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Grand Palladium Palace Resort Spa & Casino - All Inclusive

4.0 star property
On private beach with 6 outdoor pools, near Cortecito Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Palladium Palace Resort Spa & Casino - All Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
Exterior
Junior Suite Garden View
13 restaurants, dinner served, Indian cuisine

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
Avda. Francia s/n, Playas de Bavaro, Punta Cana, La Altagracia, 23000
  • Cortecito Beach
    6 min walk
  • Casino Avalon Princess
    17 min walk
  • La Lola
    1 min walk
  • Punta Cana (PUJ-Punta Cana Intl.)
    27 min drive

Room options

View all photos for Deluxe Garden View Single Use

Premium bedding, free minibar, in-room safe, desk

Deluxe Garden View Single Use

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
  • 34 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Beachside

Premium bedding, free minibar, in-room safe, desk

Deluxe Beachside

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 34 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Deluxe Garden View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 34.0 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Loft Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Loft Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft Suite Beachside Panoramic OV

Loft Suite Beachside Panoramic OV | View from room

Loft Suite Beachside Panoramic OV

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite Beachside Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Beachside Ocean View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up Beachside

Junior Suite Swim Up Beachside | View from room

Junior Suite Swim Up Beachside

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 49.6 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Beachside

Junior Suite Beachside

Junior Suite Beachside

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Similar properties

Aerial view

Grand Palladium Punta Cana Resort & Spa - All Inclusive

On private beach
Pool
All-inclusive
Spa
3.7 out of 5, Good, (1000)
The price is AU$1,081
for 1 night
includes taxes & fees
21 Jan - 22 Jan
Grand Palladium Punta Cana Resort & Spa - All Inclusive

About the area

Punta Cana

At Grand Palladium Palace Resort Spa & Casino - All Inclusive, you'll be connected to the convention centre and 0.5 km (0.3 mi) from Cortecito Beach. Highlights at this all-inclusive property include 13 restaurants, 6 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, hot stone massages and body scrubs along with access to the mud bath and sauna. The restaurant, Bhogali, serves Indian cuisine and is open for dinner. With 2 beach bars and a bar/lounge to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and nightclub. 605 square feet (56 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Bávaro property, you'll be 16.5 km (10.3 mi) from Macao Beach.

What's nearby

  • Cortecito Beach - 6 min walk
  • Casino Avalon Princess - 17 min walk
  • Iberostar Golf Course - 7 min drive
  • Cocotal Golf and Country Club - 9 min drive
  • Los Corales Beach - 12 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 27 min drive

Restaurants

  • ‪24/7 Pub - ‬19 min walk
  • ‪Lobby Bar - ‬4 min drive
  • ‪Focaccia Ristorante - ‬3 min drive
  • ‪La Hispanola Restaurant - ‬4 min drive
  • ‪Sports Bar - ‬2 min walk

About this property

Grand Palladium Palace Resort Spa & Casino - All Inclusive

On private beach with 6 outdoor pools, near Cortecito Beach
Grand Palladium Palace Resort Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Palladium Palace Resort Spa & Casino - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 13 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 366 guestrooms or units
  • 2 levels
  • 14 buildings
  • 13 dining venues
  • 2 bars on the beach
  • 605 sq ft of conference space
  • 56 sq. m of conference space
  • Built in 1994
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Grand Palladium Palace Resort Spa & Casino - All Inclusive offers 366 accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Zentropia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 13 restaurants
  • 2 beach bars
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Bhogali
  • El Dorado Steak House
  • Portofino
  • Sumptuori

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • 6 outdoor tennis courts
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (4,000 square feet of space)
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Skydiving
  • Spa tub
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (605 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (return)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Palace Spa Casino All Inclusive
Palladium Inclusive Inclusive
Grand Palladium Palace Spa Casino All Inclusive
Grand Palladium Palace Resort Spa Casino All Inclusive
Grand Palladium Palace Spa Casino All Inclusive Punta Cana
Palladium Spa Casino Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Grand Palladium Palace Resort Spa & Casino - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Grand Palladium Palace Resort Spa & Casino - All Inclusive is a short 6-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive have a pool?

Grand Palladium Palace Resort Spa & Casino - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Grand Palladium Palace Resort Spa & Casino - All Inclusive features a private beach, 2 beach bars and 6 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Grand Palladium Palace Resort Spa & Casino - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Is Grand Palladium Palace Resort Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Grand Palladium Palace Resort Spa & Casino - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium Palace Resort Spa & Casino - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Yep, they've got a lounge bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Grand Palladium Palace Resort Spa & Casino - All Inclusive?

There is a golf course next to Grand Palladium Palace Resort Spa & Casino - All Inclusive.

Grand Palladium Palace Resort Spa & Casino - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 946 reviews" "
Rating 8 - Good. 229 out of 946 reviews" "
Rating 6 - Okay. 136 out of 946 reviews" "
Rating 4 - Poor. 87 out of 946 reviews" "
Rating 2 - Terrible. 88 out of 946 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around, convenient train to take around the property
Stayed 7 nights in Sep 2024

4/10 Poor

eric a montoto

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overrated destination,worst vacation ever,at the time of check in, the snack bar was empty,room had mold in the shower,dirty shower glass ,jacuzzy never worked,vomit in the balcony during the whole stay,towell shelf moldy and falling apart ,mirror falling down in the bathroom, (have pictures but unable to upload) we reported these issues many times to different employees and they never solve it,buffet food was ok,dont bother to visit a la carte restaurants ,the food is mediocre,stay away from gifts,its a scam to bring you to a 3 hour presentation to become member(dont do it) ...lack of entertainment ,there isnt much to do inside the resort walls,entertainment options outside are not walkable,staff is friendly,beach , pools and gardens around property were nice,bring lots of cash,everybody wants tips ..i will never come back,ever,wasted time and money.
Stayed 7 nights in Sep 2024

8/10 Good

Jose O Acosta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, the facilities are good, except for some specific details. For example, at the paddle tennis courts, they provide equipment, rackets, and balls, but the rackets are all broken and need to be replaced. In my room specifically, there were mosquitoes living in my bathroom, and they wouldn't go away no matter what I did. It was a bit annoying, though this might be an isolated case, as it didn’t happen in the room of the couple that was with us. Also, when you leave the room, the power is completely cut off, including the outlets. As a result, you hardly use the minibar because everything is always warm since the electricity turns off when you go out for activities. You also can’t leave your phone charging for the same reason. I think they should separate the lighting from the outlets. Other than that, everything was excellent. The staff, in general, was very friendly and always willing to help. Particularly, our assigned assistant, Cesar, was a 10-plus. He was very kind, always ready to assist us, and attentive to our needs. His service was excellent. Overall, we really liked the hotel and will return.
Stayed 5 nights in Sep 2024

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to spend a few days and relax.
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Stayed 4 nights in Aug 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Having the transportation as an option was wonderful. You could walk if you wanted but knowing a “train” was available, was great.
Stayed 4 nights in Aug 2024

10/10 Excellent

Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beach and the pool.
Stayed 6 nights in Aug 2024

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 5 nights in Aug 2024

6/10 Okay

Marisol Rivero

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smell bad, the A/C is never cool, minibar is hot, shower's water runs all over the entire bathroom, toilet leakage, Very uncomfortable beds.
Stayed 4 nights in Aug 2024

6/10 Okay

Katherine E

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a nice stay. Loved the suite view but the AC in the room was not working.
Stayed 5 nights in Aug 2024

10/10 Excellent

ADRIANA L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 8 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Vinod, Oranjestad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury properties room are exclusive Service is good
Stayed 7 nights in Jul 2024

8/10 Good

Erjon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property, but customer services not great, always when you want to get a drink they’re expecting for tip and always in a bad mood, except Aneticia serves at the Lobby bar, always with a smile on her face, super nice employee. The food is not the best.
Stayed 6 nights in Jul 2024

6/10 Okay

Raul

Travelled with partner
Disliked: Amenities
Bath room and A/C were not good at all.
Stayed 3 nights in Jul 2024

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best vacations our family has ever gone on. This place is beautiful and full of fun things to do. The staff is excellent would go back in a heart beat.
Stayed 5 nights in Jul 2024

8/10 Good

Misty

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Only complaint would be lack of ability to get a dinner reservation evetything was booked already upon arrival. Also had to literally call 8 times to get diet drinks for the room due to diabetes. One day could not get any after several attempts. Was constantly told it would be coming soon. Outside of this it was beautiful and amazing.
Stayed 4 nights in Jul 2024

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible Room. The A/C did not work at all. They did not want to give us a partial refund. We couldn’t sleep for days because it was extremely hot.
Stayed 4 nights in Jul 2024

8/10 Good

Scott Shane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cesar at the Palace resort was amazing. All rooms in our group were a little outdated and not maintained very well. A/C in the rooms were horrible. The property was very beautiful just needs some updating and it would be amazing. Transportation around the resort is lacking as well. Amazing choice of foods across the entire resort. The beach area and amenities on the beach were perfect.
Stayed 6 nights in Jul 2024

4/10 Poor

Teresa

Disliked: Staff & service
Stayed 6 nights in Jun 2024

8/10 Good

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with my husband and 2 year old son. The resort is beautiful - 3 in one. Would only recommend the palace as the other connecting resorts were older and not as nice. The junior swim out suite was amazing. The food was better than expected and had good variety and options at the buffet and a la carte. Shows were good for families. The pools were great and the kids waterpark. Service was very good and staff was friendly. There were a few things we did not like such as the train shuttle took very long to come, room service did not have half the menu, our pool filter didn’t work well. But overall had a great time and would recommend.
Stayed 6 nights in Jun 2024

2/10 Terrible

Divya Kiritkumar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The resort room is old and not clean, plus it has mosquitoes inside.
Stayed 7 nights in Jun 2024

8/10 Good

Branden

Liked: Cleanliness, staff & service
Beautiful beach!!!! Rooms were very nice, but not allowed to be cool enough! After 90 degree days in the sun, there was not much relief from a room that is set to 77. Thankfully they were able to get us a couple degrees cooler. Very friendly and helpful staff all over and there English is great! Would stay here again!! Thank you!!!
Stayed 5 nights in Jun 2024

8/10 Good

Katrina

Stayed 4 nights in Jun 2024

6/10 Okay

Britney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food made me very sick. I had food poison for two days
Stayed 5 nights in Jun 2024