2/10 Terrible
Anita
Travelled with partner
23 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will NEVER stay at this property and even questioning if I will ever comeback to Punta Cana again. On the day I was leaving, as usual I am going to the front desk to conclude all matters, and I was supposed to be at the airport by 3pm, it was 1pm. I had paid for my trip via Expedia on January 3 and was staying January 14 - 19, 2025. At this time their rep had stated I owe $2300 for my stay. I showed my itinerary, receipt of purchase on Expedia and my bank statement. They stated I had forged all the documents. After 45 minutes of fighting, they stated I owe $1300. I still refused to make any payment. At this time, they started asking how much lose money did I have. I stated none. At 215 pm I proceeded to take my luggage and walk off the premises. My fiancé and I were outside the gates, when they had 7 male staff members start pushing us around and not letting us leave. One staff member pushed me (which now has caused meniscus damage to my left knee. The staff member then took my suitcase and brought it back to the resort. At this time the tourist police were called. At this time, they also asked how much money I had. 6 male staff members surrounded my fiancé and would not let him move and kept him from me. At this time, many people were recording the situation as I was also. With such attention, the manager stated to pay $500, and they would give me back my suitcase and fiancé. The tourist police said this was fair. I paid the $500 and we were released. NEVER
Anita
Stayed 5 nights in Jan 2025