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Paradisus Grand Cana - All Suites

5.0 star property
Luxury Punta Cana hotel in Bávaro with 7 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Grand Cana - All Suites

3 outdoor pools, pool umbrellas, pool loungers
Water park
Aerial view
Private beach nearby, white sand, free beach shuttle, sun-loungers
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001
  • Cocotal Golf and Country Club
    6 min walk
  • Los Corales Beach
    7 min drive
  • Cortecito Beach
    9 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    26 min drive

Room options

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillow-top beds, minibar, in-room safe

One Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillow-top beds, minibar, in-room safe

2 Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

Similar properties

Exterior
Paradisus Palma Real Golf & Spa Resort All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
4.2 out of 5, Very good, (884)
The price is AU$940
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Paradisus Palma Real Golf & Spa Resort All Inclusive

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Paradisus Grand Cana - All Suites. You'll be 0.5 km (0.3 mi) from Cocotal Golf and Country Club and 3.8 km (2.4 mi) from Bavaro Beach. Highlights at this family-friendly hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at MAIA can include hot stone massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:30 AM and 11:00 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Places within a 30-minute drive of this 5-property class Bávaro hotel include Downtown Punta Cana and Arena Gorda Beach.

What's nearby

  • Cocotal Golf and Country Club - 6 min walk - 0.6 km
  • Downtown Punta Cana - 7 min drive - 5.2 km
  • Los Corales Beach - 7 min drive - 1.7 km
  • Cortecito Beach - 9 min drive - 2.5 km
  • Bavaro Beach - 17 min drive - 4.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬12 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪La Bruja Chupadora BBQ & Pub - ‬14 min walk
  • ‪Mama & Juana - ‬9 min walk
  • ‪Hacienda Mexican Restaurant - ‬12 min walk

About this property

Paradisus Grand Cana - All Suites

Luxury Punta Cana hotel in Bávaro with 7 restaurants
Some rates at Paradisus Grand Cana - All Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Paradisus Grand Cana - All Suites, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, a health club, and spa services are also featured at the luxury Paradisus Grand Cana - All Suites. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana hotel.

  • 432 guestrooms or units
  • 4 levels
  • 5 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Paradisus Grand Cana - All Suites offers 432 air-conditioned accommodations with outdoor private hot tubs and minibars. This individually decorated and furnished accommodation has separate dining areas and includes dining tables. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

MAIA has 8 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 4 floors
  • 5 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet, per night (maximum DOP 5900 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet, per night (maximum DOP5900 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Grand Cana Suites
Paradisus Grand Cana - All Suites Hotel
Paradisus Grand Cana - All Suites Punta Cana
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites Hotel Punta Cana

Frequently asked questions

What is the cancellation policy at Paradisus Grand Cana - All Suites?

Paradisus Grand Cana - All Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Grand Cana - All Suites?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Paradisus Grand Cana - All Suites on 26 Nov 2024 start from AU$644.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Grand Cana - All Suites?

Yep, Paradisus Grand Cana - All Suites has a free self car park.

Are there any beaches close to Paradisus Grand Cana - All Suites?

The closest beach to Paradisus Grand Cana - All Suites is Bavaro Beach (4.2 km).

Is there a spa on site at Paradisus Grand Cana - All Suites?

Yep, MAIA is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Paradisus Grand Cana - All Suites have a pool?

Yep, and guests love it! Paradisus Grand Cana - All Suites has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Paradisus Grand Cana - All Suites have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradisus Grand Cana - All Suites?

Paradisus Grand Cana - All Suites features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Hot tubs, pillowtop beds and premium bedding.

What makes Paradisus Grand Cana - All Suites a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Paradisus Grand Cana - All Suites.

Is Paradisus Grand Cana - All Suites family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Paradisus Grand Cana - All Suites is a hit with families.

Are there hot tubs in the rooms at Paradisus Grand Cana - All Suites?

Yep, all rooms come with private hot tubs.

Does Paradisus Grand Cana - All Suites serve breakfast?

Yep, complimentary buffet brekkie is on offer daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Paradisus Grand Cana - All Suites?

No, Paradisus Grand Cana - All Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Grand Cana - All Suites?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Grand Cana - All Suites?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Paradisus Grand Cana - All Suites?

There is a golf course next to Paradisus Grand Cana - All Suites.

Paradisus Grand Cana - All Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 780 reviews" "
Rating 8 - Good. 139 out of 780 reviews" "
Rating 6 - Okay. 79 out of 780 reviews" "
Rating 4 - Poor. 55 out of 780 reviews" "
Rating 2 - Terrible. 54 out of 780 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Ursula Denise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were nice but the service was terrible. We were supposed to have a concierge but we never saw him. He was supposed to make reservations for dinner which he never did. Very unreliable. The wait staff at the one restaurant where we are all meals was very rude. There’s are a lot of great resorts. Don’t waste your money at this one
Stayed 4 nights in Aug 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort this is our sixth visit!!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Glendaly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was extremely clean and the asthertics were beautiful. Wish there qas more entertainment during the day and night.
Stayed 2 nights in Aug 2024

2/10 Terrible

Pauline Alvermay, Jamaica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rated terrible because my son and his family made reservation fir my birthday. My mother died and I had to cancel. I explained it tonthe manager, to see if i could get a refund or at least some of my money. They said because of hotel policies he was unable to refund me. I understand, but this was out of my control. They are management and they have the power to make changes and use their discretion. Very disappointed with there decision.
Stayed 4 nights in Aug 2024

4/10 Poor

Maria E

Travelled with family
Disliked: Staff & service
Paradisus is not what it seems
We were celebrating a family birthday and had booked two swim out concierge rooms. One of our group got violently ill from food poison and had not eaten outside the hotel. Ended up in the hospital and the hotel did not go out of its way to bring broth or other food to the room and even took 3 hours to attend to someone very sick. This is not the only thing . The room cleanliness was under par for service . ,This hotel is far from a 5 star. Looks like a 5 star but is really a 2.5-3 star. Huge disappointment. The whole staff needs to be retrained.
Stayed 4 nights in Aug 2024

10/10 Excellent

Andy Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 5 nights in Aug 2024

10/10 Excellent

Edwin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and service
Stayed 5 nights in Aug 2024

6/10 Okay

Maribel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was ok, but the sofas in the room were very worn out and dirty. The food needs a lot of improvement, had to eat out in the city because of it, although we had all inclusive. They had great activities for kids, definitely a family orientated hotel. The staff was amazing, especially “Toribio”. Recommended great places to eat, shop and activities to do.
Stayed 4 nights in Aug 2024

8/10 Good

Miguel, whitestone

Travelled with family
Liked: Cleanliness
Our hotel stay was disappointing overall. The food had a poor selection and low quality, and service was mediocre unless you tipped. The air conditioner in our room failed multiple times despite repeated complaints. While beach service was okay, we couldn’t relax due to constant vendors approaching us. The one highlight was our concierge, Carolina, who went above and beyond to resolve the issues and make our stay more bearable. Thank you, Carolina!
Stayed 7 nights in Aug 2024

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service
No sleep you could hear everything from next door rooms, poor service around pool area,not much variety in food for lunch, couldn’t get much reservations for dinner but the rooms are amazing
Stayed 4 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to mention that the VIP reception was exceptional. I was welcomed for check-in in a reserved room with all amenities and was explained everything about the hotel such as the restaurants, pools, and opening hours. I want to thank the hotel staff, many of them gave me real support and help, such as Toribio, the luggage man, the grill guys at the buffet restaurant, and the girl who prepared my room every day. Thank you all.
Stayed 4 nights in Aug 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Eric, streamwood

Liked: Cleanliness, amenities, property conditions & facilities
Room was a great but the service was okay bring money no one willing to give change also book reservation when you get there
Stayed 4 nights in Aug 2024

8/10 Good

Blessary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and amenities included were superb, just a couple of glitches during our stay: 1) we were supposed to have a personal concierge whom we only met at the end of our 2nd day so we were not able to take full advantage of that 2) their app would need some upgrading, it said we could make reservations for dining but it would not let us and so we had to come schedule it personally and then their system was not working so we had to come back later in the afternoon to double check, which was tedious since our schedule was full of activities, app could also be useful to have a hotel map to be able to navigate the property easier 3) they only had several specialty restaurants and the one we tried took an hour to serve dinner (japanese restaurant), was very disappointed by the slow service we were to the point of leaving the restaurant because of the long wait.
Stayed 2 nights in Jul 2024

8/10 Good

Olivia

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Raul, Santo Domingo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Yeysi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to visit with family
Stayed 2 nights in Aug 2024

10/10 Excellent

Jermaine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my parent’s first time to DR and it couldn’t have been any better. Amazing stay, Great food, and very kind staff. My family and I are already planning our next trip back. I highly recommend this resort to everyone
Stayed 4 nights in Aug 2024

6/10 Okay

Beatrice

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property itself was very nice. Customer service was at times horrible. There were some employees who were very friendly and helpful while others were rude. I did not get the opportunity to eat at the "specialty" restaurants. I was looking for much more activities but there were not a lot of things to do. Customer service training is needed.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jairon F

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Amazing food
Stayed 5 nights in Jul 2024

10/10 Excellent

MONTSERRAT DE CARMEN DURAN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

8/10 Good

Elaine

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
El lugar está bien bonito, limpio. Lo único que no me gustó fue el servicio, no dejando propina te atendían bien y lo otro es la comida muy rica pero no había variedad. Por lo general todo muy bien
Stayed 5 nights in Aug 2024

4/10 Poor

Weining, flushing

Travelled with family and small children, Travelled with group
Disliked: Staff & service
The staffs at this property need to be properly trained. Most of them have this “I don’t want to work” kind of attitude. Even after we paid extra for the “Family concierge service”, we did not feel any different than others that did not pay. I would recommend other resorts than this one.
Stayed 6 nights in Aug 2024

6/10 Okay

Jimmie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Merlisse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was spotless. The food was high quality and the entertainment was great.
Stayed 5 nights in Aug 2024