on it! The aircondition was nott working and there was allot of mosquitoes in the bedroom! The bathroom is uncomfortable and you could fall! It has a leaking in the bathroom and the roof seems to come down! The employees treat you according the language that you speak! The service was bad!! In the morning at the buffet you have to wait at leats 20 min so they can give you coffee! The food was terrible I had to eat outside because of this! Not staying again
Stayed 3 nights in Aug 2024

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was pretty mediocre. The entire property is in desperate need of renovations! The pool floors are falling apart leaving rocky pieces throughout the pool which is very uncomfortable when waking around. The swim up pool bar stools are extremely uncomfortable to sit on. The food was average and they didn't offer a large variety. The daily activities and nightly shows were fun and entertaining. Housekeeping does NOT clean the rooms during your stay. They only come in to make the bed and provide towels. The staff are NOT friendly nor helpful and the "free airport shuttle service" is only free if you purchase a package/excursions. You MUST ask about it because they do NOT mention this when your purchasing the package. I spent $400 on two packages and the free shuttle service was never mentioned. Later, when I inquire about it, I was told that it needed to be added when I booked the excursions and since I didn't, it was too late to receive the shuttle service. So I had to pay an additional amount for a ride on their "free shuttle ". I called several times for assistance when checking out and no one ever came. Therefore we had to carry our bags down three flights of stairs (no elevators) and then walk over to the lobby. It was an ok stay but I do not recommend this resort!
Stayed 4 nights in Aug 2024

10/10 Excellent

Emery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Marcela, elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bonito , creo q hay pequeñas cosas que se pueden mejorar, pero en realidad es muy bonito y seguro
Stayed 11 nights in Aug 2024

10/10 Excellent

Hector Jose, elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho , principalmente sus trabajadores principalmente las personas que trabajan en el buffet, iriana, marleny , geidy, juan miguel , anaudys, rumerlyn , y muchos q no tengo presente su nombre pero es lo mejor de este hotel, nos sentimos en familia por su amabilidad y buena disposicion para hacernos sentir plenos y contentos siempre ,con muy buena actitud siempre y lo mas importante excelentes seres humanos
Stayed 14 nights in Aug 2024