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Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

4.5 star property
Adults-only beachfront property with outdoor pool
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

View from property
The Mansion | Terrace/patio
Exterior
Premium bedding, minibar, in-room safe, individually decorated
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
The price is AU$528
includes taxes & fees
23 Jan - 24 Jan

Explore the area

Map
Highway Macao Uvero Alto Beach, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪8 min drive‬
  • Macao Beach
    ‪12 min drive‬
  • Cana Bay Golf Club
    ‪20 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪35 min drive‬

Room options

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 51 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite

Luxury Junior Suite

Luxury Junior Suite

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Premium bedding
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Mansion

The Mansion

The Mansion

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 99 sq m
  • Sleeps 12
  • 5 King Beds and 2 Queen Beds

Similar properties

Building design

Live Aqua Punta Cana - All Inclusive - Adults Only

On private beach
Pool
Breakfast included
All-inclusive
4.5 out of 5, Wonderful, (1777)
The price is AU$1,117
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Live Aqua Punta Cana - All Inclusive - Adults Only

About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only. You'll be 29.6 km (18.4 mi) from Bavaro Beach. Highlights at this all-inclusive property include 7 restaurants, 3 bars/lounges and a full-service spa. .A relaxing day at Royal Spa can include massages, facials and body treatments along with hydrotherapy and mani/pedis. The buffet restaurant, Elements, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, nightclub and gym. Other amenities include free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 30-minute drive of this 4.5-property class Uvero Alto property, attractions include Macao Beach and Cocotal Golf and Country Club.

What's nearby

  • Sirenis Aquagames Water Park - 8 min drive
  • Macao Beach - 12 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 22 min drive
  • Arena Gorda Beach - 23 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

  • ‪Beach Club El Faro - ‬8 min drive
  • ‪Sports Bar - ‬7 min drive
  • ‪Carnival - ‬19 min walk
  • ‪Spoon - ‬5 min drive
  • ‪Wink - ‬5 min drive

About this property

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Adults-only beachfront property with outdoor pool
Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers its guests a full-service spa, an outdoor pool, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A nightclub, a fitness centre, and spa services are also featured at the luxury Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Art Deco Punta Cana property.

  • 320 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers 320 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Elements
  • Hunter Steakhouse
  • Pescari
  • Tandori
  • Vespa

Things to do

  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Holidays Protocol (Blue Diamond Resorts) guidelines.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

CHIC Royalton Resorts Adults All Inclusive Hotel Punta Cana
CHIC Royalton Resorts Adults All Inclusive Hotel
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC Royalton s Adults Inclus
CHIC Royalton Resorts Adults Punta Cana
CHIC Royalton Resorts Adults
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC by Royalton Resorts - Adults Only, All Inclusive Punta Cana
CHIC Royalton Resorts Adults All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
Royalton CHIC Punta Cana Adults only All Inclusive.
Royalton CHIC Punta Cana Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only on 23 Jan 2025 start from AU$527.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only has a free self car park and free valet parking.

Are there any beaches close to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

The closest beach to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is Bavaro Beach (25.1 km).

Is there a spa on site at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have a pool?

Yep, and guests recommend it! Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only features a full-service spa, a nightclub and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only a romantic place to stay?

Al fresco dining and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only.

Is Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only family-friendly?

No, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is an adults-only property.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only serve breakfast?

Sure does, complimentary buffet brekkie is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

No, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

No, pets are not allowed.

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 449 out of 1000 reviews" "
Rating 8 - Good. 211 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 3 nights in Oct 2024

4/10 Poor

Trey

Stayed 3 nights in Sep 2024

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service
Juan at check in went out of his way at the pool to tell my cousin who is not blood related that his credit card did not go through. Our fan and ac did not work the first night. Next day we did not have hot water for half the day. The resort did nothing to fix the problem
Stayed 3 nights in Oct 2024

10/10 Excellent

Veronica Ranae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Oct 2024

10/10 Excellent

Vicmarie Cortes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es excelente para vacaciones en pareja o grupo de amigos. Las actividades que hacen durante el día muy chulas, el trato es excepcional. La Comida de los restaurantes en la Noche es riquísima. Y el Hotel es uno muy “chic” tal cual su nombre.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ricardo

Stayed 4 nights in Sep 2024

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
The property was very pretty. The staff was nice!! The app to set reservations didnt work so you couldn't plan your day. They really push black diamond but if you book with expedia is 140 $ per person, per day . If you book directly with the hotel its cheaper. It was more about making additional money then having tools set up to make sure your having fun. Easy check in and check. Find your own transportation to the airport. Suggestions- spacwas amazing and the beach was pretty!!
Stayed 4 nights in Oct 2024

8/10 Good

Domonique

Travelled with family
Liked: Amenities, property conditions & facilities
The pool and spa were my favors. Deivid from guest services was amazing.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Hagger Paige King

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love staying at the Royalton Chic Punta Cana. All the staff were welcoming and friendly. They made sure you didn’t need or want for anything especially my concierge rep. The food was amazing and every night they had events to keep you entertained. 10 out of 10 recommend and I’ll definitely will be returning.
Stayed 3 nights in Oct 2024

6/10 Okay

scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Second vist, likely not coming back
This was our second time at Royalton Chic in a year, the first time in January so peak season and it was just great. This last experience as not good at all. Some of the Good and some of the more challenging things we experienced: Good: * Beach/ocean vibe is amazing..some of the best we've been at * Layout of the property is nice and spacious so you don't feel on top of your neighbor * Our "personal concierge" attended to all our dinner reservations and scheduling massages and was very responsive on Whatsapp daily * The weather was perfect for the 4 days we were there, 85 and very little clouds * The bartenders were awesome and had strong pours! The More Challenging: * The only place air conditioning was running was inside the hotel rooms...no meaningful air in the main restaurants(most are open-feel) but even inside it was stifling hot...they need isolated AC in each restaurant b/c it made each meal very uncomfortable * The food was mediocre at best...come to expect that in part at "all inclusive" but b/c it was off-season, some restaurants weren't even open the entire time we were there(4 days) * The bed was hard as a rock...really uncomfortable * The AC even in the bedroom said it could be set at 15C(59F) but it wasn't even close to that so we slept ontop of the sheets every night * ATM not working the entire time...which made it very hard to tip everyone we wanted to * The entertainment was really bad and needs improvement...
Stayed 3 nights in Oct 2024

4/10 Poor

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am highly disappointed that I did not receive none of the inclusions from the confirmation email: Welcome bottle of sparkling wine/Cash credit of $25 USD per room per night, I spoke to guest services twice about it and they said I would receive them but I never did. Also, I was told by guest service that I would receive a happy birthday banner on my room door and on my birthday I did not receive it, how disappointing. I am not sure why I didn't receive the inclusions.

4/10 Poor

Nekishna

Travelled with partner
Disliked: Amenities, property conditions & facilities
The building had no elevator and we had to lift luggage up and down 3 tlights of stairs. The bed was very uncomfortable. Restaurant food was subpar The facility is very outdated
Stayed 3 nights in Oct 2024

10/10 Excellent

Sebastian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms had a weird humidity-liked, storage-like. AC is noisy.
Stayed 4 nights in Sep 2024

8/10 Good

Brian

Stayed 5 nights in Sep 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I found the property to be exceptional, and the cuisine was delightful. Unfortunately, my room did not meet my expectations.
Stayed 4 nights in Sep 2024

10/10 Excellent

Aaron

Stayed 3 nights in Sep 2024

4/10 Poor

Joseph Patrick, Virginia Beach

Travelled with family
Liked: Staff & service
The check in was quick and friendly. Most staff is friendly, the others leaving a big impression on you. You try to walk around the resort and there are so many people trying to hustle you for your money with cheap product and selling it to you with the outrageous prices. You can lay out on the beach and get played left and right by crooked people coming up to you. The pool was nasty. Not cleaned out well at all. The people who check you in to eat are absolutely rude. The food would sit out in the heat of the day. Making you feel like you shouldn’t eat it. Out of a party of roughly 15, 3 of them had credit card information taken out of their room and spent at a local hairdresser. Had to fight with our banks about that. In all, never going back.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ashley, Edgewood

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I usually never give a bad review sometimes things just happen you know but the royalton chic punta cana was absolutely horrible nothing was luxury very dated They were actually doing construction while we were there I asked why didn’t we receive any type of update to book else were the receptionist said well you were already here before they started true but super inconsiderate I checked in the noise started Sunday 8pm until 12am/1 We went to the pool monday morning there was a gentleman repainting the chemicals were absolutely horrible The staff was slow and rude (reception, guest services) yudy( pool staff ) and Joan (butler) did a great job The worse hotel ever for sure messy and they only offered $50 daily to spend on hotel property nothing off the room I’m definitely taking this higher up I spent good money to be on vacation to relax I didn’t book any excursions or activities to enjoy life and just wanted to take a break now back home still stressed😩😩😩
Stayed 4 nights in Sep 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but main pool was closed for repairs and main buffett restaurant Element was also getting closed at for dinner since the booking of the hotel was not booked to capacity. The service and night activity was exceptional and all the staff was great
Stayed 3 nights in Sep 2024

2/10 Terrible

Epharata

Disliked: Cleanliness, staff & service, property conditions & facilities
FOOD WAS HORRIBLE; Party was not that exciting. I HAD TO BOOK A RENTAL SO I COULD GET FOOD
Stayed 6 nights in Sep 2024

4/10 Poor

Kedron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs have infested this hotel
Stayed 5 nights in Sep 2024

10/10 Excellent

Shervonne, Columbia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and the resort was beautiful.
Stayed 5 nights in Sep 2024

8/10 Good

Patricia, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024