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Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property
Art Deco hotel with 7 restaurants and 3 outdoor pools

Photo gallery for Paradisus Grand Cana - All Suites - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Private beach nearby, white sand, free beach shuttle, sun-loungers
Water park
Premium bedding, pillow-top beds, minibar, in-room safe
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly
  • Breakfast included
  • Pool
  • Gym
The current price is AU$936
includes taxes & fees
8 Apr - 9 Apr

Explore the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001
  • Cocotal Golf and Country Club
    ‪6 min walk‬
  • Los Corales Beach
    ‪7 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillow-top beds, minibar, in-room safe

One Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

2 Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Paradisus Grand Cana - All Suites - All Inclusive. You'll be 0.5 km (0.3 mi) from Cocotal Golf and Country Club and 3.8 km (2.4 mi) from Bavaro Beach. Highlights at this family-friendly hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at MAIA can include hot stone massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:30 AM and 11:00 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 5-property class Bávaro hotel include Downtown Punta Cana and Arena Gorda Beach.

What's nearby

  • Cocotal Golf and Country Club - 6 min walk - 0.6 km
  • Downtown Punta Cana - 7 min drive - 5.2 km
  • Los Corales Beach - 7 min drive - 1.7 km
  • Bavaro Beach - 17 min drive - 4.3 km
  • Arena Gorda Beach - 24 min drive - 10.6 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬12 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪La Bruja Chupadora BBQ & Pub - ‬14 min walk
  • ‪Mama & Juana - ‬9 min walk
  • ‪Hacienda Mexican Restaurant - ‬12 min walk

About this property

Paradisus Grand Cana - All Suites - All Inclusive

Art Deco hotel with 7 restaurants and 3 outdoor pools
Some rates at Paradisus Grand Cana - All Suites - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Paradisus Grand Cana - All Suites - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, a health club, and spa services are also featured at the luxury Paradisus Grand Cana - All Suites - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana hotel.

  • 432 guestrooms or units
  • 4 levels
  • 5 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Paradisus Grand Cana - All Suites - All Inclusive offers 432 air-conditioned accommodations with outdoor private hot tubs and minibars. This individually decorated and furnished accommodation has separate dining areas and includes double sofa beds and dining tables. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

MAIA has 8 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet, per night (maximum DOP 5900 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet, per night (maximum DOP5900 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Frequently asked questions

What is the cancellation policy at Paradisus Grand Cana - All Suites - All Inclusive?

Paradisus Grand Cana - All Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Grand Cana - All Suites - All Inclusive?

As of 12 Mar 2025, prices found for a 1-night stay for 2 adults at Paradisus Grand Cana - All Suites - All Inclusive on 8 Apr 2025 start from AU$935.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, Paradisus Grand Cana - All Suites - All Inclusive has a free self car park.

Are there any beaches close to Paradisus Grand Cana - All Suites - All Inclusive?

The closest beach to Paradisus Grand Cana - All Suites - All Inclusive is Bavaro Beach (4.2 km).

Is there a spa on site at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, MAIA is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Paradisus Grand Cana - All Suites - All Inclusive have a pool?

Yep, and guests love it! Paradisus Grand Cana - All Suites - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Paradisus Grand Cana - All Suites - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Grand Cana - All Suites - All Inclusive?

Paradisus Grand Cana - All Suites - All Inclusive features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Paradisus Grand Cana - All Suites - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Grand Cana - All Suites - All Inclusive.

Is Paradisus Grand Cana - All Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Paradisus Grand Cana - All Suites - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Paradisus Grand Cana - All Suites - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is on offer daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Paradisus Grand Cana - All Suites - All Inclusive?

No, Paradisus Grand Cana - All Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Grand Cana - All Suites - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Grand Cana - All Suites - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Paradisus Grand Cana - All Suites - All Inclusive?

There is a golf course next to Paradisus Grand Cana - All Suites - All Inclusive.

Paradisus Grand Cana - All Suites - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 892 reviews
Rating 8 - Good. 157 out of 892 reviews
Rating 6 - Okay. 95 out of 892 reviews
Rating 4 - Poor. 63 out of 892 reviews
Rating 2 - Terrible. 64 out of 892 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tenzin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus Grand Cana - resort was amazing, new and luxurious. The ground and the property was always kept clean. We stayed for a week and had a blast. Staff are so friendly and welcoming. Our swim up room was great - ample space, clean and comfortable. Patio and jacuzzi were excellent. Special shout out to - Yuberkis at buffet during dinner time. She always had a smile on and went above and beyond every time. We couldn’t get a reservation on the night we arrived for my birthday but she went above and beyond to make my night memorable. I can’t thank her enough. Also, two servers at the main pool. I think their names were Francisco and Leonardo. They were amazing, always on top of our orders, and always with big smiles 😊 on their face. Even though it was scorching hot some of the days. Staff there definitely made our stay much better. Only recommendation I can suggest - opening the restaurants earlier including the buffet. With small children and elderly - earlier dinner would have been better for us. Also, it was extremely hard to get reservations for the restaurants so we just stuck with the buffet. Only went to Tori 1 night for dinner. Only available times were 8:30 or 9:30 pm. That’s too late for us. Other than that no other issues. We had a blast. We will definitely be back!
Stayed 6 nights in Dec 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect vacation!
Excellent stay! Great Hotel! Great service!
Stayed 5 nights in Dec 2024

10/10 Excellent

Gloria, Little Silver

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful resort, all of their staff is gentle and well mannered, very respectful and we really appreciate their willingness to show us around or help us. The pool bar and waitress around the pool were the best and we loved every drink they made. Every place in this resort is clean, the food was great and we had no problems booking restaurants during the week of thanksgiving. We did the thanksgiving dinner and my husband loved it but I wish I did the buffet which had lovely dominican tasty food that night instead. The children’s club is great and the staff there are awesome, my kids did not want to leave. My kids loved the activities they organized for them, the neatness of the facilities for children, the games (specially video games), their indoor soccer room, and the time they spent with them outdoors too. Overall if you have children 13 and younger this is the best place. Second time here and our kids and us as parents loved it all.
Stayed 5 nights in Nov 2024

6/10 Okay

Chad Scott

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was very poor. All restaurants required use of QR codes for menus which were glitchy at best and the staffs communication in English was also very poor making the dining experience frustrating.
Stayed 6 nights in Nov 2024

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had been to a Paradisus resort in the past and it was incredible so we were excited to go back to one but this one was just average. The water park, our room and the kids club were amazing but the entertainment was lacking and dining was very limited compared to other all inclusives we have been to over the years. In fact, the food was just not good in general. There was nothing special about it, especially the deserts and drinks. All of the food was either cold (when it shouldn’t be) or lukewarm or stale and very little options seemed to be made fresh to order. The freshest thing I had was a tortilla chip. We also did not like that you could not take anything from the buffet or anywhere to go back to your room. Then you could not get any of your reservations made more than a few hours in advance. Also you couldn’t seen any menus until you were in the restaurant because the website does not work and most of the time the internet was down. I verbalized my concerns about the bad food to a couple of the staff and they did express concern. A few days after that, I got food poisoning the day before we left and it is the most sick I’ve ever been. I told some staff this too at our checkout but no one seemed to care I was very sick. So overall, it was an ok place if you are looking for somewhere to take your kids for a few days but not if you’re looking for a great experience like other resorts may have to offer. This place is lacking leadership and direction which is a shame.
Stayed 7 nights in Nov 2024

10/10 Excellent

JUN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very much family friendly and very good staffs.
Stayed 6 nights in Nov 2024

6/10 Okay

Niurys

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful, but the management is horrible. The security manager has extremely bad actitud, that a family hotel which means kids are allowed and they can even play in the room because at a second will be 3 guys knocking your door and ask to shut the kids down because they are annoying with those exact words. When I went to give a complain they came to show us the hotel behavior rules , and to cover all the disrespect from Francisco the security manager who threat my husband to fight and even say that if he see him on the streets he will kill him. There are cámaras all around but no one will listen to us they will just keep covering to protect the employe’s unacceptable bahavior.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the staff and my concierge were excellent. The spa was one of the best that i have been too. I would like to specially thank Jenfre and Pantry for excellent customer service. I will definitely be coming back.
Stayed 5 nights in Nov 2024

6/10 Okay

Natalia

Travelled with family
I was somewhat confused about their customer service at the reception and pool area. Sometimes it seemed like a lot of people, but doing nothing. Buffet was not bad, but not great. Dinner at the restaurants was not different from the buffet. On the last night, decided to forego the restaurant and head directly to the buffet. I asked a few times about the women’s bathroom near the pool area and was ushered to a one stall bathroom which was one morning clogged and told to go to the men’s bathroom. Asked about 4 people to show me where the women’s bathroom (more than one stall) at the pool area and they kept referring me to the one stall. When I would ask for a bigger bathroom, there were just blank stares. I speak both spanish and english, so there was no language barrier.
Stayed 4 nights in Nov 2024

10/10 Excellent

Luisanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, we were upgraded to a master suite. Staff provide excellent service very accommodating, very attentive. Rooms were very cleaned. Hotel very beautiful. Very family
Stayed 4 nights in Nov 2024

10/10 Excellent

Karla, Dorado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient hotel. Great staff, food of the greatest quality and beautiful gardens.
Stayed 4 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Confortable
Stayed 4 nights in Nov 2024

10/10 Excellent

Ibukunolu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My husband and I had an absolutely fabulous time at the resort. Everything is good as I saw prior to booking. Our chaperone ~Verenise Liria was so good. She was kind, nice and sweet. She deserves a raise. Thank you for the special anniversary dinner and decoration. You had colour to our day. At the dinner, Fransua and Josue attended to us. They were so kind and very welcoming. I think they deserve a raise In all we had an exceptional great time and we enjoyed our anniversary celebration. We will definitely be back with our kids next time God willing.
Stayed 4 nights in Nov 2024

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, super clean, food is amazing and excellent to bring the family.
Stayed 3 nights in Nov 2024

10/10 Excellent

Emill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2024

10/10 Excellent

Kiranjit

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place we travelled with family and young children, and it was excellent.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was truly exceptional! The moment we arrived, welcome drinks were served. The staff were incredibly welcoming and attentive, making us feel right at home. The rooms were spacious, impeccably clean, look just like the pictures! We had a swim up, very private, was perfect for relaxing, with plenty of comfortable loungers and a jacuzzi on our patio. Took a shuttle to the beach, plenty of chairs, activities and a beachside restaurant. Our favorite restaurant was the winery, Josh was AMAZING! Overall, we had an unforgettable experience and would highly recommend to anyone seeking a luxurious getaway with your partner or whole family.
Stayed 4 nights in Nov 2024

8/10 Good

kenechukwu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall it was a great stay. Super friendly staff and always willing to help.
Stayed 4 nights in Nov 2024

8/10 Good

Deanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2024

10/10 Excellent

Emma Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible customer service Friendly staff really elevated the experience Would benefit from more restaurant options for breakfast… something a la carte rather than a buffet - didn’t detract from beauty and experience of the resort at all though
Stayed 7 nights in Nov 2024

6/10 Okay

Hebe

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not well kept, lack of maintenance
Stayed 6 nights in Jul 2024

4/10 Poor

Meghan

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The resort is stunning, but it’s important to note that it’s not actually beachfront, despite being advertised as such, which was quite disappointing to discover upon arrival. We paid extra for a master suite swim-up with Family Concierge, expecting it to include all the advertised luxuries, but many of these were only accessible with an additional upgrade to “circle” status. Securing dinner reservations was also incredibly frustrating, as availability was nearly nonexistent—even though the resort was at low occupancy. While the food was decent and we didn’t experience any issues there, in hindsight, this was an extremely expensive resort for what we actually received. We’re particularly disappointed with Expedia, as they misrepresented what was included and did nothing to resolve the issue when we raised it.
Stayed 6 nights in Oct 2024

10/10 Excellent

Sarita, Norwalk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accomodating. The property is humongous, but navigating is easy. All inclusive means ÀLL inclusive! I am looking to join Melia if all their properties are like Gran Cana then im in heaven!
Stayed 4 nights in Nov 2024